I had reserved a car the day before I needed it. I was on a time crunch so I had reserved it for…read morethe EARLIEST I could in the AM. I didn't get a car until around 10am. (Which is the customers faults apparently bc cars are suppose to be turned in the night before so they assume there will be cars available for the AM customers). I wasn't warned this might happen. (What happens if a customer is trying to catch a flight -they can't be two hours late to the airport.). I also wasn't told there would be a $400 deposit hold on my credit card until the car is returned. When I went to return the car at a different place that went okay even though there was no one around to take the car back, there was a key box and it was completed online- I received an email that the transaction was closed ( it was a small town so I gave them more grace.) I went to rent another car a week later (in the Dallas area) to try and return home and it was a WHOLE mess trying to get a car rental that would allow me to do a one-way trip. I had made another reservation and the same thing happened again where there were NO cars available even though I called in before we left to go pick up to confirm. Then when I got to the shop, I was informed it would be an extra $100 because it was a one way trip, But they didn't even have any cars available anyway. I had already input ALL of that specific info online on my reservation AND when I called in. I had spent 2 hours online and on the phone and then that still happened. This company is just very messy, very unprofessional, poor communication between reservations and the offices, and people are not trained very well. I had a poor experience with FOUR different offices between Tyler and then in the Dallas area, if that tells you anything.

They are not patient with you or any understanding worst business to deal with people want money…read morebut don't want to work few minutes past closing

When I say I've been with this company for over a year and they have really been more like family…read moreto me and have helped me with anything dealing with my truck. I would tell anybody needing a ride go check out my family a AB and they will hook you right up best experience I've ever had with a vehicle. Come join the family

AB Rent-A-Car Inc. is AB Rent To Own serving customers across East Texas with car, truck and suv…read morerental vehicles and rent to own options as well. Great people, better deals and good automotive services for any vehicle you choose. $99 a week is perfect for my budget. In Tyler, Tx and Longview, Tx. Ask for Frank and tell him GUBU sent you.

Kat takes care of her customers. She is beyond amazing!!!!! I've been renting cars at TYR for…read moreover 12 years and I always always choose National. And it's all because of Kat. She is helpful, professional, and treats me and family like kin. Thank you Kat and thank you National!

The car in the category I booked online was unavailable when I landed…read more The station manager Kat Nunez kindly offered a complimentary upgrade to the next car category. Her efficient service epitomized a stellar customer experience. The rental company is located in front of the baggage claim and clean restrooms.

Great people, great service ! I have rented cars from this…read morelocation twice and both times I had a very good experience. The cars were nice, clean and reliable and the people were kind and went above and beyond to help. Strongly recommended

Every time I rent a car here to be delivered to the FBO across the street. They tell me that they…read morewill have a car and then it never shows up. I had passengers that spent a lot of money to fly here to make an important doctors appointment and they said the car would be here and when we landed, there was again no car.