The service was great and speedy. I had an issue with a reservation and Yolanda R. was extremely…read morehelpful and able to not only resolve my issue but went above and beyond to find me a vehicle for another trip and ensure that I was able to get all of my business done while in Illinois. When I returned to get the 2nd vehicle (2nd leg of trip) I was also happy with the great service from Brittany H. Both employees were friendly, helpful and positive. Shout out to both!!!

Flew into Springfield late yesterday and had a rental car booked with Hertz. Little did I know…read moreHertz rental car company had no longer been servicing the Springfield airport for sometime and forgot to tell customers. Luckily, Norton, national rental car, kiosk is open and John Akers was working and was able to help me out with a car. I was due to drive two hours from Springfield that evening and I would've been stuck in the city if it wasn't for John.

The car we rented for starters wasn't clean, and started making a noise a few hours after we…read morestarted driving. We stopped and looked under the car and the engine skid pan was falling off. We bought duct tape to try to hold it on until we could get to our hotel and call Budget. It didn't hold for long so we stopped again and looked under the car and noticed the pan had been installed with tie wraps. Very, very unsafe. If it had come off it could have injured any vehicle around us. Called Budget and was told to drive it to OK Airport to trade it for another car. That was 50 miles away so we drove as slowly as we could on the interstate. Budget at OK Airport gave us another car, we transferred everything from one car to another and as we checked the new car over we noticed the front bumper was coming off. One person told us they would get us an upgrade. As we waited for the new car, someone else brought us a car the same size or slightly smaller than our first or second car. Once again we had to unload our car and pack everything in the last car. We were renting the car for 16 days, so we had it packed pretty full. At no time did anyone apologize, or offer to help us move or stuff from car to car. Not to sound whiny but we're in our 70's and it was late afternoon in OKLAHOMA! The rep who told us she would get us an upgrade didn't obviously. She didn't offer a discount, or any compensation for us having a 4 hour delay caused totally by Budget. When I told her I was extremely disappointed in the way everything was handled she said she would give us a $60 discount. She would not have done that if I hadn't complained. My advice -don't just walk around the car looking for damages, look under the car for falling car parts. 15 years as a Budget only person all changed with this one rental.

Was scammed into paying double for my rental car. Customer service is the worst and offer no help…read more Hard to reach a real person then was told I had to call back the next day. Customer service gets a zero rating!!!!!!!!!!!!!! DONT RENT FROM THEM! They don't care about good customer service.

Communication on your part. My in-laws reserved a big rental van and Enterprise took the…read morereservation. My in-laws called several times over the months leading up to the reservation times and Enterprise confirmed it. 20 minutes before leaving, Enterprise told my in-laws that they don't carry those vehicles and refunded the money. Luckily, Enterprise in Jacksonville came to the rescue.

Second time I've made a reservation, signed up for text alerts, drove there, and they have no cars…read more When you make a reservation they have wide selection, it's all fiction, they may have that selection, but probably not. The people working there are not to blame, they are put in an unfortunate position by Enterprise. I'm done

This review is for the Enterprise Rent-a-Car in Springfield, IL (east side)…read more Enterprise provided me with the worst rental car experience of my life. I reserved a car over a month before the scheduled 4/25/26 pick up date. When I arrived, they told me they had no cars, but I was welcome to wait in hopes that one would return, which it never did after waiting an hour and a half. I was under the impression that if I reserved a car one would be there for me.It was like the Seinfeld episode - 'you know how to take the reservation, but you don't know how to hold the reservation. Horrible, horrible business. Rude employees. But how can a company accept a reservation and then have no cars?! Can hotels do this with room reservations? Can restaurants do this with dinner reservations? If you don't know if there will be any cars available, DON'T TAKE THE RESERVATION! The manager tried to tell me that a reservation with Enterprise was not a guarantee of a car. WTF! I will certainly not be renting from them again. Fortunately Hertz came through for me with a car, with no reservation and at a lower price! Don't rent from this horrible company. I hope they go the way of Spirit Airlines.

I reserved a mini-van as we are suppose to leave for vacation this coming sunday and my wife drives…read more1 1/2 hours to get there and to tell us they rented the vehicle to someone else, we didnt arrive at our scheduled time but still at least a courtesy call or something to let me know if we are on our way or not and for her to drive that far and for them to tell her that. Unacceptable!! I usually use the enterprise in E Peoria I should have went back to them. I will now be using a different car rental place going forward.

Jordan was awesome today. Helping us out after Landmark Jeep service was setting us back on our…read morevacation. Jordan you rock. I will always use your service and I hope everyone does the same. Very helpful and knowledgeable.

From the owner: Need a rental car Call Landmark Rentals to get you back on the road fast. We are located in…read moreSpringfield, IL and welcome our neighbors from the surrounding areas. We offer a selection of Ford, Chrysler, and Fiat vehicles at competitive rates for daily, weekly or weekend rentals. Our inventory includes: ? Sedans ? SUVs ? Hybrids ? Wagons ? Minivans ? 8- and 15-passenger vans ? Cargo vans We open early, Monday through Saturday. We are bonded, certified and insured. We promise to get you on the road as quickly as possible. We will even pick you up, free of charge, if you need help getting to our office. Call Landmark Rentals today and you'll be on the road before you know it!

They charged me a service/fuel charge even with the fact I returned with a full tank. Total rip…read moreoffs.

Horrible service! No agent available at counter during operation hours when trying to pick up. Took…read more15-20 minutes before anyone showed up. Car was not cleaned well. Problem with returning car and staff was not helpful or friendly.

Excluding the airport is the best way to rate the enterprises. If a vehicle is available, it'll…read moreprobably need maintenance; brakes, oil change, knocking engine; the cars are poorly maintained. The customer service is horrible from the regional manager on down. Nobody has any type of professionalism to their approach. I've traveled all of the Midwest, and over half of the Southern states. In the 20+ years of renting cars from enterprise i have never experienced such rudeness from any other location as i have from the 2 in Springfield IL.

Very poor customer service, starting as soon as I walked in. I told the receptionist I had an appt…read morebut was 12 minutes late due to needing to find my ID- there were no other customers in the building. She snapped on me immediately, asking my name with a tone that told me she was already irritated with my presence straight out the gate. When I had a follow up question about the daily tax owed she snapped on me again and said "I already told you!" and repeated what she had just said, if she would have let me finish what I was asking she'd have known I meant what the price was for each fee/tax. I was trying to diffuse the situation the whole time and it seemed like she only wanted to escalate it. I will be suggesting to anyone in need of car rental to not visit the Enterprise on Stanford in Springfield IL. They don't seem to want your business anyway.

No car, horrible customer service. Clearly the guy we dealt with hates his job. If I could negative…read morezeros I would.

I was just stood up today by Avis and Christopher Jackson at Springfield Capital Airport. I was…read moresupposed to pick up a rental car at noon today and there was no one around so that I could get my car so I called Chris Jackson's mobile number and got his answering machine and left a message and did not hear anything back so I'm scrambling to make other arrangements. I went out there Monday and talked to him so he knew and I told him I would see him Wednesday