Not satisfied with the service I've received from this location. I was promised a Dodge Charger…read morewhen I originally picked up the vehicle. I was advised a Charger wasn't available, and was given a Toyota Camry instead. I was told I would be contacted when a Charger was available. Well, that was a week ago. Yesterday I contacted the branch, and was advised that they had one due back by 6pm. No call by 5:55, so I decided to stop in while I was in the area. The desk rep offered to give me a Dodge Dart instead, which is a smaller vehicle. I declined. This morning while at work, I get a call from them advising they have a charger available now. I'm unable to leave to pick it up, and I ask if they can hold it until 3, they refuse. The only thing they can offer me at this point is to "follow up" with the stores near me to see if they have one available. I'm not holding my breath at this point. This will also be addressed with my insurance company since they are the ones who recommended them. **UPDATE: After speaking with the District Manager and getting a better vehicle than I asked for initially, I have decided to revise my rating. They did salvage a long standing relationship between myself and them.

I made a reservation through the website. I am currently on hold for the 3rd time, we are up to 15…read moreminutes and 30 seconds for a message to come on and say, We can not transfer you. I'm not caring for the customer service already. Calling back for the 4th time to actually speak to someone at the location. Have heard, we are sorry for short delay, all customer service are assisting other customers. Guess I will take additional time to drive to the location. I am now up to holding for six minutes. They should be swamped. Jean, please feel free to call me to discuss my reservation. Below is my call log from Verizon. Never did I speak to a person for 61 minutes. Just call went dead. Then to enter you location and three individuals are already waiting and the other employee decides that a good time to need to step away from her desk. Four people waiting. As I sat there I was never asked what I needed, did I have a reservation. So I got up and walked out. Date Time Destination Number Minutes 10/20/2025 10:17 AM FAIRFIELD 5138293400 2 10/20/2025 10:18 AM FAIRFIELD 5138293400 2 10/20/2025 10:20 AM FAIRFIELD 5138293400 13 10/20/2025 10:34 AM FAIRFIELD 5138293400 1 10/20/2025 10:35 AM FAIRFIELD 5138293400 13 10/20/2025 10:48 AM FAIRFIELD 5138293400 4 10/20/2025 10:52 AM FAIRFIELD 5138293400 5 10/20/2025 11:18 AM FAIRFIELD 5138293400 13 10/20/2025 11:38 AM FAIRFIELD 5138293400 1 10/20/2025 11:39 AM FAIRFIELD 5138293400 6 10/20/2025 11:45 AM FAIRFIELD 5138293400 1 10/20/2025 11:50 AM FAIRFIELD 5138293400 5 66 total minutes and only spoke to someone on the last call at 11:50. Owner responded and provided a link where you can't enter your information. Only this Enterprise in Fairfield. My husband and I used the Enterprise on Route 42 in West Chester many times and Emily and Donavan are exceptional.

Quick and easy process! The car wasn't very clean as the hose was frozen but still quick responseread more

Enterprise Rental Car Horror…read more I hate to post this about Enterprise, but this was the worst rental experience I've ever had. We rented a car to go from the Hamilton, OH to Nashville, TN. for my Master's graduation (on a Tuesday). We left home about 2 hours after I rented the car and it seemed fine out of my residential area. However, further down the highway, I had to slow down from 65 mph, and the whole car shook. You could hear the ABS brakes pumping my -whoomp-whoomp -whoomp!! It washes a shock to both of us. My wife got on the phone to call the place we rented it from and they advised that we call Roadside Assistance (Not a real thing because they're never working when you need them. They need to partner with AAA to service the roadside assistance calls after 5 pm). We were already in Kentucky when she called them but the couldn't find any place to stop before CVG airport. They instructed us to go there was a short wait before the manager at the time came and talked with me, but his body language was already telling us no. He said they were short 100 cars and didn't have enough for the people arriving there. I told him we didn't feel safe driving this car any further and he said he'd see if he could find something (He didn't). He also postured that their service shop might be an option, but we might have to wait a couple of hours. I explained to him that we could not wait that long because I needed to be there in 5 hours. He went to go check and came back with an expected, "I don't have anything to switch you into, and the service center said they couldn't do anything tonight, but they can get you in Thursday". Honestly, I began to feel hot, and I told my wife that, at this point, we'd just drive the car to Nashville as it is and switch it there. That was the roughest drive I've ever had. We really thought the car was going to fall apart. Right after I left the airport, a sensor came on saying that the car had low antifreeze. We had already gone from bad to worse. This had me really upset because t that car should have never been rented, and of course, I couldn't believe that the person who last rented the vehicle didn't inform them of at least the brake problem. [Friday morning] I called Roadside Assistance on Thursday night to prepare for the return home in the morning. I was instructed that I needed to call in the morning to make the exchange. When I called Friday morning, it seemed that we were going to be able to come out of that nightmare, but boy was I wrong. We get to the Enterprise location (which was supposed to be 2 miles from Gaylord Opryland Resort) but was actually 17 miles according to my GPS. I walk in, tell the assisted my name, and he was already informed that we were coming. He asked me if a RAV4 was okay, and I was agreeable. I started to get the bags from the trunk of the first car and my wife started saying, "Really? This car is filthy!" I run over to see what she is talking about and the seats, front and back, and the seats were covered with stains from coffee, pop, pee, etc. I don't even think that was an Enterprise car, maybe someone's work car. I go back to the counter and tell the associate that the car was unacceptable. It looked like it had been underwater, and it was unclean (what made him think this would be okay for us? I have my suspicions, but that's not what this story is about). I have no words. He offers me another car, and it reeked of smoke. I asked my wife, "Did we just jump out of the skillet into a frying pan"? I couldn't believe we were having this experience. If it wasn't for the sign on the building (they don't have a street sign), and the interior decorations, I would not believe this was an Enterprise. Maybe it is closing soon and they only had refurbished cars, but honestly, we took the car (a Toyota Camry) because we just wanted to get home. We ended up driving home with the windows down for 5 hours until I pulled in the drive way. I took the car back this morning and was told a regional or zone manager would probably call me this evening (they haven't) to work something out. We've been using Enterprise for the last 21 years straight, for our ministry trips (I'm a bi-vocational pastor, and my wife co-pastors with me, and now uses Enterprise more than me), and as I traveled around the country for work, I've only used Enterprise and National after one of the rental associates told me they owned them too, and to try them out. We have never been treated like this. They sure charged us $600+ for the experience, but we should be able to choose whether to have an experience like that or not. Enterprise, you've wounded and breached a long-standing relationship, and I would like to hear from you. BTW: I waited to post this because someone above the store manager was supposed to call (They haven't!). This is 3 days after I turned it in, so I guess they don't care.

I've used Enterprise in oxford twice now and each time the customer service has been amazing! This…read moretime around I was nervous when I heard I was going to be driving a mini van but it was a 2025 and I fell in love lol! The employee that helped me assured me that it would drive the same as my car and it definitely did! Thank you Enterprise!

Be nice if the answered the phone. State Farm sent in a reservation and said I would be contacted…read morein 4 hours. Called 3 times after and no answer. Kinda need a vehicle

Last month I booked a car with them and picked up next hour. This week I booked SUV and received…read moreconfirmation and one day before pick up right before they close at 5:57 PM. They called to say the vehicle was not booked because it was reserved within 24 hours which never happened before and really doesn't make any sense. I always book the night before but because I changed the time from 12 PM to 8 AM. They called me and said reservation didn't go through. Ridiculous.

The car rented from this location was not clean, the washer fluid was EMPTY and the maintenance…read morelights came on after I drove for 3.5 hours. The manager at the location was RUDE AND OBNOXIOUS when I called in to ask for a solution to the issues. He actually hung up during the conversation. I will cancel my preferred member status and not let the j to book any cars through Avis again.

I recently had a great experience with the staff at the Hertz rental car location in Fairfield,…read moreOhio. The team was incredibly helpful and professional from start to finish.

STAY AWAY! We reserved a car there only to be met at the…read moredoor with a sign that said " We are closed today sorry for any inconvenience." So we were stuck there along with another customer who also had reserved. We did call the customer service # to get no resolution at all, then no calls, letters, smoke signals, nope nothing. Completely ruined our weekend trip.

Bought a 2014 Ford Escape in March 2 017. Best thing I have done in awhile. Tim,the owner, was very…read morehelpfu worked with the finance in getting us our car. The car was sold as is & there was a problem the ac I found in the first 5 dayrcd. I call Tim to imform him of this problemm. Tim fixed the problem with no cost to me. I wounld go back &get another car from him.

I had to get a rental on December 3 because of a car accident. I dealt with Trenton Howard the…read moreAssistant Manager. He was very courteous and knowledgeable. He explained to me how the car functioned. He also showed me how to open gas tank and trunk. I had to return on December 28th because the car I had was decommissioned by Corporate. Again, I dealt with Trenton. He is such a pleasure to see. I highly recommend this Enterprise location. I would give more than 5 stars if possible.

We have used this Enterprise 3 times in the last 2 years when repairs were needed on our car. Trent…read moreand Mackenzie have both been ABSOLUTELY wonderful!! We have needed a specific make of car for our warranty and they have been very accommodating. They are very friendly, efficient and caring! The cars have been clean and ready when we have arrived! We feel like they have gone above and beyond to help us as we have had to navigate such warranty issues with our Ford Escape 2020. If you need to rent a car - this is the place you should try!

Eastgate location on Old 74, Charisma and Mia are so great to work with. I appreciate them so muchread more

Terrible experience. I reserved two minivans well before the weekend. I got a call right before…read morepickup to say that I could not have two minivans. I talked with the manager, who said that he didn't have any minivans available without an oil change, which might get done that day. I called Enterprise customer service, and they created a solution, but the local facility did not know anything about it when I called an hour later. No solution. I will not put myself through this experience again.

From the owner: Need a rental car in West Chester, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Union Centre location today.