The great thing about Budget is that you can be in and out of this place in about thirty seconds…read moreflat, and they are very friendly and helpful. If you want to zip in and out, this is definitely the right place to rent a car. The only thing that makes me a little wary is that unlike Enterprise, they don't walk around the car with you to verify the car's cosmetic condition. Their fleet is fine, but some of the cars do have cosmetic flaws on the inside (stains, etc), so that was an area of concern. I've always notified them if I notice anything, and I've never had an issue, so it hasn't been a problem, it's just something to be aware of when you rent. As you can probably gather from that observation, I think their fleet of cars is ok. Not bad, just nothing to write home about... lots of Hyundai Accents and Chevy Impalas. My last rental had no cruise control... a definite bummer on a long trip.

Scam alert. If you don't produce the gas receipt when you drop off the car, they will charge you…read moreto refuel the vehicle even though you just filled it up.

Called non stop for two hours on Oct 30, 2025 and no one answered the phone. It is very…read morefrustrating when you need a vehicle and there is no one who is supposed to be on duty answering the phone !!!

Prior to making a reservation, I asked if there would be a problem with getting the car knowing…read morethat my flight landed at 8:30 pm and the office closed at 8 pm. I was told that they would stay open to give me the car, this was a lie. So they left me stranded at the airport to make my own way to my hotel. After going round and round with Enterprise customer service, they accomplished nothing at all. Disappointed is an understatement.

Customer service, accountability, and above all HONESTY. I rented a car that broke down! Total…read morenightmare to get a replacement vehicle. I was told they were too busy to call me on a Monday and told me that I could visit the office...in what when their vehicle broke down. They told me they closed at a later time so that they would be gone when I arrived! I would rate them a ZERO if I had the option!

This is the worst rental car company, i had ever seen. They…read moreare simply cancelling the reservations and they dont want to booking. I feel they are cancelling my reservation because i am not us citizen. I feel that way. They are accepting the reservations but they are cancelling worst customer care service. Dont book from them