i got rentals from this location twice. prices are a steal, cars are nice! the last car i had i liked almost as much as my own, and i am fairly picky. the car i got the first time, wasnt quite as nice but i mean they are rentals, you have to take what you get. the service is prompt, and the guys that work there are so easy to work with. they also call you to see how you like your car. if you dont like it i can bet they would swap you out for a better one. read more

August 1, 2015 Unbelievable! Instead of being driven directly to the auto body shop where my repaired car was waiting for me, as the Hertz office manager had promised, I was forced to spend 1 hour and 10 minutes yesterday morning in a Hertz van while the driver of said van led a second Hertz employee to a drop-off site where she could leave the rental car she was driving. One hour and ten minutes!! When we turned right from the Hertz parking lot instead of left, which would have been in the direction of the auto body shop, I asked the van driver why he did that. He answered that the car behind him needed to be dropped off. Thinking that surely the drop-off would be just a few blocks away and not wanting to complain, I didn't say anything. But after 5 minutes or so, I asked where we were going. Driver said not to worry, he'd have me at the auto body shop in 20 minutes. Another 10 minutes elapsed and we still hadn't arrived at the car driver's destination. Again I queried the driver, who assured me we were very close. Obviously, these were lies. The van driver actually drove 35 minutes from the Clifton Heights office location to SOUTHWEST PHILADELPHIA! As you can imagine, I was not happy and made my dismay known (in a very polite, nice way) and the driver apologized, agreeing that the manager should have told him to drop me first at the body shop, which was in Morton, PA, and then drive to the drop-off site. When I got to the body shop and told the owner what had happened, he said that Hertz does that all the time and that because of the way Hertz treats customers, he never recommends Hertz to his customers. When I got home, I called the office to tell the manager, Iesha Alexander, how unhappy I was with the morning's proceedings. Her assistant answered the phone and said Iesha wasn't in the office. I asked when she would return and the assistant said she didn't know. When I replied that of course she knew when Iesha would return, the assistant said Iesha might not return for the duration of the workday, again insisting that she really didn't know Iesha's schedule for that day. What a way to run a business! Not! Hertz's website advertises that if one has a car in the shop, Hertz "can help by making finding a replacement car as easy and as hassle-free as possible." I guess no one told the Clifton Heights, PA personnel that. In addition to holding me captive for 1 hour and 10 minutes, my difficulties with Hertz started even before that. Trying to call the Clifton Heights office is a nightmare. My calls, made to the local office number, 610.623.7590, took forever to connect. I either got a busy signal, in which case the call ultimately was directed to a call center overseas or no answer (from 7:50 a.m. to 8:30 a.m., hours during which the office is ostensibly open). And one of the overseas representative I talked with insisted she was located in the local office, obviously a lie. So, no, contrary to Hertz's website's promoting, Hertz does NOT "make finding a replacement car as easy and hassle-free as possible." "Need a ride from the office, home or repair shop? No problem, we'll come and get you," proclaims Hertz's website. What the website doesn't say is that even though the office promised to send a replacement car to the auto body shop on July 20, it sent instead a van and driver who then drove me to the Hertz office, which is in the complete opposite direction from my house! I had to wait there for the car to be processed, which made me late for an appointment I had elsewhere that morning. read more

First off I would like to say this was the first time my girlfriend and I have ever rented a car at Hertz and I must say this was the worst experience I ever dealt with! This lady who goes by the name of Iesha, I have absolutely no idea how she became a manager but she is terrible in what she do! She don't know a damn thing about cars and she was extremely rude! A manager is supposed to lead an example for how to give good customer service but no she gave me and my girlfriend a complete attitude on every question I asked her. Speaking of which she charged us $550 and I was just curious to why I'm sending $550 for we were under the impression that we were spending around $350. She again was very impatient and rude and then tried to give us this little toy car Chevy Spark which was the size of a Smartcar which we didn't reserve for. We originally wanted standard size like a Honda Accord, Toyota Corolla, Ford Focus, Hyndai Sonata or whatever that can fit 2 Suitcases, Beach gear and a cooler. Here's the best part we decided to rent a 2014 Honda Accord instead however the car turned out to be 1000+ miles past due for an oil change and it wasn't even detailed all the way! She offered us a free upgrade and $30 reimbursement if we took car if the oil change which I thought would save us money for sure! So I asked her what if the 14 Honda Accord takes only Synthetic which is actually $60-$100 because I do oil changes on newer Hondas such as that 2014 Accord. She said and I quote "don't worry about that just get conventional because we only cover $30 regardless". So I took her word and went to Midas and they told me the manufacturer only recommends 0W-20 WHICH ONLY COMES IN SYNTHETIC OIL . So I called her immediately and told her and she was very rude and told us and I quote "No that's just a recommendation that doesn't mean it takes synthetic. Just bring it back and we'll use a different car (Toyota Corolla which my Girlfriend wasn't comfortable in riding in). So I said fine we still put conventional oil in but we're not respondsible. She's is rude and knows absolutely nothing about her own cars! After we returned from Toronto we got caught in a major storm between Syracuse and Poconos and the windshield wipers were really terrible where we could barely see ahead of us! When we returned the car we checked our bill and turns out she never reimbursed us for the oil change and overcharged us for upgrading the car where she actually promised to reimburse and negate those extra charges! You best believe I will never rent another car from Hertz again! I'd rather drive all the way to Los Angeles, CA and back in my own V8 truck and risk spending most my Vacation money on gas than to ever rent from these people again! read more

I was able to resolve my issue with the rental with the manager, the next business day.

The first lady I interacted with was very nice - Jenera Gentry. The second, Iesha Alexander, was rude, ignorant, and very condescending. She called and told me that the insurance company would only pay for the rental car up to the date my car was repaired. I explained to her that I had returned the car two days ago and didn't have the rental since I already picked up my car from the body shop. When I asked her to spell her name for me she got an attitude and said "it's spelled, just like it sounds. I.E.S.H.A." I said "well many people with your name spell it differently". I immediately called my insurance company and they took over. No way am I going to be accused of not returning a car!! And I will never rent from Hertz again. We rented a Toyota Rav4 in May 2015 to drive to my son's college graduation. The day before we came home, a courteous driver pulled up next to us and told us that all of our brakes lights were out. When I returned the car I informed the agent (I don't remember her name) and her response was "Well, what would you like me to do about it now?" Worst experiences ever. Not worth the time or money!! read more