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    Avis Rent A Car

    5.0 (1 review)

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    4 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.4
    (23 reviews)
    8.9 mi

    I rented a car (or tried to rent a car) 8 or 9 days ahead of my trip. I wanted something in the…read moreEquinox category, thinking I would get something along those lines. When I got there to pick up the car, they took me out to a Jeep. I did not want a Jeep because it had big tires on it, and I am a short person making it hard to get in and out, and the mpg was poor. I had a long drive, costing me more in gas. However, the rep said there was no other car available to rent to me, even though there were lots of cars on the lot. She was very rude to me, even though I never raised my voice or used profanity. I was, however, obviously upset. She looked up other Enterprise locations and said they either had nothing or only had a Jeep. I find that hard to believe. She then offered me a more expensive vehicle. Eventually she said we cannot have a good business relationship and said, why don't you go to Avis and then ripped up the contract. I didn't want her to cancel just yet until I checked to see if Avis even had anything available. She put me at risk of having no vehicle on the date of my departure, despite having requested the rental over a week ahead of time. I think the Rep's name was Hannah but cannot be certain. I was fortunate to get a rental from Avis in the end, but I will never rent from Enterprise again. I repeat this story to everyone so they don't end up in this kind of situation. Terrible business practices!!

    I see a few bad reviews but i personally think its from new employees coming in trying to get up to…read morespeed. I been using them over 2 months now as i car look as mines finally died and if i ever have a concern ms Treasure fixes it in a heartbeat. Its rare i write reviews so that tells you her work ethic is SUPERB. If she is ever having a bad day you could never tell. This location stays busy and any issues Tresure on it ASAP. Give her a big raise shes the best hands down

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Budget Car & Truck Rental

    Budget Car & Truck Rental

    1.9
    (21 reviews)
    4.7 mi

    I rented a car from the Birmingham, Michigan Budget on the Sunday before Labor Day. The man who…read morechecked me in couldn't have been nicer. He was alone on and it was busy, but nonetheless was cheerful and helpful. However he gave me a car with no wiper fluid and on a 600+ mile drive, the windshield looked like a murder scene (insects splattered all over), and I needed that fluid! That's got to be car rental 101: fill all fluids. Then the $12.99 EZpass option I paid for didn't work on the Ohio Turnpike. And the car had a USB charger only. I have a new iPhone so I had to run last minute to the Apple Store to buy an adaptor. Why have outmoded cars? This one had over 40k miles on it. When I returned the car there was another man (no, he was a too cool for school dude) working at the counter with zero interest in giving me any concessions on price for the substandard experience. I delineated all the issues and he said, "You've got to call customer service." I said, "when I rent at Enterprise and something is wrong, they offer a price alteration" to which he said, "then go to Enterprise." WOW! Great customer service. I was determined to report him and asked his name, which was supposedly Tyler (which I still don't believe) because at first he refused to give me his name, instead saying: "it's whatever you want it to be." I now am dealing with corporate and am unsure how I will fare, but there I had bad luck too. My customer service rep wouldn't give me a measly day's rental refund for around $125 (on a $990 rental). I thought a free day was a reasonable request, but she started yelling over me, refusing to connect me with a supervisor. It was so awful that I actually had to hang up on this raging woman in some foreign country and start over. The takeaway: Budget is an utter nightmare. THIS Budget is poorly run, understaffed, the cars are very old and not well-maintained or cleaned. The staff is uneven from sweet to surly. DO NOT GO THERE, or do so at your own risk. And if you see Tyler, run away!!!

    WARNING: Agent refuses to give us his name. the guy with glasses today was rude. Took our ID's and…read moreCredit Card. We had reservations for over a month for SUV & after he did paper work he said all he has is a Mini Van. He refused to give us his name and was like well at least you have a vehicle.

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    Worst customer service.
    Worst customer service.
    Budget Car & Truck Rental
    The van floor was so sticky that I had to change my pants after loading our bags.

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    The van floor was so sticky that I had to change my pants after loading our bags.

    Avis Rent A Car - carrental - Updated June 2026

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