To the best of my memory, this is ny first ever review of a business. I am not one to normally…read morereview businesses but, I had a very poor experience with this location. To sum up my experience; this Avis location attempted to steal $278.86 from me. On Wednesday May 15, I called Avis and through their national customer service office, I rented a subcompact car as my personality vehicle needed some maintenance work. I arrived at this location and was told the vehicle I rented through the agent was not available and I would need to pay more for an SUV. Reluctantly, I agreed as I needed a car. On Friday morning May 16, I returned the car at the agreed upon time with a full tank of gas. I handed my keys to the same man at Avis that I had rented from two days earlie. He said I was all set and wished me a great day. Fortunately, I had the foresight to then take pictures of the rented SUV in their parking lot. Today, Monday May 19 I received an emailed receipt from Avis showing I returned the vehicle today and was being charged an additional $278.86. This was a lie as I returned the vehicle 72hrs earlier, on Friday May 16. After a 30 minute phone call and emailing the time stamped photograph to a National Avis representative, they agreed to refund that additional charge. This was at best, incompetents from the employee at this Avis location, or at worst, criminal activity attempting to charge a customer for a vehicle that was returned. I would recommend renting elsewhere.

I have rented many vehicles over the past year and have never encountered and issue like this…read more Unfortunately, this is the first time that I have rented with Avis. I had hoped that I could transfer over from Enterprise as the pricing and location was better. Last Friday, July 3rd I rented the Kia Sorrento. This was part of the Reservation I had made through travelocity. When I picked up the car, there were things hanging off the front (oil filter door) and there was some weird white substance in the carpet. (see pictures). There was also a smell like a bad B.O. Order coming from the HVAC system. This was noted on the pink document. Because of lack of vehicle availability, the writer (not sure?) told me that it was a take it or leave it situation and that I could take the Sorrento and it would be noted. Something about they had 40 reservations that day and only 20 vehicles available to rent out. So I took the vehicle, picked up a ton of sanitizer to clean the interior and air freshener and just dealt with the continual scrapping of the oil filter door all weekend. I may have left the air freshener in the car for the next poor soul. Fast forward to this morning. I brought the vehicle in and was told that there are massive amounts of pet hair everywhere and that I will be charged 250 bucks. I can see a couple strands here and there, (see pictures) which was picked up from our clothing but given the disaster the car was in when we picked it up, it would be incredibly unethical to charge me to clean a car that wasn't clean when I picked it up. Look, I know things are crazy and the employee was doing what he is told. Which is why I had requested and am currently working this out through corporate. Moral of the story. Only rent here if you want to pay to clean it for the previous renter and vehicles that come predamaged Update! After about a week of back and forth with customer service, they have agreed to refund me the fee. Thank you corporate customer service!

Great cars. They haven't jacked up the prices just because the other dealers have. Save money,save…read moretime, be happy with your purchase.

For many years I've steered clear on 'B' lots. But I took a chance and drove out to Pontiac from…read moreDetroit after viewing on line a 06 civic. I was familiar with the brand and was looking for an older model civic. Day 1 to just look at it I kept my expectations low. I wasn't disappointed when I walked around it. Victor was straight forward about the car... shared car fax and was willing to let me test drive it even though it was late in the day. The car was excellent for the years and miles. I called back to ask for the out the door price and was pleasantly surprised that he didn't jack up the cost to bleed me. So my experience in buying the car was painless (good deal/ good dealer)... but here is the 'extra' part not expected. In passing conversation I shared that I'm purchasing his civic to replace my old Civic because of engine problems ...he offered to buy my bad civic, and reduce my out of pocket. It saved me a trip to the junkyard. He was very nice, knowledgeable and professional. Go here... he has great (really nice/Sharp) used cars. For the price point... you will not lose. Thank you Victor. I wasn't expecting that

Friendly, helpful, super quick. Would rent from here again! Arrived at 555p when they close at 6,…read morewas not made to feel like I was an inconvenience, they are helpful and very nice.

Apparently there's a reason I had never used Hertz before. We get a decent discount from being a…read moreStarbucks family, so I figured why not, it's a normal rental car thing. Call 2 days ahead, confirm the rental, and ask how early can we pick our car up. They inform us since we paid online ahead, we can't pick the car up earlier than the exact time we chose(12 noon). Ok, I guess that's a protocol thing, sure, pick it up at 12. Come to 12 noon today, go over the Waterford/Pontiac location to pick up our car for a 2 week rental. Oh...you need a credit card on file. No, that's a debit card, we can't use that. Interesting since they didn't have any issue billing the over $400 on that Debit Card. I don't use credit cards....so I don't have one. So, easily enough we contact ENTERPRISE, and they have a car for us within 5 minutes. Yay Enterprise! They can't get it to us until 4pm, but they will be happy to pick us up to get the car. Yay again Enterprise! So, then of course I ask about refunding my car rental fee from Hertz. Oh, we can't do that in the office, you need to call this 1-800 number. Sure....sit on hold for 15 minutes, and finally get someone. Oh, since you paid online the refunds take 7-10 days to process. No, there's nothing we can do about it. Again, quickly and easily took over $400 for the rental, but it'll take a long time to refund it. Long story long.....NEVER.....EVER use Hertz, even if you're trying to save a few bucks. I'll be sure to let anyone looking for a rental car to contact Enterprise. Would give this review less than 1 star if I coukd.

Great people! Great…read morecars! Great Service! We love this location! Our go to rental spot, check it out!!

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Staff was great, rental experience was absolutely smooth. Staff worked with us regarding 2 extra…read moredays on our rental. Definitely recommend.

Tried booking @ Troy but their site said they had nothing available, so I switch it to this…read morelocation. The WORST customer service, the worst attitude, and had the audacity to tell me they didn't have a single car available on the lot when someone just got done washing one of the returned vehicles. Not to mention the 6 that were parked next to the building. I recommend new staff because these kids will put you out of business.

They got good customer but that's how they get you and watch how they word their sentences, because…read morethey made me drive an hour and 20 minutes just for them to back out on their word. Make sure you confirm it with them on the phone multiple times before going.

From the owner: New Car leasing companyread more

I will only rent from this location. Justin and his team go above what is required and always…read moregreet us with kindness. He has never let us down. I hope good things happen for him and his team!

Terrible customer service. The agent was extremely rude when i went to the counter. I cancelled my…read morereservation