I had to get a rental on December 3 because of a car accident. I dealt with Trenton Howard the Assistant Manager. He was very courteous and knowledgeable. He explained to me how the car functioned. He also showed me how to open gas tank and trunk. I had to return on December 28th because the car I had was decommissioned by Corporate. Again, I dealt with Trenton. He is such a pleasure to see. I highly recommend this Enterprise location. I would give more than 5 stars if possible. read more

Enterprise Rent-A-Car - Car Rental Near Me - Wilmington, Ohio

We have used this Enterprise 3 times in the last 2 years when repairs were needed on our car. Trent and Mackenzie have both been ABSOLUTELY wonderful!! We have needed a specific make of car for our warranty and they have been very accommodating. They are very friendly, efficient and caring! The cars have been clean and ready when we have arrived! We feel like they have gone above and beyond to help us as we have had to navigate such warranty issues with our Ford Escape 2020. If you need to rent a car - this is the place you should try! read more

If there was such a thing as negative stars this place would get it. When the manager cares more about telling you her sob story about how she was late for work 2 days in a row due to her kids, than telling you what you need to do to finalize the rental something needs to be done about it. We went in the 2x to rent a car and was told the papers that we needed. The 2nd trip with all said papers, we were told that it wasnt good enough. She proceeded to make coffee and play on here phone while we were waiting on her to tell us that we had the wrong documents. For her being the manger she needs to go back to school on how to speak and act around the customer, and not waste the customers time. read more

I have thought about this for a while. Then, after reading Sarah M. and her negative reviews on everything, I decided to defend Enterprise. I was in here waiting patiently the day you came in, and you became the sales rep/managers best friend until you didn't qualify. You were speaking to her about her children, so she made conversation back. I'm not affiliated with this company in any way shape or form. However, the qualifications are all over the place and were explained to you in a more gracious way then I would've explained them. If I recall, the woman was on the phone with upper management trying to figure out how to get Sarah M. And her boyfriend into a car. She was providing excellent service, and taking more crap from Sarah M. then I think anyone else would have. If I recall, she offered us all coffee or water while waiting for an answer. She provided you great customer service skills as you proceeded to treat her like crap. I have looked at all Sarah M. reviews, and it seems too much mayonnaise upsets her. Sarah, four months later, if you read this, be cautious what you type about an individual. You were the problem that day because you simply didn't qualify, and I had to sit there over twenty minutes while this was explained, re explained, and explained again. I work for a corporation that deals with corporate reviews. They cannot remove these, nor take them down. The reason they lost a star is because of you and the fact I was late to a business meeting. Please be cautious going forward what you complain about on Yelp. Where does Sarah M. Work? I would love to know. Maybe next time I visit the Wilmington airfield I'll do some digging. This has ate at my heart for months. No one deserves to be spoken to the way you were speaking to the sales associate. Enterprise is a great company, often short staffed, but I have never seen a person handle a situation with such dignity. I was ready to do things unmentionable. Good job to the associate. I was given a free upgrade, and she did not discuss the previous disaster. I believe she offered all of us coffee and water. However, I was there about two months ago and this woman was still alone in the office. This is no way to run a business. read more