I had no issues securing a rental car at this location. The staff were friendly and the car I wanted was ready in about 15 minutes. I appreciated their flexibility when I needed to make changes to my time frame. read more

If I could have given less than one star I would have. I have rented from this location multiple times and EVERY time I have had issues. I book MONTHS in advance. The times I've been there I've either had a dirty vehicle inside, dirty outside, low fuel, my vehicle not available because they gave it to somwone else, or literally waiting for another individual to pull in so I can have a vehicle. Like I said I rent months in advance. I'm pretty sure they just rent to everybody who comes in there and pretty much screw over anybody who's booked anything!!! Only once have I ever gotten the vehicle that I actually booked!!!! This last time I was there I had had issues the time before ( I had rented a large SUV but they had given it away so I had to take a minivan) so the manager, Cody Jackson, gave me instructions on getting a free upgrade to make me happy. But apparently from the time that I booked it to the time I rented they got a new manager. Even though I had emailed Cody about the situation and when I was going to be there the new manager did not get it. When I showed up they had no vehicles for me to rent!! I had planned a trip that we were supposed to leave that day now I was stuck without a vehicle and instead of trying to find another vehicle they just said sorry and sent me on my "merry" way so now I had to find another vehicle. If you want to rent from Enterprise do NOT rent from this location go to New Braunfels. I had a very good experience with those guys and even though I had to go to the truck rental side the individual there, River, was phenomenal. I was several hours off schedule but at least he got me a vehicle. Thanks River! But the San Marcos location? Do NOT rent from there unless you want multiple issues or unwanted chaos that will ruin your day. read more

I just rented a car today from this location. No problem with service but the vehicle is filthy inside and out. Since when do u rent a vehicle that is not clean. Had to come home and wash my hands since I don't know who's hands have been on the steering wheel. Come on Enterprise u should do better than this. read more

The manager JM was absolutely no help in a situation that could of been entirely avoided. My daughter called and made a reservation for pickup and was told she'd need a debit card or credit card at pickup time. She arrived as scheduled and was refused her rental because she didn't have a utility bill in her name. She had other bills she could provide via her phone, but staff did not specify needing ANY bills at the time she booked. Her utility bill is in her Roommates name, totally normal. Now she can't make the trip to our annual summer family event because it's so last minute. Horrible customer service. We will no longer be enterprise customers for several business trips a year. I've fixed the issue. 46 of our employees have been restricted from using Enterprise during business travel starting today. You were all that was used prior. We'll never have an issue with y'all again. Look at your website, where does it state a utility bill is needed? It's okay, Budget took good care of her! FYI the owner of this business is removing reviews they don't want their customers to see. Having all of your employees go flag the review instead of addressing the issue at hand. read more

Renting a car means you need a car, be it by accident or whatever repairs needed to your actual car. It's hard for everyone in line and they made it so smooth I didn't have to stress about it. read more

terrible just got a car from their today, IT DIED. my car is currently in the shop and the rental they gave me came with a big burnt hole at the bottom, there is so many problems with this car do not recommend. read more

It's always a problem trying to rent from enterprise in general. 1 out of 3 recent times went okay and got the car but the other 3 times has been a nightmare and there is always last minute something's that make or break in this case break the situation. It's really annoying when you plan something have all your ducks in a row and then it falls through because we couldn't get the car for whatever reason it is at the time. Which is always a different reason. We had everything set up gave all our information and was ready to go. Go to pick the car up and for whatever reason the card wasn't excepted even though there was enough money on the card and again we gave all our information ahead of time and everything checked out. So idk what yall have going on but it's really a nightmare to rent a car. And our plans to go see grandpa for the holidays is pushed back maybe even canceled which I really am upset. So quite aggravating to say the least. read more

Enterprise San Marco, TX SUCKS! My son was treated horribly at the San Marcos, TX location. I have called corp twice. Twice, they promised someone would be in touch. Please use Budget; they have neighborhood locations and no hidden fees. Enterprise will not give you insurance costs until you are at the counter. They almost left him without a car for Christmas! That is another reason to avoid these ass-holes. My nephew was a regional manager and quit because of toxic leadership. read more

This is a great place to rent a car. You will never have a better experience! Both AJ Brand and Eric Vance truly understand customer service and the fact that they know so much about the business! They seem to enjoy their work, something that is rare these days! I had a flat tire far from the San Marcos location, but just happened to be near a location on Highway 290 near Monterrey Oaks. Without any problem, they swapped out my car! Great service all the way around !!!! read more

We did a drop off return from the Enterprise location in San Antonio Airport to San Marcos. I will be honest...I came here super cranky because I needed to return a vehicle and turn around to drive another direction for personal reasons (my travel group forgot something). Long story short the representatives were very professional despite "my" not so cordial attitude. The customers are not always right... I appreciate them being professional, helpful, and patient. Advice to other patrons there is a drop off box on the left side of the building (where they usually clean the vehicles at by the carport). Rent from them! They have really great representatives. read more

This location has been the worse. For starters I had to get a rental from them due to my car having to go to the body shop. I had talk to them to set up an appointment for the to pick me up at caliber collision the day I was dropping off my truck. Well let's say that I waited for them for about 30mins before I decided to call them and see why I haven't I been picked up. So I had to wait another 20 mins till they got there. So I had the truck for about 4 days the truck was returned the same way I got it filled up the gas level how I 1st got it. Enterprise called me and said truck was returned fine everything is good. So I asked when should I expect my $50 deposit back, he said u should with in days. A whole week has gone by and have not received anything back. I called them to ask about it then they put me on hold for about 30mins then when I tried to call them again I never got an answer. I guess I'm going to have to take a drive and talk to them in person cause at lease they can't avoid me then. Worst place ever. Day 2 1/2/24 9:11 am I called again to ask about my $50 deposit. They put me on hold again and I have been on hold again for 30mins before I hung up at 9:41 again. read more

Everyone here was so nice and helpful. Highly recommend this location!! Every employee we spoke to gave us nothing but perfect service.

Great, fast service! Jordan was awesome and even helped me get my kindle back after I mistakenly left it in the car! Would recommend

Good company, insurance claim from an accident I got into sent me to enterprise and they were welcoming and took care of me and my family getting us into a car rental read more

Update: called Enterprise today after receiving a voicemail a little before noon that our insurance pays for the car through Friday and after that we would be out of pocket. This is after their rental car broke down on me and had to be towed by Enterprises road side assistance. Spoke with Jordan again who said they still had not been able to locate the vehicle and asked me if I had contact info for the tow company...that was called by Enterprise's roadside assistance. No, I did not have info for a towing I had nothing to do with but tell the operator my location. So in the end, Enterprise left us without a car for days while our car is in the shop because their car broke down on me and they can't locate it. I'll never, ever do business with this ridiculous company again. Oh, and still haven't heard anything back from the email I was requested to send in the comments from the owner. Enterprise left us stranded without a car today and it's not looking good that we will get one tomorrow. Shocked at the lack of customer service here. Our rental broke down this morning as I was taking my son to daycare. Enterprise put me through to roadside assistance and a tow truck picked up the car at 9:30am. I called Enterprise around 11am to get a replacement rental. I was told we had to wait until the current rental arrived at the shop before we could get a new one. The lady took my number and said she would call me back after she confirmed. No call came, so I called back around 3pm. I spoke with Jordan who said they weren't able to confirm that the car had arrived at the shop yet and he put me on hold while he said he was having them do a lot check. After about 20 minutes on hold I had to hang up. Never got a call back. Extremely disappointed and frustrated. read more

I was so disappointed in this location. Really the staff was all nice except one person. The assistant manager Kyle was very rude. He was not willing to listen and spoke down to me. I have used this company so many times and will continue to use them but I will NEVER deal with Kyle again. For being a manager he needs to learn how to talk with his customers. Again the rest of the staff was very nice. Unfortunately I got the one bad apple. read more

We rented a car from this Austin location and received a confirmation that we had one and we we were brought to the location we were told they did not have availability. This is really NOT acceptable and is very bad business. This is very poor customer service. We are extremely disappointed in this company and will never rent from them again. Also posting this on Facebook. read more

Through Kay if you're working for Insurance, if you're paying out-of-pocket, it's extremely expensive.

Had a set pick up date, that day came no enterprise to be seen, said they didn't pick up on the day we had scheduled even tho they emailed a confirmation for pick up the day before then didn't have the right car in inventory, and then decided to try and charge me for an extra day! Do not recommend the San Marcos location, service was trash! read more

I have an older car and parts can sometimes take a while. I have found better luck making reservations through the national number than calling the local branch, but this branch has always been accommodating on any extensions I've requested once I have a car. The cars I've gotten have been clean and reliable, and the drivers on courtesy rides have always been friendly, safe drivers, and are usually my favorite part of the whole transaction. read more

Misleading internet information. Did not explain before I showed up what EXTRA information that they needed to actual rent one of their inadequate vehicles. Representative was condescending, rude and very, very unintelligent. So, needless to say, I didn't get to see my mom who had broken her hip 2 hours away. Thanks a whole lot, Enterprise, I love your uncivilized, uncouth and ill-bred unprofessionalism!! You should definitely review your hiring practices. Hiring people like her is your fault, she can't help being dumb. UPDATE: The owner/management are completely inept and do NOT care about their customers at all. Please, save yourself a tremendous amount of frustration and rent from New Braunfels or Austin or better yet, stay away from the corporation Enterprise altogether because if these are the kind of people they allow to franchise their company then they are have absolutely no respect for their customers or potential customers and as far as I'm concerned, disrespect WILL NOT be tolerated. WORST RENTAL CAR COMPANY IN THE COUNTRY and I was travel agent for 20 years!!! Rent at your own peril and of course, expect nothing good from them. read more

Buyer beware unless you want to be stranded! I booked this vehicle over a week ago. It says if you want to be picked up, you must call in. So I did. I was advised that I needed to call back the day of the reservation to confirm that I still needed to be picked up. So this morning, I called in and confirmed I still needed to be picked up. The young boy went over all of the information. He confirmed my pick up location. He even advised that they would be here a little earlier than 6:00 PM since that's the time they closed. So at 5:45 PM, when they still hadn't pulled up, I proceeded to call their office directly at the same number I had called earlier today. I was put in queue and at 6:02 PM, a recording said they were unavailable and suddenly hung up on me. I tried calling back in, and of course their offices are closed. I got no answer at all. I called Corporate to see what other arrangements could be made. The young girl apologized and said she would complain, but that it would take a couple days. I asked for a Manager and ended up in the Escalation Dept. Escalation advised that all they could do was file a complaint that would take several days. When I inquired what was I supposed to do without a vehicle, she said that all the locations were closed. When I advised her that Austin Bergstrom International Airport is open, she said they don't offer pick up. If I still wanted a vehicle, I needed to drive into Austin from San Marcos and pick the vehicle up myself. Escalation assured me numerous times that the pickup person was just running late. Wink wink. I had my Brother-in-Law drive me over to their location. Lights out!!!! No one was home!!!! What happened was unacceptable, and Escalation's "fix" was unacceptable too. And guess what folks?!? That's what it is for Enterprise from here on out. Lights out!! read more

My 75 year old mother had a Toyota serviceperson drive her up from New Braunfels for a reserved car that was supposed to be upgraded to a larger car. When she arrived she was treated very poorly. She was informed that her car had been released to someone else even though they knew she was on her way a considerable difference. She was left no option but a very small car that she is unable to get in and out of as they were full aware by her physical condition. The employee Kyle greeted her with a smirk and sarcastic comments. When my mother asked to please speak to an manager he refused and she waited. Finally after 50 minutes of the abuse towards my mother he texted his boss and he offered to drive her home and told her never to return again. The hilarious part is that the jerk accused my mother of cursing at him. Just some background she is a ordained minister and in my 55 years have never heard her use a curse word ever. Unless you call darn or fiddlesticks cursing. When she said she was going to write a review he said write away nobody reads those anymore. Shame on the manager that responded without the facts. Shame on this punk Kyle who thinks its pretty funny to verbally abuse and claim false lies about an elderly lady that was dropped a very long way from home and no vehichal as promised to get home or around for the 2 weeks she is waiting for her sar to be repaired. I use Enterpirse in my business travels frequently and have never seen behavior like this. If they don't care at that location we will see what they feel at headquarters. I would stay clear of this snake pit. Elder abuse is a horrible thing and Kyle seems to enjoy the pain he has inflicted. read more

Did not have car that was promise!!! I called two days before to verify! Day of, had to give me a smaller one. Got it home at 5 pm, wouldn't fit luggage Called next morning at 8 am to let them know it didn't work for us and I would be bringing it back Still charged me a whole day. read more

Professionally friendly and incompetent is still incompetent. I made a reservation a week before coming to pick up my car. The local branch called to confirm several times including the night before my reservation was scheduled. When I arrived on the day and at the time of my reservation they didn't have any cars. They were professional. They were friendly. They apologized. They're incompetent. It's not a reservation of a car if a car is not reserved. It's more like a request for a car. They couldn't give me an estimated wait time but I ended up sitting at their office for an extra hour and a half waiting for a car to come in. I also used their restroom which was also gross and had a toilet that was barely in working order. Overall not a great experience and pretty frustrating. Again, what's the point of a reservation if there's no car reserved? Oh well. I eventually got a car. read more

Made a reservation for a long road trip but once I was picked up they didn't have my reservation and were trying to up sale me without giving me a discount. I was then left there since it was near closing time because they also picked me up 45 minutes late and I had to find a ride back home to look for a better reservation. Then came back the next morning where we finally got a rental after more of them pushing to up sale me. Seemed like the assistant we got was very new and no one was really helping her or being very polite to us. We got no compensation for having had to delay my road trip a day or for them not having our reservation the day we had asked. What is the point of making a reservation if they don't have the vehicle? Poor service all the way around for the San Marcos TX Enterprise and just wish we had more options in this town for rentals. read more

Great Customer Service!! I booked a car very last minute and was able to pick it up 30 minutes before they closed with Zero problems whatsoever. The staff was very professional and prompt to get me into the car and out the door in a timely fashion. I couldn't have asked more than that! During Drop-off, there was a quick check in and inspection. They offered me a courtesy ride to another location, but I had a ride coming to pick me up. It's that kind of repeated customer service amongst all of their locations (that I've visited), that'll keep me coming back and recommending them to my friends. read more

Do NOT use Enterprise! They do not inspect the safety of their vehicles thoroughly between each rental. They gave us a car that had a gashed tire and are trying blame me for it because I was the one who brought it to their attention bc I was furious that they gave me a rental in that condition. They are very lucky nothing happened to me or my family while on the hwy. i looked at my photos of the vehicle and I then noticed the tire was damaged prior to renting it out so I pointed it out to them since I know for a fact I didnt cause the damage. I brought this to their attention and showed them the photos that definitely show damage to the tire prior to renting but they are still trying to file a claim on MY insurance and have me pay for it. All because I was the honest person to actually bring it to their attention because I was worried for not only for my safety but for others as well because the damaged tire looked like it had the damage for awhile and was only getting worse the more the vehicle was driven. So it was a matter of time as to when the tire would have blown. I'm still furious at the situation because it could have ended badly. Save yourself the trouble and rent from another company! read more

The woman that helped us was named Kelly! She started her assistance in San Marcos and ended in Lockhart. From the moment she began he followed social distancing regulations and precautions, she was extremely informed, helpful, understanding and patient with every need we had. Less that 24 hours after a minor accident she got the car we needed in a town that was much closer to us than San Marcos. This woman was so unbelievably friendly, polite and kind and given the current climate its was such a relif to have this quality of employee and human being to interact with. Well done. Her regional managerbwill be getting a GLOWING email from me. read more

Very disappointed in Enterprise in general at this point. I wouldn't be doing business with them at all if it wasn't for the fact the insurance company I'm dealing with set up my rental through them. Horrible service and apparently they don't know how to take down a reservation. One star is being very generous at this point. I would write it off to just one bad location, but I have been to two different locations at this point and they both provided equally poor service. read more

Set up reservation for bmw or Audi class of vehicle 4 days in advance for a funeral in little elm. Scheduled pickup to have me on the road early by 10 am with a 10 am drop off in two days. The First Lady put me on the schedule and told me to call the location to verify. I called the location and another lady told me to call at 9:30 the day of the pickup to verify. I called 9:05 the day of and the gentleman said yes sir we'll see you at ten. 10:30 rolls around and I call and the gentleman said our driver is running late and is on his way. I finally got on the road at 11:30. Here's the real kicker. Since I did not have a credit card I was not able to rent an Audi or bmw car. I then asked why was my atm card hit for over 5 hundred bucks before he told me about the fine print, to which there was no good response. If this is a rule you should not be able to reserve a car unless the credit card is put on file to avoid these issues in the future, not to mention there was no Audi or bmw on the lot to be rented. I was down sold a Toyota corolla with the statement this one is way cheaper. I saved approximately 30 bucks by not getting a premium car. There was another customer being helped at the same time with the same issue and he had to have his wife come back and pick him up. I'm sorry to say this is the last time I will use enterprise. read more

Our car has been been in the shop for over two months getting repaired which has turned out to be longer than expected. Enterprise has bent over backwards to help keep my son in a rental during this challenging time! Thanks to Chris and all that worked with us. I appreciate this business! read more

It's been taking about a week for me to get a rental car. I don't have a credit card cause I'm a student and of course have bad credit. All I have is a debit card. I went in Saturday spoke with the manager she said I need to bring in a bill with my current address with my name on it. So I left to try to figure out what I could do. So I just recently moved and I don't have utilities bills with my name on it just yet with my new address . I recently got into a car accident which lead to my car getting totaled and I'm needing to get to work. They said I need to bring in something that shows I pay bills with my current address. But since I don't have any bills yet with my new address, I have my insurance with this new address and a employee there said I could do that along with a work pay stub. Again... he just said I could do that but then he read the notes his manager wrote saying I could not do that. I called a different enterprise in the Austin area and they are more than welcome to do this for me. I don't know what is going on with this San Marcos location but if I was trying all I can to show you some type of bill with my current address and still told me yes and then changed to a flat out no. This is my first yelp review EVER. I've never been so aggravated with a company. I'm usually a really flexible person but with employees telling me yes getting my hopes up and then telling me no. But it's okay the enterprise in Austin took me in instead. read more

I just want to say that I never ever write reviews, but the service was SO horrible that I feel like I have to save others from going here. Outraged doesn't even begin to describe how I feel about the manager at this facility. I recently had hail damage and my insurance agent made a reservation for me at this location due to it close proximity to the place my car was being fixed. I've also rented from this location a few times before. When I arrived, I was greeted by a very nice young lady, but suddenly from out of nowhere the manager stepped in and made renting a car an impossible task. She said because I lived in Austin I couldn't rent a car without a utility bill, pay stub, and/or any other bill from a San Marcos address. Even though I was very angry about this ridiculous policy, I left and came back with a car insurance bill and a valid drivers license with my San Marcos address( I am a San Marcos native, and it is my permanent address). This was STILL not good enough for her. I even had the car mechanic with me to let her know that I would be coming back to San Marcos, it's not like I was going to steal the car! And like I said, I've rented here before. Needless to say, she was so rude about the whole thing that I ended up renting a car from the Toyota dealership down the road in San Marcos. Nicest people there! They even gave me a brand new 4Runner as my rental. So, save yourself the headache. DO NOT RENT ENTERPRISE SAN MARCOS. read more

So, apparently Shari K. and I are the only ones to review this place, and we keep having awful service. The day we rented a car (we were hit by a crazed SM driver), the manager (Erik) told us we needed to purchase insurance because our insurance didn't cover it. Upon speaking with our Allstate rep, we were told it was covered. When discussing this with Erik, he has: A. Apparently no recollection of me there. Only my fiance. B. Obviously no respect for the concept of customer service. C. Incredibly snotty face. D. And referencing A. doesn't acknowledge me, and keeps looking to my fiance to answer MY questions. I'm hoping/giving the benefit of doubt this wasn't a sexist thing. After realizing Erik has no inclination to admit he lied to us, and has no intention of taking the charge off, I ask for his manager's number. He didn't answer. I'm still awaiting his return call. I have a feeling that since it's 4:26pm, I'll be calling him again tomorrow. Do yourselves a favour. DON'T rent here. read more

Used this Enterprise early Sept. The employees were helpful...traveling with a motor home is not always easy but Adam, Brandon, Keaton & Sarah made it so easy picking us up & dropping us off after our rental. We visit San Marcos often so knowing we can rely on this group will make it easier each time we arrive. read more

Biggest problem is when I make a reservation for 8 am, and your open for business at 7:30 am, and I actually arrive at 8:10, why, do I have to wait, in an empty lobby with no line of customers to service, until 8:40 to actually get my car? Oh wait, that's right, it was because my car was being 'made ready' for me to pick up. Nice car, only one rock chip in the window, which was noted. Hard to see the chip with all the water droplets currently drying from the recent washing it had just had, but being a veteran Enterprise Plus member, I knew to look closely for existing damage. What made this truly a bad Enterprise experience was the fact that I had a convertible reserved, because Enterprise doesn't rent convertible's at this location, at an Avis Rental Car, and when I got to their company, 15 minutes late, due to Enterprise NOT being ready, I walked in, was given the keys and drove off the Avis lot within 5 minutes of my arrival time. Avis had, Excellent service, on time, and fully prepared, unlike Enterprise. Score Avis 5 stars Enterprise 2 stars, mostly because you have to be REALLY terrible to get a 1 star from me. And not everything was terrible, but a lot of the service surely could have been better. read more

We rent from Enterprise on a regular basis. We always get great customer service. The cars are always really clean and nice. Highly recommend. Art is usually our driver and always goes above and beyond ! read more

Really disappointed that I had a car reserved with a confirmation, yet when I arrived there were no cars available and 5 people on the waiting list before me. The staff could not have been less concerned about helping find another car for an important trip. Fortunately, the Enterprise at the San Antonio airport came through like champs. Crazy that I had to drive an extra hour to pick up a car. The San Marcos location gave literally zero notification before I arrived that there was no car available. They had zero interest and made no effort to in provide customer support to find a solution. read more

Horrible service and Business practice. I booked a reservation Sunday night and did the quick pass check in (definitely an oxymoron). Then God sent a storm and lots of cars got hail damage (dings) where cars are still drivable. But now that this happens, Enterprise rentals bumps anyone that has made a reservation, because they have to take care of the insurance customers first. The Storm happened 2 or 3 days ago, after I made my reservation. The website never sent an update, no one called me until apparently a couple of hours before my pick up Time. Infact, I received an updated email from the website 2 hours before the pickup time, that we are excited, it's almost time to get your car. Since you already did the Quick Pass check in, you will be out in 5 minutes and on the road. The counter attendant and the manager kept telling me that I am on a waiting list, and they will call as soon as a vehicle becomes available. 3 cars were returned while I was waiting but was told that they had hail damage (dings) and would be pulled out of the rotation. The same thing happened to me last week, because of spring break, my reservation was bumped and was told I would be called just as soon as a vehicle became available. Still haven't got a call. I asked for the District manager and was given the number to another store, slick and unprofessional. I've been a loyal customer for 12 years and belong to the loyalty program. I guess this is what Loyalty looks like to Enterprise Rentals. Spring Breakers and Insurance companies 1st, and then maybe, just maybe us. Not holding my breath. Maybe I get a call from last week's wait list. read more