I've used Enterprise in oxford twice now and each time the customer service has been amazing! This…read moretime around I was nervous when I heard I was going to be driving a mini van but it was a 2025 and I fell in love lol! The employee that helped me assured me that it would drive the same as my car and it definitely did! Thank you Enterprise!

Rent elsewhere even if it is in Hamilton!! Had an online reservation. Received a message 2 days…read morebefore from Michelle telling me what to bring(insurance, drivers license) and my debit or credit card. I would need a credit card if I had an out of state license which is not the case. I promptly arrived before 9 and got all information out and after waiting for Dalton to take care of other things on his phone, online and turning the tv on, he tells me I cannot pay for my rental with a debit card. I would need to use a credit card which I don't have. He says I will need to bring a pay stub and two form of identification to use my debit Mastercard. My ride had already left, so I had to walk home, because he then had 5 people waiting in line and he couldn't take me. I decided it was not worth the headache to go back and deal with him and so I canceled my trip! I would have appreciated Michelle telling me on the phone that I would need to be verified to rent with a debit card. Very unprofessional and not staffed properly! P.S.-Thank you to the CarStar staff who offered to drive me home, they do know how to operate!

My daughter called from Oxford to tell us that her oil light came on - during Miami finals week,…read moreno less. We live in CA and she is coming home on Friday. I called and left an after hours message for Candace last night asking if she could fit my daughter's car in for an oil change today. She called my daughter at 8am this morning to schedule the appointment. The oil has already been changed as of early afternoon. Candace, thanks for squeezing my daughter's car in for service. She said she overheard you in the waiting room explaining to a caller that you're booked until Monday. You are a lifesaver!!

Jeez. Where do I even start! If I could leave zero stars zero out of 10, don't go I would!!…read more I came in, knowing I needed tires, an alignment and possibly a tire rod replaced. Fast forward I come in. I get all four tires replaced and alignment done brakes rotors all totaled up to 1200. Okay stay with me now a week later I'm having these awful squealing grinding sounds in what seems like my brake pads, I call because I drive a lot. My car is mainly highway miles. I travel for my job. I am driving to Columbus every single weekend!! I call and asked to bring the car in. They tell me to bring it in and they'll check on it. I'm pretty sure whatever dude owner that works there proceeds to hop in my car without me and drive off, he's gone for about every bit of 10 minutes and when he pulls back up, I can smell this awful burning smell almost like a burning metal and I even at one point cracked a joke and said dang did you take the car somewhere and fix it real quick? Everyone there proceeds to make me seem like I'm crazy and act like I'm not hearing anything and whatever he did only got me five minutes down the road before it was 10 times worse than what it sounded like! (pretty sure he sprayed it with some type of break grease or something because he continued to also say we can just spray it with some spray and the squealing will go away) to then to tell me that they are aftermarket brakes and that I should've confirmed if I wanted dealer or aftermarket when that was never even an option! So after me cussing everyone out and pulling back up to show them what I'm hearing, they proceed to make another appointment the next day to then order dealer brakes, and who knows if those even got put on. Fast forward to today I go to get an oil change and they proceeded to tell me that all four tires are excessively overfilled! I definitely will never be going back to this place if I could give the most negative review possible I would! I even seen a few negative reviews about break issues and I still gave them the benefit of doubt && trusted this place and went. The whole Atmosphere is nothing but cheap and money hungry!! 100000000/10 DONT RECOMMEND!!

They picked me and my friends up for winter break and took us to the airport. They provided us…read moremany options 15 passenger van or two cabs we went with the cabs to save on cost. Awesome customer service...see you next break!!!

Bought a 2014 Ford Escape in March 2 017. Best thing I have done in awhile. Tim,the owner, was very…read morehelpfu worked with the finance in getting us our car. The car was sold as is & there was a problem the ac I found in the first 5 dayrcd. I call Tim to imform him of this problemm. Tim fixed the problem with no cost to me. I wounld go back &get another car from him.

Eastgate location on Old 74, Charisma and Mia are so great to work with. I appreciate them so muchread more

We wanted to replace our car with a new one, but our experience at this location was very…read moredisappointing. The employee we dealt with seemed determined to find reasons not to accept the vehicle, even though there was no valid issue. He pointed out a few very minor scratches that were barely noticeable and had already been documented by another Enterprise location. Instead of being helpful, he was rude and dismissive throughout the process. We expected better customer service and a willingness to assist, but unfortunately that was not the case. Based on our experience, I would not recommend visiting this location

I didn't know such outdated cars still existed in the rental car industry, but apparently they do…read more Family rented a multi-passenger van to give us more space on our vacation. To be completely honest, the car that we were given should be taken off of the market. It was so danger to drive as the steering wheel was so loose. You would turn and the car wouldn't move. Higher speeds made it worse. That was the worst part, but to add, the audio system looked like it was copied and pasted from the 1990s. Take that back - not even a CD or cassette player, yet it said the car was built in the mid-2010s. For the price we paid, I expected more.

Service department was completely clueless, so unless you enjoy attitude and excuses I'd try…read moreanother shop. Thanks!

"I had a wonderful experience at Dave Knapp Ford. They did a fantastic job on my car, but what…read morereally sets them apart is the atmosphere. The ladies in the office are so welcoming and genuinely go out of their way to make sure you're taken care of. It's rare to find a shop that combines high-quality work with such great heart. I'll be referring all my friends and family here!"

If you go to their office they say lot of good slogans which you cannot find it anywhere…read moreI am a Presidents Circle member Gold # 30108878 CDP # 1963804 - Sai Super Software Solutions Inc- I am the President of corporation. I have been always renting with Hertz- i am recently touched by these people. These are like Hertz System License-they are not even aware that i am a President circle or Gold # 30108878. Yesterday when I went to return the rental car and My Truck toyota tacoma did not have enough scrappers or the right now - Right now i went and got from Wal-mart. I am talking about yesterday. Brittany went out of the way to help out find the right ones help out and suggest how to live in Piqua, Ohio and Sidney, ohio really touched by all her gestures. I dont think anyone in the cold will go out of the way to do all this so late while the time of closing. Above all, she said you can park there so that you dont have to walk in the cold, you can drive the truck to get the bill-very humanly and considerate. This kind of gestures should not go unnoticed ever. They should be kept on the top of the best customer service. highly exemplary - she is always enthusiastic..she will be asking what can i do when you call her even though her manager Marissa is a great asset. She makes four reservations for me without any hassle-very kind, considerate. I cannot say more words for both of them. Please ensure for this rental L97859893- to send to the highest level district vice president or so, Thanks again Sri

Extremely slow customer service, no one was at the front desk for about 10-15 mins. Car wasn't…read moreready and ended up waiting another hour while they cleaned the car. Regardless of it being a small location the customer service was poor but thankfully I'm not ever in this area. Do yourself a favor and so not show up if you're in any kind of hurry because they have no sense of urgency here

Horrible customer service. The lady behind the desk had a smart mouth with a horrible attitude…read more Couldn't answer none of my questions and her answer was "I only worked here for 3 years". If you are looking for a rental definitely do yourself a favor and rent some where else.

Terrible service. Reserved a van a month and a half before our vacation, received email & phone…read moreconfirmations, even called a day before trip to reconfirm. Went to pick up van hrs before leaving for vacation and told there was not one available or any other vehicle we could take! Just said sorry nothing we can do for you. We already had everything booked for our vacation & no way to get there. Did nothing to help. Would never recomend to anyone!!

I was needing a rental while my car was getting repaired. The staff was pleasnt and helpful. But…read morethey did not clearly explain all of the extras regarding renting a car. I ended up with a larger bill than expected