Just returned my rental today. Alyah and Jackson made this the easiest rental experience I've ever had. From the moment I walked in, they greeted me with big smiles. They were attentive, supportive, and went above and beyond to make sure everything went smoothly. This location on Edinger Ave is lucky to have them. Will definitely be coming back! read more

Very impressed with this location. Got helped by Jake and another gentleman. Vehicle I received was in great shape, and deposit process was simple and fast. I would definitely rent here again. read more

Choose any other location if you value your time. I already had a rental car from Enterprise and just needed to renew my contract. Came to this location because it was close and it took exactly half an hour. They have 1 person working here, and for such a small and obscure location, it is very busy. There were 3 people ahead of me and 5 more walked in while I was waiting. Making every single person wait half an hour is ridiculous. You are better off driving twice as far away than coming to this location. read more

Manager Aaliyah was very helpful, best service from a rental car company so far, would visit again.

Worked with both Leah and Jackson. Both were efficient, professional and friendly. Was in and out within a few minutes.

Ppl are amazing best deal for pick up and drop off! All staff are kind and responsive.

Renting a car with enterprise at this location great experience. Amazing customer service. Justin is very kind and very knowledgeable with my Q's. I would definitely come back! read more

Understaffed. Unorganized. Under-trained. Apparently rentals not kept on property. Sane yourself the trouble go elsewhere.

Service is ok. I'd give them 4stars, because there was something wrong with the car. I tworked, but you guys should check the brakes. It was pulling to one side. Hopefully nothing dangerous comes of the situation on a future customer you know? I did tell the rep person. read more

POS organization. Rented a vehicle from the San Juan Capistrano location. The vehicle was filthy and I could not wait any longer to have it washed. The vehicle later had mechanical issues and had to be towed and we had to uber to another location. They handed us the keys to another vehicle without conducting a walk-around inspection and did not require us to sign anything. We dropped the vehicle off later and had no issues. They have a filed a claim for $850 for under-carriage damage and threatened to send it to collections. Anybody else have this issue as I will be filing a class action lawsuit. read more

Enterprise is terrible. First off, the customer service is poor and unprofessional. Also, I just found out that they charge a $4.95 convenience fee on top of the tolls if you use the toll road. What a joke! Just a total money grab. My toll was only $4.08 so I paid more for their ridiculous convenience fee than I did for the toll itself. They should have given me the option of charging it to my own account. Needless to say, I will never use them again. read more

Enterprise Rent-A-Car - Screen shot of toll charge plus their lame fees... unbelievable. - Car Rental Near Me - Tustin, California

I went to this location to rent a car after an unfortunate accident. I am not gonna lie at all, the customer service was great. The guy who helped me was straight to the point and got me in and out in 20 minutes. However, I reserved the car until Sunday and when I asked about the return information, the guy told me that I would be able to return the car at any time during Sunday. I had then asked if I would be able to return the car to any location, but he informed me that it would be better to return it at that exact location. Fast forward to the end of my rental, I put the location in my maps and it surprisingly said CLOSED TODAY. When I looked up the hours of operation, it said that it was ALWAYS closed on Sundays. Luckily, I was able to go to another location in Tustin that happened to be open and the workers there helped me out better. Overall 2/5 experience with this specific location 3097 Edinger Ave.. Why would they inform me to drop off the rental at their specific location when they know they are always closed Sunday? Terrible service. read more

Service was amazing, people were very helpful and the car was awesome. A very short rental while my car was in the shop and the experince was great. read more

I reserved a hybrid rav 4 or similar vehicle for a trip. Got to enterprise and they did not have my car. After having me look at a couple of unsuitable cars they offered me a Highlander for $18 more a day. I said is it a hybrid at least? and the employee said "I think so". It is not a hybrid. So we have a gas guzzler for our trip that is more expensive in every way. And it smells bad. I asked the employee "what is the point of the reservation?" Crickets. read more

This is by far the worst enterprise location, multiple times. I came here to rent a car and each time I find myself disappointed they trying to upsell you. They make you. Wait, horrible service. read more

Enterprise Rent-A-Car - Front door of the place - Car Rental Near Me - Tustin, California

I had the BEST Customer Experience at this location! Their Supervisor Ms. M was friendly, caring and very professional during my hardship car situation! Her fun great energy was greatly appreciated! This world needs more individuals who value the meaning of performing excellent Customer Service, our World is lacking greatly. Thank you for caring and for being a shining bright star during my bad situation. I appreciate YOU!!! Granny P :D read more

I had to get a rental car while my car was in the shop. I've used this location before when my other car was in the shop years ago but I don't remember the experience. This time, Eric picked me up from the auto shop and drove me back to Enterprise to get the car. Everything was conducted outside and employees were all wearing masks. Fast forward to dropping car off. It was again, very smooth. We did a walk around of the car. The closing out was done via a tablet. Afterwards, I was driven to the auto shop by DJ to pick up my car. Every employee I interacted with was friendly and courteous. A great experience! read more

Bad customer service. Rep tries to upsell and when u try to down grade they say there's no cars available. They don't care about the needs of others only their sales. read more

This team is not ready for prime-time. I was given a dirty car at the time of my rental (see photos). When I brought it to management's attention, the response was lacking. At the time of car return, the Branch Manager Justin Davis could barely make eye contact with me and clearly did not know how to negotiate. No leadership. Enterprise promises a "Complete Clean Pledge." Very important during this new COVID-era. Justin said "We don't look at the cars when they arrive to us, we assume they have been cleaned." A missed opportunity on his part. Not good enough. Pleasant smiles and average personalities at this location, but no A-team here. Train 'em up, Enterprise! Otherwise, your paying customers like me will rent elsewhere. read more

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Enterprise, can you please read this review? Your branch manager, Moe, here is exceptional. I had to pick up a car on Tuesday, and it was such a bad day for me before coming here. State Farm was providing me a rental car because their (careless) insurer had backed into my parked car, and they first sent the reservation to Hertz. As terrible as Hertz always is, they never picked up the phone and their corporate customer service rep even tried to reach out and was confused as well. Finally I called State Farm and transferred the reservation to Enterprise. First of all, I had never had such a nice driver from Enterprise. When the driver picked me up from the auto shop, I thought I was hopping on a fancy shuttle, because he greeted me with such enthusiasm and even opened the door for me. He made sure I was comfortable in the back and chatted with me, everything an awesome driver would do. Once I got to the location, I noticed that it was small and crowded, and I honestly didn't expect much. I always had average experiences at other Enterprise; as long as they keep being much better than Hertz, that's good enough for me. It was 4pm and there were a few customers around, but it was busy for a small location. Moe at that time was giving a car away, and another lady lined up behind me. After he was done, he reassured me that he would be right back and also asked if the lady behind me was dropping off the car. He explained to her that she could have dropped off her rental car at the selected locations because this location has relationships with these shops, but she could be dropped off as well. He even made sure that I heard it and provided me that option as well. This whole time, he was so patient and energetic to meet his customers. He asked me if it was okay to help the lady first because she decided to drop off the car, and of course it would be okay with me. Afterwards, he got back to me right away. He looked at my reservation and said the insurance company gave me so little to replace my current car, and he offered me a better car with no hesitation! He said it was because I was so nice; no, sir, YOU were so nice. The pick up was quick and efficient. He walked through everything with such honesty and professionalism. He didn't try to push me to add any services or upsell anything. He was helping me with #1 customer service. Honestly, I had NEVER met a manager this nice anywhere, especially at a busy afternoon. Moe was so genuine and personal-able, and I knew I could trust him 200% right away. So, Enterprise, can you please take my review as a consideration to promote this man or give him a big raise/bonus? He is a fantastic representation to your company, and I would come back to this location in a heartbeat, doesn't matter how far away I am. Let me tell you, he definitely deserves a lot more! read more

I'm so disappointed with this place. I was involved in a car accident and had to pick up a rental car. They dropped off a disgusting rental car at my car repair shop and thought it was okay to drive it. This car was UNCLEANED whatsoever. It smelled like food, the carpet was unvaccumed, and there were stains everywhere in the car. I had to go to another location that was very helpful and accommodating. Overall, I do not recommend this location, their cars are filthy and gross. Absolutely ridiculous. read more

My car was getting repaired and the insurance company referred me to this location for a rental car. I dropped off my car at the car shop and was told I would be picked up to be taken to Enterprise. I waited almost 30 minutes after being told it would take 5 minutes. It was fine - I figured they only had 1 shuttle service. Upon arriving, the lady who helped me was very "sales" oriented. As in, trying to up-charge me for the smallest things. I told her I just needed the basic car to get me around while my car was in the shop. She then continued to recommend high end vehicles at an extra $$. Once we settled on the car, she again attempted to up-charge me on additional costs for the rental. I know it's their job to ask about collision insurance, etc. but I knew I wasn't going to use the car as much and told her it would be unnecessary. Again, she proceeded to push and push. At this point, I just wanted to get out of there!!! Upon returning, the same "sales" lady ignored both my husband and I as we entered the office and proceeded to help another customer who came AFTER US. I was livid. Thankfully, another employee who noticed we were waiting for quite some time helped us out. I will not be returning to this location. read more

Ali at Enterprise Rent-a-car at 5 Auto Center Drive in Tustin absolutely turned my 48 hours around! This was not an easy feat, mind you after being hit by a big old hummer and knowing my dad's convertible car, recently inherited, may soon be a total loss. Ali was warm, friendly and a great listener to my tales of woe. He picked me up from home, brought me to the store, and then actively ran around to assist me. After feeling the lowest I have in a while, Ali, really made a difference and I went home in the freshly washed rental feeling lucky and smiling. Not at all what I had expected!!!! Thank you, Ali!!!! Give this guy a major raise!!!!! Marcene Marcus read more

Horrible customer service. Came in to pick up my rental while my car was being prepared and wasn't greeted with a hello. Walked up to the counter and the woman (I forget her name) started helping me. Before I came by they stated I needed a credit card to put the deposit down on. Currently I do not have a credit card because of an issue with my bank. They refused to let me use any other credit card because it did not match the name on my ID (understandable). Justin (who wasn't even in the conversation to begin with) chimed in with a rude tone once he got off the phone and told me there wasn't anything they could do and that I'd have to call the insurance taking care of the claim (which wasn't even my insurance it was the person who hit me). While waiting to get ahold of the insurance I overhear the lady on the phone telling someone a similar thing on how they need a credit card with matching name and that they don't accept cash. Then I hear her proceed to say they allow debit card... WHY was this not given to me as an option when you could physically see I didn't have a credit card. Instead I was sent to call the insurance that wasn't even mine and waste more of my time. They never asked if I had a debit card (which I do). I then say "oh can I use my debit card?" and am yet again responded to in a rude and short tone by Justin stating that yes I could but it takes longer for my deposit to be returned and is more of a hassle. Basically sounded like he didn't want to deal with it. I proceeded to use my debit card because obviously that was my only option. Justin was short with me the entire time and clearly just looked like he hated his job and didn't want to be there. Unprofessional. Car was given to me dirty as well with multiple pieces of trash left from the previous renter. Avoid this location at all costs. read more

Enterprise Rent-A-Car - Fork left in side door - Car Rental Near Me - Tustin, California

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Aston Martin does not equal Alfa Romeo. Shame on the branch manager (I believe it is Shamir), who lied to my girlfriend charging her a $15/day premium and then laughing about it when she called him out. She went back to this location requesting to be switched to a different vehicle without the premium and they told her they will waive the charge... ok cool. We ended up going to the airport location to swap out the car and that team was stellar. When returning the car we see that a $10/day premium was still tacked onto the reservation. So not only did they lie about the type of vehicle, they lied about removing the up charge fees! Avoid this location at all costs until management is weeded out. read more

I had a fantastic experience at this location. Rob and Jennifer went above and beyond to provide excellent service! Far exceeded my expectations. read more

ALERT SCAM Please do yourself a favor and Stay away from this place. I have cheated by Eric the manager he was also a big liar for a crappy car with about 27000 miles on it for 30days and stated 'brand new car' to fool you. They tried to screw you up and stole money from you in stead of trying to do business like everyone else. I have reported to my auto insurance to get them off their preferences to avoid any other case like mine! I will also take them to small claim court to follow it to the end as I have witnesses and pictures of the car the rented to me. read more

Everyone here is very friendly and they provide quick and efficient service. I was in and out in a flash both for pick up and return. I needed a car when mine went into the body shop. The Enterprise staff offered to pick me up at the body shop and to return me to the body shop after the rental. I didn't need the ride but it was great that they offered this service. My car rental was covered under AAA insurance and Enterprise received most of my information from them prior to my arrival. The rental process was very quick and simple. The rental car was nothing special but at least it was clean and new. The only negative I can think of is the location. It's in an oddball business park that has limited access and poor signage. You can't even see Enterprise from Edinger; it's located toward the back of the buildings next to Midas. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tustin, California

I was tricked into taking a more expensive car and never compensated for the companies mistake. Personally i hate writing reviews i think having to write one takes energy and time but i have to say something before someone makes the same mistake i did. Please be careful going to this enterprise or any for renting a car. I unfortunately got into an accident and my insurance offered a rental which at first i was hesitant since i hear horror stories but i needed transportation for work so i took the offer. When i was at the location the front desk representatives where really nice and we discussed if i wanted insurance which i declined. Another thing that was quickly talked about was that they had only one car available that i could take and it was an SUV and i thought alright that is fine i dont mind what car is available as long as i can use it for work. There was no discussion or paper to be signed that the cost of the car was more than what my insurance could cover. (I do not blame the representatives at the desk in fact i believe they were also misinformed) So when i dropped off the car i got a charge of $240 from enterprise which i thought was odd and couldn't have come at a worse time either i am flat broke shelling out money to find a new vehicle and take time off work and now this? So i called and spoke with Heather at this location for clarification on the charge and was basically brushed off like this is what you agreed to pay and hung up the phone. So then i called customer service and she explained that the vehicle i agreed to take was more expensive than what the insurance could cover and that a refund is not possibly because i agreed to rent the car. (Which again was not discussed or written anywhere on the contract that i signed) So not only was i tricked into taking a more expensive car i was treated like i am to blame for this and now as i write this i have $1.27 to my name and rent coming up soon. Big name companies taking advantage of low income people like this makes me extremely sad for the world we live in now. I attached some pictures of the charge and contract maybe there is something that i am missing? Maybe i am dumb and just signed away the little money i have? But if any is true is it right for this to happen in the first place? The customer service email that responded was a joke they were unwilling to help or listen when i called and didn't even bother to spell my name correctly in there response. AVOID THIS BUSINESS read more

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Great prices and they made the process very easy to rent and return a van. I had noticed that the gas gauge was at 1/4 tank and they had put 3/4 tank, so I called the rep and he immediately made the change. read more

Through our insurance we rented a car from Enterprise Rent-A-Car division at 30 Auto Center Drive in Tustin. We have been using Enterprise for sometime now, but this branch was exceptionally professional, service oriented and all the employees had great attitude and friendly. Kudos, especially to Krystal and RJ. RJ is super knowledgeable and professional. Working with him was a great pleasure. Thank you RJ and thank you Krystal for your great service. read more

I really like this branch. I've been renitng a few times now from this branch and had only good experiences. The staff is personable but professional and do their best to give everyone the best car for them. read more

I received notification of a damage claim on the rental i had. Just want to say that it is complete bullshit. When i rented the car ( which was a POS in the first place with a foul odor, airbag light on and keyless system malfunction ) at first i pointed out the scratches all over the vehicle including on the wheels and was told by the blonde enterprise employee at this location, that they don't care about the scratches or the damages already on the car. The vehicle did NOT have any damage upon dropping off at Garden Grove. It was in the same condition it was when i picked it up. I even told the employee of the scratches that were already there and you guys still have the nerve and dare to file a claim of damage against me. Enterprise is the most horrible place I've ever done business with. Please communicate between the Garden Grove branch and the Tustin branch in regards to watever you guys are after. Complete horrible experience since day 1!! Advice to renters, video record, take pictures of any damage that is on the vehicle they're trying to rent to you, before signing and driving off, otherwise you'll get taken advantage of like me. Nothing but crooks and thieves. read more

Enterprise Rent-A-Car - Airbag light flashing, keyless system malfunction notification. This is in the parking lot before taking the vehicle. - Car Rental Near Me - Tustin, California

We have twice rented cars from this location and really like the people who work here - very friendly and accommodating. Both times cars were in excellent condition and ready to go. Can highly recommend this Enterprise location. read more

Meghan is stellar! She is so helpful, friendly and has great energy! She is so eager to help and efficient.

They ask you for $200 deposition. Be very careful about the agreed price and the contract. If you rent for a week, be careful you have to pay for 5 days not weekends. Dirty back seat which was disgusting and items left by former customer. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tustin, California

This location really worked hard to take care of us. My daughter was in a car accident and we needed a rental car asap. Location was friendly, worked hard to get us in and pout quickly, and even offered us a discount due to vehicles taking a little longer to get due to Covid restrictions. I appreciated the time they took with us. read more

I was having work done on my car down the road so insurance paid for my rental here. Enterprise said they were right next door but I later learned they'd have to pick me up - in a crowded car that smelled like smokers. It was really busy on Monday morning with lot of pissed off people waiting around the small lobby. Luckily I was in and out pretty quickly and he showed me a Kia SUV that he said was $2 more than what insurance would cover. I took it just to get out of there; it was dirty and had less than 1/4 tank of gas. Someone from Enterprise representing my insurance company called a few days later to ask how it was and I told her. She said it was more like $5/day extra but she'd wave it because of my experience. Dropping my car off was easy and I was given a quick ride over to my shop in a clean car by a nice gentleman. It was a mixed experience but they took care of everything and made good in the end. read more

I enjoy working with the staff at this location. Yvette and her team are super friendly and professional. I always feel that I am in good hands and they care about the smallest details. Highly recommended to do business with them. read more

AVOID THIS PLACE. I remember why I never like to rent from enterprise: pricey and subpar service. Over the past month, I rented probably 10+ times from Alamo, Avis, budget. Never an issue. However, for enterprise (at least this location), they somehow can't figure out how to properly coordinate car return from one location to another. It took them at least 30 min for me to return the car. For the other places, at most, I had to wait 5 minutes. I just don't understand how this place can't find my "contract". I will 100% never rent from enterprise again. When there are so many car rental companies out there, this is definitely the worst one. I just couldn't believe I spent 50+ min to return the car and they still couldn't close the contract. The rep named Ahmed? Wasn't helpful at all. read more