I've been renting from this enterprise location for quite a while now & the results are mostly the same, horrible!! Some would ask why continue to use their service, for one word, (CONVENIENCE). My latest experience caused me to write this review, at this location sometimes the paying customer is treated like enterprise is doing them a favor from start to finish. On my last rental of tuesday 5/24/16--5/27/16, I called for a pick up at 8:15am just after they opened, the Mgr. asked was a Toyota Corolla ok. I said yes, he said there was only 2 people in the office & it would probably be a while before they could pick me up, I said ok & waited. At 1:30p l called enterprise to see what happened, the Mgr. Basically forgot, they picked me up around 4:15pm (my whole day was wasted waiting on enterprise) I didn't make a fuss, after payment was received & paper signed, the rental person started the car because it was so hot out he said, I went just down the shopping center to a store, made a purchase and headed home. I noticed the front passenger seat looked soiled or something had been spilled on it, the next morning around 4am when I left home to go to work, there was an odor in the car as if someone worked out at the gym & sweted in the car yet there was a tag hanging from the mirror saying: Ready to go. when I got to work, I sprayed the interior & let the windows down about an inch, I called the Mgr. later that morning , he only responded: oh, he didn't know that. On thursday morning 5/26/16 I called that same Mgr. which he was at the henderson, nc. location I asked him to extend the car one more day and don't forget, he responded he wasn't gonna forget and he had to go, When I got off work at 3pm I called enterprise oxford, nc to make sure the car had beed extended & it wasn't (enough said) in closing, enterprise is willing to take the consumers money, but following up on thing's & making sure the customer is satisfied they fall short. read more