Although I might update upon return of my rental and the reflect on the entirety of my two week Hertz Rent A Car Terre Haute experience, I am already off to a good start. In hopes that my rental car does not fall apart, the A/C does not go out nor I find a dead body in the trunk, I am confident in my 4 Star Yelp review thus far. This Hertz is located behind the Honey Creek Mall in an auto store complex that is selling different brands of auto parts and services. They have a sign on the front of the building, so although they are doing other things in this location other than renting cars, this is where you will find Hertz. Now the Terre Haute fleet of Hertz Rent A Cars is small, so it is best to have made a reservation in advance. During busy times, like now with Memorial Day weekend, the Indy 500 and graduations, they might not have any cars for someone who is seeking a car just on the fly. With their limited fleet, they have to pull cars in from Indy or other markets and they are simply not here on sight. Anyway, I booked everything on-line, which was super simple. Also, I noted on-line that there was a message saying that Hertz could pick me up. A few days before my scheduled rental car pick up, I reached out for the pick up. Erin Murphy, the Branch Manager, could not have been more kind. She clearly explained that as long as I was within 15 minutes of pick up from their Hertz location, they would pick me up, bring me back to Hertz to complete all the paperwork and then I could be on my way. This was super helpful. In addition I was reflective of how her friendly manner and kind disposition added to my happiness. I have rented a basic four door Chevy Impala. Nothing cool going on with the car I was provided, but it will do the job and get me from A to B during my travels. But the experience of an easy booking, the option to have someone get me for the pick up of my car rental and Erin's customer service, I am extremely happy with my Hertz experience. read more

Hertz Rent A Car - Located inside Rhino Linings entrance, behind Hiney Creek Mall - Car Rental Near Me - Terre Haute, Indiana

Beware of time limit! I had a car reserved during our holiday travel and they gave it away. I had reserved it for 8 AM, not knowing for sure when we'd be able to pick it up. When we arrived at 11, they told me they only allowed a 2 hour window to pick it up. I received 2 email confirmations and a phone confirmation, none of which mentioned this time limit. The staff was very unfriendly and said "well it's on the website". Well, Hertz, you will not be getting my business in the future. read more

I called Hertz on Friday 14 December 2018 and made arrangements to be picked up at a shop where my pickup would be undergoing repair on Monday 17 December 2018. They told me no problem, I would be picked up at 08:30. I sat and waited all day, no Hertz, no call, no anything. About 11:00 I decided that by now there was no sense in renting the car anyhow. I find it hard to believe a company, who is in business to serve customers for money, can just not make any effort. If any employee were to do this it would be a no call no show and they would be fired on the spot. Hertz, you're fired! read more

I rent a car from this Hertz location regularly to drive to out-of-town client sites. The staff here is excellent and they always have my vehicle ready to go and are very pleasant to work with. I have never had a single issue with them and I highly recommend this location. read more

We reserved a car for my son because his car is in the shop. Spoke to a wonderful lady when I called the 1-800 number. She was very helpful and said that his car would be available and all he had to do was call 1 hour ahead of time to let them know that he would be there. This is where our issues started. He tried calling and got a recording saying the number was not taking phone calls. I then called and got the same message. I finally got through 5 minutes later. The employee Aston who answered the phone was immediately rude. I explained that he had tried calling and couldn't get someone. She very rudely said she was helping someone with a car. Understandable! She then proceeds to tell me that there is no car for my son. I started to speak and explain that I had just spoken with someone who said that we were all set to go. She proceeded to keep speaking over me to the point that I had to tell her to stop talking! I started to speak again and she started to speak over me yet again. I told her to stop talking and asked her name. She rudely gave it to me and I hung up. This was one of the worst customer service experiences I have had in a very long time. I called and spoke to my insurance company who was more than glad to switch us to Enterprise and it was a wonderful experience and we had a car within an hour. If you are in Terre Haute and need a car don't go to Hertz! read more

I had signed up and did a pay now on their website and used my debit card (which the agent I had spoke with earlier said we could do that), and also did not know that they did a credit check. Well when we went to pick up the car on Saturday Feb 18, 2017 they did the credit check and then denied the rental because we did not pass the credit check. Fast forward to Feb 20,2017 and they still billed our debit card the 145$. I contacted the customer care line and they informed me that they were going to only refund 45$ because it was a cancellation, Which is was NOT a cancellation they denied our rental. So then I went on line with a live agent and after arguing with me saying it was cancelled within a 24 hour period which WE DID NOT cancel. They are going to refund the whole $145. However the agent went onto quote their terms and conditions saying it was cancelled within a 24 hour period. I stated that we did not cancel the reservation but was denied due to our credit check. If that is how they are going to do things then they need to word it as such. I will NEVER rent from them! read more

My insurance made the reservation for me. I was told to call when I was on my way to the auto body shop to drop off my car for repair and they would meet me there to pick me up. I called and was informed that were only a couple of minutes from the shop I was going to. I told them I was only a couple minutes away and they said they would meet me there right away. I still had to wait for ten minutes in the cold for them to pick me up. When I went to return the car I was just shy on gas from when I picked it up. I picked it up at 3/4 a tank of gas and when I returned it, it was just under the 3/4 mark. By just under the 3/4 mark I mean it literally was just under, it was not even to the next mark down on the gauge. The manager informed me they would charge me $10.00 a gallon (2 gallons) if I did not go put more gas in it. At this point the gentleman standing next to me informed me he had just got back from having to put $7 in gas in his car to prevent him from being charged the ridiculous gas charge. So, I left again and put more gas in it. I over filled it so when I got back to the counter I asked for a refund and the manager informed me they do not give refunds for gas. I was trying to return this car while i was on lunch and I let the manager know i was in a hurry. She did not pick up her pace at all, just simply ignored what I had said. This was the first time I had used Hertz. My insurance company has a contract with them so I thought I would give them a try. I am sorry I did and I will never go back and will tell everyone I know not to use Hertz, this location anyway. read more

If you like paying over 1,000 for a rental this is the place to go. After a misunderstanding in where drop off location was, my already expensive 700$ rental for 3 days that was dropped off a day early cost me 1400$. Reluctantly they changed my cost to 1,000$ still charging me a 3rd day for 3 hours with a 300$ tow fee. This was the first time I've rented a car, you would think the company would of told me it was the wrong drop off but I'm sure they do this to unsuspecting customers when the chance arises. read more

not a good experience and they still have not moved their sign as it stands over a door that doesnt open on the wrong side of the building... read more