The folks at Express car rental were so friendly and on point with their customer service. I rent…read morecars often in Visalia and usually choose Enterprise (well known name right?) but I needed a car on a Sunday and saw that Express was open. Not only did they provide great customer service they provided me with the car category I booked with no pressure of an upsell or all the added insurance. Easy peasy and they even took me home when I returned the car!! Exceptional service. Happy TH

One star rating on this particular day. Oh yah, I remember this day…read more Here we go... My car went Ka-flooey on the freeway and I needed to rent a car pronto. My auto dealership no longer provides rental cars due to some taking advantage of that service by trashing and total'ing the cars. Gee, thanks Hyundai customers. So here we are getting back to the car rental place they referred. Ok, getting a car and picking it up was a breeze. It helps to have all your info in order and an established relationship with this shop. Or so I thought. Ok, so since my car issues were covered by warranty so was my car rental fees. Love Hyundai's warranty. So that means I had to return the rental car since the dealership got my car fixed right away. So I'm on the freeway about 15minutes away from their shop and I know I'm cutting it close so I decide to call them to give them a heads up. The guy who answered was like, "Well we close at 5." Me: "I know this, that's why I'm calling. I drove over an hour to get here and I'm getting off the exit right now and I'm basically right around the corner." You know what he asks me? This guy says, "Ok well can you pull over and read me the card info?" Me all dumbfounded and shocked. "Well if you want me to pull over and do all that, you might as well wait me for so it would be easier to just swipe my card." Duh, right? He acquiesced. So since the auto dealership is going to pay for everything, I'm going to get a credit. I have to cover the taxes and some fees, but the dealership will cover the daily rental fee. This guy, not the manager, seemed all pushed out of shape. On a Tuesday? Really? I got my credit, but I was not happy on the inital suggesstion that I pull over off the freeway to give him my card info over the phone. Not concerned at all for my safety, all about money, money, and let's speed this up so I can end my shift type of vibe. I think this guy's customer service skills needs a refreshing and ya'll need to do better for a paying customer with excellent pay history. I'm just saying. See you some more on Yelp 2026, but at this place...I don't know, I just don't know. Time to share....Go.

I don't understand all the bad review so I'm hear to leave one I think they deserve :) after having…read moresomething of a hellish week including a hit and run accident enterprise was suggested to me through my car insurance after dropping my car at the near by collision repair, enterprise sent a driver promptly to pick me up. Due to the Covid 19 still being a present problem the checkin in process is a little different but the wait wasn't long at all Benjamin was the customer rep that helped me in what I consider a stressful week . Benjamin was very polite and ensured a smooth and quick transaction the car was clean no smells interior vacuumed. I would suggest this location to anyone in the area and to not be swayed by some of the bad reviews :)

This location appears to have significant management and efficiency issues. During my visit,…read moreemployees seemed to be moving very slowly, with little sense of urgency or clear direction. There was a great deal of conversation but very little visible productivity. After checking in and paying, I waited approximately 45 minutes for my vehicle to be brought up. The crowd and delays appeared to be caused more by poor organization and lack of supervision than by customer volume. Overall, the experience was frustrating, and the level of efficiency was far below what I would expect.

Keith really came through for me when I needed help during a family emergency. Kindness and…read morehelpfulness means so much during times like this. Thank you.

If I could give 0 stars I would. I booked a jeep compass or similar with the hertz in Visalia for…read moremy trip to Boston with plans to leave the car in San Francisco at the airport. However upon arriving the lady checking us in was rude as hell. She showed us to a car, a Nissan Altima. We let her know that this wasn't going to work because we had 4 passengers with luggage and wouldn't fit. She told us she had nothing else. We were not able to find a car to meet our needs at last minute and ended up driving a personal car to SFO and had to pay someone to go retrieve our car for us. This ruined the start to our trip, we are very disappointed that we were not given a heads up that the rental car co would not be able to fulfill what we had booked ahead of time. Will not go here again. Hertz, do better.

Better customer service. We reserved a car weeks in advance only to arrive and be told no cars…read moreavailable. My husband called corporate and wouldn't you know they miraculously found a SUV. My husband asked about that same SUV and was told it was not available. We only needed a vehicle from Friday to Sunday. We were told we had to keep the vehicle until Tuesday due to the holiday, even though they have a key drop off. Worst experience ever!

Got a flat tire in the middle of the sequoias and kings canyon, this location was the closest and…read moredrove all the way here with the spare tire on.The lady/owner (who's name I unfortunately couldn't remember) really helped us out with switching cars to get us back home safely. She was very kind and understanding and everything about her was welcoming and helpful. Thank you again for helping us

On main street the best treat me like a million dollars. They know me when I go in and always…read moreupgrade me if I need it. So nice everyone of them that work there. Fred Crumrine

Hailey was amazing when I got into an accident. She was way easier to deal with than anyone with…read morethe other girl's insurance. I appreciated that she was able to get me a comparable car on short notice, and walked me through all of the features. I highly recommend renting from this location!

SCAM! Do not buy! The dealership has closed (just call their…read moreneighboring businesses to confirm that Premier Auto Sales is closed). The actual dealership is no longer active ( but Google maps shows an older photo so they "look" legit from the web). This is a bunch of guys walking around luxury car dealerships in Visalia, CA and taking photos, then selling the pictured vehicles using the closed dealer's name. See the pictures of the scammers in the reflection of the cars. The FBI, and other national investigative agencies are working on this and have been notified.

The sales team were the best ever ! I will be coming back for my next vehicle purchase needs to…read morePremier Auto Sales , I recommend them highly cause l purchased many new and used vehicles and this place has been the best experience in my buying experiences over a the last 40 years .Great place to go for your vehicle needs your treated with respect and there's no pressure to buy the comfort of your purchase is their priority

Great service. The only thing is they need update their information. Address & phone number are…read morewrong. Address sends you to Enterprise rental.

Terrible service. There were three people there and they still didn't provide shuttle. They over…read morecharged from their quoted price. The receptionist/salesperson was rude and then just completely ignored me once she got the hint that she wasn't getting my business. If I could give less than one star I would.

Milli was absolutely the best! His customer service was top tier!…read moreThank you so much for the positive attitude as well during a busy Friday

10/10 customers service, welcoming atmosphere, great prices!! Been a member an renter since 2003,…read moreTulare ca

Take your business elsewhere. I promise . Although driver was good to us. He also mentioned the…read moreowner likes to talk smack alot. Boy oh boy was he right. The owner(Wayne) will make extra charges that he already included with the original price without your permission. That's fraudulent. Never had I had to deal with anyone like this from all the time rented a bus. Be careful guys to not stain black leathers seats with your hands. He made up stuff that was broken and never sent the photos.

Our driver, Mike was super professional the entire day. Extremely patient as well…read more The limo was very clean and classy. Everyone definitely enjoyed what was provided. Mike, thanks again for everything. Thank you for being patient with us. -Tim

Great people and easy to work with! Communication was good and they set up and broke down tent.read more

I've always rented tables and chairs from Arturo. On…read more10-18-25 had a birthday party and rented tables,chairs and heaters. Tables and chairs are always clean , this time around we got two heaters both with full propane tanks. During the party we had more people than we anticipated so I gave Arturo a call to see if he could deliver extra chairs/tables which he came through. Very great communication from delivery schedule to pick up. Definitely recommend!!