This location appears to have significant management and efficiency issues. During my visit, employees seemed to be moving very slowly, with little sense of urgency or clear direction. There was a great deal of conversation but very little visible productivity. After checking in and paying, I waited approximately 45 minutes for my vehicle to be brought up. The crowd and delays appeared to be caused more by poor organization and lack of supervision than by customer volume. Overall, the experience was frustrating, and the level of efficiency was far below what I would expect. read more

This location has gone down hill. They are never prepared and not enough staff at the front desk or getting cars. What is the point in sending me an email to check in prior to my arrival, when I do arrive I still have to wait way past my appointment time. I setup a pickup time because I need to get on the road at that time, not 30-45 mins later. Enterprise is lucky that there isn't much competition. Might have to start using Turo or find a company who is prepared. read more

We walked in and were promptly helped, we had to wait a little bit for our rental but they were very apologetic about it, the truck we rented was in great condition, clean and easy to drive. We turned it in a little late but they gave us a break because we had to wait when we picked it up. We highly recommend this place and will come again when we need to. read more

Enterprise duped us into adding collision insurance after we had it from Expedia. Acted like it was not valid insurance. Asked for a refund and was informed because it was a one way rental they wouldn't help. Manager was unhelpful and unwilling to assist. Will avoid Enterprise rentals in the future. read more

Kateland and all the staff here have always been great and sought to make sure we had a vehicle for family's outings. Despite it being crazy due to being the day before Christmas they still had the rental cleaned, washed, and ready for us to use. They have always made us feel welcome and appreciate their attention to solid customer service. Thank you Enterprise Team! read more

No point in making a reservation don't bother cus if they get walk ins they will go before you and give out the cars you reserved to walk ins so in reality reservations are pointless just walk in and you will have priority over all the reservations. read more

I had a rental car for two weeks while my vehicle was being repaired. Enterprise did an excellent job. The employees I dealt with were competent and friendly. When I returned the car, they wanted to make sure that I was completely satisfied. I was. I would definitely get a rental car at Enterprise again. Thank you for the great service! read more

Yes i recommend Enterprise. I had a pleasant experience. The car was perfect. It was a smooth transaction. Highly recommend

I reserved a vehicle that would accommodate 8 passengers days before my trip. I was notified at 7pm the night before my trip that they rented my vehicle to someone else. I am now out several hundred dollars due to not having a way to get to my destination. Horrible customer service! read more

Don't reserve here unless you plan on canceling all your plans for the rest of the evening. The kids working here just don't seem to get it I had a reservation and I arrived 30 mins earlier to try and get ahead of the line and still ended up waiting 2 hours for a reserved rental you're better off reserving from enterprise on airport drive read more

I don't understand all the bad review so I'm hear to leave one I think they deserve :) after having something of a hellish week including a hit and run accident enterprise was suggested to me through my car insurance after dropping my car at the near by collision repair, enterprise sent a driver promptly to pick me up. Due to the Covid 19 still being a present problem the checkin in process is a little different but the wait wasn't long at all Benjamin was the customer rep that helped me in what I consider a stressful week . Benjamin was very polite and ensured a smooth and quick transaction the car was clean no smells interior vacuumed. I would suggest this location to anyone in the area and to not be swayed by some of the bad reviews :) read more

Enterprise Rent-A-Car - Clean interior - Car Rental Near Me - Visalia, California

They can have cars ready to go and ready to leave however, they were washing and vacuuming them and filling them up with gas before they could help each customer. I have been here waiting for over an hour they should help customers with reservations first before helping walk ins they are doing a list first come first serve. The guy who was answering the phone should have directed us to a different rental company that wasn't so slammed. Nathan was so helpful over the phone but after getting trapped here he went to lunch and couldn't get any service. Customers should never have to wait! This is the worst customer experience I have ever experienced here! read more

Worst Customer Sevice. FIRE KONG or retrain. They called threatning to pick up car if I didn't give them more money. The car was rented through my insurance. Lisa S, I called the 800 number for help. No one ever got back to me. Too late, Enterprise has burned a terrible experience in my mind. read more

Office is always packed, staff complain to customers about being short staffed. Expect 30-40 minutes from arrival for drop off and pick up. Airport location is prompt, friendly and timely by comparison. read more

Terrible Service. Terrible Cars. There's always a minimum hour wait time, even with a confirmed pick up time. Cars aren't fully cleaned prior to picking up. I had cars that smelled and had service issues. Once I asked for a replacement vehicle due to the original vehicle having service issues, they could not provide me a replacement and didn't even help me to return the vehicle, even after i emphasized the safety issue. unfortunately my company sends me here, however I would never come on my own accord. Highly suggest others do the same. read more

This review is long overdue I've had a 25 year relationship with this company. Are used Costco to reserve my car and I've never had any issues with getting a car extending my rental exchanging the car or counter customer service. Today I was helped by Marissa she is awesome. My car was in the shop and I needed a car for a day today and for work I told her nothing too fancy just economical and she provided I got a Hyundai Elantra and that little car has some get up and go. I had the car for seven days it was easy check out an easy return. Marissa help me from the beginning all the way to the end. I would highly recommend this Rent a car service. read more

Got into a hit and run, and whenever it came down to me getting a rental on behalf of the insurance I wasn't able to because i'm not of age i'm 19 and i have to be 21, not once did the insurance mentioned this nor the rental company and i've had my reservation for a week, this should be stated at the very beginning or at least asked when talking to them, huge waste of time and now carless until my car is finished getting repaired. read more

-5 stars if there was an option! Inconsiderate, waste of time and worst service ever! Made reservation for a midsize suv (or similar) on app. Scheduled pick up time for 12pm. Instructions stated to show up early due to the office closing at 12. Upon arrival, office was pretty packed with pick ups for their office close time being noon. Got checked in and waited. After waiting for 1hr and 10 mins patiently, a staff member called me up and states he is sorry that they do not have the vehicle or similar I made reservations for. He walked me out to the lot and offered me a Kia Soul, really? If i wanted a mini rental, I would've booked that. And their next offer was a compact Mercedes Benz. Their excuse was, "sorry we didn't get as many returns as expected." I'm sorry, but that is not my problem. Mind you, I got dropped off to pick up because I was expecting to leave with a rental. I ended up cancelling so he proceeds with, "Do you need me to open the front gate" cause now it was almost 1.5 hour after their closing time but they still had 2 customers picking up. Wasted over an hour waiting there and had to find a ride home. I could've left way earlier to try and book at another rental company if they would've just told me that there was no car avail. Unless you have time to be waiting for a long period, just to be told sorry we have no car, book somewhere else. A good friend of mine recommended me to book with this rental company, but never again. read more

Oh do I got a fking complaint how is your name super Hispanic but say you know little to no Spanish that's super ridiculous to top off just because I ask for a Spanish speaking rep you get offended and want to start asking and charged out of pocket fees you act like one hasn't rented a car before SO UNPROFESSIONAL AND RUDE when Emiliano started to assist me she butts in starting to ask for multiple identity and address paperwork and wanted to charge a $350 deposit ONCE AGAIN RIDICULOUS BEYOND POOR SERVICE read more

Brian was the best help there. He was courteous, attentive, very caring. I would definitely recommend this place.

Luis at Visalia Municipal Airport Enterprise is the BEST!! He helped us exchange our rental when it had a slow leak tire!

Very bad service, the worst staff since they treat you and charge you as they please, especially the employee Erika, I have been a customer for years and they treated us very badly, apart from the long wait and finally having to cancel due to poor customer service. In this regard, they lost a good customer and I will not return and I will not recommend it again. read more

Horrible service time. Waited over an hour and still was not called no one was at the counter and a lot of people were waiting

This place is a rip off they will scam you from every cent you got. They will give you one quote and when you go to rent the quoted car it magically quadruple in price they will rob you if your not woke this is the worst company to do business with they're dishonest over charge you and deceive you.. it's sad I had to give them 1 they deserve -5... I hope the BBB is aware of their unprofessionalism and dishonesty... Poor trash business.... read more

Trash. Don't make any appointments or reservations. They don't have anything ready. Waste of time going back and forth

The staff was great but this business is ran very poorly. I waited over an hour and a half before I left without a rental and I had a reservation. I understand a business being busy but this was ridiculous.There were people waiting there since 11am and I got there at 2:45, as they finished Checking in customers they then told them they had to wait another 20 minutes while they get the car ready. I mean what's another 20 mins after you' e been there all day. I would not recommend enterprise on Main St. unless you have nothing to do but wait all day. read more

I completed the online Priority Pass for nothing. I thought I was reserving a vehicle that would be waiting for me at the auto body shop because that was an option provided to me but I was wrong. When I called they said "not sure why the online priority pass offers that but you will need to shuttle back to our place from the auto body shop." So I asked if they could send a shuttle for me because I had arrived at the auto body shop and they said that they could not send a shuttle until the auto body shop called them directly. Enterprise needs to work on continuity and quality. Good thing the staff at the Enterprise office were great or that would have been the icing on the cake. Basically Enterprise, don't offer services you don't have. read more

The best rental place in the valley. Carissa was extremely friendly and professional and was the light to my day. I will definitely return to the downtown location for all rental needs. read more

My recent experience with Enterprise in Visalia on main street was a disappointing one. I had made a one-way reservation on a Saturday morning with this Enterprise location so that I could pick up my new car from a dealership in West Covina. I set up the reservation so that I would drop off the rental car at the West Covina Enterprise location versus dropping off at the airport in Los Angeles since it was around the corner from where I was picking up my car. This worked perfectly because I had my 75-year-old relative with me at the time and they weren't able to drive one hour to the airport in Los Angeles traffic. All worked out perfectly as I returned the car and left the keys in the dropbox. I could not be more happy with the seamless reservation and made it home to Visalia before dark. All worked out great! Then came the disappointment. I received a call the following week from the manager Will that I was going to be charged for two days because the car was dropped off after 1 pm in West Covina. I told him that I did not have the car for even one whole afternoon so I don't understand why I'm paying for two days let alone the whole weekend. I went on to state that this was not disclosed to me and/or was an issue at pick-up. Not to mention the car was on empty when I picked it up. I then asked if they could work with me about having to pay for an extra day and he said he would need to talk to his regional manager Nathaniel. After several days of going back and forth, both managers told me there was nothing they could do and referred me to the customer service department to dispute. After five left voicemails to Maria Aarons at customer service, and one call to HR, I never received a call back from anyone. Overall I am extremely dissatisfied with Enterprise as a whole and left paying over $300 for this rental. For a company that prides themselves on giving excellent customer service, they demonstrate extremely poor customer service. Especially since this whole situation could have easily been corrected. I hope this is corrected in the future and that no customer has to ever experience poor service like this. read more

Just picked disgustingly dirty! was told yeah I think it was cleaned tried to switch to another but of no other avail. So I'm stuck with this filthy dog hair throw up dirty ass car! Yuck!! Never again! read more

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My insurance company provided me with a reservation number (so I assumed the reservation - as the Seinfeld episode says "holds the car"). But after Ubering to the Main Street location, I was told they were out of cars. So why provide a reservation number when you do not have cars? My advice: if you have a reservation number it means nothing. Make sure to call the actual location (not a call center) and verify they have your car there. read more

If I could leave no stars I would. Apparently their definition of reservation is different than most. I was told to call and they would pick me up when I called no one answered I specifically let them know my time was limited since I had no answer I started walking about 20 minutes get there only to wait another 45 minutes. Finally get there and had to wait another 10 for the car to be cleaned. So I ask what's the point of a reservation when they can't do anything but they are sure quick to take your money never again only did it bc my insurance company told me to read more

We've rented from here several times and it seems like there's just no rush to help customers get in and out in a timely fashion. Rented from a place just around the corner and was in/out in 15 min... Even with 2 customers ahead of us. Good bye, Enterprise. read more

I came to rent a Car here from them. I don't know what there commercials are all about that they give you a ride. It's bull because I live in Tulare and they don't care I have a car seat and my toddler daughter to walk with. Manager is very rude. She said they didn't have enough staff when they are just standing around talking. read more

Enterprise Rent-A-Car - Car Rental Near Me - Visalia, California

I returned a one-way rental here in October 2017. After I left, they called and told me they were keeping my $200 deposit due to damage under the car. I told them I didn't do it and I shouldn't have to crawl under their cars along with doing an exterior and interior visual inspection prior to renting. I asked them to send me pics of the damage, but of course they never did. The originating office gave me a deposit refund. AVOID VISALIA ENTERPRISE. Bunch of crooks. Update 12/26/17 They sent me a bill for $936, said if I didn't pay, they'd ruin my credit. Time to lawyer up. read more

I rent a lot thru Enterprise. This office is one of the nicer ones! Staff is friendly & professional. Returning the car this morning was easy, fast and efficient! read more

Do not rent a car from this place! I had to rent a car to go to my sisters birthday party on Saturday the man and for me that they were close Sunday so I'd have to bring the car back on Monday , fine, I had the car back a half hour before it was due at 9 AM. I got the bill and they had charged for today as well. I am formed the service man that I Donely had the car for two days not three, And he informed me that that was their policy it's calendar days of pay rent for and even though I got the car on Saturday it was technically due back until 6 o'clock tonight and I would have to pay for today's as well. Complete bullshit! Nobody informed me at the time of rental that I would be paying for three days when I only wanted the car for one. I will never use enterprise again and I will let everybody know what shysters They really are. read more

Terrible experience. #1 Be careful with the insurance. They will act like you are required to get insurance from them. They will place it on a post - it or something on contract. I think they do this tactically. Also, the way they word it when they go over contract is confusing. My fault for not asking more in-depth.... #2 Selection. They will have nothing available at lowest price point. Don't believe me go rent from them... #3 No one way vehicles. I wanted to use the vehicle I had as a one way to another city. They couldn't accommodate. #4 Communication between staff. I called inquired about insurance and a staff member said they would reimburse. Went down and magically it was same employee that set up contract. That person was condescending - and it wasn't worth arguing to me. I figured I'd relay my experience instead... read more

Rented a 15 seater van from here. Renting was easy but you need to make sure you mark everything and take pics. Less than half a tank of gas, interior not clean, no washer fluid, dent in door, musty smell. Make sure you do a very thorough inspection. The cars arent clean. Be careful for unexpected charges. We had an employer pay so it didn't bother me, but there would have been a $200 hold on our card. read more

Awful customer service. When you reserve a car months ahead and show up and they tell you we don't have the car you reserved is absolutely disappointing and a waste of time. Management sucks, absolutely rude employees. I reserved a mid-size suv only to be told they don't have any and had to wait another hour till they brought me a beat up dodge ram. Don't recommend this place at all. read more