Have you seen the movie "the Secret Life of Walter Mitty?" The part when he arrives in Iceland and has to rent a car and goes up to the attendant and the attendant says "would you like the blue car or the red car?" Because this is the only two cars they have in the lot. Now this Enterprise is not quite that bad and has evolved and grown a bit over time, but I kind of personally think of it like this. Needed a rental car to head up north after being in Terre Haute to visit family near Chicago. Booked on-line, which is always easy. After hearing a ear full from a customer in the lobby ranting about a credit card hold or drivers license or something (come on folks, Enterprise is in the business of handing over a $20K+ valued car....understand the assignment and show up with a credit card and know they are going to put a hold on more than what you are paying), Jacob greets me kindly and ushers me outside. He gives me the gold colored Chevy Malibu, which is fine. I don't really care. We sit down inside real quick and not sure if that is smoke I smell or simply a bad cleaning job over the smoke smell. Maybe its not that bad. Jacob notices it as well. He offered to find another car, but I pass and say that its OK. This was my mistake. The smoke smell over many days of my rental was bad. But to add insult to injury, the car was dirty. Dirty on the outside, which is acceptable to me really, but on the inside too which is the unacceptable part. Smudges on the door handle like greasy fingers, dirt on the back seats, dust in all crevices around the car, dirty floor mats. I think when I got in the car, I was concentrating so much on the "does this smell like smoke?" Issue that I did not notice the other flaws in this rental. So Jacob did offer to get another car, and again my mistake. But this car should not have been cleared to be rented. Do a better Enterprise Terre Haute, for I know the smoke issue is not easily resolvable, but no excuse for a dirty vehicle inside. read more

Enterprise Rent-A-Car - The dusty, dirty, greasy state of my vehicle upon pick up. - Car Rental Near Me - Terre Haute, Indiana

Terre Haute US41 location has a great team and has been very accommodating to my often changing schedule. As a sales person who travels frequently my preferred team is at this location. Great job! I highly recommend them! read more

On August 01, 2025, my father and I came to pickup a 13 passenger van for our family's annual fishing trip. We arrived right as the store opened and noticed there were no vans larger than a mini van in the parking lot. Upon speaking to a female employee we discovered that the reservation was incorrectly made for a mini van rather than a 13 person passenger van. My father then proceeded to explain to the employee that due to his computer illiteracy that he'd come into the store in person to make the reservation with an employee rather than booking online. During this interaction a detailed conversation was had expressing the desired extra space and headroom. A booking was completed by an employee that was incorrect. The female employee quickly blamed the incorrect booking on another employee that was, "no longer with the company." Another male employee behind the counter was rather rude and proceeded to imply repeatedly that this booking was my father's fault rather than attempting to resolve the situation. I understand that this entire interaction is likely the result of a miscommunication possibly on the part of both the employee and my hearing impaired father. However, I do not believe this excused the male employees unprofessional demeanor. read more

I booked a reservation 2 days ago to get a rental while my car is being repaired. I received an email confirmation telling me I could pick the car up at 5:30pm. I then received a call where the representative told me they were completely sold out of all cars but they would call me on Saturday when they had more in. I did not receive a call so I called them to check. They now tell me that they really don't have any cars but if I come in at close they may or may not have one. They then claimed that the reservation number and my phone number that I have is not associated to a reservation. I have used Enterprise many times but I will be going somewhere more organized in the future. read more

Enterprise Rent-A-Car - Reservation Confirmation - Car Rental Near Me - Terre Haute, Indiana

Use Enterprise car rental in my work in Florida and have accumulated points for a free one day rental. So used this free day to rent a truck to retrieve a scooter from nearby community. When renting pick up truck at Enterprise on US41 south Terre Haute, agent asked if would like to fault collision coverage for 20 dollars. Seemed reasonable and signed/initialed where she indicated. Turns out she signed me up for additional insurance already have through State Farm and was billed 42 dollars. Twice stopped by their office and was given song and dance that accounting was reviewing. No refund. This Enterprise local is not honest and do not recommend trusting anything they say. read more

One star is too many. They over book and then rarely have the vehicle you reaerved. Nearly ruined a mother daughter x2 holiday trip. Local remtal tomthe rescue. Never again, Enterprise. read more

This location is horrible. I reserved a 12 passenger van and when I went to pick it up, they said they "upgraded" me to a 15 passenger van at no additional cost. The van was 10 years old with no windows, it was dirty and stunk. There was a 12 passenger van on the lot but they would not rent it to us. Horrible customer service.....we left without a vehicle. read more

Booked online 2 weeks ago for a suburban-type vehicle. The day comes for pickup and Terre Haute enterprise calls numerous times throughout the morning to try and have me take a mini van instead. They state that my reserved car wouldn't be at their location until 5pm (instead of my desired 3pm pickup). I move things around in my schedule to make it work, however, right before I am going to pickup the rental, enterprise calls and states that the suburban has been in an accident on the way from Indy,... and offers the minivan again or another suburban-type that should be checked into returns in Indy at roughly 6pm. Assuming pickup is for the next morning and just overly frustrated from hours of calls and having to rearrange my schedule to pickup a vehicle that had been reserved well in advance,.. I tell them to cancel my reservation. Next time I'll just reserve and pickup in Indy ....from a different company. read more

Worst car rental experience in 20 years. After reserving a full sized car, four days in advance of my planned business travel date, I call to get a ride to the office. When they verify my reservation, I'm told "...we've been trying to reach you but don't have a good number...". My phone number has been the same for 13 years, and my work mobile number hasn't changed in six years, which is verified EVERY time I rent from Enterprise. They were trying to reach me because their district/area manager arranged to have every vehicle taken off the lot for service, with the exception of ONE minivan. Nothing against minivans, but it's overkill for one or two people, and not fuel efficient. After trying to get another vehicle from the other Enterprise 6 miles away, I'm told the exact same thing - the same manager took everything off the lot except one minivan. Due to the need to get where I was going, I agreed to a minivan - they came to pick me up as requested, and when we got back to the lot I asked for the district manager's number. When Autumn went inside to get the number after apologizing repeatedly, she came back out and indicated a small SUV that had just been returned in the time it took for her to pick me up and offered that vehicle to me. I opted for the SUV of course, although I found out half an hour after leaving the location that the previous driver had smoked in the vehicle - this was the time it took for the overpowering car scent to blow out of the vents. In the meantime, I tried calling Amar, who is supposedly the manager for the two locations in Terre Haute, Indiana - never got an answer and never got the prompt to leave a voicemail, so no chance to ask what would cause a person to damage their own business by taking available product away from the paying customer. Or why a reservation could be made several days in advance, and those same steps are taken to remove options that are being paid for. Two days with a severe headache and breathing difficulty later, I returned the vehicle and there were a number of vehicles on the lot at that time. I understand when service might be needed, but don't understand how all vehicles would need the same service at the same time and they aren't on some sort of rotation for the oil change bay or something like that. In the future instead of renting from either Enterprise Car Rental in Terre Haute, Indiana I will be making the drive to another city to rent from a National Car Rental where I hold some status and value as their customer and can choose any car I wish from the emerald aisle and executive club selections - sometimes limited but always a good choice in my experiences across the country. My hope is that Amar sees this review and takes it as a hint to learn how to manage his fleet and accommodate the paying customer instead of forcing in to one option - or that National Car Rental (yes, an Enterprise affiliate/subsidiary) considers a local branch...anything that keeps me from dealing with this poorly run local business in the future. read more

I booked online, they called a few days before my trip to confirm my reservation. They gave me a brand new Jeep Grand Cherokee since they did not have any premium cars returned. The guy went through everything and had me sign on his hand held device and we started our 7 hour trip. The return process was easy and I got an email back right away. I have rented vehicles several times with this company, I give this company and staff a great rating. read more

Was in an accident and insurance was paying for a rental. Of course insurance was only going to pay $25 a day which put me in a tiny car. I was going out of town with friends and needed something for 4 adults and luggage; so I was paying $25 extra a day for an larger vehicle. Enterprises delivered a new Jeep Grand Cherokee to my house. Did a walk around with the enterprise rep and they left. Later I go to get in to check it out and it wreaked of marijuana. I called them back, they apologized and made the excuse, "we wear masks so we couldn't smell it ". Really!? The guy who delivered it wasn't wearing a mask and didn't mention that it was bad. They said they would bring me a different vehicle as soon as it got back from having tires rotated or some maintenance like that. Fast forward a few hours. No vehicle and I was within an hour of when I was supposed to leave. I called and they stated the vehicle was not back yet. I explained that I was leaving in an hour. They offered to put me in a smaller vehicle. Now why would I do that if I was paying extra for a larger one? I told them to come get the jeep and cancel my reservation. About a week later my car was still not fixed so I attempted to get another rental form them. This time I didn't care what size because I had no plans that would have others in my vehicle. I went through my insurance and they got Nate on the line and he said he could get me in a car later that day. He was going to call when they had something on the lot. Needless to say; I never got a call. The next day I called them back and got TJ on the phone (which is who I dealt with over the Jeep earlier). When I told him who I was and that I never got a call back the previous day; his response was "well you didn't talk to me". OK, so what does that matter I'm thinking. Then he got real smart ass with me saying "So NOW you need our services". He was very confrontational but made sure to add "sir" to the end of all his statements. Against my better judgment I continued with renting a car from them; this one also smelled like marijuana but not as bad as the jeep. I will not rent from this branch ever again. And I advise everyone to smell the car before you sign anything. read more

Morgan was a god send... Keep this lady ..... between her and Alan... they made have a car accident easier... my car was hit in a parking lot on a Friday night and I had a car on Sunday morning... then that vehicle was sit so low I kept hitting my head.. they trade me mid week with a truck... a BIG truck... and then back down to a vehicle I could get in and out of easier.. Bless their hearts for dealing with me and the insurance to make this a smooth transaction... will continue to deal with Enterprise as long a I get Morgan.... thanks again.... April Dean Jasonville read more

I have rented from Enterprise numerous times in California without issues. I will admit that I did make a late reservation.. I was put on a call list for a vehicle. Not once did they mention there was a possibility that I would not receive a call. After a couple hours passed I called them and was on hold for 30 mins. Finally a gentleman answered and told me they just turned lights off and were closed. Would have appreciated a call to let me know I would not be able to rent from them today, so I could have made other arrangements earlier. read more