Enterprise Rent-A-Car

(5 reviews)

5.1 mi

The service was great and speedy. I had an issue with a reservation and Yolanda R. was extremely…read morehelpful and able to not only resolve my issue but went above and beyond to find me a vehicle for another trip and ensure that I was able to get all of my business done while in Illinois. When I returned to get the 2nd vehicle (2nd leg of trip) I was also happy with the great service from Brittany H. Both employees were friendly, helpful and positive. Shout out to both!!!

Flew into Springfield late yesterday and had a rental car booked with Hertz. Little did I know…read moreHertz rental car company had no longer been servicing the Springfield airport for sometime and forgot to tell customers. Luckily, Norton, national rental car, kiosk is open and John Akers was working and was able to help me out with a car. I was due to drive two hours from Springfield that evening and I would've been stuck in the city if it wasn't for John.

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Enterprise Rent-A-Car

2.9

(8 reviews)

3.4 mi

Excluding the airport is the best way to rate the enterprises. If a vehicle is available, it'll…read moreprobably need maintenance; brakes, oil change, knocking engine; the cars are poorly maintained. The customer service is horrible from the regional manager on down. Nobody has any type of professionalism to their approach. I've traveled all of the Midwest, and over half of the Southern states. In the 20+ years of renting cars from enterprise i have never experienced such rudeness from any other location as i have from the 2 in Springfield IL.

Very poor customer service, starting as soon as I walked in. I told the receptionist I had an appt…read morebut was 12 minutes late due to needing to find my ID- there were no other customers in the building. She snapped on me immediately, asking my name with a tone that told me she was already irritated with my presence straight out the gate. When I had a follow up question about the daily tax owed she snapped on me again and said "I already told you!" and repeated what she had just said, if she would have let me finish what I was asking she'd have known I meant what the price was for each fee/tax. I was trying to diffuse the situation the whole time and it seemed like she only wanted to escalate it. I will be suggesting to anyone in need of car rental to not visit the Enterprise on Stanford in Springfield IL. They don't seem to want your business anyway.

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Landmark Rentals

6.2 mi

Jordan was awesome today. Helping us out after Landmark Jeep service was setting us back on our…read morevacation. Jordan you rock. I will always use your service and I hope everyone does the same. Very helpful and knowledgeable.

From the owner: Need a rental car Call Landmark Rentals to get you back on the road fast. We are located in…read moreSpringfield, IL and welcome our neighbors from the surrounding areas. We offer a selection of Ford, Chrysler, and Fiat vehicles at competitive rates for daily, weekly or weekend rentals. Our inventory includes: ? Sedans ? SUVs ? Hybrids ? Wagons ? Minivans ? 8- and 15-passenger vans ? Cargo vans We open early, Monday through Saturday. We are bonded, certified and insured. We promise to get you on the road as quickly as possible. We will even pick you up, free of charge, if you need help getting to our office. Call Landmark Rentals today and you'll be on the road before you know it!

2016 Ford Fusion SE and Plus

2016 Ford Focus SE

2017 Chrysler Pacifica

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Hertz Rent A Car

1.9

(22 reviews)

2.9 mi

Needed a car for a couple of days. I spoke with a kind gentleman on the phone confirming the models…read moreavailable. I came in that afternoon and picked it up. The car was clean and in top working order. The gentleman I spoke with on the phone showed me the features on the vehicle, there was minimal wait time, and I was in and out quickly. Returning it was quick and easy after hours with a key drop at the door and the final cost was exactly as quoted. If we need to rent again, we will definitely contact Hertz.

Turned in rental 2hrs early to designated drop off location. Web says businrss open howevet it was…read moreclosed. No one to check in vehicle. Key put in key box. 984663805.

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Reynolds Transportation Services

4.0

(4 reviews)

2.6 mi

Flexible, clean, courteous, and affordable transportation from many airports in Springfield , St…read moreLouis, Peoria -as well as 5 other states!

Reynolds Transportation James came to our rescue to get us…read moreto St. Louis airport after we were involved in an accident due to a Red light runner and heavy damage to our car. Trying to get a car rental was impossible because nobody had cars to rent. James has a great reputation along with his business....

Coming into STL Lambert International Airport Southwest Airlines

Texas, to St Louis, to Springfield, IL, good to be home again.

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Lambert Airport STL

Car Junction

2.1 mi

Was able to help my brother purchase a great car at a great price! The owners and salesman were…read morevery helpful!

Budget Car Rental

2.9

(7 reviews)

4.9 mi

The car we rented for starters wasn't clean, and started making a noise a few hours after we…read morestarted driving. We stopped and looked under the car and the engine skid pan was falling off. We bought duct tape to try to hold it on until we could get to our hotel and call Budget. It didn't hold for long so we stopped again and looked under the car and noticed the pan had been installed with tie wraps. Very, very unsafe. If it had come off it could have injured any vehicle around us. Called Budget and was told to drive it to OK Airport to trade it for another car. That was 50 miles away so we drove as slowly as we could on the interstate. Budget at OK Airport gave us another car, we transferred everything from one car to another and as we checked the new car over we noticed the front bumper was coming off. One person told us they would get us an upgrade. As we waited for the new car, someone else brought us a car the same size or slightly smaller than our first or second car. Once again we had to unload our car and pack everything in the last car. We were renting the car for 16 days, so we had it packed pretty full. At no time did anyone apologize, or offer to help us move or stuff from car to car. Not to sound whiny but we're in our 70's and it was late afternoon in OKLAHOMA! The rep who told us she would get us an upgrade didn't obviously. She didn't offer a discount, or any compensation for us having a 4 hour delay caused totally by Budget. When I told her I was extremely disappointed in the way everything was handled she said she would give us a $60 discount. She would not have done that if I hadn't complained. My advice -don't just walk around the car looking for damages, look under the car for falling car parts. 15 years as a Budget only person all changed with this one rental.

Was scammed into paying double for my rental car. Customer service is the worst and offer no help…read more Hard to reach a real person then was told I had to call back the next day. Customer service gets a zero rating!!!!!!!!!!!!!! DONT RENT FROM THEM! They don't care about good customer service.

Avis Rent A Car Debuque Regionl Apo J Dvd Jns Pkwy

1.7

(6 reviews)

5.1 mi

No car, horrible customer service. Clearly the guy we dealt with hates his job. If I could negative…read morezeros I would.

I was just stood up today by Avis and Christopher Jackson at Springfield Capital Airport. I was…read moresupposed to pick up a rental car at noon today and there was no one around so that I could get my car so I called Chris Jackson's mobile number and got his answering machine and left a message and did not hear anything back so I'm scrambling to make other arrangements. I went out there Monday and talked to him so he knew and I told him I would see him Wednesday

Hertz Rent A Car

2.3

(3 reviews)

5.1 mi

They charged me a service/fuel charge even with the fact I returned with a full tank. Total rip…read moreoffs.

Horrible service! No agent available at counter during operation hours when trying to pick up. Took…read more15-20 minutes before anyone showed up. Car was not cleaned well. Problem with returning car and staff was not helpful or friendly.

Inn At 835

AMAZING! What a lovely "home". We try to stay at similar refurbished "hotels" when we can. This one…read moreis exceptional! And very reasonably priced. Located within walking distance of pretty much anything! The staff was so helpful and accommodating. The room was beautiful. The breakfast was one of the best we've ever had. You need to go!

I want to start with a couple of warnings to would-be customers of Inn at 835, then I'll move on to…read morepraise. FYI I was in the Delphinium Room. First, and most importantly, if you or someone you are traveling with is elderly or has limited mobility, please double check the room you've been assigned to. When I was getting in and out of the shower/jacuzzi tub combo, it occurred to me how difficult the leap over the edge into a slick tub would be for someone my father's age. (I did use and REALLY enjoy the jacuzzi, and the attached shower was fine, but it's something to note.) Also, shower before 8:30 if you want any hot water! Second, if you're going to Springfield for work and will need stable and strong WiFi, this is NOT the hotel for you. I was just trying to check email and could barely get enough signal to do that. The signal didn't seem to be any better in the cafe area downstairs. Third, if you need a hairdryer, be sure to bring your own. They don't have them in the rooms. Now, on to the positives! What a cute little hotel this was. Parking was easy and free. There was hot breakfast available, which I didn't try due to time constraints. But there were bagels (only blueberry, weirdly enough) and muffins and toast. Also, the coffee was fantastic! The room was clean enough, but I did notice some small crumbs on the rug when I arrived. There were a couple of holes in the sheets, but the sheets were certainly clean and the bed was comfy! There are some great little touches at this inn, such as the warm cookies that arrive each evening and the modest little happy hour in the afternoons. I would absolutely stay here again--it was unlike anywhere I've stayed before. And it was the perfect spot for touring around the Lincoln stuff and the Dana House and so forth.

Very deep jacuzzi tub--luxurious but potentially hazardous!

Breakfast

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Orchid Suite 200

Hilton Garden Inn Springfield, IL

Stayed here a few weeks back for my daughter's IWCOA wrestling event. The room was great, VERY…read moreclean and nice. Everything worked great and we had no problem with noise or anyone else on our floor. We got the kind suite which included the king side bed and a full pull out couch (sleeps 4). There were only two issues we had while we stayed there. 1 - I booked a room for 3 people and they didn't leave pillows or blankets for the pull out couch there. A few calls and several hours later we were told to come down to get a blanket but they were out of pillows (they were supposed to bring it up to our room originally). 2 - the breakfast food isn't really restocked and every day we went there was a low quantity of everything. Luckily we didn't need much because girls didn't want to eat heavy and I was snacking most of the day at the BOS center, but it would've been nice for guests not to just wait around for stuff. The kitchen is also super small where everything was. Overall I'd say we had a great stay and the good outweighed the bad. I felt safe there and that was what I was most worried about. Parking was also super close.

Pretty nice Hilton property on the outskirts of Springfield, Illinois. We had come from St. Louis…read moreand a Cubs-Card game ... where we had stayed at another Hilton property in St. Louis, so we had a direct comparison ... and the Hilton in Springfield won hands down. The Springfield Hilton Garden Inn is not a luxury hotel by any means but it held its own as a nice budget friendly option. Free coffee downstairs in the morning, a fitness room with old but serviceable equipment, a pool if you were looking for that, and a six-day a week restaurant if you wanted to eat in. So the Springfield Garden Inn had everything we needed. If they wanted to change it up vis-a-vis the competition, they should consider converting the full service restaurant into a free continental breakfast place ... that would set them apart. But all in all we wouldn't hesitate to stay here again.

Guest room

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Meeting Room

Hampton Inn & Suites Springfield-Southwest

We typically stay at Hampton Inn hotels when we are on a road trip. After this stay I am going to…read morere-think that. We checked in for our three night stay. We were given a first floor room near the back door, which seemed odd. Mr. Bee has a Hilton Honors account and we typically do higher floor, but they said this was all they had, yet we had a reservation. We settled into our room, and noticed it was quite dated and we expected better. Our room was near the hotel laundry and there were three vents near our room for the dryers. All day and all night, it sounded like a motorcycle revving its engine outside our room. Needless to say, it was restful sleep. Mr. Bee did inquire at the front desk about the noise, and there was no apology, offer to move us, it was simply yes, that is from the hotel laundry. On the mirror outside the bathroom there is a sticker advising that housekeeping will be done every other day. Yet, in our 3 night, 4 day stay we never got housekeeping services. Again, Mr. Bee walked down and asked if we could get some new towels as we hadn't had housekeeping in, and the front desk staff said well they have all gone home for the day, but here are two towels. Seriously??? Again, no apology. Breakfast was your typical Hampton Inn breakfast, it was fine. The eating area is small and the floor was sticky when walking on it. My tennis shoes stuck to the floor. Just not the level of other Hampton Inn Hotels and we have stayed in plenty. Honestly, I think I would skip this and look for something else in Springfield. We were very disappointed.

I travel extensively for work and stay at Hilton properties multiple times per month…read more Unfortunately, this was one of the worst hotel experiences I have had in years. The room and overall property felt visibly dirty and poorly maintained. I found ants in my room and later observed staff walking around spraying consumer grade bug spray in common areas rather than what appeared to be professional pest management. At no point during a hotel stay should a guest have to worry about bugs crawling into their belongings. What disappointed me even more was the complete lack of follow through afterward. After providing direct feedback during my stay, I was told management would be contacted, points would be added to my account, and that a manager would personally follow up with me. None of those things happened. I understand that no property is perfect, and I generally extend a great deal of grace as someone who travels constantly. However, cleanliness, accountability, and communication matter. This experience fell far below the standard I have come to expect from Hilton.

Guest room

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Guest room

Comfort Suites Near Route 66

called the local hotel number to book my reservation because I wasn't sure if I could pay extra for…read morean extended late checkout time. The standard late checkout is 1pm and I needed 3pm. My boyfriend had work meetings until 2:30 and we were in town to close on the selling of my house which was scheduled for 4pm. the time of check in we were informed that all the tvs in the hotel were inoperable and that they were working on applying credits for the inconvenience. We didn't make a fuss, just dealt with it knowing they would give us a credit The following day, while I was visiting family, the staff forced my boyfriend to end his meeting and leave the room at 1pm, even though he explained the arrangement. When I arrived at the hotel I inquired about getting a refund for the $50 I paid for the hours we didn't get and was told that they couldn't refund my money because I had somehow booked through expedia. That's when I found out that all their calls are forwarded from the local number to Expedia. Unfortunately, no one tells you you're talking to Expedia. I even called back to see if there was any indicator that I was talking to another company, there was not. Even my emailed receipt had no mention of it. After finding out they couldn't refund the money I inquired about the credit for the tv issues and they had the same answer, they couldn't do anything because it was Expedia. Which, had they told me that at check in, it would have been frustrating but manageable. However , the fact that I was mis lead by the front desk person, is no okay. At this point I'm frustrated for obvious reasons and the staff, including the GM acted as though I was a problem. If they had approached me with kindness and sympathy for the situation, I would have no beef with them, They are simply the messenger of bad news, but instead I got hatefulness. To add insult to injury jury, the hotel was virtually vacant, there was no reason to push us out early. Additionally, when I called Expedia about getting a refund, they put me on hold to talk to the front desk and the front desk denied my refund. So, you're telling me, they have no control on giving a credit, but they can deny me the refund?

It's clean. Updated contemporary decor. Friendly staff. Reasonable rates. Not too far from historic…read moreSpringfield sites (you'll need a car. Within walking distance to multiple restaurants and shopping areas.

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SpringHill Suites by Marriott Springfield Southwest

4.5

(21 reviews)

4.6 mi

We enjoyed this hotel a great deal. It was exactly what we needed for the night. We enjoyed dinner…read moreat the Mexican restaurant just across the street, Casa Real. The beds were comfortable, the AC was working wonderfully and the room is fairly quiet. we could hear the person above us walking around in the morning, but I guess that's to be expected. We very much enjoyed the complementary breakfast in the morning. We got there about 15 minutes before it was to close and they kept it open at at least 10 minutes after that for us and others that were late getting down there that day. I thought that was a classy move. You don't get one minute past closing time at a Hampton Inn. The staff here was absolutely extraordinary! Everyone, from management to the front desk to housekeeping was incredibly kind and accommodating. We were absolutely impressed and would return again in a heartbeat.

Stayed here for a business trip. Fastest check -in I've ever had at a hotel. Room was clean and…read morelooked new. Good breakfast options with vegetarian choices. Bed was comfortable and shower was hot. Parking lot was a little small but otherwise everything was great. Staff was friendly and efficient.

Things to do in Springfield

Breakfast area

Lobby

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5 reviews that are not currently recommended

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Ben M.

9 years ago

It started off pretty rocky, they initially called the day before to confirm our reservation. The day we went to pick up I called and they stated they had no vehicles available, neither did the other stores. After the brief conversation they were able to get us into a vehicle and discounted the price to match what our insurance was paying. They were even nice enough to let us downgrade from the van after the weekend with my son to a smaller SUV. The swap went flawless and quick, I would say we spent a solid 5-10 minutes there top. Check in was the same way, by the time my wife switched the kids over and the car seats I was finished inside. read more

Christine G.

2 months ago

Don't go to this location or the one at the airport. They will screw you over! I have used this company for many years, but at other locations. Springfield Illinois location on Dirksen Parkway can EAT SHIT!! read more

Rashad B.

6 years ago

Dis place dun call me the N Word and one them pull a gun on me. Not a safe place for black community. There sum other places in town cheaper n easier to get a car I found on google. read more

Larry J.

10 years ago

Enterprise is the best. Never drama or broken promises. Always a great car and a fair price. Only one choice for me- Enterprise. Larry read more

Molly M.

9 years ago

Great service! Great car! Will definitely use them again and highly recommend!! Made my trip stress free!!

Enterprise Rent-A-Car - carrental - Updated July 2026

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