I get it. Lots of people traveling during the holidays. But the wait time in line was ridiculous even by busy holiday standards. AND, the self-serve check in kiosks were all "out of service". They had to make announcements to everyone in line, that they would not be able to accommodate anyone walking up trying to reserve a car, and that they would only honor the existing reservations previously booked. We had an existing reservation for an intermediate car -- and they said they didn't have that available. So we could either wait until someone else turned in an intermediate car (which they could not guarantee when that time would be), or to downgrade to a compact and they could not adjust for the price difference. read more

I don't know how to speak English and I couldn't communicate instead of looking for an alternative solution they apologized saying that they don't speak Spanish and they hung up on me I went to the place in person and the manager told me you have to try to communicate because the only one who speaks Spanish is me. I felt belittled with his answer I told him to put my complaint for the terrible attention and he told me I already have it I'm the manager and I told him where he writes it down and he told me I already know I told him in his mind I wrote it down and he told me if I told him ok last time I rent a car here terrible customer service Jonathan is the name of the manager I don't think it's the right way to say that they didn't speak read more

Vehicle I reserved days ago was cancelled 2 hours before picking up leaving me with no other options. Overbooked and hardly any apology

Extremely great professional service I would highly recommend the staff Jonathan amazing

Usually all rental car companies are shady liars trying to upsell to take out the extra insurance. So my max rating starts at like 3 stars. The renting of the car pick up and drop off were smooth. Unfortunately they get 1 star for a dumb business model. A $24 "service charge" for being tolled by plate is a cute nickel and dime tactic. My car was paid for the other drivers insurance from an accident. But over $24 bucks. I'll never use enterprise again and i go on vacation a lot. read more

Easy to pick up and drop off. No issues whatsoever and the team working there is on point.

This is the most disorganized rental company with the rudest, disrespectful employees I've ever dealt with. They do not care if you have a reservation and had me waiting 2 1/2 hours. To make things worse i was promised an associate would pick me up from my location and didn't. I waited an hour outside, then decided to leave. The driver finally contacted me and by than I had already ordered an Uber to take me back to enterprise. The associate then confronted me in the lobby and began pointing in my face and yelling how he left to pick me up. There were three other associates behind the counter and a woman at a desk in the back, and not one employee could care less what was going on! Pathetic establishment!! read more

Was getting my car serviced with Carmax and the warranty covered a rental with Enterprise. Was picked up from the dealership and brought to Enterprise with their shuttle. Once arrived, Romel helped and got me situated with the rental. Phenomenal customer experience and quality service from Romel. Car was clean and in great condition. Would definitely recommend him and his services. read more

JOHNNY and OSCAR took great care of me during my experience with my rental. Made everything super smooth for me which of course i greatly appreciated since I'm not from Miami. Thanks guys and great vehicle too. read more

Made the reservation for Friday 8/28... didn't have the vehicle type I requested, had to ask for them to double check for something comparable. The website says they can offer rides if the distance is close, asked for one BEFORE I left with the rental, when I returned it they told me they were "short staffed" and couldn't do it. I counted 5 different employees doing different things. Giving an extra star because the car I used was good on gas. This location needs more staff, more cars, and overall readjustments. Stop giving people excuses. read more

Eddy Milien made our experience so pleasant and worry free. He was very professional and provided excellent service. Although,I can't remember his name, the gentleman in the back who washes the cars was also extremely helpful, explaining the specifics of the van as he prepared it for us. Thank you both for a very positive experience!!! read more

I am a current enterprise customer and have a service animal. The airport location told me to come to any other store to make an update to my drivers on my account so I came to this store. Upon entering I was told that my service animal was not allowed in the store. This is in direct violation of the Americans with Disabilities Act. The gentleman that told me this had short dark hair. Please Enterprise train your employees better so I am able to have the same freedoms others have. Shame on you. read more

I have rented about 3 times from Enterprise here in Doral and never had an issue. From start to finish the process was easy

They don't respect reservation times and are very disorganized. You can not relay on the time you set your appointment. Three people in the front desk and I waited an hour to get my car. read more

Early last week I wrote a review regarding my bad experience with Enterprise. As you can see I got a response and I was asked to send all my rental information by email so I did. I got a lovely email right away and I was told the store manager would call me. Here I am, 7 days later and still waiting for that manager to call me back and I never got my full refund. I guess the store manager is not too much into customer service. Again I'm giving the 1 star rating because I can't do the post without rating the business. As far as I'm concerned, Enterprise blew their second chance! read more

i only wish there was a star to give a negative star review, the customer service is rude and they act like they are doing you a favor, they don't like to answer questions and the car oh the car, it is never ready o. time and NEVER what I reserve. This particular location on 2100 NW 107 Ave in Doral Fl is especially in need of REAL leadership, I rent a car approx once a month in Nashville airport, they are really good there but this location I use because it's close to my home and I always give them the benefit of doubt but they ALWAYS DISAPPOINT, today has been no exception I am extremely disappointed and can't believe corporate allows this to happen, read more

0 STARS! johnathon garcia the manager was very rude. he had me on hold for over ten minutes. I patiently waited the entire time then as soon as he picked up he was rude saying "why are you calling me" when I said I was seeing if the insurance updated him on my rental he said "why would the insurance update me" ok thats why I'm calling to update you.. then he said "I can't help you call a different branch" lying saying he couldn't access my account but I've been using enterprise for years and I actually know that anyone can access any account, his attitude was crazy and he's a liar. if he is what represents enterprise I'll never do business with you again and take my money elsewhere. it's no reason to give people such a hard time for no reason. he's only nice when he's taking your money. read more

If you value your time and clear communication steer away from this place. We were asked if we were ok with getting a van because of limited availability. We agreed and sat down. There were two other people waiting ahead of us. I'm not sure what the deal is but it appears as if every delearship in the area funnels their clients here. Then after a twenty minute wait I asked where's the car. I was told it was probably getting washed. 15 minutes later we were given a car that reeks of cigarettes and the rep breezed through options regarding insurance and gas requirements. It's less of a hassle to get an uber than to rent a car from this place. It's honestly the slowest and least communicative place I've rented a car from. Good luck! read more

Good morning to whom it may concern,  I am in utter disbelief and filled with disappointment with how my car rental experience has been transpired.  I rented a car through Enterprise with my insurance Progressive. I rented the car, July 17th, 2023. The customer service at this store was terrible. I arrived at the store at around 5:20 pm - 5:30 pm, closing is at 6 pm. The A/C was broken. There were only 2 box fans pointing toward the employees. The thermostat was 83 degrees. It was just as hot inside of the store as it was outside. We live in Miami, it is painful and hot during the summer. Not only that but I had to wait for the car till 7:20 pm. Almost 2 hours waiting for me to receive the car. Once I received the car, the car was very very used and old. There are ants in the car, it is disgusting.  A few weeks later, I noticed a charge on my card for $909. I didn't understand why I was charged. My insurance is supposed to cover the entirety of the rental. I called the store and they told me they were going to refund me only $791 due to taxes. it is very disrespectful that not only I have not heard from the rental store but I wasn't notified as to this charge in my account. I should've received a phone call letting me know of the ongoing situation. When I called the store, they told me it was because my insurance adjuster wasn't answering. How am I at fault? I should've been notified to see if I could've gotten in contact with my adjuster. I understand that there is a protocol but again I should've been notified. Additionally, I called my insurance on various occasions in regards to being charged the taxes. They let me know that the taxes should've been covered. The lady who I spoke to at the store told me some nonsense. She mentioned that my insurance didn't cover it and I was going to have to pay the acuclumarted taxes out of pocket. I have the car rented for 4 weeks, that'll be over $200-$300 in taxes. But my insurance said that Enterprise knows of my insurance policy and they should've given me a car within my budget. Enterprise gave me an runned down Toyota RAV4. I never asked for an SUV, I never agreed to pay the difference in cars nor the taxes. This was the company's mistake. I have called over and over again and they tell me the same thing. "A manager will reach out to me." A manager has not reached out to me. The mistake of the more expensive car rental was on the store and not mine. i don't not believe or agree to pay the taxes. Especially after the bad customer service I have received during my car rental experience read more

First time at this location, the young girl who helped me from start to finish was extremely professional and knew exactly what she was doing. Took all my insurance information, asked a few questions to verify, explained everything perfectly and in less than 30 mins I was out with my rental. Thank you so much for such a quick service! Establishment is very clean, plenty of park spaces and best of all was their knowledge and professionalism in how to treat a customer 100% satisfied! Thank you! read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

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It seems like everyone is complaining about the same issue, so you'd hope they would learn how to fix it. After getting in an accident, I had my insurance company make a rental reservation at this particular Enterprise because it was around the corner from my repair shop. After Enterprise called a couple of times to confirm (one time at 7:30 am, which is a little extreme), I trusted the process would be easy. I told them what day/time I would be coming to pick up my car and followed through. Once I checked in, they let me know that cars were on their way from Homestead (what?!) and that myself (along with six other people) would have to wait until they arrived. I waited about 20 minutes and was offered a minivan, unless I wanted to wait another two hours for more cars. I couldn't have cared less about the "cool factor," but was a little nervous to drive such a big car. I didn't want to wait, so took it (and the Capri Sun garbage that had been wedged in between the driver seat and console). Thankfully, my repairs only took a couple of days, so I could get rid of that minivan quickly! I will say that the people actually working there were super friendly and they picked me up and delivered me back to my repair shop in a timely manner. If only that kind of service could carry over to when it comes to actually getting the car you reserved at the time you reserve it for. read more

I rented a car for five days while my car was being repaired. Geico, another great company, set it up for me. Christian was very helpful and professional. The car was comparable to the one I drive, and it was very clean and in great condition and looked almost new. Christian picked me up from the body shop and they returned me back to the shop. I have used them in the past whenever I need a rental and the experience has always been positive. I recommend them. read more

I was about to order a uber from Doral to Delray Beach for $76.00 and as I was about to do that I looked across the street and noticed an Enterprise. I walked in just out of curiosity and get a price on a one way one day rental. Jorge serviced us - he was very kind and helpful. I've used enterprise many times in many different states and I have to admit that he was the best person I've ever dealt with compared to any location. Enterprise staff have always been kind but he definitely worked above and beyond to make sure I was happy. Kudos! Thank you! read more

Enterprise Rent-A-Car - Car Rental Near Me - Miami, Florida

Do not go to this location! I would give zero stars if I could. I got into an accident and my insurance company partners with Enterprise for rental cars. My husband had previously rented at this location so he recommended to go there and help me with the transaction. The so-called branch manager Norman Flores was extremely rude from the get-go. My husband who held our 9 months old had asked him if anything else than the teeny tiny options that were presented are available. Everyone with a baby knows you need a lot of space. During previous visits they have been really accommodating when it came to upgrades but this wasn't the case with Mr. Flores. He just seemed annoyed and bothered and tried to upcharge a lot for cars that weren't even much better than the previous options. Once my husband settled on a car, the "manager" mumbled: "well, I tried to help you" to which my husband responded in a very calm voice "well I wish you would have been a little more accommodating." Then - shockingly - the manager told him he's not going to rent to him at all and kicked him out! With a baby!!! I'm shocked because we have never been treated so poorly! I used to work in customer service and I understand that sometimes you have to deal with such terrible customers that that can easily put you in a bad mood for the rest of the day! But this was unacceptable! This individual shouldn't work with customers with such a nasty attitude. It's beyond me why Enterprise would let someone put someone like that in a leading role. Shame on you! read more

My car was ready a pretty small one, even though my insurance was covering for $30 per day and they had bigger cars available. I returned the car 2 days later because my back was killing me in that small feel everything rental, missing maybe 2 gallons I was okay to be charged at $4.46 per gallon ( the price is 2.09) and even to over charged by by paying for 4-5 gallons, but no they charged for 10 gallons $44.60 and they can't find my final invoice and the manager is too busy to answer or call back read more

I was assigned to rent a car here due the insurance company. The first day, Ruben took care of me and was very gentle, nice and made everything fast and easy. He was very professional and definitely cares about costumers. The returning day, I had to wait for 20 minutes for a car back to the dealer, which was less than a mile away. Still, the service was great and they tried their hard to make things work. read more

Like everyone else mentioned this place has poor planning/ management. They managed to pick me up on time but when i arrived i had to wait for the vehicle to be cleaned. Proper management would have the car pre-cleaned prior to the car arriving. Here i am for almost an hour and a half. Overall it looks like the front office staff is great , however the person who sits in the dark room in the back does not care about the day to day operations. She always seems to have a sour face. I would Recommend to go to the airport vs this location. read more

Terrible customer service and NO supervision skills! They made a mistake charging me, had to called 2 times since they hang up the first time, assistant manager had no customer service skills,regional manger double charge me and Damien (Manager)from escalating department very rude!!! "WOULD NEVER RENT FROM ENTERPRISE" read more

If i could give them no stars, i would. Worst customer service. No organization whatsoever. A complete mess in every sense of the word. Never Again. read more

This is one of the worst location for getting cars there is no supervision there after waiting 2 hours got a car looks not even been sanitized and still want me to sign and get the cars . To contact the store manager it is impossible you pass hours on the phone just waiting. read more

I have been doing business with this location for 13 months as of this month and it has been smooth and convenient. Thank you Simon and Chris... read more

I have rented here 4 times and there are always swamped it's a busy location the phone ringing none stop and people constantly rotating in and out. The staff is always friendly always helpful and lets you know they will be right with you. Once you wait (typical when renting a car) they give you there undivided attention, they have a great selection of cars and the staff also offer pick up or drop!! George just help me and was so calm under pressure and polite also Mari has helped me in my previous rentals and is always so kind and collected under pressure you can tell when customers are getting impatient and she assures them it will only be a moment read more

Arrived at 10:15 am and was told that there is around a 20-25 minute wait for a vehicle. Have been waiting for almost 2 hours and still no vehicle. No effort to contact another Enterprise has been made to my knowledge, although I've been told that all other rental stores are experiencing the same wait time. Funny that a gentleman just reserved a vehicle another Enterprise less than 10 miles away after waiting an hour. I am really trying to exercise patience but this is on the edge of ridiculous. I will update the exact time I receive a car. Update: Only had to wait from 10:15 to 12:51 read more

These guys need to learn how to do their job better. I've had a a car of their for a month on and off. 1st time I was stopped by the police because these knuckleheads let the plates expire (or a least the sticker). Then yesterday I called to switch out my the car for something smaller. I I called and they confirmed it wouldn't be a problem and stated they would hold a car for me. Great? Not really. When I got there 30 minutes later and waiting in line for 30 minutes. They told me all they had were trucks? When I asked why they didn't hold it as requested, they get defensive. Of course I was upset and they didn't offer a solution. These bozos are over their head and know not what they are doing. Customer service is not just saying you are sorry. It's giving the customers a solution. Stay away. Oh and good luck getting a car delivered. These guys are a joke. And the manger couldn't manage his way out of a paper bag. An update: called and was told I could pick up a car at Miami international airport. Went, and was told they didn't do swap outs even thought I was told that they did and told they had cars. Furthermore I was told regional manager would call me but not a call or contact. I was told he would get back to deliver a car. nothing. When I called back I was told they don't do deliveries. I give up. This organization has proven they are clowns and don't care about wasting people's time. I'll email them and see if they can get their act together. Clowns all the way around. Stay away for the branch and the como atoll the way around. Update: enterprise Corp sent a note and said they would help. 25 hours later... zip. Clowns!!! The people in the company are feckless. read more

The drop-off couldn't have been easier - literally hand the keys over and off we go. Thank you Eric for being kind and making the drop-off stress free! Enterprise has been wonderful to work with during our time here in Florida! read more

THE absolute worst enterprise I have ever been to. The wait time is just unacceptable at all times of the day. Don't know who this place is ran by but it sucks. This is the closest to where I work and live but trust I will never come back here again. Ever read more

Waited over an hour for a 12 passenger van, supposedly because they were cleaning it. When we received the van they had only cleaned the outside on the driver's side. The other side had a layer of dust all along the side and someone had written on it "fuck bitches." Incredible. read more

Enterprise Rent-A-Car - This is how the van was given to us after they supposedly cleaned it. - Car Rental Near Me - Miami, Florida

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Service is extremely slow. Once we paid for the rental they told us the car is on its way from another lot. Almost an hour later still no car. If you have a choice, don't come here. read more

Very rude staff. They make you wait for hours despite telling you when you check on that it will take only 30 to 45 min. The fat guy behind the counter is the worst. Rudely told me to leave if I couldn't wait. He called security when anther customer non violently protested. read more

Horrible. Walk in to the office with over 15 people waiting and 12 chairs. Told it will be about 20 minutes still sitting here waiting 2 hours later. One excuse after another. ... A bunch of cars on the way from the airport, then..... old people are driving the cars coming in.....then....oh not the Miami airport. ...Ft. Lauderdale. ...pfffft. I had an emergency last minute walk in......car at dealership, sun roof that would not close and the day off... some people had reservations for a rental and plans for a long drive ahead. They are just sitting here also and some of them may be waking out the door just in time for rush hour traffic. I must add 3 incredibly professional, polite and patient young men who had to listen to people whine and complain non stop..... I am guessing all day everyday. Alexander Marrero helped my crabby self. read more