I've used Enterprise in oxford twice now and each time the customer service has been amazing! This…read moretime around I was nervous when I heard I was going to be driving a mini van but it was a 2025 and I fell in love lol! The employee that helped me assured me that it would drive the same as my car and it definitely did! Thank you Enterprise!

Be nice if the answered the phone. State Farm sent in a reservation and said I would be contacted…read morein 4 hours. Called 3 times after and no answer. Kinda need a vehicle

My daughter called from Oxford to tell us that her oil light came on - during Miami finals week,…read moreno less. We live in CA and she is coming home on Friday. I called and left an after hours message for Candace last night asking if she could fit my daughter's car in for an oil change today. She called my daughter at 8am this morning to schedule the appointment. The oil has already been changed as of early afternoon. Candace, thanks for squeezing my daughter's car in for service. She said she overheard you in the waiting room explaining to a caller that you're booked until Monday. You are a lifesaver!!

Shady , I bought car from a friend of mine as a secondary car. She showed me a stack of receipts…read morefor probably $7000 and all the receipts were from this particular shop, but it started to make a noise I looked. There was no oil in it. I said maybe they forgot to tighten something up. She called and they put it right on the lift , told me the car was excellent and down the road I should fix this particular thing but tightened it up and it's OK. Well it wasn't within 24 hours. All the oil had leaked out of it again so they basically just told us what we wanted to hear to get us out of there after she spent probably 7 or $8000 with them, just be careful when you go here and I can only speak for this one time , I'm not from the area but I seen the look on their face when we all showed up and asked to put it on the lift , he was very uncomfortable. i'm in the car business so I know exactly what goes on there and charge 200 a hour.. but guys like that make it tough for honest guys they tell people what the need to fix there car maybe it was just an off day but this was my 1 experience there

They picked me and my friends up for winter break and took us to the airport. They provided us…read moremany options 15 passenger van or two cabs we went with the cabs to save on cost. Awesome customer service...see you next break!!!

Bought a 2014 Ford Escape in March 2 017. Best thing I have done in awhile. Tim,the owner, was very…read morehelpfu worked with the finance in getting us our car. The car was sold as is & there was a problem the ac I found in the first 5 dayrcd. I call Tim to imform him of this problemm. Tim fixed the problem with no cost to me. I wounld go back &get another car from him.

Eastgate location on Old 74, Charisma and Mia are so great to work with. I appreciate them so muchread more

Initially concerned after receiving call that the vehicle we reserved had been involved in an auto…read moreaccident and that a "like" vehicle was unavailable from this or any nearby stores. A very sweet lady named Brooke helped me with options. She asked me to come look at an alternate vehicle. When I arrived she had the seats folded down to show the room potential to haul our things. We decided to move forward with the smaller vehicle and it served our needs just fine. On top of that she was able to negotiate on the price a little which was a nice gesture. Highly recommend Enterprise and specifically the Shelbyville location. Great job!

We wanted to replace our car with a new one, but our experience at this location was very…read moredisappointing. The employee we dealt with seemed determined to find reasons not to accept the vehicle, even though there was no valid issue. He pointed out a few very minor scratches that were barely noticeable and had already been documented by another Enterprise location. Instead of being helpful, he was rude and dismissive throughout the process. We expected better customer service and a willingness to assist, but unfortunately that was not the case. Based on our experience, I would not recommend visiting this location

Service department was completely clueless, so unless you enjoy attitude and excuses I'd try…read moreanother shop. Thanks!

"I had a wonderful experience at Dave Knapp Ford. They did a fantastic job on my car, but what…read morereally sets them apart is the atmosphere. The ladies in the office are so welcoming and genuinely go out of their way to make sure you're taken care of. It's rare to find a shop that combines high-quality work with such great heart. I'll be referring all my friends and family here!"

If you go to their office they say lot of good slogans which you cannot find it anywhere…read moreI am a Presidents Circle member Gold # 30108878 CDP # 1963804 - Sai Super Software Solutions Inc- I am the President of corporation. I have been always renting with Hertz- i am recently touched by these people. These are like Hertz System License-they are not even aware that i am a President circle or Gold # 30108878. Yesterday when I went to return the rental car and My Truck toyota tacoma did not have enough scrappers or the right now - Right now i went and got from Wal-mart. I am talking about yesterday. Brittany went out of the way to help out find the right ones help out and suggest how to live in Piqua, Ohio and Sidney, ohio really touched by all her gestures. I dont think anyone in the cold will go out of the way to do all this so late while the time of closing. Above all, she said you can park there so that you dont have to walk in the cold, you can drive the truck to get the bill-very humanly and considerate. This kind of gestures should not go unnoticed ever. They should be kept on the top of the best customer service. highly exemplary - she is always enthusiastic..she will be asking what can i do when you call her even though her manager Marissa is a great asset. She makes four reservations for me without any hassle-very kind, considerate. I cannot say more words for both of them. Please ensure for this rental L97859893- to send to the highest level district vice president or so, Thanks again Sri

Horrible customer service. The lady behind the desk had a smart mouth with a horrible attitude…read more Couldn't answer none of my questions and her answer was "I only worked here for 3 years". If you are looking for a rental definitely do yourself a favor and rent some where else.

Extremely slow customer service, no one was at the front desk for about 10-15 mins. Car wasn't…read moreready and ended up waiting another hour while they cleaned the car. Regardless of it being a small location the customer service was poor but thankfully I'm not ever in this area. Do yourself a favor and so not show up if you're in any kind of hurry because they have no sense of urgency here

Terrible service. Reserved a van a month and a half before our vacation, received email & phone…read moreconfirmations, even called a day before trip to reconfirm. Went to pick up van hrs before leaving for vacation and told there was not one available or any other vehicle we could take! Just said sorry nothing we can do for you. We already had everything booked for our vacation & no way to get there. Did nothing to help. Would never recomend to anyone!!

I was needing a rental while my car was getting repaired. The staff was pleasnt and helpful. But…read morethey did not clearly explain all of the extras regarding renting a car. I ended up with a larger bill than expected