Adam was very professional and personable. I had multiple edits/updates and questions - he was very patient with me. Prices were great, I rented a 2026 Camry hybrid - great car to rent! My car return with Josh was just as excellent and a smooth process. It's obvious that Enterprise takes pride in detail of service, it definitely showed. I have already made a referral to you. And congratulations Adam I heard you were promoted! read more

Terrible service! Agents pressured 4 times to get the damage waiver. Do not rent here, the service at the other locations by the airport and in Oro Valley are 100 times better. The Employee who was a female named Maddox was basically harassing me to get the damage waiver in a threatening demeanor that if I did not get "their insurance" any little thing they find will be charging me the highest deductable. Not professional and predatory. read more

We bundled a rental car into our Expedia trip to Tucson. The staff was super kind and helpful but there was a long line of people to get cars that were not in stock. We waited an additional hour of our vacation time to get a car. I wonder if scheduling could be more concise? It wasn't a big deal but an added travel headache when traveling can be stressful enough. The staff as a whole was awesome!! read more

After being told at the airport that they don't honor reservations and that it's always first come first serve and them trying to force me into a big SUV that I wasn't comfortable driving, I got a ride to this location where they found me a great rental for two days, and treated me great. They made everything so easy. They were friendly and helpful. The whole process was great. read more

Everything went well ! The car they gave me was amazing help me save money on gas ! And help me with a car while I was figuring out to buy a new car! Everyone was so sweet ! Recommend anyone to come a rent a car ! And Paulette was so sweet and amazing! read more

The AC in my new car went on the fritz, so I was given an Enterprise rental by Watson, Chevy. It was fast, efficient, and easy. They went over the basics, and I was given a ride back to the dealership when all was said and done. I enjoyed the car I was given, I had to make some minor seat adjustments etc... but I overall very happy! read more

Rented a car from them last month and I got an unpleasant surprise in the mail SIX WEEKS LATER for a $450 bill. A rock had hit the windshield and I did report it upon return and was told the insurance company handled this fee. I offered to get it fixed once I knew I would incur the cost and was quoted for a new windshield for this exact make and model was $235 and they were not willing to work with me to lower the price. I WILL NEVER RENT FROM THIS COMPANY EVER AGAIN! I will also never recommend this company to any of my friends, family, or coworkers. This was a huge scam and another added stressor since me being in a rental in the first place was someone else rear ending me and my own car being in the shop. Unless you also want an unpleasant surprise of almost half a thousand dollars, don't go here! read more

We had car trouble and live 2000 miles away from Tucson. Watson Chevrolet repaired our car in 2 days and sent us to nearby Enterprise to grab a rental car. Paulette quickly picked us up from Watson and took us to her impressive office. In the back of the business office was their own neat car wash and prep area with a crew of team members processing the incoming cars. Paulette was friendly, professional and efficient. She provided us a nearly new Jetta that was very clean and odor free. She explained the costs clearly and made the whole process painless and quick. She made what was a potentially stressful day into a happy one. When we returned the car, Bryce did quick work of checking in the car and courteously drove us back to Watson. He was very friendly as well and explained the final costs to us. I'm not sure who manages this team but they have done a great job picking the right people to help the whole group succeed. When needed, we will think of Enterprise on Wetmore first! read more

Staff was incredibly helpful and informative. Gillian assisted me with my rental vehicle. She was very kind and professional throughout the entire process. read more

Was in a situation out of state and needed transportation, other rental companies were closer. Leaned on past experience and went to enterprise. When I returned vehicle to my neighborhood location branch manager Miranda Huff was pleasant and efficient as always, Enterprise is fortunate to have a quality employee like that. read more

ABOVE & BEYOND!! That's the customer service I received today from the ENTERPRISE located at 1015 W. Wetmore Rd. In Tucson, AZ. Though it was a very busy Monday morning, JESUS helped me immediately with my car return, and LENNY stepped up to offer a ride back home. These gentlemen weren't just standing around, waiting for someone to ask for help. They were proactive, with a focus on excellent customer service. Both were friendly, kind, thoughtful, attentive and very professional. They made the process so easy! Just can't say enough good things about them and my experience today. I will be back. Thanks guys! :) read more

ABOVE & BEYOND!! That's the customer service I received today from the ENTERPRISE located at 1015 W. Wetmore Rd. In Tucson, AZ. Though it was a very busy Monday morning, JESUS helped me immediately with my car return, and LENNY stepped up to offer a ride back home. These gentlemen weren't just standing around, waiting for someone to ask for help. They were proactive, with a focus on excellent customer service. Both were friendly, kind, thoughtful, attentive and very professional. They made the process so easy! Just can't say enough good things about them and my experience today. I will be back. Thanks guys! :) read more

Wildly slow. No urgency. Employees sitting around doing other stuff but not helping. Common issue at this location, unsure why

I rented a car from 3313 E Speedway Blvd from a great team led by the branch manager Fabian Mada. Only good things to say! It was a painless process with Fabian explaining exactly what I needed to know. I would totally return to this branch. read more

Extremely professional staff, that are willing to work with their clientele. Had a issue that was address by any employee I forgot his name. But he was very receptive to hear my concerns and made me feel listened to too. Will be returning to this location for all my rental car needs. read more

Let's talk about how efficient they aren't! "Enterprise, we'll pick you up," is a whole lie! They'll pick you up within a three mile radius. This was the third location I phoned to get an EV but that also had one readily available. They told me they had EVs and I should come around 130 and they'd have one ready for me... Ready must mean different things to them because I waited about 45 min after I walked through the hot lot choosing which one I wanted. So I guess I should be glad they had options. Then once it had been cleaned up and was ready to go, Angelika walked me out to do the walk around but the information I'd probably given them inside hadn't been saved so we had to go through it again, in 100°+ weather! The car is brand new and pretty clean so I'll give them points for that and the customer service was decent but the time frames are very disappointing. Another customer was throwing a fit that he had been there for an hour. Do better Enterprise. read more

Reservation for pick up was 10am over an hour later I got my car with no gas in it. Do better

Steven from this specific location was the most pleasant experience we've had renting a car (probably the 10th time) we've had. He was extremely accommodating, straight to the point, did what he could for us without even having to ask, and just felt like we were being taken care of. Glad to see leadership roles with good leaders! read more

We worked with Steven the manager and everything was great! Thank you for all of your help while we had our car in for repairs. DJ and Kenny read more

Stephen, Anjelica & Emily are a phenomenal upbeat Team! Fun, friendly, courteous and professional. Enterprise is fortunate to have exceptional people representing their firm. read more

I have two very poor experiences with this location. Both experiences involve having my car being serviced at Watson Chevolet and they no longer provide rentals or courtesy cars .. so they call Enterprise for a rental. There is no true relationship and know that even though the service tech might suggest you have a reservation -- my two experiences this did not happen. The first experience with this arrangement with this location they had no cars and after picking me up would not provide transportation back to the dealer. I walked . Needless to say I was very disappointed. I decided to have Watson Chevolet service my car and after being promised a car -- I went through 45 minutes of questioning to wait an additional 45 mins for a car to be returned so I could rent it. I am a traveling healthcare provider and I specify no Enterprise rental cars because the service in general is awful; however, this location is especially incompetent. read more

WoW....how fancy are they! Returned my rental car at this place while getting work done on my Toyota. Very impressed on the appearance of the attendant who greeted me upon pulling up. He was dressed in a suit, neatly groom and very pleasant. I wished the airport rental cars are as professional as these folks. The courtesy driver who gave me a ride to the dealership was just as friendly, nicely dressed and professional. I should've tipped him but it was such a short ride that by the time I got in the van, it was time to get out and gather all my belongings. Anywho, check them out. Great customer service! read more

I haven't rented a car in forever. My truck was in a accident so I called different locations to find the right rental. I walked in and was immediately greeted with smiles and great service. The team looks to get along well and love their job. Hope helped me assisted with Davinah. They were really helpful and had a great overall attitude. You can always tell when people love their job, work in a great place and have good support. Thanks for your help this morning. I look forward to continued great service. read more

This used to be an efficient, well-run operation bit last two visits have been horrible. Understaffed and long waits to actually get the car I reserved weeks ago. Two someplace else unless you enjoy long waits in uncomfortable chairs. read more

Had to emergency get a rental this week since my sad self got my Bolt Ev bought back so suddenly due to the recall while I am in between vehicles this week. The guy was super cool and picked me up from Watson Chevrolet. Once I got in, it wasn't a long wait, I pretty much got in immediately to get checked in and get a small vehicle to rent this week. Chase was the one who walked me out to the vehicle. Did a whole inspection of the vehicle and checked to make sure everything was up to par before I drove off with it. He was super pleasant and conversationalist while we were looking at the car. He showed me the basic features of the car to keep an eye out when operating. The guy even sent me a nice email afterwards for renting with enterprise which was something new I never knew. He gave me an option for an upgrade but I decided against it since I was only borrowing it for the week so I didn't see the point. But overall I really would recommend this enterprise they are super nice. read more

The company has completed the impossible! They have actually got me to dislike an environment worse than the DMV. They corral you into a bland, dirty waiting room - so you get to awkwardly stare at other people who also get to awkwardly stare at you - wondering who is next. It reminds one of the scene in Beetlejuice as they await their fate in the Netherworld waiting room. It is a treat! On top of it, the employees get the luxury of making up stories in their own fantasy land. They will happily take your reservation for a specific time slot, so when you arrive they get to claim "your car is being cleaned". After 30 minutes of the 'great stare off' with other unfortunate souls, Enterprise then claims "our cars are getting oil changes at Firestone, they are on their way." After another nauseating amount of time, they then claim "people that were supposed to bring cars back didn't return them." It reminds you of The Blues Brothers where John Belushi is telling Carrie Fisher all of his excuses why he left her at the altar. The employees clearly have mastered this art. It is like this unbridled perverse enjoyment of diluting the truth that can only compare with a Seinfeld bit on the horrors of customer service ineptitude. My only post Enterprise Rent-A-Car experience regret is not waiting around to see how many more excuses or actually how long it would take, as I abandoned my arbitrary spot in line by getting an Uber to go somewhere else. Legend says people are still waiting there until this day - who knows. If you too would like to experience this gravitationally suck of an experience, you would be wise to make a reservation and experience it for yourself. Also, major kudos to the Enterprise Public Relations Team for responding to every review with the same bland "WE CARE! EMAIL US SO WE CAN DEMONSTRATE TO THE WORLD HOW MUCH WE CARE" response. read more

No. Don't. Just Don't. (O_o) Reserved a car 3 days ahead so I could travel to US side of Nogales and walk across to get dental work done in the afternoon. The "Pick-up" was scheduled for 9 to 9:30 am and shuttle arrived at 10:00 instead. Then the process halted when they required a "secondary" phone number to rent the car. I don't have one nor wished to "make one up" in order to rent a vehicle. The three other rental car companies do NOT require this secondary phone number and I should have used one of them. I did try those other companies on this day but all their cars were already rented out. I missed an appointment with my dentist because of Enterprise and will never use them or recommend them. This same day I rescheduled the dental appointment as well as reserving a vehicle at Budget who does NOT require that secondary phone number. Please let my bad experience with enterprise on Wetmore Rd steer you away from this company and towards one which simply works when you need to rent a car. read more

Just picked up a Jeep! While my jeep is at the dealership. Very dirty. I was in a rush so when I got home I used the Clorox wipe they give you to whip down the shifter and the steering wheel. This is what came off. Discussing and I have to have this car for two more days! read more

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Don't go here unless you're willing to wait a really long time, despite having a reservation. Like hours. To make matters worse, the man working the desk asked an associate if she could help work down the line of customers. She shouts out, "I can't, I am working on my email." Hard pass. Go somewhere else. read more

The customer reps at this location is just going to look for ways to charge you. I would not borrow vehicles from this place.

First time renting from this company, we reserved a passenger van for a family trip months in advance. We schedule to pick up the van the day before we left for our trip, we got there at the time we set to pick the vehicle. We we're told the van was ready, when the service rep pulled the van up I did a quick vehicle inspection (under the hood fluids, tires, lights, interior, etc.) because we were traveling out of state so I wanted to make sure the vehicle was good to go. Some red flags caught my attention such as low coolant level, rear blinker light not working, and the interior wasn't cleaned out completely. I found small articles of trash, papers and a book from the previous renter. I did bring this all up the the service rep, and because they do not do maintenance onsite for the vehicles they had reached out to their location in Oro Vally I believe, to see if they could get another van. We did manage to get a more clean and newer van from the Oro Vally location, but it did take almost 2-3 hours to get it to the Wetmore location. I believe our original pick up time was around 12:00pm or 1:00pm but with all that happened we were not out of the place until after 4:00pm. It was kind a a bummer that they did not offer a discount or at least knock off some money for the inconvenience which was all on their part, but hey at least we got a van. It worked out for our long trip, I just suggest you actually take a look at the vehicles you are renting to make sure they're road safe and road ready by performing a basic inspection. Also a bit of a heads up, if you are renting a bigger vehicle like in our case a passenger van or high end vehicle (large SUV's or sports cars) they do require a credit card when renting. It does not state it in the reservation process online but they will ask when you get there. read more

Last minute was searching to Rent a truck for the weekend and almost every Enterprise location didn't have one available for the time we needed it. Traci Hicks goes out of her way and calls me 10 minutes before closing time and was able to get one magically. Definitely appreciated her effort! Great Customer service! read more

Customer service has always been pretty good here. The people that I get the cars from are always pretty nice, chatty, and are quick to get me on the road without too much hassle. Occasionally they are a little pushy and want you to upgrade to expensive insurance that you don't need, and will try to argue with you about how much better their insurance is than what coverage you might have. Luckily, they seem to have backed off of this recently. My issue is with the reservation system. I go online and reserve vehicles in advance. I do this because I expect that when I arrive I'll be getting a vehicle in the same class as the one I have reserved online. The last two times I've rented from this branch I've arrived and they do NOT have what I reserved. The first time, I reserved a small SUV type vehicle. I arrive and they do not have one, and instead try to shove me into a Ford Focus (or something similar) which is not what I wanted. I needed something a little bigger for a trip that had roads with the potential for light snow--I wanted a smaller SUV and not a smaller car. I show them the paper reservation of what I reserve and they tell me they don't have that. For $5 more I can upgrade to a larger SUV (which I did) but I asked them: Why do you not have what I reserved? The answer the first time was that someone must have let a different customer take the smaller SUV I'd requested. I was there 30 minutes after they opened, so not sure how that happened. And again, why did you let someone else take what I'd reserved? The first time.... I let it go. For $5 I felt safer on my journey. This weekend, I'd reserved a car so that me and 3 friends could go up to Tempe to attend a conference. We all felt like taking a newer car with more leg room for all of us to fit in. But when I arrive, again I'm told that they do not have what I reserved (and don't have something in that size/class or whatever they call it). I'm upset at this point and say "But I reserved this type of vehicle" and I'm apologized to and shown different cars. I end up taking something else and it wasn't that big or spacious and I don't think better than what I'd reserved. I take the car on Wednesday and originally was going to return it Saturday. I'm told that I'll save a few dollars if I get it returned on Friday, if I end up getting home before they close. As it turns out I *DO* get back Friday and return the car--absolutely no discount getting it back early. Absolutely no discount for having again messed up a reservation and again failing to provide me with what I'd originally reserved (this time, I think I got a smaller vehicle than I'd reserved). My message is this: If you're going to let customers use an online service where we can reserve a vehicle, when we show up for that vehicle it needs to be in your lot. Otherwise... why are we reserving vehicles at all????? It would have gone a long way to offer a slight discount rather than the standard "oops, sorry" that I keep getting here. read more

Had to change a rental and Zack and the Tucson Auto Mall location went above and beyond to accommodate me and help me out. He even gave me a ride back to my hotel because their driver had left. The people at the main office couldn't even help me like this guy did. I rent cars all over the country for work and Zack provided the best service I have had ever from a rental car agency. read more

I wanted to amend my review. Kyla (The area manager) took the time to call and email and explain she had Covid (understandable) and that she would follow up. I didn't expect any email back, but she did something I haven't seen in a while, she was completely transparent about the process. From talking with Chase, to making sure they sent my reimbursements, she was very clear and straightforward with each step. I was impressed and will definitely keep Enterprise as a go-to rental place for my next car need. read more

First of all, did not have correct type of car we had requested on line. We wanted an upgraded sedan and they had us down for an SUV. Car given to us was supposedly 'washed' and when I pointed out what I thought were damages, I was told "that was just from bugs". They re-washed car, extending time at Enterprise. Regarding poor washing, person helping us used excuse 'guys wanted to finish up and get home'! I ended up driving after dark and all the interior lights remained on and could not be turned off, a glare hazard when oncoming cars have lights on! Going back today to get another car. What a waste of my time! read more

Absolutely horrible service. My fiancé had a rental car from enterprise due to an accident while her vehicle was getting repaired. First of all, the car was dirty and less than 3/4 of a tank of fuel during pick up. Approximately 1 week later she's left stranded at Kohl's because the vehicle will not start. She calls enterprise and they send a road side service to jump start the car. In this process. She explained that she had our 4 children with her and asked whAt would be done to get another vehicle. Enterprise told her she'd have to take an Uber on her on dime to get too a different enterprise location too pick up another vehicle. Terrible service thru this company. read more

I have been using Enterprise for years. I was going to the Ina location for about 4 years until their managers started developing major attitude problems. This was a reoccurring problem with different management having the attitude that they are doing customers a favor instead of realizing and appreciating good customers make Enterprise a reality. Gabriel is the management at Ina and is horrible. The cars were often dirty and their policies were constantly changing. While I appreciated the location, I often let a lot of things go. I switched over to the Westmore location a few months back. I have since rented there maybe 7 times and while everyone is friendly and helpful, issues seem to fall through the cracks. Three times I have had to return cars due to technical problems with the cars, one weekend the engine light came on in the car and the office was not open. We had no way of knowing if it was serious or not so we had to change our plans. Then another time they did not have the upgrade I scheduled. Over all I am thankful they work with deposits and debit instead of credit cards but they need to pay more attention to the function of each car before putting it back on the road. I will continue going to this location becuase I like the people and they do try and fix mistakes. It should just honestly be a well oiled machine by now, which is why I am giving it 4 and not 5. read more

I rent from this Enterprise almost every other week for work. About a year ago, employees here will rotate around every few months so service was inconsistent. This year, they have been more consistent. Service has greatly improved. The employees are friendly and helpful. I left my sunglasses in a car that I return. After calling them the next morning they call me back and told me they found my sunglasses. I've been to other places where they just don't care after you returned the car. read more

I have dealt with Enterprise a few different times and every time has been quick and painless!! One of the times I got a rental through Jim Click and I still had to put a $50 deposit (which is fine) and when I returned the car the money was refunded back to me! The last time I rented I asked for a Full size car... I guess they didn't have any so I got a free upgrade to a small SUV, which worked out great because I was traveling with the whole family!! When I returned the car I was charged for a fuel service even though I was told if I brought the car back with the same level of gas I wouldn't be charged for fuel. I immediately called and spoke to Aaron and he saw that and told me I shouldn't have been charged and he would see that it refunded back to me! I give 5 stars and would use them again! read more