10/10 DO NOT RECOMMEND Horrible experience returning the…read morecar. The day I had to return it, there was an accident that shut down a major highway, causing the side roads to be congested. There was construction on the back road and I was stuck for almost two hours in that mess. I called to explain the situation and to see if anything could be done. The phone rep laughed and said I'm going to be charged an extra day. Sure enough, extra day charge, even though there was literally nothing I could do about the traffic. Guess that they really needed that extra day's payment, soulless jerks.

The lady there this morning, 2/22/2023 is just plain rude. There used to be a young guy who worked…read morethe desk that was so nice and way better at handling people at the desk/on the phone. Get her some help! I went to Mike Albert and had no problems.

If you go to their office they say lot of good slogans which you cannot find it anywhere…read moreI am a Presidents Circle member Gold # 30108878 CDP # 1963804 - Sai Super Software Solutions Inc- I am the President of corporation. I have been always renting with Hertz- i am recently touched by these people. These are like Hertz System License-they are not even aware that i am a President circle or Gold # 30108878. Yesterday when I went to return the rental car and My Truck toyota tacoma did not have enough scrappers or the right now - Right now i went and got from Wal-mart. I am talking about yesterday. Brittany went out of the way to help out find the right ones help out and suggest how to live in Piqua, Ohio and Sidney, ohio really touched by all her gestures. I dont think anyone in the cold will go out of the way to do all this so late while the time of closing. Above all, she said you can park there so that you dont have to walk in the cold, you can drive the truck to get the bill-very humanly and considerate. This kind of gestures should not go unnoticed ever. They should be kept on the top of the best customer service. highly exemplary - she is always enthusiastic..she will be asking what can i do when you call her even though her manager Marissa is a great asset. She makes four reservations for me without any hassle-very kind, considerate. I cannot say more words for both of them. Please ensure for this rental L97859893- to send to the highest level district vice president or so, Thanks again Sri

I rented twice from the National location at DAY. I am an Executive Emerald, so I can generally…read morechoose just about any car in the lot. They are directly across from the airport so you can easily walk from baggage claim under cover to the pickup area. There is a separate counter area but elites get to skip the counter and go straight to the cars. The first week, an electric blue Jeep caught my eye and I enjoyed it. Clean, low mileage and only mildly underpowered. It drove well and I returned it without issue. The second week, Sunday afternoon had a choice of any Nissan Altima that I wanted. There were four of them and a monster-sized pickup truck. A dismal and disappointing selection. I waited a bit but nothing else came around which was a bummer. Unless I wanted something from the economy row, which I did not. So I kept this car which was clean and drove well though was even more underpowered than the Jeep. Not the best National experience I've had but still A-OK. [Review 11486 overall, 1266 of 2019.]

Rented recently in Fort Lauderdale. Rate was competitive but they were outstanding in how quickly I…read morewas able to pick a car out and leave. Was very quick dropping off to. If their prices are competitive with their competitors, I would choose National every time.

The car rented from this location was not clean, the washer fluid was EMPTY and the maintenance…read morelights came on after I drove for 3.5 hours. The manager at the location was RUDE AND OBNOXIOUS when I called in to ask for a solution to the issues. He actually hung up during the conversation. I will cancel my preferred member status and not let the j to book any cars through Avis again.

Last month I booked a car with them and picked up next hour. This week I booked SUV and received…read moreconfirmation and one day before pick up right before they close at 5:57 PM. They called to say the vehicle was not booked because it was reserved within 24 hours which never happened before and really doesn't make any sense. I always book the night before but because I changed the time from 12 PM to 8 AM. They called me and said reservation didn't go through. Ridiculous.

I had to get a rental on December 3 because of a car accident. I dealt with Trenton Howard the…read moreAssistant Manager. He was very courteous and knowledgeable. He explained to me how the car functioned. He also showed me how to open gas tank and trunk. I had to return on December 28th because the car I had was decommissioned by Corporate. Again, I dealt with Trenton. He is such a pleasure to see. I highly recommend this Enterprise location. I would give more than 5 stars if possible.

We have used this Enterprise 3 times in the last 2 years when repairs were needed on our car. Trent…read moreand Mackenzie have both been ABSOLUTELY wonderful!! We have needed a specific make of car for our warranty and they have been very accommodating. They are very friendly, efficient and caring! The cars have been clean and ready when we have arrived! We feel like they have gone above and beyond to help us as we have had to navigate such warranty issues with our Ford Escape 2020. If you need to rent a car - this is the place you should try!

Zero stars. The man who works in this location should be let go. This location should be shut down…read more We had a pickup at 1 pm on July 6. The location was closed. We had to call and the customer service cancelled the reservation and created a new booking for us. I had to pay 15 usd more and also drive 45 miles to pick up a car from a different location. I had a flight to catch the next day at Chicago. As part of the booking I asked for all applicable insurance. Guess what they just gave me ldw insurance. I went to the location 45 miles down and I Asked what does it cover they said it covers everything. Guess what didn't bother to explain missing coverage. Then when I rear ended , now they say oh sorry you didn't take the liability insurance. When call customer service about anything they can't do anything. Go to the location or figure yourself out. Worst rental company staffed with college kids who don't give a damn. Never rent from Avis or Budget . Period. I shouldn't be made responsible for insurance misinformation. I want Avis to own it. If their staff are not willing to give accurate information then you shouldn't be held responsible

Does not deserve even one star. Worst experience ever. I prepaid a rental car two month in advance,…read morewhen I went to pick it up the day I needed it, I was I formed that I had to supply a credit card for security deposit. I stated that I didn't have a credit card and asked if I could pay with a check or money order. He told me that since he ran my debit card, I was now declined and unable to rent the vehicle. He wrote down a phone number for me to call to get my refund. I paid $250 two month ago for a vehicle I wasn't able to rent because I refuse to own a credit card. Why do they accept debit cards for the reservation but won't let you actually rent the car? And making the customer deal with a customer service line to receive a refund after they just got told that their plans are null and void?!?! Insane. It's been 48 hours and I still have not received the refund. I will never rent from nor recommend to anyone to rent or at deal with Budget car rental. The clerk behind the counter did not care whatsoever either.

Terrible service. Reserved a van a month and a half before our vacation, received email & phone…read moreconfirmations, even called a day before trip to reconfirm. Went to pick up van hrs before leaving for vacation and told there was not one available or any other vehicle we could take! Just said sorry nothing we can do for you. We already had everything booked for our vacation & no way to get there. Did nothing to help. Would never recomend to anyone!!

I was needing a rental while my car was getting repaired. The staff was pleasnt and helpful. But…read morethey did not clearly explain all of the extras regarding renting a car. I ended up with a larger bill than expected

Bought a 2014 Ford Escape in March 2 017. Best thing I have done in awhile. Tim,the owner, was very…read morehelpfu worked with the finance in getting us our car. The car was sold as is & there was a problem the ac I found in the first 5 dayrcd. I call Tim to imform him of this problemm. Tim fixed the problem with no cost to me. I wounld go back &get another car from him.

Quick and easy process! The car wasn't very clean as the hose was frozen but still quick responseread more

Enterprise Rental Car Horror…read more I hate to post this about Enterprise, but this was the worst rental experience I've ever had. We rented a car to go from the Hamilton, OH to Nashville, TN. for my Master's graduation (on a Tuesday). We left home about 2 hours after I rented the car and it seemed fine out of my residential area. However, further down the highway, I had to slow down from 65 mph, and the whole car shook. You could hear the ABS brakes pumping my -whoomp-whoomp -whoomp!! It washes a shock to both of us. My wife got on the phone to call the place we rented it from and they advised that we call Roadside Assistance (Not a real thing because they're never working when you need them. They need to partner with AAA to service the roadside assistance calls after 5 pm). We were already in Kentucky when she called them but the couldn't find any place to stop before CVG airport. They instructed us to go there was a short wait before the manager at the time came and talked with me, but his body language was already telling us no. He said they were short 100 cars and didn't have enough for the people arriving there. I told him we didn't feel safe driving this car any further and he said he'd see if he could find something (He didn't). He also postured that their service shop might be an option, but we might have to wait a couple of hours. I explained to him that we could not wait that long because I needed to be there in 5 hours. He went to go check and came back with an expected, "I don't have anything to switch you into, and the service center said they couldn't do anything tonight, but they can get you in Thursday". Honestly, I began to feel hot, and I told my wife that, at this point, we'd just drive the car to Nashville as it is and switch it there. That was the roughest drive I've ever had. We really thought the car was going to fall apart. Right after I left the airport, a sensor came on saying that the car had low antifreeze. We had already gone from bad to worse. This had me really upset because t that car should have never been rented, and of course, I couldn't believe that the person who last rented the vehicle didn't inform them of at least the brake problem. [Friday morning] I called Roadside Assistance on Thursday night to prepare for the return home in the morning. I was instructed that I needed to call in the morning to make the exchange. When I called Friday morning, it seemed that we were going to be able to come out of that nightmare, but boy was I wrong. We get to the Enterprise location (which was supposed to be 2 miles from Gaylord Opryland Resort) but was actually 17 miles according to my GPS. I walk in, tell the assisted my name, and he was already informed that we were coming. He asked me if a RAV4 was okay, and I was agreeable. I started to get the bags from the trunk of the first car and my wife started saying, "Really? This car is filthy!" I run over to see what she is talking about and the seats, front and back, and the seats were covered with stains from coffee, pop, pee, etc. I don't even think that was an Enterprise car, maybe someone's work car. I go back to the counter and tell the associate that the car was unacceptable. It looked like it had been underwater, and it was unclean (what made him think this would be okay for us? I have my suspicions, but that's not what this story is about). I have no words. He offers me another car, and it reeked of smoke. I asked my wife, "Did we just jump out of the skillet into a frying pan"? I couldn't believe we were having this experience. If it wasn't for the sign on the building (they don't have a street sign), and the interior decorations, I would not believe this was an Enterprise. Maybe it is closing soon and they only had refurbished cars, but honestly, we took the car (a Toyota Camry) because we just wanted to get home. We ended up driving home with the windows down for 5 hours until I pulled in the drive way. I took the car back this morning and was told a regional or zone manager would probably call me this evening (they haven't) to work something out. We've been using Enterprise for the last 21 years straight, for our ministry trips (I'm a bi-vocational pastor, and my wife co-pastors with me, and now uses Enterprise more than me), and as I traveled around the country for work, I've only used Enterprise and National after one of the rental associates told me they owned them too, and to try them out. We have never been treated like this. They sure charged us $600+ for the experience, but we should be able to choose whether to have an experience like that or not. Enterprise, you've wounded and breached a long-standing relationship, and I would like to hear from you. BTW: I waited to post this because someone above the store manager was supposed to call (They haven't!). This is 3 days after I turned it in, so I guess they don't care.