This dealership should be ashamed of themselves they intentionally sold me a car that was wrecked…read moreeven though the Carfax said it wasn't Scott shame on You for lying when i asked who glued the rear tail light in you said it must have been the old owner after a few choice words with you ... You even said over the phone on Sept 18 2025 maybe we could cover some of the cost well Scott how bout it you never reach out nor did your Legal team.. Same on You buyer beware of this dealer ship......... I would give them a Zero rating but it wouldn't let me!!!!

Amazing place to work at Scott and Marc are amazing thanks for an amazing experience I worked at…read moretwo other dealerships before, but I've never seen an owner kit so involved it truly is like working for a family owned and operated business thank you

Tried a few times and got pretty lame tools but got the job done. Problem is that it took me 4…read moretimes longer than it should have taken if the tools were in good condition. Time is money, I now know better and will travel further and pay more to rent better tools, or buy my own. This place just doesn't cut it. I even told them the last time how poor the quality was but they just said that no one else complained. That's not what I hear.

I cannot say enough good things about the quick service received from Roger at Grooms Auto. My 18…read moreyear old son was traveling from Kentucky to South Carolina and hit a pothole on the highway that damaged his tire and caused him to have to exit the highway. Stuck on a gravel road, my boy sent me his location and Google led me to Grooms Auto. Roger was able to locate him and repair his tire at an extremely reasonable rate. It is difficult to know your kid is stranded a few hundred miles away, but it makes it easier to know there are small businesses like this to help ease the worries.

Our car started having issues as we drove down the mountain and we were able to take it to Grooms,…read morethey were helpful, quick, and a really reasonable price. Highly recommend!

Super Knowledgeable, does great work, and can't beat the price! Found the problem that numerous…read moremechanics could not. Nuff Said......

AMAZING experience!!! this man is an angel on earth.. he helped us right away and fixed our…read moreproblem with out charging an arm and a leg 10/10

Mark Hannah and his two young assistants (sweet young lady and handsome lad) were the kindness…read morepeople I have ever met when I had car problems traveling through Newport Tennessee. Not only did they answer the phone (I called from a Loves gas station), but they gave me directions to their store, hooked my car up to figure out what was wrong, had the parts I needed (spark plugs and coils) and even found me a place on a Friday night that I could take my car for repair the next day. For a stranded motorist this was so much appreciated and way above the call of duty! I cannot thank Mark and his assistants enough! They are salt of the earth people. clap, clap, clap A++++++

Mark helped me out with a battery for my Cub Cadet mower. He was very professional, friendly and…read morecourteous, and gave me the best deal possible. The shop was exceptionally clean and organized. I'll definitely be back!

Let me tell you about sweetheart limo service, there is not a better limo service anywhere. The…read moreowner Randy and his very sweet partner Jeani will absolutely go the extra mile to take care of you!!! For my wife and I it was our 10-year anniversary we had them pick us up in Knoxville and take us to a beautiful cabin in the Smokies. First thing the limo driver was waiting on us with a red carpet out to truly make you feel like you're million bucks. Once we had our picture made we proceeded inside the limousine where Jeani had put together the most beautiful basket that any couple could ask for, she truly went the extra mile. It really made us feel special and with two kids it's really hard sometimes to feel special because everything you do in life goes towards your kids!!! So, it's really nice to have one night where sweetheart limo service made us feel so very special. I would like to Think Randy, Jeani and Bo our limo driver for a very wonderful special night!!!

When I initially booked with Royal Worldwide Limousines, it was never disclosed to me that Royal…read moreWorldwide Limousines was not the actual limousine company providing the vehicle, but instead works with local limousine companies to fulfill reservations. I was therefore not aware that I was actually renting from Sweetheart Limousines. After researching that address, I discovered that the business was Sweetheart Limousines. I then researched Sweetheart Limousines and found poor reviews concerning the company's vehicles and services. At that point, I had already made the non-refundable deposit and signed the contract. Because I was concerned about the reviews I had found, I took the initiative to contact Sweetheart Limousines directly approximately two weeks before our event. I explained to them that I had seen poor reviews regarding their vehicles and services and specifically asked questions about their business practices and for assurance that we would not experience those same problems with our reservation. Approximately one week later, and two days before our scheduled event, Sweetheart Limousines contacted me to confirm the reservation. During that conversation, I again took steps to ensure that the vehicle being provided would be acceptable. I specifically asked them to send me photographs of the actual vehicle we would be receiving, including photographs of both the exterior and interior. Sweetheart Limousines sent me photographs of the vehicle. Based on those photographs, the vehicle appeared to be in decent condition, so I did not have reason at that point to believe that the vehicle provided on the day of the event would be substantially different. Unfortunately, the vehicle that arrived for our reservation did not match the photographs that had been sent to me. As I explained over the phone, the vehicle that was sent was unacceptable and did not meet the standard I reasonably expected based on the service I booked and the photographs that were provided to me in advance. I personally inspected the vehicle, along with multiple passengers who were scheduled to ride in it. The vehicle was in poor condition. As it approached, the engine could be heard squeaking. I also have photographs showing areas on the top of the vehicle where the paint was peeling. The interior of the vehicle had a very strong cigarette/smoke odor and a foul smell that was so significant that some of the passengers were unable to continue riding in it. Given the condition of the vehicle, I was immediately concerned about proceeding with the booking. I also personally observed the driver when he arrived. his overall appearance was very disheveled and unprofessional. His shirt appeared dirty, there was dirt underneath his fingernails, and he had a noticeable foul odor. Immediately after arriving, he began smoking. I contacted Randy with Sweetheart limo and explained the condition of the vehicle and requested that it be replaced. He told me that there were no other limousines available but that there was a van available. I made it very clear to him that I needed the replacement vehicle to be in significantly better condition than the vehicle that had been provided. Randy then told me, in substance, that if the condition of the vehicle he had sent that day was unacceptable to me, he did not have another vehicle that was better than it. At that point, I had no reasonable alternative other than to cancel the remainder of the booking. Despite these efforts, the vehicle provided on the day of the event was materially different from what had been represented to me. DO NOT USE. Would give 0 stars if possible.

I had the worst experience with an auto repair shop in my 45 years of driving. These people are…read morebeyond incompetent. They are also cruel. Within a 15-day. I had to have my car towed there three times because of their mistakes. They called me and the limo on the way back from the cemetery to tell me they would no longer work on my car and that I needed to have it towed somewhere else. The car came in for a simple procedure and each time they touched it it got worse. I would never never recommend this place. I would stay as far from it as I could if I were you !! if there was a rating less than one star that's what I would give them.

My ford rangers wheel bearing went out on the 40 heading to Knoxville, and I had my truck towed to…read morethis shop two days before thanksgiving around 4 pm and they had it fixed by the next day by 11am. Real cool people and highly recommend and knowledgeable people.