Excellent experience. Friendly and professional staff. Got me in and out in under 20 minutes…read more(including puck up from my mechanic). Thank you Suzana

Terrible customer service experience. They offer debit card…read moreoptions, but their system had an error checking the details for it. I offered all proof and documents needed, and they rejected it. I offered to pay the deposit with no return. They would not even try to contact anyone about why their system couldnt take my information, which was All valid and double checked. This cost me my holiday weekend trip plans and a bunch of reservations that i cannot refund Never seen such lackluster effort

Tanya was an amazing service advisor from start to finish. It was a pleasure doing business with…read moreEnterprise because of her. She was kind, very cool and funny, knowledgeable and lovely to deal with. I told my family and friends to go to her for their rental needs. Such a great experience!

I made a reservation through their website and everything went well and I even got the confirmation…read morefor my booking. But when I got there, they said they didn't have any cars for me. And they tried calling me, but didn't have my phone number; although on the booking confirmation I received on my email, my phone number was specifically mentioned. The staff were friendly and everything, but apparently, they didn't care enough to let me know in advance, so I won't waste a lot of time going there and then to another location. That wasted 2 hours of my day!

Excellent Service and Professional Staff! I had an…read moreoutstanding experience with Kris Guduri, I lost hope with this company but Kris the magic manager won my business back. Enterprise Rent A Car at 330 Steeles Ave W, Thornhill. The service was smooth from start to finish -- professional, friendly, and efficient. The store manager went above and beyond to make sure everything was handled perfectly, from explaining rental options to ensuring the car was spotless and ready on time. The vehicle was in excellent condition, clean, and comfortable for my trip. What truly stood out was their attention to customer care -- they genuinely value their clients, treat everyone like family and make the rental process easy and stress-free. I highly recommend Kris Guduri and his team. Enterprise Rent A Car to anyone looking for reliable vehicles and exceptional service in the Thornhill area. I'll definitely be returning for my next rental.

Anwar, at the Yorkdale 3175 Dufferin location, goes above and beyond with his customer service…read moreskills and professionalism. He is very polite and kind and always seems to have a solution and answer to any question I may have in regard to my car rentals. He has made my visits here very enjoyable, unproblematic, and his good mood is contagious. Two thumbs up for the whole staff at the Yorkdale location, especially for Anwar !!!

horrible experience. We went to return our loaner vehicle and were told to park on the side. It is…read morea tight parking lot and we did our best to move out of the way. An employee pulled up in vehicle beside us and started screaming "move your fucking car". We said we have no where to go, we were told to wait here. He again yelled "you fucking idiot move I don't care fucking dumbass". He didn't approach the conversation with any mindless and immediately started screaming and swearing. Disgusting behaviour

Enterprise HURONTARIO location is the best JERICA the manager there is exceptionally professional…read moreand very knowledgeable and gave me the best economiv car Toyota Corolla hybrid the best fuel efficiency and best durability and the staff Anthony and Jay was incredible in there lead hand work and services I would reccomend there rental service as a five star rating keep up the good work with best regards Satnam Singh all state insurance client

They have great prices on vehicle rentals and the staff is very determined to help you find a…read morevehicle that suits your needs and your budget and goes above and beyond . This will be my go-to from now on

AMAZING SERVICE! Have travelled extensively over the globe..never encountered such good…read moreservice..WAY TO GO HASSAN and HIS TEAM -you made my drive to Whitby so easy.. thank you. Keep it up.

Extremely disappointing customer service. The staff were rude, and the branch manager was…read moreparticularly unpleasant--acting more like the owner of the company than someone there to support customers. Instead of offering help, she seemed driven by ego and treated people poorly. A very frustrating experience. Location: 7200 Yonge St, Thornhill, ON Canada , L4J 1V8

had a day rental at Enterprise new location 777 Bay st. Phenomenal service by Chloe! her customer…read moreservice was outstanding~I got there and in minutes I was already on the road with my rental. She suggested the better car choice good on gas. When returning the car I told her that was a confusing driving all the way down to P3 since that place is huge . (it's a new location) but again, she offered a 10% discount which end being a great dea. thanks again Chloe.

What rental company sends out a car with no snow tires following the worst snow storm in the…read morehistory of Toronto and then closes for the weekend?? The first time the car wouldn't start they sent someone fairly promptly who identified that the brake was on. If you don't know the software of a 2025 car you might not know that. Once home the car got stuck parking and won't move and won't start and they're closed because it's Saturday (errand day!). If you rent a car from them and don't drive a fully automated car get complete instructions and a handbook and if it's winter, demand snow tires. It's a nightmare driving otherwise.

I rented a car from Enterprise on Dovercourt and had a fantastic experience…read more Excellent, excellent customer service. I was very impressed, and they even drove me to the subway after I dropped off the car. Thanks!

Guy and Riaz were very friendly and helpful in the rental process. Rate was excellent and worked…read morewith me to determine the best truck for the job. Rented a cargo van for a charity event. The van was clean and well maintained. Was able to park my car in the lot. Great experience overall, highly recommend renting from this location.

Parking lot has huge potholes, needs to be repaved…read more Cars are not cleaned properly upon pickup. Registration process took a very long time. Office is very dirty too. Staff are friendly.