Terrific experience. Great customer service. Patty was friendly and helpful…read more The vehicle was well maintained and clean, which I would expect from any hurts location. But dealing with someone who's friendly and obviously cares is a major bonus.

They are NOT doing bikes this year!! We originally wanted…read moreto bike around BI for the day but when we arrived we were informed they are not doing bikes for the '24 season. We ended up grabbing a car instead and we were very very grateful. We got to see all of the island and did not die in the heat and on the many hills across the island.

Okay if I could give separate ratings, then this is what I would rate this experience as: 5 Stars…read morefor the employees, they were awesome and they provided transportation to/from ferry to the rental location. They were kind, and engaging. The actual rental car was physically a disaster - these was quite a lot of cosmetic damage, . . . whatever the dents and scrapes were of no real concern to me, also there was A LOT of beach sand inside the car, but again no big deal. The bald tires, the check engine light on as well as the tire pressure monitor light on . . . were a big deal and quite concerning. I was renting for 6 hours and traveled a total of maybe 25 miles throughout the entire day just sightseeing, however the entire time I was driving, I was keenly aware of the bald tires situation and was uneasy, thinking about other drivers and having to stop short etc. so with that coming into play, my overall rating was much lower than I expected. If I was to rent again from Aldo's, I'd insist on a vehicle that would pass RI State Inspection, because I KNOW for sure those tires that are currently on that Camry, would NOT.

The worst, I called for days to confirm they had the car in stock as reserved. No one called back…read more The Southampton location had to get involved to basically force a rude manager to call me and it turns out they don't even offer that car in their fleet! 800 # calls people who have no idea and cannot do anything to help. Never again.

The team here is super responsive and go the extra mile. They really want to make the customer…read morehappy !!!

All I can say is, a certain Seinfeld episode comes to mind. You know the one, "What's the point of…read moremaking the reservation, if you can't keep the reservation?!" Reserved a car for myself for the week. Got a call the day before I was due to pick it up, sorry Charlie, no Jeep for you. Oh, but I'm not the only one, five other people had to be called to be told the same thing. I'm sorry, what? How does this make any sense. Grand scheme of things, don't bother.

Ive used enterpride for over 5 years now anytime I needed a rental and it is usually a great easy…read moreexperience... but this last time I made two reservations one was incase the other style was not available. I show up a little over an hr before my scheduled pickup time to ensure everything would be fine and do the usual pre checks and photos before I take the rental only to be told they did not have any vehicles available that were similar to either reservation that I made a month in advance, they did not offer to check any other enterprises in the area to see if they had availabilities and said that the only thing they could do is maybe at 5 or so offer me a rental that was smaller and was only possibly available for me to rent. I proceeded to call other enterprises in the area and they respectfully said they did not have anything available because all of their available options had also been reserved and were not available... all in all very bad experience from a company I would usually recommend to friends and family

Annie is the best! She has always greeted me with kindness and is amazing at her job! She is…read moreknowledgable and professional, besides being a top notch Human being! I have been using Hertz when I need a car for years now and always have the best experience!

Booked a rental for pickup at 5:00 on the website, took a $30 uber to get there and arrived less…read morethan ten minutes late to a closed shop with no one around. Don't let us book for that time or give some leeway?

Avoid at all costs - UNSAFE CARS & Zero care for customer safety…read more We ended up at Old Harbor Bike & Moped Rentals because Aldo's screwed up our Bronco reservation and sent us here. Their boss agreed over the phone to "hold" a PT Cruiser for us while we walked over from Aldo's. When we got there, no one at the desk knew what we were talking about. We waited in line for 35-40 minutes before someone called the boss again and was told to hand us the PT Cruiser. At first, we were genuinely grateful that this location was able to step in and get us any car after the Bronco disaster but that relief disappeared almost instantly, and it became very clear we just traded one mess for another. The car was already running in the lot, and once we got in, we saw every dashboard warning light on check engine, battery and a portable battery booster just sitting in the back seat. No one mentioned any issues with the car, no warning that it might not start. Within the first couple of hours, it stalled repeatedly. We were stranded in a parking lot with no cell service at one stop, forced to try starting it over and over until it finally turned over. Later, it died again before barely restarting. The suspension was shot and it felt absolutely unsafe to drive even on main paved roads, never mind the island's dirt roads or side parking spots. We avoided certain roads entirely because the car felt like it couldn't handle even a small bump. It was slow to accelerate, rattled constantly, and genuinely felt dangerous. We were so nervous about getting stuck somewhere else with no way to call for help that we cut our rental short by hours and returned it early. When I told the woman at Old Harbor about the problems, multiple stalls, dangerous suspension, dashboard lights on from the moment we got in... she just stared at me, said nothing, and took the keys. No apology. No "we'll look into it." Nothing. This car should never have been rented to anyone. It was unsafe, unreliable, and clearly not maintained. And the complete lack of concern from the staff when I reported the issues says everything about how little they care about customer safety.

It's not just this location but with the prices listed, you're better off bringing your own bike or…read morecar if you can. For cars, it's anywhere from $70-95 for one hour and goes up by $20-50 each hour plus a mandatory $10 insurance fee. For bikes it was $27.50 for 4 hours but a majority of their bikes are more like mountain bikes so they're harder to ride. The staff is very friendly and understanding about switching out bikes so they get 5 stars but the price is definitely a 1. Bikes come with a helmet but I didn't see any locks. However the island seems safe and lots of people feel comfortable leaving their bikes in the racks unlocked without getting it stolen. Hopefully it stays that way.

Great service. Very accommodating. Helpful, friendly and cheerful ly positive attitudes from the…read morestaff. Only complaint would be the car I was renting was returned with literally no gas. So had to wait for staff to put gas in it. Don't know how anyone could be so inconsiderate when returning vehicles. Took it in stride though and had a nice experience.

Dre was wonderful today. Gave us a few options and explained the choices we had. Funny, considerate…read moreand he gave our daughter a ducky that was on display! High marks for Dre!