I was billed for minor damage underneath the car. Quite honestly, I walked around the car, but I didn't check the underside. Buyer beware. Do not trust them. read more

i rented a car over a month ago and they wont stop charging my card. they have charged my card over $100 without any receipts or explanation

I recently rented a car from Enterprise on Leverington. The service was great and it only took me a few minutes to fill out the papers and check out the car. The car was ready. I had it for two days I draw beautifully and when I returned it, the process was equally as efficient. The location is convenient and the people are always helpful. read more

This branch is top notch! I rent cars a lot for work and have had some not so satisfying experiences with other Enterprise dealers, but Shea and her staff always take really good care of me! They are quick, professional and accommodating! read more

Enterprise Rent-A-Car - The lovely staff is out cleaning a car for me at 5:40pm bc the booking agent who I made the reservation with never sent it through! - Car Rental Near Me - Philadelphia, Pennsylvania

Literally the MODEL of customer service, and efficiency. You'd never expect this in Philadelphia, but amidst my travels, the team and the operation of the Manayunk Enterprise is by far one of the best places I get to work with and visit every week (or month). When you live on the road, and in their cars 24/7, I couldn't ask for better. The best mix of cars, always fast, always flexible, accommodating for my any and every request and change in travel, and able to change vehicles for me any and every time. Even in the future, if I don't need them as much, I'll still stop by and rent from here, and visit. Great spot. read more

Shae Grim, is very accomodatinga and helpful. She gave me a great deal. I am extremely satisfied with the service she provided. Excellent customer service! read more

They made nothing about getting a car through insurance easy. Charged me $170 with no receipt. Very bad branch

After my two-month old car got hit by a tractor trailer a few days before Christmas, I was allowed a rental car by the truck's insurance company. This place could not have made it any easier for me. The people who work there are unbelievably nice and ply you with cookies and water and coffee and understand that they're often dealing with people who are in stressful situations. It was very busy there over the holidays, but I worked with the same guy both times, and he was about the most cheerful and pleasant person I've probably ever met. As we all know, space is at a premium in Manayunk, so they don't have an expansive selection of cars, but that worked in my favor as I was upgraded to a very nice Mazda on my first trip there (Ford Focus on my second - yes, the repairs spanned a period before and after an entire vacation where I didn't need a car, so I had to go to Enterprise twice). The trucking company's insurance company was very difficult to work with, and whoever I spoke with on the phone at Enterprise was effective at explaining everything going on and at getting me my deposit back. I've been to the Enterprise in Paoli as well, pretty standard robotic customer service, but the Manayunk location left me feeling less stressed and marveling at their employees' infectious holiday cheer. read more

I wish I had read the reviews on this particular location & had taken photos before signing their condition release.  The rep performed a 2 minute walk around the car w/the driver's side door open prior to turning the keys over to me but then upon my return another rep spent a significant amount of time to pick out a slight inward curve on the door jam. I explained that what he was pointing out is hardly visible to the naked eye but he was relentless that it was not there prior to me taking the car off the lot. Why does Enterprise does not take before pictures showing the imperfections to their vehicles prior to renting? Seems to me the reason for that is so the employees can can ding unsuspecting customers for shady damage claims. And on top of that they had no economy cars to rent so I was charged the upgrade fee! I will never use this Enterprise again! read more

Excellent experience and 5 star customer service. I have always passed by this Enterprise, but recently rented from here and from start to finish it was painless and easy. They are sanitizing the vehicles with special consideration to COVID. 10/10 would recommend renting from here. I will definitely use them again read more

WARNING!! Take photos before you sign their condition release. Sean performed a 2 minute walk around the truck prior to turning the keys over to me but then upon my return he spent a full 10 minutes trying to pick out defects. He noticed what he called a scratch ON THE TOP OF THE TRUCK that he dinged me for. I explained that what he is pointing out is hardly visible to the naked eye but he was relentless and became increasingly irritated that I dare question his assessment. He had no reasonable response when I questioned why Enterprise does not take before pictures showing no imperfections to their vehicles prior to renting.... Seems to me the reason for that is so employees like Sean can see their cut for dinging unsuspecting customers for shady damage claims. read more

Incredibly affordable and professional! They picked me up in a timely manner and completed the whole transaction within minutes. My experience was quick and painless! read more

Enterprise is a great rental car company and I have been pleased to use them for over 20 years but this location on Leverington Ave. in Philadelphia should be avoided at all costs. I had to extend a rental from a Friday drop off to Sunday and was told on the phone that since the location was closed on Sunday that I would have to return it on Monday and that it would be 2 days extra. When I turned in the car they charged me for 3 days and then the agent I talked to on the phone blatantly lied and said she told me 3 days. Absolutely no integrity. read more

Have you ever spent 4 hours waiting for a ride? I have! This enterprise was the most unprofessional, rude, and completely ignorant group of people. After calling first thing in the morning for a rental, I received a call 2 hours later stating that they would pick me up in a half hour. The location is approx 3 miles away. I waited 4 more hours and called back and they stated that they were on their way. There was no apology or remorse on their end for having me wait so long and making me miss my physical therapy session. Please do yourself a favor and use someone else. I can't imagine going here ever again!!!! read more

I can't believe it has taken me so long to write these guys a review! I've been renting cars from this branch for over three years (since it was over on Umbria), both for business and pleasure. Without exception, every single person that has ever worked here is warm and professional and detail-oriented. When I keep a car longer than I'd planned (I don't own a car and it's so fun to drive around I often can't get it back in time....) they will run the rental through on a daily versus a weekly rate to see which one comes out cheaper for me and they'll apply any specials they have running without my having to ask. And they really do pick me up and drop me off! I've worked a lot of customer service jobs and I know good and bad customer service when I see it and this is good good good customer service. read more

Awful scam artists. These guys tried to nail me with an "accident" because of a scuff on the bumper that I was too stupid to bring up during the pre-car inspection. When I picked my car up they were running a half hour behind. I let it slide because I was in a hurry and, in the sun, it seemed like nothing. Big mistake. They then filed an "accident claim" on me when I came back the next day. I learned my lesson real quick about trying to be accommodating to other people. read more

Jeff and Liz are nice and helpful. Unfortunately, they are overwhelmed by work. It took 45 to get my car and another 45 to get my receipt when I brought it back. They are trying to do too many things and they can't. The check in and out process need to be optimized. In addition, they have very limited number of cars.. I expected better. read more

Never had an issue with this location..I think they are top-notch, BUT the last time I rented, I signed a line that they have added about no dogs in the cars. What? I was put off and don't want to use this company now. How about anyone with a cane..that might scratch your car up. I assume any actual damage done by a dog or a human would be an insurance issue. The outright denial of having a dog in their cars bothers me enough to write this, and again, not want to give them my money. Change that policy, Enterprise, please. read more

Used these guys (girls) yet again for an emergency "my mechanic stood me up and still has my car" rental. End of the day, they're all busy, and I walked there (they're right off the main drag in Manayunk, 5 minutes on foot), and 10 minutes later, I'm driving out to play my show, and kept the car all weekend. They changed price from daily to weekend, which saved me big time. Great shop, great people, first rate product (considering buying a Kia Sante Fe after driving it for 3 days). read more

All the young people who work at the Manayunk Facility are great. Jarde' and the rest of the staff go above and beyond with pick up, drop off, rental rates and policies. We wouldn't go anywhere else. Thanks read more

enjoy renting a car from this enterprise location. The employees go beyond what is needed to insure you are pleased with your vehicle. like the we will pick you up service!! read more

Great experience at this location. Picking up the car was quick and efficient, even got an upgrade!! The return was just as smooth. We needed a ride after we dropped off the car and this was no issue, even with the snow falling. The location is great, the service was top notch. We use them again!! read more

Pick up was right on time and very pleasant driver. Staff in office (especially Sterling Zieglar!) was quick and efficient. Would absolutely rent from Enterprise again! read more

The staff is great at this location. I have never had an issue at this location. The staff always have a great attitude, accommodating and all around a joy to work with. I wish customer service could be like this everywhere. read more

Go to hertz. I called enterprise twice to make sure that I had everything and when I got there my utility bill said $4.79 late payment penalty, so I was denied a rental. To make it clear that is NOT a past due balance, it's a charge because my mail got there late. I had always went and rented from them before my name is in there system. I will never go there and I plan on telling everyone I know in the Roxborough area to go to Hertz. read more