I wasn't pleased with the Lawrence location this morning at all. I made a reservation online and…read morehave reserved vehicles from this location before with zero issues. Go in to pick up my car and was asked to show proof of address. Nothing I had with me was suitable. I didn't have the utility bill they requested. My additional driver was going to use her credit card and we were then quoted 2 different prices as a hold. The blonde working wasn't helpful at all.

I had a great experience. I showed up 30 minutes early and…read morethey were super accommodating and nice!! The last who checked me out was helpful and I am grateful!

I should have listened to Yelpers and gone with Avis, but I was lured in by the "We'll pick you…read moreup!" slogan. That is true - they did pick me up, very promptly and the driver was especially courteous. That, however, is where my positive experience really ends. I will say that the reservation process over the phone was smooth, but when I went to pick up the car, I found the counter employees to be very short with me. I don't demand southern hospitality or anything, but please just be a little more friendly and a little less brusque. I wasn't given any choice about the car (I don't know if this is just a thing they do? I've rented other places and have been given options), the guy who took me to the car didn't explain anything about the insurance coverage (I really feel like this is something they should talk to you about beforehand, because I was in a hurry and ended up making the wrong decision about this because of some really questionable lack of attention to detail on the part of the employee. He did a once-over of the car and handed me the keys. As soon as I got in and shut the driver's side door, the smell of cigarette smoke was overwhelming. I'm really sensitive to the smell, but even my husband who is not as sensitive said that it smelled very smokey. It's probably my fault for not asking for a different vehicle, but there's no way that car was detailed before I rented it (there are prominent signs in the establishment that state that if you smoke in the car, you will be responsible for a $150 detailing fee) and, since I wasn't led to believe I had any choice in the matter, I just left and drove a car that smelled like smoke for two days. Now my bag and my jacket smell like smoke. They also aren't very forthcoming about the pricing structure, so it is probably in your benefit to ask questions and clarify things before signing the paperwork, because their business model seems to be "say as little as possible." When I returned the car and told the agent that it smelled really strongly of smoke, he looked at me suspiciously and noted that it hadn't been noted on the paperwork that had been filled out at the beginning. I didn't get into the car before I signed anything or was handed the keys, so I'm pretty sure it's incumbent on the employee who sat in the car and checked the odometer to note the smell of smoke on the paperwork. To make a long story short, I won't be renting from this Enterprise again, and it would take a lot for me to agree to give another location a shot.

We reserved a vehicle two weeks in advance because we needed to transport family members across the…read morecountry for the funeral of a close relative. Fewer than 15 hours before pickup, and only after 5:00 p.m., we received a call saying the type of vehicle we reserved would not be available. Even more concerning, they could not tell us what vehicles would be available the next day. There was no meaningful apology, no attempt to solve the problem, and no practical assistance offered. We were simply left to scramble at the last minute during an already difficult family situation. I get that people may not bring vehicles back or other things outside of the company or branch's control, but offer a free tank a gas or a discount or something right off the bat to lessen the failure. Find common ground. It was a terrible and gut wrenching experience knowing that we were going to have to solve this ourselves with a creative solution because this employee had no sense of customer support or the branch didn't empower him to solve problems. He just kept talking and talking without actually saying or offering anything helpful. If there is a potential issue with a reservation, customers should be contacted during regular business hours, while other options are still available. Waiting until after other Lawrence rental options have closed is not just inconvenient; it is deeply unprofessional and inconsiderate. A reservation made weeks in advance should mean something. In this case, it did not. Buyer beware; their word is meaningless and their customer support is absent. Thank goodness for Avis on 23rd St.

We found this mid range suv at Premier for our daughter who is in college. We drove 2 hours to test…read moredrive it and decide if it was what we wanted. From the moment we got there, we had nothing but stellar treatment. We test drove the car and loved it. It had been detailed and thoroughly cleaned out before we even drove it. We were beyond thankful to Jordan and his staff for helping us . They went out of their way from the beginning to assure everything went smoothly. Even 2 months later while tagging our car, I touched base with Jordan and he was willing to go the extra mile to help me. We highly recommend Premier Auto!

I finally decided it was time to upgrade my ride, and I found a CR-V at Premier. I went to test…read moredrive it and loved it. Jordan was extremely helpful throughout the process! There were some minor issues with the car and they had it fixed quickly so I could take my new vehicle home. highly recommend!

Scheduled a rental car days in advance to be picked up at gardner location at 5pm. Two Enterprise…read moreemployees called the day before scheduled pick up to confirm reservation and said vehicle would be at the location at 5 the next day. Perfect! Show up on scheduled pick up day at 4:40 to get vehicle. NO rental cars of any kind are in parking lot and sign on door says closed. We called number on door and phone operator said she saw our rental confirming booking but had no explanation as to why it wasn't there or why they were not open. All she could offer was an apology because all the other rental locations closed at 5 so we couldn't go to another location to get a car. We never received an explanation or apology for their actions. I will never do business there again and highly recommend others use this extreme caution when setting up a rental there. Very frustrating and disappointing!

i purchased a 2021 Honda ridge line from Holland Auto sales , great price , super to deak with ,…read morethe best little truck i have ever had , thank you , Frank Thompson Leawood ks

I was looking to by a dodge magnum after about a month long search I stumbled across Holland auto…read moresales after dealing with ever other used car salesmen in the metro area I was in no mood for BS they told me everything I wanted to now about the car. They went above and beyond to fix the small problem that I had with the car and fixed thing I didn't ask to be fix. With the treatment I received I'm a customer for life. Thanks Holland auto Sincerely Nathan G.