Recently visited this dealership because I received a mail lottery ticket, and it stated I won a prize. When I went to the dealership, they tried using my confirmation code to match the number on the board and said I didn't win and said they also ran out of earbuds to give to people who didn't win. [[HIGHLIGHT]]I stated that the serial number determines the prize awarded, but they disagreed, even though it says it on the ad. When I was getting ready to leave, another employee talked to me and confirmed that it is the serial number you need to compare to the board, so no one at this place has the same information theyre sharing to people.[[ENDHIGHLIGHT]] Regardless, I made sure to compare the serial number to the board and didn't see a match either for some reason. My question is, What is the point of having the lottery card game and saying you need to match the symbols if it doesn't mean that you're going to win anything? That's false advertising. [[HIGHLIGHT]]Additionally, I also called the "winners call" number (since I thought I won something since I had a match across on the lottery ticket) and entered in my confirmation code, and the line confirmed that I won a prize and it's been reserved, but why even have that number and make the person go through all these steps if the dealership says you lose anyway?[[ENDHIGHLIGHT]] Your ad is incredibly misleading and if you made tickets for everyone to "win" just so that they could come down to your dealership for a prize that doesn't exist, then that is super lame. If this is how your business operates, I can't imagine what sketchy "promotions" you'll lie to people about in order for them to buy a car. [[HIGHLIGHT]]TLDR; business sent out lottery tickets and I got all 6 in a row; called the line and it confirmed I won a prize, went to dealership and they gave me incorrect information and also told me I didn't win anything and they ran out of consolation earbuds.[[ENDHIGHLIGHT]] read more

Cactus Auto - Auto Repair Near Me - Tucson, Arizona

I had been looking at this vehicle for a very long time until I had saved enough to finally purchase. The distance to the dealership is 6 hours away and explain that I do not need financing and want to see the final numbers before I travel there but willing to put down money to hold the car ONE DAY; That took them forever and guess why... They added $2200 to the price from the day prior. Added a doc fee of $699 and then lied about getting a refund on my the amount of tax they were going to collect This place is SHADY ASF!!! I WOULD BE EMBARRASSED AND ASHAMED TO WORK THERE!! read more

I attempted to purchase a 2014 BMW from Cactus Auto. [[HIGHLIGHT]]I provided a clear checklist for a pre-purchase inspection and a firm out-the-door price.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Carl repeatedly promised a detailed breakdown so I could review the math and warranty terms before driving down to the lot.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Instead of providing the requested info, I was ghosted for days and then pressured to 'just swing by.'[[ENDHIGHLIGHT]] It's clear they were trying to hide the final numbers until I was physically there. If they can't provide a simple itemized breakdown after three days of asking, you have to wonder what else they are hiding about their cars. Zero stars for communication. read more

If I could give zero stars I would. [[HIGHLIGHT]]This place caused both me and my boyfriend nothing but stress and issues from the start.[[ENDHIGHLIGHT]] My boyfriend and I went and looked at a car there about a week ago and at the time the car seemed fine. We decided to discuss financing options and confirmed some issues that we asked to be taken care of on the spot before we would take the car. After we purchased and got the car we noticed that none of the issues were actually addressed (except the easiest one to fix which was to remove something that was drawn on the car with a marker). Every other issue was ignored. They didn't detail or clean the car, there was no inspection done, the wipers were completely shot and not working, the brakes were making odd noises, and the transmission was slipping a gear every so often. None of that was taken care of. [[HIGHLIGHT]]We called to have them inspect it and they said they couldn't really do anything to help.[[ENDHIGHLIGHT]] Uh really? What happened to the so-called warranty we just purchased?? [[HIGHLIGHT]]We were also rushed through the buying process. There was no walk through of the paperwork we signed.[[ENDHIGHLIGHT]] And then no follow through on the issues the car definitely had going on. Eventually we also learned that they charged us an extra almost $5k in other fees that were never explained and those fees made the total purchase price of the car way over KBB value. These people are very shady and do not stand by the vehicles they sell. They just sell you a clunker and then do nothing to help when it starts to have issues. You're on your own. If you're wanting peace of mind and no stress do not come here to buy a car. You will be sorry. read more

I cannot believe the service I received. I bought a Tahoe 3 1/2 months ago. I took it for an oil change and there was $6000 worth of work that needed to be done including tires that were rotted out. The owner never returned my call and they refuse to fix everything on it now I have to figure out how to come up with $1500 because they're saying the is I shouldn't be putting $1500 in a I just bought three months ago. Please don't buy a car from there. They don't care of your satisfied and the owner won't even reach back my family's life was put in danger because of the condition this vehicle was like I said the tires were over seven years old out my suspension is broken. My heater hoses are ripped. They refuse to fix it saying that it's wear and after three your family safe and do not purchase a The owner wouldn't even speak to me or show his face. read more

They delete google reviews! Tells you something about their honesty. My review mysteriously disappeared so I'm writing the same thing here as a recent customer. Regarding financing, I financed with Mountain America Credit Union for a 5.24% rate on a used Toyota. As I was discussing the rate with the finance person/manager while reviewing the sale documents, he told me verbatim that auto pay would reduce the rate to 4.99% and that we can set it up now or I can do it with the bank directly after we finalize and sign all of the documents. I said okay great, I'll just take care of setting up auto pay for the reduced rate with the bank later. I sign all of the documents. I find out from the credit union that the reduced rate requires that it be set up at the time of the vehicle purchase with the dealership finance person directly. It cannot be done afterwards. Auto pay is still possible, but the reduced rate cannot be applied. I explained to credit union l that Cactus Auto was totally wrong about this, and they told me that they are well aware of Cactus Auto and that they do not always make it clear to the buyer that for the reduced rate, auto pay needs to be set up immediately. [[HIGHLIGHT]]Sounds like the finance person didn't want to do more work.[[ENDHIGHLIGHT]] This is why used car dealerships are always viewed as dishonest or unreliable. read more

Recently bought our daughter a car from here. I would recommend and I would go back. Great negotiations, fair prices, and we are very happy with the vehicle! read more

Cactus Auto - Ford focus - Auto Repair Near Me - Tucson, Arizona

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I wish I could give them a negative 5 rating. Do not Waste your time and money going to the dealership they are very unprofessional. The cars are problematic. Have had the car for only 4 months and it's been the shoo for a whole month. They are nothing more than scammers trying to get as much money as possible . We talked with the warranty company and told us they covered a part for the repair and the service department was trying to charge us for it. I will not let any of my family or friends get a vehicle from there and if you are smart. Stay away from Cactus auto. They just lie and try and change the story every time read more

It is with great caution that I advise you to avoid purchasing a used car from Cactus Auto, as their business practices are highly questionable. I would give them a rating of zero stars if possible, as they do not deserve even a single star. Their entire operation, from sales to customer support, appears to be dysfunctional and exploitative. I purchased a 2018 Volkswagen Tiguan from them in September, and it has been a constant source of mechanical and electrical issues. It is clear that their primary goal is to make a sale, regardless of the vehicle's condition, and they will do just enough to get you to drive the car off the lot. The problems began as soon as I drove away from the dealership, with various warning messages appearing on my dashboard. Despite the fact that I have only driven the car for 30 days, it has spent the majority of the time in their garage. I paid an additional $2500 for a Level 4 warranty, but when I needed to use it, I was met with resistance and refusal to provide a rental vehicle. Furthermore, when I attempted to cancel the extended warranty, I was told that I was not eligible for a refund. I will be taking my case to court and will provide updates on the outcome. In the meantime, I strongly advise anyone considering purchasing a used car from Cactus Auto to exercise extreme caution and consider alternative options. read more

IF YOURE INTERESTED IN THE WHITE 2015 SUBARU BRZ Limited, read this IMMEDIATELY! I was interested in this car despite it being over priced (without a trade in vehicle it's almost $17k....and that's just the retail....without the lo Jack and dealer fees) I ended up getting a better deal on the same car in better condition (like $4.5k less then what they are asking here). this car is a RUST BELT CAR. It spent most of its life in Illinois/Indiana.....harsh winters and road salt and after investigating it looks like it wasn't well protected from the road salt. [[HIGHLIGHT]]For a minute they didn't have pictures up on cactus auto of the vehicle, so after researching the VIN I found some auction photos from 20k miles ago.[[ENDHIGHLIGHT]] Let's just say those pictures opened my eyes to a lot of things about this vehicle that could be problematic if not addressed immediately The new pictures on cactus auto look "better" but The engine bay scared me away from purchasing this vehicle from cactus. When you go to look at this car, pop open the hood, don't be distracted by the tacky red painted components and look at everything that is metal. look at bolts holding the serpentine pulleys system. Look at the metal tube holding the dipstick. One thing I can see just from pictures is that The bolts are all still corroded. Even still in the "clean engine bay" photos, they have not been replaced. Replacing these corroded/rusted bolts is going to be a mechanics nightmare, if they snap while replacing pulleys, it's a serious problem for the mechanic. You see if this corrosion or rust has already started to make its way into the crankshaft, this vehicle is going to need to have its motor rebuilt in less than a year. Say the bolt on the harmonic damper randomly snaps...you're looking at Component Separation. In extreme cases, a failed bolt can allow the entire harmonic balancer to fall off while driving. This immediately stops the alternator, water pump, and power steering, often leading to rapid engine overheating. If you're interested in this car, and you're okay with the overpriced sticker on this vehicle, have cactus auto replace every corroded component in the engine bay. If they have integrity, they will do it. I think then they could possibly list it for almost $17k and it be a fair price after the corrosion is addressed. Also look at the frame, if rust is present visually without looking hard, there is forsure rust hidden deep within this cars structure. [[HIGHLIGHT]]The 3 stars are only for Heather and her transparency that the vehicle was still in transit when I was inquiring about it and wanted pictures. She was professional.[[ENDHIGHLIGHT]] Hopefully they fix this and don't try to sell this potential Corroded nightmare to an unsuspecting buyer. Hope this helps look up the vin, read the CARFAX. you'll see, they replaced the serpentine belt since but the bolts have not been replaced. read more

[[HIGHLIGHT]]First of all the salesman Gabe, was a great guy.[[ENDHIGHLIGHT]]... The problem I have with this dealership is the fact that they "PRIDE" themselves on this 120 point inspection...... I have not had my vehicle for a year right now. And have had more problems that are PREEXISTING and had not been addressed. 1. CV axle was shot. 2. Fuel Pump leaking. 3. Motor mounts, all three SHOT....4. REAR WINDOW was supposed to be fixed and never was. 5. Rear door latch was malfunctioning. 6. Trunk never closed right. 7. Rear brakes were shot. 8. Electrical problems left and right. 9. Tires mismatched and spare was to junked to use..... They offer a warranty but wouldn't cover everything..... As they stated when signing paperwork. I FULLY BELIEVE THEY MASKED THESE PROBLEMS SO THEY COULD GET RID OF SAID CAR!!!!! IF ANYBODY BUYS A VEHICLE FROM THIS PLACE, PLEASE PLEASE RESEARCH THE VEHICLE AND HAVE IT INSPECTED BY A REPUTABLE PLACE.BECAUSE I AM NOW PAYING THE PRICE IN EXCESS OF FOUR THOUSAND DOLLARS FOR PROBLEMS THAT WERE PREEXISTING ON THIS VEHICLE. read more

[[HIGHLIGHT]]Please stop calling and harassing my partner and I. We have told the dealership multiple times we are no longer interesting.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]A lady there named Alexis keeps calling my Fiancé and asking him if he wants the vehicle even though I already told her we are not interested![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I don't appreciate her going around me and contacting my fiance multiple times asking the same question I already answered.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very unprofessional and harassment is not acceptable![[ENDHIGHLIGHT]] read more

Worst place ever! Got sold a car, 2014 Toyota Corolla, and was surprised with the price given the car; regardless, got the car. Was told that the car would go to the shop before being given to me, since there was a crack on the windshield. Picked the car up Monday, only for it to COMPLETELY NOT START on me Thursday. I was stranded and had to get a friend to pick me up. Not only that, they told us the bank didn't approve the original cost and wanted to increase it on us. But when I went to the place to give the car back, the man was saying that the company can actually cover the difference and just to sign the new contract. But then he was saying that there's no way out of a contract. Only the change it up again that you can get out, but will be charged a "restocking" fee. Even though it was within the first 15 days of buying the car. Just shady all around, will be taking my business elsewhere. read more

Double check the vin if what your looking at is reall 4x4 no matter what they list. [[HIGHLIGHT]]Sales people dont answer their phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]"specialist" dont have answers to anything.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]even if you run your prequal and Application you are at the bottom of the "priority" list for a call back.[[ENDHIGHLIGHT]] Deal sheet is NEVER presented after asking 5x. avoid this place theyre just wearing you down and selling to desperate dummy people . [[HIGHLIGHT]]if you have any knowledge theyll skip you over and over.[[ENDHIGHLIGHT]] read more

I will never go back to cactus Auto I will never recommend anybody to cactus Auto. Less than 60 days after I purchased a used car from them I noticed that the engine cover valve cover was cracked and leaking oil. My light started coming on on my dashboard multiple lights. It started making horrific noise I didn't even have it 60 days in all of this happened. I took it back and asked them if I could use it as a trade-in for an equal or lesser value car they offered me $1,500 when less than 60 days prior to that they charged me $12,999 That's one hell of an upcharge!!! I'm very disappointed never again. DO NOT GO TO CACTUS AUTO NOW I'M STUCK WITH A VEHICLE THAT'S GOING TO COST ME MORE TO FIX THAN THEY EVEN OFFERED ME ON A TRADE-IN BUT SEVERELY LESS THAN WHAT THEY CHARGED ME TO PURCHASE THE CAR read more

I was goling to drive to Tucson from Phoenix to test drive a Nissan Frontier. [[HIGHLIGHT]]I asked if they would send more photos inside and out, of the vehicle. This was communicated through text message from Sarah. She said that she would have them sent right over.........crickets.....nothing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Again I asked if they could send more photos via text and per email. The only thing I heard back was, why was I a 'No-Show' for an appointment that was set up.[[ENDHIGHLIGHT]] Again, I explained that I didn't want to make that drive without seeing more photos. Still nothing. I can not recommend this dealership. If they cant communicate and send photos, which was promised several times, how can you trust them with a vehicle? Dont waste your time. read more

[[HIGHLIGHT]]The dealer named Carl is a really kind and accommodating person and he always tried to help get a car.[[ENDHIGHLIGHT]]

I went in to cactus auto with dece credit, not good, but not bad. I knew this going on so I brought a good down payment I had just left premiere auto where I was turned down and they ran my credit 12x in one hour. I went to cactus auto and talked to Ricardo I explained everything to him, told him how much money I had and what I was looking for. He found me a truck at a price I could afford. I've put 150,000 miles on that truck without any issue except a fuel pump just recently. I am constantly on their site checking inventory, I'm ready for a new truck. The price is always right. The people are used car salesmen, but it's expected. I've sent 5 people over there to buy cars, they've all been satisfied. I only gave 4 stars due to lack of inventor. thanks cactus auto team read more

This is an update to my previous review. They have had my truck since Monday, & this afternoon (on Thursday) I called them to get a status update. I was told the parts arrived, & they would start breaking it down tomorrow. Now I am being told that they will know more on Monday!!! I have a rental car that I paid for. Now I am going to have to extend the rental even more???? This is completely unacceptable! [[HIGHLIGHT]]When I spoke to someone in service on Wednesday, they said if they got the parts in soon enough on Thursday (today) they would have it ready by the end of Thursday. If they didn't get them in in the AM, then it would be Friday. So where the hell is Monday coming into this?[[ENDHIGHLIGHT]] Why was the broken parts not already removed so it would be ready to put the new parts in? Very disappointed in the service so far. [[HIGHLIGHT]]Service department is supposed to talk to my sales associate about compensation for this, but I am not holding my breath at this point.[[ENDHIGHLIGHT]] With the cost of the tow, the lost time at work, & the rental, I have spent almost $1000 for this week. read more

This place seemed like a big scam. Agents just seem to want to sell you whatever car they can even if it's a lemon. I looked up Vins on the cars which showed dangerous recalls and was never told about the recalls. read more

I feel I would be remised if I didn't share my experience with auto sales company. [[HIGHLIGHT]]All went well with sales staff and test drive, it wasn't until price negotiations that raised many red flags.[[ENDHIGHLIGHT]] PLEASE NOTE: Special price is with trade-in only (w/i 8 yrs and under 80,000 miles). 1. If you pay cash, they use black market price which is increasely higher than KBB. They wanted to charge pricing when car came into lot (01/25, over 90 days on lot) which was significantly more than the retail price on the car sticker. I was told that they need to stay in good standing with banks and I was not financing. Not sure what additional benefits they receive from banks when a buyer finances but it seems significant since it was clear that the Finance Manager DID NOT want my business. 2. The car was found on CarGurus, where the selking price, not "special price," was lower than the retail sticker price. However, they would not honor the price. 3. They stated they install a Low Jack in every car which will be an additional $948 or so that is not included in the pricing until you start negotiations. Interesting that you are not given the option and their will be a cost to remove. I feel that this is to their benefit, like repossessions, not necessarily a benefit to the buyer. In my opinion this car lot prefers to deal with high risk buyers. Please do your research. There is too many red flags on this Car Lot to give them your business. read more

DO NOT WASTE YOUR TIME AND MONEY!! Worst dealership I've been too. Went in for the advertised price and when the break down was shown to me the "advertised price" was drastically different as advertised. I talked to them about the managers special and it's basically trade in a car or have money down which is typical but very disappointed when you can't negotiate the price. Went in for a truck as advertised as 23k but was told it was actually 26k so out the door prices quickly jumped to 30k which was very disappointing for a 6 year old truck with 90k miles. Very disappointed how the managers special was nothing. [[HIGHLIGHT]]Having to drive an hour for this just to waste my time on an over priced truck was definitely not with it.[[ENDHIGHLIGHT]] My advice is to call in advance and get the actual price not the "advertised price" just to save time and money. I'd go elsewhere but here! read more

Cactus Auto - Pricing - Auto Repair Near Me - Tucson, Arizona

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I needed a clunker for a few months while waiting on an insurance settlement for a new 2024 car. Saw a $1200 and offered cash. OMG, $1200 was the price with qualifying discounts. They wanted $3000 for their 20 yo car with 200,000 miles. I won't waste any more time looking at their inventory. read more

I was referred to Cactus from a friend. I contacted the same salesman that helped him. [[HIGHLIGHT]]It was late Friday evening so we decided to meet Saturday morning at 10am. He doesn't show up![[ENDHIGHLIGHT]] Great start right. [[HIGHLIGHT]]Now I get another salesman Frank. He is helping someone else so he asked what I was looking for and pointed to the area in the lot where I can find what I am looking for.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I find what I am looking for he gives me the keys slaps a plate on and says take it for a drive.[[ENDHIGHLIGHT]] I buy it, on my way home the stereo starts going off and on. I call Frank and explain what's happening. He says no problem probably a loose wire.. But we won't be able to get to it for a month. We set the appointment a month out and I bring it in. Service guy says couple of hours it be ready and that he would call me. After he finds out the stereo has to be replaced he tells Frank and Frank says no don't fix it and he would call me. [[HIGHLIGHT]]So after 8 hours I call the service guy and he says Frank didn't call you? I will transfer you to him now.Frank don't answer, leave message. Call Frank next day no answer leave message did this 4 times[[ENDHIGHLIGHT]]. Him not returning any of my calls is the reason for this review. Over a 75$ radio. That should have just been taken care of. Now it's been 3 months and I paid of the vehicle and the fiance company tells me that Cactus owes me a refund on some stuff I paid for. Here we go again I call Frank leave message no reply!! [[HIGHLIGHT]]I guess customer service isn't taken seriously at Cactus Auto Sales!!![[ENDHIGHLIGHT]] read more

I recently purchased a used Nissan Altima 2015. Ask for Julian, he gave me an awesome deal. I didn't expect to be driving off today with a new car. He will get you in the car of your choice. Plus, this place has a 2 year warranty if anything goes wrong with the electrical, transmission it will be replaced. Check them out. They have a wide variety of used cars. You should definately ask to speak with Julian. Thank you. I'm so pleased with my purchase. Best experience I've had with a car dealer. Not typical BS. Straight shooter. read more

First of all, never trust a dealership that refuses to post their price on autos either online or on the lot. They will tell you to drive the car and come back and we will give you unbelievable deal.. (1st warning). So it was a 2005 jeep sport 117k miles on it. We looked up the vin number while driving . High retail 9k . Low 6k He came back with 19k said we took 2,150 (2150.00) off for a sale day. We were like are you kidding me! He said well we put 15k into it. ( granted it had a new paint job). We said no way, of course he went back and said, ok it's been on the lot a while, 14.5k . We said, didn't you just say you put 15k into it! We walked out! Used car sales BS read more

Final and last update unless Xander post some dumb crap. Even IF it has been a year, I am allowed to beat a dead horse for a vehicle that EXPLODED with me and my CHILD in it. However, it has not been a year. This literally happened the beginning of 2020. Nice try. And uhm no. Your words were exactly "The only thing I can do is give America credit union $3000 for the car AFTER you submit proof that you paid the rest of the loan off first" even the credit union said that's not how it works. Even more so, you should have done way more for me than refuse to look at or fix the car you destroyed and sold someone. Make excuses all you want. I don't care if your employees do this for a living. They make a living off of scamming people so you are all scum in my eyes. read more

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Super easy and low stress dealership. Also a very personable team. Valentin pointed me in the direction of a great car! And bruce handled our paper work super quickly while also explaining everything we were signing! We would most definitely come back :)) read more

DO NOT SHOP HERE!!!!! yea i take back every thing i said, do NOT shop here for ANY car. i bought my car, thinking everything was great cause they checked it out. LIESS. less than a month later, i find out my car engine has SLUDGE on it from lack of upkeep on my car. so now my car engine is failing. idk if it's from cactus themselves or from the previous owner but this car should've NEVER been on the lot for sale. the bigger problem is the lack of service. i took my car in for service asap. a week and a half later, there's still absolutely NO update whatsoever when i had kept in touch with my sales guy GABRIEL BURT. they couldn't bother getting me a rental car either. i finally took it to another dealer, hoping to get it fixed. NOPE! they want the car back in their shop to do what, sit there?? cause that's exactly what it did when i took it there in the first place!! i am so beyond livid with this place and their lack of communication, respect, honesty and integrity read more

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Cars I've test driven have suspect issues pre inspection.. Make sure to get mechanic inspections.

We spent several days looking for a good used car at new car dealers, Craig's list and other places. Saw a car advertised at Cactus, went to see it and ended up buying it after a short negotiation which was painless for a change. We will go back if we're in the need for another used car. read more

I wanted to give a positive review for Cactus Auto. Today, I sold my SUV to Xander. He gave me the highest price out of 6 appraisals. Xander was very personable and so easy to work with. No negativity or hassle. The entire process was simple and took about 10 minutes. If you need to sell your car, go to Cactus Auto. read more

I walked into Cactus Auto with high expectations and wanted certain features on a car. Ricardo greeted me with a smile and searched with results of several cars in their lot. Ricardo allowed me to test drive several cars and listened to me while I stated my pros and cons to him. I finally found the car I was going to buy, a Jeep Grand Cherokee. When I purchased the Jeep I noticed there was an issue with the UCONNECT system and went to Ricardo about the issue. He worked really hard and pointed me in the right direction to fix the problem. Cactus Auto replaced the whole UCONNECT system without any hassle. This Jeep was the 3rd vehicle that my family and I have purchased from Cactus Auto. Thank you Ricardo and Cactus Auto for the great service. read more

I bought a car from Cactus Auto over 5 years ago and it was stolen. I had no hesitation about going back there after I got the insurance money. They worked me with me financially to get a great monthly payment & even delivered the car to me so I could ditch the rental. I cant say enough good things about them, they really went the extra mile to get me something I cold afford. Great place to buy a car. read more

I bought a van there, and the salesman strategically stood blocking where it had been wrecked. I thoroughly looked over the van, but never saw the significant damage. Now they are spamming me constantly by text, phone calls and email. They won't stop. read more

Be very careful when selling a vehicle with these people. We had a deal to sell for an agreed upon price. Was told to come back on Monday because they couldn't do anything about it until the banks opened back up. We get there on Monday, the sales rep is going about like she's getting ready to cut us a check for the agreed amount when someone else comes back out to talk to us. This person then proceeds to LOW ball offers us on a technicality AFTER they saw how much we owed on it. That is a shady sales tactic and not respectable in the least. The worst part is they tried to pawn it off as a miscommunication. So...You can just say whatever you want and then go back on it? Good to know. Proceed with caution with this company. read more

Can't say enough about Cactus Auto! I'd give them 6 or 7 stars if that was possible. They are one of two Kelley Blue Book (KBB) dealers that come up here in Tucson, when you get a KBB quote online. They gave me exactly the price that KBB quoted me on my 13-year-old Toyota Corolla. It was a seamless, quick process, and I walked away with a check for my car, and they even provided me a ride home. Shout out to Zander who inspected my vehicle, and had a check cut for me in less than 30 minutes. Very impressed with how easy he made the process. No sitting in back rooms and back and forth checking with a mysterious "sales manager". And no ridiculous lowballing on what was offered by KBB. Also, Vanessa was the one who answers the phone and I met her briefly as well. She's high energy and seems to have terrific customer service skills. Also met Tommy when I first arrived. Can't say enough about Cactus Auto and their professionalism, energy and eagerness to treat customers well. Pretty good chance you'll be treated very well there and be satisfied with the outcome! read more

Walked in and was instantly turned away cause I didn't come in with my husband don't suggest this place ended up buying another car somewhere else fully paid off read more

If I could give 0 stars I would. I ended up doing business with this dealership because I was contacted through Facebook due to their interest to buy my vehicle. I decided to head over the same day I was contacted (Sep, 12th) but beforehand I was running an errand. I was originally asking $8k and got talked down to $6,700 and a free ride home by an employee. I had a pair of Sony WH1000XM4 headphones which value to about $400 after tax, which I had with me while I was running my errand. I placed them in the center console because it was storming outside and one shouldn't drive with headphones on if that wasn't obvious. I have video proof of myself leaving with them and not returning home with them because they were in my car. Once I got to the dealership, I spoke to the Women I was messaging via Facebook and she would walk out every few minutes because she was playing messenger with whomever I was negotiating the price with. They had to go through my car to determine how much it was worth and they left me in the office while that took place. After we were set on a price, they took my keys, gave me my license plate and I didn't see my car after that, nor saw who went through it or even seen who I was negotiating with. They didn't ask if I had anything in the car, and of course didn't mention the $400 headphones inside the middle console. I do admit it was careless of me to leave the item in my car but the car was clean for a week beforehand with nothing in it until that day. Whoever went through my vehicle or moved it afterwards decided to take them. Not to mention half of their staff don't look a day over 25 and these are popular headphones on Social Media. I called, emailed, and even showed up in person but was avoided by the owner because he decided to let me know to come by conveniently right when he was leaving. He decided to make it right with a convenient brand new pair of Amazon earbuds that were left at the office which I decided not to take. I've asked to be reimbursed because the vehicle was in their possession when they disappeared therefore their responsibility. I asked if they could look at the cameras and of course they don't have cameras. The owner then decided to ask all the employees who were responsible handling my car and surprisingly no one seen a thing. Would it make sense for them to be truthful and come forward about stealing a pair of headphones from a customer and it not effect their job? I'm disappointed by the owners negligence and their inability to take responsibility over his employees action's, especially after doing business with a first time customer. I've been emailing the owner for the past two weeks and have been told to take it up with my car or homeowner insurance company. After having me come down $1,300 on the car and being an owner of a dealership it shouldn't be that inconvenient to reimburse me for the stolen item. The owner Xander has mentioned in his responses to low ratings on here, about keeping a great reputation and I wish that were true. Only if I read some of these reviews before doing business with them. Not only I'm I hoping to see better for this business but better for how this owner treat's customers, especially in situations like this. DO NOT DO BUSINESS WITH THEM! read more

I was looking for a VW Routan all over the country. They are inexpensive mini vans. Not a lit of them around under $8K. Everything I saw would be a rust bucket. So eventually I ended up seeing one and buying one in Arizona. Communication with Xander was good. Got my van shipped today. Everything he told me about the van was like it is and I feel like it was worth it to spend a little bit extra to get van from so far away. read more