If I could give zero stars I would - four times we tried to rent from this place since they were…read morepartnered with our insurance company. Every single time they came up with some reason why they couldn't give us a car. Avis and Budget are in the same location and we tried to rent from both places.

Poor customer service from your lazy and uneducated service provider. Has no pride in being a AVIS…read morerepresentative. Just check photos of car issued to me which was intentionally done inside and out.

I had no issues securing a rental car at this location. The staff were friendly and the car I…read morewanted was ready in about 15 minutes. I appreciated their flexibility when I needed to make changes to my time frame.

If I could have given less than one star I would have. I…read morehave rented from this location multiple times and EVERY time I have had issues. I book MONTHS in advance. The times I've been there I've either had a dirty vehicle inside, dirty outside, low fuel, my vehicle not available because they gave it to somwone else, or literally waiting for another individual to pull in so I can have a vehicle. Like I said I rent months in advance. I'm pretty sure they just rent to everybody who comes in there and pretty much screw over anybody who's booked anything!!! Only once have I ever gotten the vehicle that I actually booked!!!! This last time I was there I had had issues the time before ( I had rented a large SUV but they had given it away so I had to take a minivan) so the manager, Cody Jackson, gave me instructions on getting a free upgrade to make me happy. But apparently from the time that I booked it to the time I rented they got a new manager. Even though I had emailed Cody about the situation and when I was going to be there the new manager did not get it. When I showed up they had no vehicles for me to rent!! I had planned a trip that we were supposed to leave that day now I was stuck without a vehicle and instead of trying to find another vehicle they just said sorry and sent me on my "merry" way so now I had to find another vehicle. If you want to rent from Enterprise do NOT rent from this location go to New Braunfels. I had a very good experience with those guys and even though I had to go to the truck rental side the individual there, River, was phenomenal. I was several hours off schedule but at least he got me a vehicle. Thanks River! But the San Marcos location? Do NOT rent from there unless you want multiple issues or unwanted chaos that will ruin your day.

Our agent a few months ago DYLAN was outstanding! Went above and beyond to help us and make sure we…read moregot what we needed in time. Because of this we took his card and furring our next rental we called him personally and booked through him since he was outstanding. Going to pick up the second rental we were meet with a different worker who refused to give us her name. Was extremely short and snobby with us and refused to give us a direct answer as to why she wouldn't rent to us. When asking for the prior manager in training Dylan, she told us "I don't know who that is he probably Dosent work here any more or at all" when I had just spoke with him 2 days prior and asked if he was going to be there the day of. When leaving after being given the rudest, gum-smacking, "not my job not my problem" attitude from this employee we asked a gentleman cleaning the vehicles out front of the establishment her name and he informed me it was Jessica. When asking him about Dylan he said he still worked there but was unsure of his schedule. Heed my advice: DO NOT DEAL WITH JESSICA UNLESS YOU WANT TO BE TREATED LIKE AN INCONVENIENCE TO HER AND HER LIVELYHOOD! Ask for Dylan! 10/10 above and beyond every time and deserves so much more than working with terrible coworkers! If I could split the reviews. 5+ stars for Dylan..... 0 stars for "Jessica"

I initially rented the vehicle on 10/09/25 and returned on 10/14/25, the mileage out was 12,894 and…read moremileage upon return was 13,072 (178 miles). Upon return the vehicle was inspected, mileage noted and documented with no damage to the vehicle. Sometime in early December, I received an email referencing an intended claim pending. I called the location from which I had rented the vehicle and spoke to Jessica with the San Marcos, TX location, 1053 S. Guadalupe Street, San Marcos, TX 78666. I told her about the email I had received as it seemed suspicious, she looked up my rental agreement and told me she was unaware of a claim and the vehicle had been returned without an issue. I forwarded her the email as she requested to her email . I unfortunately deleted the email from my messages. I received a second email on 12/19/25 informing me of a claim which had been filed and I was responsible for the damages. The claim was for a windshield replacement on 11/11/25 in the amount of $1,441.29 and the email stated an owed amount of $2198.07 in total. The mileage on the repair invoice was 14,105. I called and spoke with Damon with Hertz Damage Recovery (833) 932 2073, he did not want to discuss the discrepancy on the claim or my concerns. I called the San Marcos location, the phone was answered by a male, he placed me on hold. After waiting approximately 30 minutes I hung up and called back and was placed on hold again, no one ever returned to the call. I decided to visit in person with my concern about the claim. On 12/20/25 I went to the San Marcos, TX location and spoke with Jessica in person. She did not want to discuss the situation; she was very evasive and fidgety with her fingers as if she was now aware of the unusual situation. I asked her for additional information on the claim, as later rentals after I had returned the vehicle after I returned it on 12/14/25, she stated the vehicle had not been rented since I had rented and returned. How is it that the vehicle was driven an additional 1,211 miles since I returned on 10/14/25 and not been rented again prior to the windshield repair? I also asked for time stamped photo documentation, she declined. She then stated she had been on vacation and was unaware of the entire claim. I also have emailed Jessic's District Manager, Matthew. I emailed him on 01/08/26 about the situation I needed to discuss, he has not responded. The claim appears that it was not filed/created until well after the repair of the windshield and well after I had closed the rental agreement. Therefore, I believe this claim is in fact fraudulent and suspicious. I feel this claim requires investigation by Hertz to release me as the responsible party and take appropriate action within your organization as necessary.

I rent a vehicle here almost every week (for work). Amanda is courteous, professional and has a…read morevehicle waiting for me. Great selection of vehicles, clean, and almost always have a full tank of gas! They also offer courtesy pick up and drop off!

Need to rent a vehicle and of course they are not answering phones during operating hours.read more

I like the Buda enterprise! It is always a great experience. Easy, quick, clean cars & polite staffread more

Do NOT try to call them, it's a waste of time. They never pickup the phone. I tried calling ~7-8…read moretimes over the course of 2 days to try to ask a simple question regarding my rental and they never picked up

DO NOT RENT AT THIS LOCATION. The most horrible customer service…read more The Manager Associate Liam Loubser has NO answers to any of your questions. I was promised a shuttle service drop off after returning the car but when I got to the rental location, neither Liam nor the shuttle driver was present. Finally I had to Uber home without any charges coverage by Hertz. It doesn't seem like the manager Matthew cares much about what goes on with the employees either as both Liam and shuttle driver left early even though the location is supposed to be open until 5. A third guy was the only person was present when I dropped off the car who called Liam to say "I got a really mad customer here" right in front of me. As if I was being unreasonable. Is this the way to talk to people???!These guys all need a lesson in customer service 101. They even charged me for additional authorized driver even though it is free for Gold members. Nowhere on the website does it mention that a minimum of 3 rentals with the Gold membership is required. So scammy. Now about the car, they had very basic models without the common features found in any 2022 car. No CarPlay or Android auto which is built in feature for most rentals from other companies like National. Save yourself the trouble and get a rental with another company.

First the fault is half with enterprise corporate and half with this location. I can't leave a…read morereview for enterprise corporate however. Two stars reflects the fault associated with this location. We rented a car and returned it at this location. The car was then rented out to another customer, but Enterprise kept charging is $100/day. They claimed we never returned the car, this location claimed they never received the car or the keys we dropped off. This went on for eight days. We called enterprise corporate 5+ times and each time we spoke with them it was as if we'd never spoken to us before. They told us to wait and that it would get sorted out, but kept charging us. We chose to call the location where we dropped off the car, and they couldn't help us, but they had a theory - they might have rented out the car to someone else. But they could only confirm this by calling the customer. They had no idea what car they had rented to who! Eventually it resolved. They determined they had rented out the car to someone else, they reversed the charges, but it was stressful having the possibility of being on-hook for the car and with charges coming in against us every day. Two stars because the drop off location (who enterprise never told us to call) did eventually figure it out. I appreciate the help. Clearly there are massive issues with how enterprise tracks its cars, and this isn't the fault of the people who work at this location, but still it was a poor experience. I won't be renting from enterprise again, be sure to take a video of your car if you drop it off at this location, because they won't be able to tell you if you did or not!

Great little place to rent a car if you don't want to grab it from AUS airport and coming to hill…read morecountry in Dripping Springs. Very friendly, easy in and out off of 290 next to Tootie Pie Co. Car was great. We need an extra one for the holidays.