I have the good fortune of owning two Honda vehicles. I purchased a gently used car from AutoNation Honda and get my car serviced at this location since they sold me a forever car battery in 2019. Before moving to Arizona, I was under the impression car batteries would last for 3 to 5 years because that's how long they lasted when I was growing up. In Tucson, the heat shorten the battery life significantly and so the forever program means they replaced the battery every other year, and I schedule an appointment for a new one. On this particular occasion, I brought my car in to get serviced as there was a recall on the fuel pump for my car and I was able to schedule an appointment at the day of my convenience. In the past I could work in the Customer Service area as they had a desk so you could set up your laptop at work. This day they ordered me Lyft to take me home, since the job was to take 4-5 hours. I was sent updated photos by text on the status of my car and a multi point inspection summary. After picking up my car, they actually called saying would I be interested in selling my car cause they wanted a car just like that, hoping to get me into a nicer newer one.. in the past when I have had to wait they have ice cream in the lobby for free for patron so silly as it may seem I always seem like excited to see that ice cream cooler. John and Corey have always been very nice and professional in the service department. In the past with other dealerships I dreaded getting my car serviced but here they really want me as a customer for life. The employees are sure to make sure I've been helped. read more

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I put in a single inquiry over a month ago and these people have been spam calling me multiple times a week no matter how many times I've told them to stop. Be VERY careful about sharing your contact information with this company unless you'd like to experience the same. read more

Unfortunately, my wife was talked into buying a "lifetime" battery from the dealership after the original one wore out. Since then, it has been replaced twice with what they now claim were 40-month batteries, yet each one lasted only about a year. Now the dealership says they will no longer honor the lifetime warranty and that we'll have to buy a new battery next time. It's extremely disappointing to see a Honda dealership in Tucson rely on practices that feel misleading and take advantage of customers. read more

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The Tucson Auto Mall sign on Oracle looks super trashy and unmaintained. Doesn't make a good first impression. Maybe the various dealerships could spend some $ on refurbishing. Also pick up litter in the vicinity. read more

Do not buy a car from this location. I overheard a conversation between the loan officer and a customer that had purchased a car and his payments were too high. First, they told him they could not refinance. He asked them to refund money that he paid extra for tire warranty and another item. The loan people he talked to totaled three individuals all told. The last one told him to apply for a loan at Vantage West Credit Union. I felt sorry for him and his family. He was taken advantage of. read more

This is for the service department and whomever decided to promise the 1st two years of maintenance on the house with a new car purchase. We bought a 2024 Honda Accord in fall of 2024. First service was smooth and cost free. Today, 3/2026 it appears we are over the miles of the package. The sales guy did not explain this well to us. However, the service manager made this right and allowed the 2nd service to be included! Very fair and we will be back for the next one! Thank you! read more

AutoNation Honda Tucson Auto Mall - Car Dealers Near Me - Tucson, Arizona

Worse experience ever just to much to even put here just ughhhhh disappointed 100% let's just say auto nation is 12+ thousand on a 08 honda they sold to me at 12 k been in n out the shop the year n 3 mons I had it for n every time it goes back its there close to two months read more

Terrible and not professional service. The service people seem to lack knowledge and understanding of basic customer service. Shop around with other dealerships for a better value. read more

I can't thank Elena, Ralph, and Jose enough for all the help they gave me with getting my new car this past weekend. I highly recommend going here to get your car. read more

Purchased a new Truck here. People who helped me were Kat Medina and Mark Ibarra. Highly recommend you guys call in and ask for them. Tell them you saw them mentioned in the reviews. No funny business of hidden fees. My credit was good so things went by smoothly but even then other dealerships will try to remove things or try to sneak things in. Very chill combo both of them. They both love animals so to me that passes the most important tests which they are good humans. They addressed the issue with Service department. They are severely understaffed. Left hoping both of these people do good things. A great impression of people wanting to get you into a car if you're honest with what you want and what you can afford and what your credit score is. read more

AutoNation Honda Tucson Auto Mall - Car Dealers Near Me - Tucson, Arizona

Make sure you check and demand all fluids changed before you purchase a used vehicle from this dealership. I made an assumption that the transmission fluid was fine until 20 days after purchasing my Honda. The 20th day the transmission shifted violently hard snapping my head against the headrest 4 times in a row that same day. Safety issue , YES! Dealership wouldn't touch it due to"as is" purchase. I was extremely PISSED! I took the vehicle to transmission shop and they checked the fluid finding it was a dark brown and they said it smelled burnt. 250.00 bill for auto nation negligent overlook. read more

Brought the car in for service and had a wonderful experience. The general manager gave us a ride to a close by coffee spot and we got complimentary ice cream and water at the end of our service. Arturo was our service specialist and he was very communicative and professional, he provided an accurate estimate of how long service would take. Additionally we brought the car in because of an AC leak that was covered under extended warranty. We would definitely recommend this location and come back for service when needed. read more

AutoNation Honda Tucson Auto Mall - Service center entrance - Car Dealers Near Me - Tucson, Arizona

This dealership is completely dishonest and unprofessional. We were told a car was available, even confirmed with someone that same morning before driving 2 hours to purchase it. When we arrived, we were told the car had actually been sold the day before. On top of that, the employee we spoke with was rude and dismissive. They knowingly wasted our time instead of being upfront. I would not recommend this dealership to anyone looking for straightforward and reliable service. read more

Great experience! Tammy helped me sell my car to the dealership with ease. She was very knowledgeable and helpful throughout the process. Honda partners with Kelly Blue Book's instant cash offer feature, so if you need a great place to sell your vehicle, I highly recommend Tammy and AutoNation Honda. read more

I've bought a lot of vehicles from Auto Nation and several other dealers and have had some good and bad experiences. I am here to say, working with Marcus on getting into the truck I wanted and Mark wrapping up in Finance, this was one of the most smooth and easy going experiences I've ever had. I am driving down from Phoenix and will gladly do it again for the next one. Thanks so much to a great group, highly recommend. read more

Made an appointment for car service, told to be here at 9am. My Advisor says they're very busy, the work should be completed 4 hours max maybe 3 1/2 hours. I finally see my car get pulled into the service bay at 12;45. Advisor tells me I need to be here at 9am to basically get in line for the work to be done. Unimpressed. read more

This will be my second visit to this store. Each time I've been here, its been friendly and welcoming :). First Impression: I came around 1pm during a work day, and it was fairly steady :). Interactions: Staff was friendly and inviting. I felt good about coming here in terms of comfortability. Service: I was here for an oil change schedule minder (B1). Value: I paid roughly $72 and some change. I'm not really sure if this is a value as other places as low as $20 will do the same oil change. I think dealerships are notoriously known to overcharge quite a bit. I do recognize that the oil itself is quite expensive if you're using synthetic oil etc. Recommendation: If you need services done for your Honda, then this isn't a bad place to come get it done. However, like most dealerships you will be hit with numerous recommendations and sometimes confusing and conflicting information that seem to be off when you visit other dealerships for the same services. I do believe they are genuine with their recommendations though and have your best interest at heart, but the price can sometimes be a scary factor when determining to make repair decisions. read more

The radio went out after the battery was switched. It is ridiculous to have to go get code from the dealership. We don't blame the local dealership for this. However, I wanted to point it out. The issue is really with the staff. Firstly, the door guy is great. The guys at the desk in the back suck! I waited in the first, guys, line for 10 minutes. He then tells me I need VIN. So. We walked out and found it (car belongs to our gram). I waited in his line again for 10 minutes and we he got to Mr. He said he had to go do something and told me the guy beside him would help me. I walk over to him; he then gets a call and took it and I waited another 10 minutes. Finally. I hand him the VIN and ge says I don't need that. "You need to pull your car around and we need to do it via blue tooth". So, I did that and after another 10 more he came out and did it within 60 seconds. Why 3 stars and not 2 or 1 stars...well, it's because they didn't charge and the front door guy was great! read more

AutoNation Honda Tucson Auto Mall - Car Dealers Near Me - Tucson, Arizona

I would give them a 4 Star rating but their restroom was very dirty and the expedited service is very slow. I won't be back. AutoNation Honda on East Sahara in Las Vegas is way better because they didn't gross me out when I had service done there. I'm still trying to figure Tucson out because they are like a border city and it feels more like being in Mexico than the United States. read more

Amazing car shopping experience, would highly reccommend Ryan if you are looking to trade in your car for a new purchase.

2 1/2 hours for an oil change, not great. Another chance; paid $24 for a tire rotation and oil change. 2hrs 45 minutes later done, however checked the tires and they had not been rotated, confronted service advisor who said it was done. I insisted it wasn't they checked the video of the service bay and discovered it had not been done. They got me back in 15 minutes later it was done. Recall for Honda pilot they want me to drop it off at 7:30 AM and leave it all day! Other owners on forum mention it only take 1 hr. Also, the shuttle only takes you 5 miles, Oro Valley is 8 miles. Not using them again, taking it to a competitor. Also, they couldn't do the recall until a week later, competitor got me in the next day!! read more

A vehicle which I had for a couple of years that I used as a backup car if there were problems with the other one did not pass the vehicle emissions. The fix for this would have been more money than I could spend it this time. After inquiring on the internet for a possible solution, I got a call from Brooke Murphy from autonation asking me if I would like to make an appointment to let them see my vehicle. The next day I went in and within an hour they had Is evaluated my car And paid me what I consider to be a fair amount. This certainly saved me much anxiety and time. Brooke and the staff at autonation were great to work with. read more

1st: we went to look at new Passports on a Saturday. The salesman said they only had (2) blue or black. We said, we wanted white. He said if you come back on Monday I can get it for you. We made an appointment for 1pm Monday. He called to say, remember when you come to bring you title to trade in. #2. We arrived Monday only to discover the white Passport was not there. Not cool. Only the blue or black were on site. He said, lets just test drive the black. It was disgustingly dirty inside and out. You would think if you made an appointment they would have their ducks in a row and at least washed the vehicles. He could tell I was not happy. Then, he said would you be open to a different color? I said absolutely not. He said if you like the black we can order the white from our sister company. I don't like playing games and being lied to. After test driving my husband and I said absolutely Not...plus the drive was not as expected. We just saved a bunch of money.... read more

Waited 2 and a half hours for a basic oil change after I was told when I got there that it'd take an hour and a half. If I'd been given an honest time estimate I would not have chosen to wait for my car. read more

Brought my vehicle in for a Kelley Blue Book Instant Cash Offer and was helped by Miguel. Initially, he took the time to sit down with me and explain the process and then asked if I had any questions. During the process I was provided water and a comfortable place to sit. All-in-all, I DID end-up selling my vehicle to AutoNation Honda Tucson Auto Mall, and I would definitely recommend dealing with Miguel if you go there ! Thank You read more

So on the Sales side, we made a trip from the Eastside to test drive a car shown on their website that apparently wasn't really for sale. On the Service side I've tried a couple of times to get pricing on a software upgrade but calls aren't returned. read more

Just a great all around experience. The staff is always polite and greets you entering the building. They are quick and efficient. I had to bring in my car for a software recall update and Corey P. was the technician that helped me. He explained everything in great detail, went over the multi point inspection with me, and got my car back to me within hours when it could have taken days. I would recommend this place for purchasing a new Honda, or taking in your current one for maintenance. You won't regret it! read more

I thank God for these guys! Really gave us a great deal with the new Honda Ridgeline sport. Definitely ask for Bob, amazing guy. Vincent was a great finance person for all needs. Most definitely Nick too was such a great guy for giving us different options. Great team, thanks again! read more

AutoNation Honda Tucson Auto Mall - 2023 Honda Ridgeline Sport on the lot - Car Dealers Near Me - Tucson, Arizona

Appalling! After 3 years previously halfway decent customer service with my Honda this week last week, while driving at work, my dashboard displayed a troubling message, so I attempted to reach a service advisor to see how quickly I should get the car in to get serviced, now the car was drivable, but for how long? I have very recently had its annual service. So as they often don't pick up their phone calls, (so then why have a phone) I waited a couple of hours for a callback, never got one, so in the afternoon I tried again, waited awhile, then tried again and so on. So I attempted to make a service appointment, but the site was down it said "If you encounter technical difficulties with online service scheduling, please call us at 520-200-5084 to schedule your appointment." and Honda continued to ignore my messages. So I called this number but could not get an answer and I tried various other numbers, I left more messages, still never got a call. So the day ended for me with not one person bothering to call me back. So the following day was the same, but I was able to get through to the call center in Texas many miles away, They only were able to give me an afternoon appointment but wanted a morning one, but kept getting told they were booked so I took the appointment for this past Saturday, then still continued to try to get a service advisor to find out how safe it is to continue to drive my car, got another appointment maker who told me it is probably ok to drive it, but not that much, so I asked him to get me a service advisor on the phone, so I could speak to someone in person, he put me through, I left another message. This went on all day yesterday, and then I tried calling the call center again complaining that I had been waiting days to speak to a service advisor, they put me through I got nothing, then I called them to ask how I could speak to the service manager Daniel left another message, still nothing, so I asked if I could get a better appointment and they said yes, gave me one on Weds 7/17, then later yesterday I got an email from Cashier/Service Appointment Coordinator 520-690-3357 who sent me this Due to being overbooked the appointment for 07/17 has been canceled. We have an opening for the following days 07/18 at 12:30 pm open as well as a few options on 07/19 as early as 11:30 am. Let me know what you would like, thank you. So I attempted to reach her, NOTHING, so I emailed her back taking one of these 2 inconvenient appointments for me, requested she confirm it was still available and never got a call. Plus they continued to not return my calls to answer my questions, now it is approaching a week later, still NOTHING, I even tried to reach the service manager, yet again Daniel, left him another message to please call me back and how long I have been waiting, and that so far I left a complaint that my current customer service experience has been appalling, and to please get back to me, in the meantime days later, still no response from anyone, never got to speak to a human service advisor. Now it's the following and I still have to receive a callback. I am so pissed off and frustrated, Sunday they are closed. UPDATE: Never did hear from them today Monday that will be at least 6 days of unreturned calls. O've left messages for any available service advisor, I have left messages for Daniel, Scott, John, and Brandon, none have returned my calls. How is this acceptable??? read more

I found an honest salesman Isaid Palacios in AutoNation . I was looking to change my Crv and was looking for a Mazda CX5 . I had difficulty dealing with cars available in dealers in Phoenix I wanted to be sure the car was really available before I drove 2-3 hrs to dealers there. Needle to say, each day I was to drive there, I get an advice from some that it wasn't available and from some no advice at all that I was fortunate that I called to confirm. Today I checked online and found one in Tucson. The car was what it said it was online, the salesman patiently explained the features of the car that went into the car price. One thing I learned was that the occasional hail that happens here in Tucson, causes dents that you may not see but affects the trade-in value of your car. Thank you Isaid for a pleasant experience in buying a car,made it less stressful! read more

UPDATED REVIEW: I'm honestly surprised. I had to edit my first review, which is still attached just below this one. The sales side of my experience was awesome. But I am so blown away by how poor of an experience I've had with the AutoNation service department. My truck has been in the shop for almost 2 weeks already. I was quoted the job to be done in 2 days. Dropped my car off on a Wednesday, a full week before Thanksgiving, quoted to be done by the Saturday before Thanksgiving. Then the quote for Saturday turned to Monday, then Monday turned to Tuesday. Then I was called on that Tuesday saying they found another issue with the truck, and that fix wouldn't be approved under warranty until after the Thanksgiving holiday (which royally ruined my holiday travel plans). And now, the Tuesday after Thanksgiving, they call me back saying they still have not yet fixed my vehicle, and that I need to wait for yet another warranty approval, and now I feel like this is a bad joke. The AutoNation Service department has not proven to me at all that they actually care about their customers. If a customer buys a certified vehicle with a warranty from a supposedly reputable dealership, and the customer needs warranty work done, that dealership should provide loaner vehicles in the meantime while the customer's vehicle is being serviced. Why not AutoNation Tucson? BEWARE DO NOT BRING YOUR VEHICLE TO THIS SHOP Dealt with Nathan. He was great. Very friendly, very helpful, transparent about the way he does business. Made the buying process as quick and pleasant as car shopping can be. Followed up with me after the purchase and made sure I was enjoying my vehicle. Will recommend him to anyone needing a positive car dealer experience for a change. read more

These guys ripped me off unbelievably!! Charged me $1400 OVER what Jack Furrier's said they would've charged me. This is what happens when service reps make commission (which is illegal in CA). They have every incentive to rip you off, and they do. I got such a bad vibe from this service department. NEVER ever going back, and trust me you should not either. read more

I purchased a low-mileage pre-owned 2006 BMW 330iC ZHP package from AutoNation Honda last October. The purchase process was hurried up due to other interested parties supposedly offering to purchase the car, so my due diligence was fast-tracked and relied mostly on the salesperson's comments and videos stating the car was nearly perfect with no discernable issues on the exterior or interior. I paid their asking price, including a bogus $500 fee that I did not appreciate having been added there. Anyway, the car arrived a couple of days later with multiple issues, including a badly repainted hood, which happened also to be missing its insulator, a poorly resprayed front bumper with two out of the four clips broken, many dents across the body, and smelly interior, and a sticker on the instrument panel covering a permanently lit red TPM light! This was shocking to me as the car was described to have been pristine with no paintwork except the front bumper that the dealership was going to respray to cover some scuffing on its underside. I contacted the dealership through my salesperson, who basically tried to buy time while they would decide what could be done. I ended up working directly with the GM of the dealership (Paul Peranzi), and he agreed to take the car back and unwind the deal, but he insisted that I pay for shipping (one-way), which I reluctantly accepted. This car should not have passed an AutoNation dealership's standards and sold to me in that condition. It was a major embarrassment, in my opinion, for the dealership, and while I appreciated Paul's willingness to take care of things, I believe he should have covered for both directions of shipping since his salesperson and sales manager failed to notice (or disclose) these rather basic and easily notable issues and did not properly answer all of my many questions to communicate the accurate condition of the car. Overall, despite my prior successful AutoNation purchases, this truly was a waste of time for me and things could have been handled far better. read more

This place is HORRIBLE. I spoke with one of the managers to inquire about a car for two days before driving from Phoenix to Tucson to make the purchase. I had a pre approval letter already. I asked if the car could be bought virtually or put a hold. I was told NO. I told Joseph that I didn't want to drive two hours for no reason, he sent me the price breakdown and I even got an email confirming my 5pm appointment. I drove 2 HOURS to go buy the car already had the bank pre approval had an appointment just to be told the car was sold!! I was then offered two additional cars that were way over budget and had over 100k miles. No one bothered to call me and tell me that the car was sold and not to make the drive and the person at the dealership then told me the car could have been put on hold but wasn't! I DO NOT RECOMMEND THIS PLACE AT ALL!!! read more

I have had my 2017 Honda CVR in three states and AutoNation Honda is the worst experience I have ever had with a Honda dealership. My CRV has 56,000 miles on it and they wanted to charge me over $1,300 for a tune up. I said no! They did an oil change on the car and changed the brake and transmission fluids. They did not tell me my air filters were dirty and did not bother to change them. They simply sent me a text that the car was done and ready and I found on the receipt afterwards that the air filters were dirty. I'll never bring my car back to AutoNation Honda again, even if this means driving from Tucson to Phoenix to get service done. I did internet searches for Honda tuneups and nowhere did I find that a tuneup is over $1,300. I'll have to see if a friend of mine can replace the air filters or I'll take it to Jiffy Lube etc for that. read more

Had the worst experience at AutoNation Tucson service center. Went for routine oil & filter change. The clerk said your car doesn't need it even though I had called to confirm it & received emails of service due. I asked how do I know when I need to schedule if it's not every 5k miles & they couldn't give me a clear answer. The manager Paul Peranzi got mad when I showed him the email & said they would do the oil change but I needed to give them a 5 star review because he "was going to have to pay for the service cost". I would've rather rescheduled if it wasn't needed since I took time off work to come in. The parts department had my all weather floor mats and offered to install them which they didn't do. When the service was finished, I saw the mats put on top of the factory ones & bags from my car had been overturned & stuff had spilled out requiring vacuuming. I had to take the mats out & vacuum my own car. Later, I noticed my dash lighting looked different & called AutoNation (likely the service tech changed the brightness/contrast) but trying to talk to the mgr Paul ended in disaster. He first said he'd call me back & when he did, he started off saying he looked at the cameras & no crimes were going on. He then yelled about being accused of switching parts when I asked to speak to someone else. I told him that wasn't the issue & I wanted to speak to Honda or someone else and he said no and that I was banned from the shop. I have had good experiences at this place in the past, but it has horrible new mgmt and Mr. Peranzi was abrasive from the start. The oil & filter change took over 3 hours and they were impossible to deal with. I won't buy a car from them again. Obviously, from seeing other reviews, I'm not the only one with this negative experience. read more

Employees were unprofessional and insensitive saying "grow up" constantly from 7am to almost 7:30am.

11/22/19 Just leased our second vehicle from Honda. Seth was very thorough and personable. Made the conversion very easy. Explained the new features of the new car well. Chas in the service department is always a pleasure. read more

This Honda location is probably one of the worst for service. I would NOT recommend buying or servicing any vehicle here. There is almost ZERO customer service and support from them. After 6 phone calls and getting disconnected or promised to get a call back from the service center I finally went in to the service center to actually talk to them. You would think AutoNation Honda would be concerned about there 2.9 rating. But obviously they are NOT. Stay away from this location, it's not worth your time! read more

Bought a certified pre-owned Jeep Wrangler here 3 months ago -- the Salesman was awesome. I did have a few issues with the vehicle but Paul Peranzi, the Sales manager, was amazing. True white glove service and really went the extra mile. Really happy with the purchase and the customer service. Thank you AutoNation Honda! read more