Staff was great, rental experience was absolutely smooth. Staff worked with us regarding 2 extra…read moredays on our rental. Definitely recommend.

Tried booking @ Troy but their site said they had nothing available, so I switch it to this…read morelocation. The WORST customer service, the worst attitude, and had the audacity to tell me they didn't have a single car available on the lot when someone just got done washing one of the returned vehicles. Not to mention the 6 that were parked next to the building. I recommend new staff because these kids will put you out of business.

Tony L. took care of our return quickly and efficiently. He was also smiling, very happy and a…read morepleasure to do business with him.

Tuesday was chaotic. They did not have the car reserved 4 days prior. But Enterprise has a NEW…read moremanager & they are STILL improving. Things went much smoother 4 days later. What really stands out is that they genuinely CARE and will bend over backwards to make you happy. All you have to do is voice your concerns and they will take care of you. Tip: Call (248) 435-6333 and press * to get directly connected to the assistant manager Michel Alfarah.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

This was an awful experience. They sold me the $30 coverage for what I was told was the whole car…read moredamage that occurs. I got charged nearly an extra $200 for tire damage. The same damage I was understanding was covered in the $30 package. Damage they did not have proof of. They said they will refund me, I'll see if that's true. To even get a refund I had to call multiple branches and talk to a manager who's bedside manner is to steam roll you. Terrible experience wish I could go back in time and never go here.

I rented a car (or tried to rent a car) 8 or 9 days ahead of my trip. I wanted something in the…read moreEquinox category, thinking I would get something along those lines. When I got there to pick up the car, they took me out to a Jeep. I did not want a Jeep because it had big tires on it, and I am a short person making it hard to get in and out, and the mpg was poor. I had a long drive, costing me more in gas. However, the rep said there was no other car available to rent to me, even though there were lots of cars on the lot. She was very rude to me, even though I never raised my voice or used profanity. I was, however, obviously upset. She looked up other Enterprise locations and said they either had nothing or only had a Jeep. I find that hard to believe. She then offered me a more expensive vehicle. Eventually she said we cannot have a good business relationship and said, why don't you go to Avis and then ripped up the contract. I didn't want her to cancel just yet until I checked to see if Avis even had anything available. She put me at risk of having no vehicle on the date of my departure, despite having requested the rental over a week ahead of time. I think the Rep's name was Hannah but cannot be certain. I was fortunate to get a rental from Avis in the end, but I will never rent from Enterprise again. I repeat this story to everyone so they don't end up in this kind of situation. Terrible business practices!!

Absolutely the biggest shit show you will ever walk into. Bring your patience and be prepared to…read moretolerate terrible service at a snails pace . Do not bother telling the manager your frustrated, they will just tell you they have a headache and have been up since 3am. Good luck.

Do not rent from here. $125 rental they've charged $800 and never contacted me back after a no…read morefault accident. Left me stranded 3 hours in the snow after saying they'd have a tow truck and replacement vehicle sent. NEVER HEARD FROM THEM AFTER CALLING SEVERAL DAYS. Then they charged my card 4x the amount two weeks later. It's been 3 weeks and the manager called me back, saying he'd refund the erroneous charges as he didn't know anything about the accident! This is after leaving SEVERAL messages and calls. He NEVER called me back and did not refund the charges! I was placed on hold EVERY time I called and was not answered. My card was charged AGAIN last night! I've had to go through my credit card company and am considering legal action. This is NOT a legitimate place of business!

I rented a car from the Birmingham, Michigan Budget on the Sunday before Labor Day. The man who…read morechecked me in couldn't have been nicer. He was alone on and it was busy, but nonetheless was cheerful and helpful. However he gave me a car with no wiper fluid and on a 600+ mile drive, the windshield looked like a murder scene (insects splattered all over), and I needed that fluid! That's got to be car rental 101: fill all fluids. Then the $12.99 EZpass option I paid for didn't work on the Ohio Turnpike. And the car had a USB charger only. I have a new iPhone so I had to run last minute to the Apple Store to buy an adaptor. Why have outmoded cars? This one had over 40k miles on it. When I returned the car there was another man (no, he was a too cool for school dude) working at the counter with zero interest in giving me any concessions on price for the substandard experience. I delineated all the issues and he said, "You've got to call customer service." I said, "when I rent at Enterprise and something is wrong, they offer a price alteration" to which he said, "then go to Enterprise." WOW! Great customer service. I was determined to report him and asked his name, which was supposedly Tyler (which I still don't believe) because at first he refused to give me his name, instead saying: "it's whatever you want it to be." I now am dealing with corporate and am unsure how I will fare, but there I had bad luck too. My customer service rep wouldn't give me a measly day's rental refund for around $125 (on a $990 rental). I thought a free day was a reasonable request, but she started yelling over me, refusing to connect me with a supervisor. It was so awful that I actually had to hang up on this raging woman in some foreign country and start over. The takeaway: Budget is an utter nightmare. THIS Budget is poorly run, understaffed, the cars are very old and not well-maintained or cleaned. The staff is uneven from sweet to surly. DO NOT GO THERE, or do so at your own risk. And if you see Tyler, run away!!!

WARNING: Agent refuses to give us his name. the guy with glasses today was rude. Took our ID's and…read moreCredit Card. We had reservations for over a month for SUV & after he did paper work he said all he has is a Mini Van. He refused to give us his name and was like well at least you have a vehicle.

Both of the salesman were very professional, attentive and considerate. I highly recommend renting…read morefrom them and will use them many more times.

I rented a minivan out for the weekend turns out there's weed in the middle of the apartment. I was…read morethinking of smoking it but it looks like some bs so well just save it for a bad review

Being in the car business for 35+ years till my retirement a year ago. I feel I can recognize a…read moregood business practice from a bad. Well, I was taken for a ride and nothing about it has been good. Three plus weeks ago we reserved a " luxury vehicle" for the 4th of July holiday week. After making the reservation I even stopped by this location to confirm, even though I had a confirmation in my email. " All was good". My reservations are for July 3 thru the 9th. This week on Monday, I get phone call that my luxury vehicle was not going to happen. As they don't typically carry luxury cars in the Lake Orion location. Well, I said Bullshit, I rented last year and the sales guy showed me a Mercedeas when my car was in the shop. I asked about getting one from another store. "Yes, we could do that" and to give them a day or two. I checked on Tuesday, I checked on Wednesday, today four times. The last time at 3:30 with a promise they would call back in 30 minutes. Well, 4pm came and went with no call. They are open till 6pm but still no call. On to Plan B On a scale of 1-10 the lip service they give is a 8. Delivering the product a BIG FAT 0 Will not do business with this location ever again.

Had to drop my vehicle off at the body shop and made arrangements through insurance to have a…read morerental vehicle available at this enterprise location. This location is right across the street from the body shop. First off, I walk in at 10 am and there are 5 people ahead of me waiting to be helped. While sitting waiting to be called I hear that they have no cars available. When I get called up, they tell me the same. I've had this reservation for over two weeks. They are very understaffed and obviously have no real logistics plan for customers.

Tommy was excellent with customer service and attentive regarding the type of vehicle needed. We…read morementioned needing space for elderly parents and their assistive devices, luggage, etc. Tommy immediately showed us several SUV options, explaining how space could be utilized to make our items fit most appropriately, yet maintaining comfort for all passengers. Pricing was great too. We'll be returning to this location, and Tommy specifically, for any future rentals.

If I could give a negative score I would. The worst customer service, the car was a luxury SUV that…read morewas not fully cleaned, needed a wheel alignment and the oil level was low. Imagine driving 300 miles away from home in Canada and the oil level warning keeps popping up on the dash. I would never rent from them again. And I suggest people to look somewhere else. Their employees look like they hate life and they are being forced to work. They don't greet you properly and not once did the guy helping me looked up from his screen. Only when he handed me the key did he glance at me.