UPDATE: I contacted customer service as suggested by Enterprise. There was no follow-up and no resolution from the office. Definitely do not recommend! --- Not a great experience at this Enterprise Rent-A-Car office. The checkout process felt rushed, and the customer service agent was brisk with me. He alluded to my "free upgrade" as if I had asked for it (I guess the car was more roomy then the compact car I wanted?), and seemed a little annoyed when explaining the different insurances to me. I'm not often renting cars, so I had a few questions and didn't have a strong preference between the cars available - I just said to please give me a clean and reliable one. Well, the car I was given failed on both accounts. The silver Nissan Altima I was given smelled like an ashtray and was dirty inside. I'm not exaggerating when I say I had to drive with the windows down for the day of the rental to get the smell to a manageable level. I'm a non-smoker and do not appreciate sitting in somebody else's old smoke that was completely soaked into the seats, so my hair and clothes smelled of cigarettes when I got out. For some reason, there was a warning light that I didn't notice at first, but a warning about the front collision detection came up every few miles during my trip. Not only was it annoying, but I wasn't sure if I can feel safe in the vehicle. I didn't interact with the staff when I returned the car because I had to leave early for the airport and used their convenient key drop. Wish I had a better experience and probably wouldn't return to this location for a rental. read more

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We used to love going to this Enterprise, but during our recent rental, they tried to give us two junkers before finally letting us use a car that works. They were also unresponsive when making calls, and finally overcharged us for the tolls even though we used their transponder as directed. This is a bad location. Stay away at all costs. UPDATE: Hey there, Chad - too little, too late. I already called your customer service line and they ignored all of my comments, stating that they had no control over this location's practices. Good luck with your job at this shoddy franchise. read more

Great customer service, great car selection. Very prompt service. This was my first time renting a car and it was great.

Had a reservation for a week long jeep rental. Booked 5 months in advance even called a couple of days beforehand to confirm. Upon arrival there was no jeep was offered an SUV but specifically needed a jeep for the week. No remorse and no help wasted a couple of hours and gas driving there and back for nothing. I called enterprise and they were able to find a jeep but price was changed. 1. Would have appreciated a call or email ahead of time saying they didn't have the vehicle I reserved. 2. I specifically asked if there were any jeeps available that were close and received no help at this location and no effort. Wasted time money, effort and planning. My vacation is ruined and I'm left holding the bag trying to find accommodations last minute. read more

J and the staff here are very customer service oriented. He exceeded my expectations, for me in and out in a new car in minutes! Went over things in detail and honestly and also gave me many options to make the right choice for a vehicle and package deal. Thanks again!!! read more

Enterprise Rent-A-Car - Great service! - Car Rental Near Me - Springfield, Pennsylvania

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I've used enterprise rental on so many different occasions and I've almost always had good results. There have been a few incidents where thing didn't go as smoothly as they could have been, I charge that to lack of employee training. They have several locations which is convenient. They do drop offs and pick up which is definitely helpful. Overall I'd definitely recommend for you next rental. read more

Called the 610-328-5800 which is the number for the Springfield office. I listened to the menu options and pressed "4" to speak to an employee from that office. Then, to my surprise, nothing happens! I mean, there was no confirmation stating that the call would be transferred to an employee, such as in most business, no voicemail option, no live person who picked up the phone, just dead air. I waited several minutes then hung up. I called the number again thinking it might be an anomaly, and experienced the same problem. I also had the same experience with this office within the past 30 days. I also submitted this problem to Enterprise corporate office, unsure what will be done, if any. Also, I was given what I constitute an "old" rental vehicle that was a Chevy Malibu with over 20,000 miles. Maybe, I'm crazy but I assumed that if your paying $30/day for a rental vehicle, the vehicle should be fairly new (10,000 miles and under) and in excellent condition. What I received was a vehicle with over 20K miles, unwashed (I requested why the vehicle wasn't clean-instead I received a card for a basic wash I could take it to down the street), had the "change oil soon" light displayed, wasn't easy to turn, like it lacked power steering or was short on power steering fluid, and made a lot noise when cutting the wheel. It also didn't have bluetooth or other amenities found in new cars within the past 3 years. I requested a newer vehicle with Bluetooth, which I did receive after much explanation to both the Norwood and Springfield offices. Then also didn't charge me extra for the compact SUV (Kia Sportage) upgrade over the full size Chevy Malibu. Maybe my experience is isolated, but I would not recommend going to Enterprise to rent a vehicle unless your are mandated to by your insurance company, which was the case in my situation. Actually, I could have gone to other car rental companies, but they didn't participate in direct billing to my insurance company like Enterprise offers. read more

I have used Enterprise on several occasions and it wasn't a second thought for me where to go for a good rental while my car was in the shop. Today proved that my past couple of experiences were faded memories from the past. I made a reservation online as I have done since about 2001 (give or take a year) and filled out the appropriate information to make the transaction quick and smooth as possible. After dropping my car off, I walked a mile to the store disregarding the fact that I could have opted for pickup. I walked in, provided my driver's license, credit card and printout of my reservation only to be told that they only took major credit cards. I don't own any major credit cards but I have never ever had a problem using my Visa debit card in the past. When I inquired what else they accepted, I was told a utility bill or two pay stubs, two items I would not be carrying around unless I was told about this prior. When I explained that I rent an apartment and NEVER had to present these items, all I received was a weak "sorry" from the person assisting me. Do not bother coming here unless you have a credit card that is not a debit card. Lesson learned but unfortunately this is the last time I personally will deal with Enterprise. read more

Customer service is poor - you'd better check before renting with regards to being able to extend contact via phone

Great experience! The customer service is phenomenal here! It was even an enjoyable experience!

This Enterprise branch has lost my business forever. I reserved a full-size car for the weekend and when I went to pick it up the only full-size car they had was a beat up Toyota Corolla. So then the "up-sell" happens and I end up paying more for an SUV rental. During inspection of the SUV I told the blonde woman from enterprise that I see I large scuff mark on the passenger side of the car and to note it down. -She did not. Monday comes around and I get a call about damage to the car and the large scuff mark that I had originally pointed out to the enterprise rep. Not fun! Now I have to deal with insurance claims, costs out of pocket and high blood pressure from the stress that this has caused me. Enterprise, you need to make this right! read more

THE WORST CUSTOMER SERVICE EVER... I was told over the phone that a car equivalent to my sub was available for me. When I got there they gave me the run around about how they didn't have one 30 minutes later!! Then told me they have a full size car and bring me out to a Hyundai Sonata! I was so in a hurry that I took it because I had no choice. So I had the rental car for two months and I DIDNT RECEIVE ONE PHONE call on how I was doing or can we upgrade you to a full size vehicle. It's now been a week since I returned the rental car and I'm still waiting on my deposit to be returned... I called and they said they are waiting on paper work from the insurance company.... R U SERIOUS!!! And then they rushed me off the phone... DONT GO TO THIS ENTERPRISE read more

The slogan should be "Enterprise - We'll pick you up! Unless your out of our service area". We live 10 minutes away and were told we couldn't be picked up when my husband inquired (the insurance company were the ones who told us Enterprise did this). Also, they didn't have a car for us on Sunday when we were told we would have a car by Geico. So we didn't get a car until Tuesday. They didn't offer to call any other Enterprise locations to see if they could help. We were just told no no no consistently. Thanks for making an already stressful situation worse. We rent cars on vacation all the time but will STEAR CLEAR of Enterprise at all costs. read more

This branch was the worse Ive ever been too...that are scam artist..They lie Abt what you owe I will never got to enterprise again..I am now a proud Hertz customer all the way...I wish I had use the Pottstown branch because I use to love enterprise but Springfield branch truly changed my mind!!!!! read more

They are very professional at this Enterprise office and are eager to please. Maybe it is new management. I also like the location. Make reservations online so that there are no errors. Idid once get a car that stunk like cigarettes, and a car that was only half full of a tank of gas, but just make one complaint and will they bend over backwards and forwards to correct things. read more

Made my reservation online, arrived for pu and I was in & out in 5 minutes. The manager made special arrangements for my drop-off as well. I use the Springfield office a half a dozen times a year and have been satisfied every time. read more

The staff at the Springfield Enterprise is amazing! Nick and Alona are great employees, extremely friendly, easy to talk to and understanding. From the time I picked up the rental to the time a turned it in everyone has been great. It was an unfortunate, crappy situation that I needed to get a rental, the engine needed to be replaced on our 2013 sonata. Thankfully everything was covered by Hyundai cause I was in the rental for 43 days! Crazy! read more

My wife had to rent due to an accident. We expected it to be a huge inconvenience, having to go through the whole process of dropping the car at the shop, getting a rental, the whole deal. I have to say, boy was I shocked at how easy Enterprise made the process. I was picked up at the dealership where I was getting the repair done. The driver was there on time and was real friendly. When I walked in, the office was PACKED. I will say, try not to schedule your repairs for a Monday morning, because it seems like everyone else does also, but I was warned ahead of time by the representative that their might be a wait so I was prepared. However, you could tell everything was very organized, people were coming in and out and cars seemed to be flying off the shelf, I was afraid there wouldn't be much left, but when it was my turn I still had plenty of options. I got a new SUV and only had to pay something like $4 day since my insurance paid the rest. The car was as clean as I could expect a rental to be and the manager even did my transaction himself, which kind of impressed me. The whole team, despite looking very young, was extremely professional and genuinely happy. They even checked in on me during the rental to make sure there were no problems. I would definitely recommend the Springfield Enterprise if you need to lease a car. Thanks for making a bad situation more than bearable! read more

This was so easy! They came to my house to pick me up. Then after I was done with the rental, they dropped me off. All of the staff were so nice and were easy to talk to. Alexis called a week into my rental just to check in to make sure I was happy. After I was done with the rental they offered me water and the driver who dropped me off was so nice and personable. I had one minor issue in that the blue tooth didn't work in the GMC. read more

Wow, just another blow from this rental agency. I sort of didn't expect this. I was joking about getting the whole car fixed up on my dime, but I guess I wasn't wrong at all. I just got a bill for a claim detailing the repair of the whole car that I am liable for including clean up. That is crazy!!!!!! They charged me for all damages in the car including all damages that they marked as being there prior to me picking up the car. That is amazing!!!!! When I mean the car was dirty when given to me, I wasn't kidding and they even had someone post a review siding with them for the car being dirty, that he can understand how busy they are and so on. Now, I am also being charged a clean up fee as well as the repair. Like I said on my previous review. I heard 2 other ladies talking about them charging them for clean up as well. I took with a grain of salt. Wow, I guess they weren't wrong as well. I was contacted on my review by someone in that agency and I replied to it and never heard anything back. Instead I get a bill in excess of a thousand dollars. Shady, shady!!!!!! They even send pictures of the damages and repairs. The car is brand new now. All fixed up on my behalf. I will never, never, never do business with them and I caution anybody renting from them to document exactly the conditions of the car with pictures prior to leaving besides of their famous walk around the car before they rent. If that is not being sleazy, I don't know what they should call it. I have pictures of the damages that were there prior to me renting and I am being liable for it. I also have video recording of the car being stored in garage every night since I rented the car from my surveillance cameras and somehow I dirtied the car and damaged the car. I don't think this car ever saw garage from the time it was put in circulation. Now, a unsuspected customer like me that even shelter the car every night am blamed for damages and dirtying the car. Anybody who knows me, knows how I keep my cars, in pristine condition, and that includes rentals as well because I don't want to be blamed for damages, I guess not in this case. DON'T RENT FROM THEM, THAT WILL BE MY REFERRAL TO ANYBODY WHO ASKS ABOUT THEM. read more

I had made a reservation online, 3 vehicles to choose from when I arrived for pick up. less than 15 mins. for process. Car was clean, features explained to me. read more

I rented a car due to an auto collision repair - As usual I received Exceptional Professional Service!!! I was original sent to Hertz for my rental needs.. and I insisted that Enterprise is the ONLY agent I'd accept!! They didn't let me down. Each time I called for assistance, I was greated to patience, care and concern from the entire team! Whatever your rental needs are, car repair, vacation or just for a nice vehicle for special occasion - ALWAYS trust Enterprise to take care of your rental needs! read more

Have used Enterprise several times with good service in the past . My last experience at the Springfield , PA location didn't go well at all . They didn't have any sedans available so I settled for an SUV which was difficult for me to get into. To further my displeasure the employee gave me the hard sell on Enterprise's insurance telling me that my business card insurance was useless .She kept on pushing the Enterprise coverage . I felt extremely pressured . I later checked with AMEX and they verified the complete coverage of their premium car insurance which I pay an additional fee for . read more

The staff at Enterprise in Springfield were so easy to work with! I needed a car at the last minute because my son was coming in from Germany and I had to meet him at the airport but couldn't because my car wasn't drivable. They made the whole process easy and quick and gave me a car with plenty of room for his luggage etc. The paperwork was simple and clear. Each person was friendly and efficient and I will definitely use them again! read more

My car was hit in front of my house 2 days before Christmas by an Allstate insured customer. My car had all wheel drive and being a registered nurse we have to be able to get to work in the snow - or we risk loosing our job. I thought getting a rental would be one of the easier things that we would have to deal with -it was a nightmare.The Allstate representatives, were useless and rude. Their supervisor hung up on the enterprise representative 3 times! The next day I called again and John from Enterprise in Springfield helped me negotiate a price with Allstate so that I would be able to get to work. The staff was extremely friendly and very patient, even with the long line of customers waiting behind me to be served. I am deeply grateful and appreciative for all they have done to keep my family safe !!!!! read more

I called and had received a rate on the phone. They then called me to say that they did not have a car in that class but they could get me another one but it would be more money. I was emphatic that I would not pay more than what I was quoted and they did accommodate me. I did not feel pressured to take the insurance or other extras as stated in the other reviews. Other than the phone call about not having the car quoted, they did make sure that I took full advantage of not being overcharged with time, etc. - like you had a friend in the business looking out for you. They picked-me up to get the car (about 10 minutes away) and drove me back after I dropped off the car with no problem. I would definitely use this Enterprise again. I was asked repeatedly if I was happy with the service, etc. So I guess they are looking for better reviews and working to make things better. read more

The staff at this location was friendly, helpful and professional. My own car was having "issues" during the July 4th holiday weekend. My dealership was closed and I couldn't drive my car. My local Enterprise office was closed due to the holiday weekend and I didn't have anyone who could take me to the Enterprise office in Springfield to get a rental car. The manager agreed to have someone pick me up - even though it was quite a distance. I had peace of mind the rest of the weekend knowing I had a reliable car. I've always had a good experience with Enterprise. read more

Thank you Enterprise in Springfield! You have been providing me with excellent service for so many years now. Whether i'm renting for a trip or going through insurance because my car was in an accident you always provide the type of car i reserved and a super friendly staff. I am looking forward to my next rental and am excited to see which SUV i get to drive for my vacation. See you next week! read more

They upgraded me to a nicer car because the economy I ordered wasn't available. Average customer service, short wait time. Car could have been cleaner. read more

Energetic staff. Fast and attentive service. I had a good experience with this location and I choose them to rent a car again. You can't beat their $9.99 a day weekend deal. read more

I wanted to add an update to this review. After I complained on Twitter about the terrible customer service I received at the Springfield Enterprise, I was immediately contacted by Enterprise's main customer service department asking for details and assuring me that they wanted to set things right. Within a day, the head office had contacted the Springfield location and I got a call from Eric, the branch manager at the Springfield location. I missed the call but when I called back a week later, Eric assured me that the money I was mistakenly charged would be credited to my account (which had not been done by the offensive employee for more than a week after my call, mind you - so the offensive staff member not only spoke rudely, he did not complete the one task that call was supposed to accomplish). Anyway, Eric also gave me a free weekend rental to make up for the bad service the first time. This time things went well - I got the free weekend rental for Labor Day weekend, and was even given an extra day since my trip was for 4 days. Staff offered good service this time around (obviously they were informed about my previous experience and 2 out of the 3 staff members I dealt with apologized for my previous experience). I did not have to pay for anything except gas since I had my own insurance, and everything went smoothly. So worth giving them a second chance, I guess. Enterprise came through for me in the end. I've always been impressed with Enterprise as a company and I'm glad they made amends. read more

I was recently overcharged by $60 without authorization. When I called to inquire, I was greeted by an attendant who was not interested in listening to me or, but claimed that they were justified because I signed a contract and they could charge me when they wished. Period. When I asked to speak to the owner, I was told that "it's a family business and they live in St. Louis, so go ahead". I'm not unreasonable, but this feels very wrong. In fact, I was directed to this rental agency, by the Ford dealership down the road, with whom they have an agreement. The dealership (Springfield Ford), is the principle who owes and has agreed to pay the money in question. Apparently, this "arrangement" involves overcharging customers, for rental fees when the Ford dealership does a repair. The dates do not match up, and the consumer is the one that Enterprise goes to for the overage instead of the Ford dealership. In my case, I had a call with the dealership and Enterprise who agreed (a few weeks ago) to resolve this overcharge of $60 between them. Today, I noticed my CC bill was charged. No call, no notice, and no permission given for Enterprise to do this. So be aware when you have to depend on this Enterprise location. Consider yourselves warned. Will I ever use this company again? No. Will I file a complaint? Yes. read more

When dealing with customers you should give them all the information. The young woman told me I had to wait another 2-4 hours for a car, but I explained I was told to be there at 9am and for you still to not having any cars available is disturbing. A gentleman from the back came out and stated they have a Van that is being cleaned and I can take that. Funny part is I told the young woman that I needed something comparable to what I had (Van) and she stated they did not have it. Anyway I signed up for the van and luckily I read the paperwork because she failed to again tell me that she had secretly reserved a $200 hold on my card and had the nerve to tell me that its usually $400, Like I never rented a car thru my insurance (they paid $40 per day) the usual hold fee is $50-$100 bucks max. But I will not be using enterprise any more to say the least. read more

I booked a standard SUV using an online (not Enterprise) booking organization. Decided to stop into the car rental office (not Enterprise) just to make sure that the car would accommodate the piece of furniture I was driving to Chicago; indeed I was told that I needed an oversize or 'elite' SUV and they couldn't provide one. So went back online, found the best deal to be Enterprise (this was just three days before my trip) and picked up a very large but fully equipped SUV with less than 10,000 miles. Ended up taking their comprehensive insurance plan and am still waiting to hear from the online organization about a refund for theirs which I cancelled. Enterprise service could not have been better - a full demonstration of the car and its capabilities, a follow up call while I was on the road the following day, everything honest and trustworthy. I have rented from Enterprise in years past and will definitely rent from them again. And while I love purchasing online, next time I will go directly to the rental office to discuss the possibilities rather than running the risk of renting a vehicle that would not have worked for my purposes. read more

Never again. I reserved a minivan to pick up today. My husband went to get it and they had no minivans. He ended up with a SUV that is a complete waste of money. News flash Enterprise - sometimes when people reserve something specific they need that something specific. I am headed to get my child from her dorm room 8 hours away and her dorm contents plus bike will not fit. When I called to complain they said i wish we had known. Well you did know, as that is what the reservation was for. They said we could have gotten it from another site. I said why did you not do that to meet my reservation. So I must confess this is the third time this has happened to me at this Enterprise. I also will tell you it is my last time I will rent from them. 3 strikes you are out. Horrible customer experience. Why bother to make a reservation as they clearly do not understand what that means. If you need a specific vehicle go somewhere else. read more

Daughter rented a car while her car was in the shop 3/31/2017. When she returned it they pointed out minor damage to the grill. a 1" piece of plastic was missing. Possibly missed on a receipt inspection. They consequently charges her credit card $300. They later came back with a repair estimate close to $900. The damage was so minor, no way it could possibly cost that much. Although I can't prove it, I suspect some collusion with local car repair/body shop. Told them we're not paying a penny until my insurance co. USAA sends an adjuster out to investigate. Gouging unsuspecting customers for exuberant repair costs simply because they have good insurance and someone "else" is paying for it ruins the reputation of what I thought was a honest company. Enterprise corporate should take a hard look at suspected insurance fraud being conducted at this site. An investigation into the business practices at this site should be conducted. I have been an Enterprise customer for over 20 years, never have I encountered this. If you rent from this facility make sure you do a thorough walk around and document every small scratch/discrepancy. If you have good insurance they will try to nail you for everything possible. Be very wary of this possible scam!!!! read more