I had an extremely unprofessional experience with Avis Car Rental in Mason, OH. I called on 12/22…read moreto confirm my reservation and was given no indication of any issues. Then, only 30 minutes before my scheduled pickup time, I was called and told that they did not have the vehicle I had reserved--for a trip I was already preparing to leave for. This kind of last-minute notification is unacceptable, especially after proactively confirming the reservation in advance. A reservation should mean the vehicle is available, or at the very least, that the company communicates issues well ahead of time so customers can make alternate arrangements. Calling half an hour before pickup shows a complete lack of planning and disregard for customers' time and travel commitments. This situation caused unnecessary stress and disruption to my travel plans. I expected far better communication and reliability from a national rental company. Unfortunately, this experience has seriously impacted my trust in Avis, and I will think twice before booking with them again.

Bad customer service here. I would not recommending anyone here…read more Came in to get help twice from here Both time fails.

The car rented from this location was not clean, the washer fluid was EMPTY and the maintenance…read morelights came on after I drove for 3.5 hours. The manager at the location was RUDE AND OBNOXIOUS when I called in to ask for a solution to the issues. He actually hung up during the conversation. I will cancel my preferred member status and not let the j to book any cars through Avis again.

Last month I booked a car with them and picked up next hour. This week I booked SUV and received…read moreconfirmation and one day before pick up right before they close at 5:57 PM. They called to say the vehicle was not booked because it was reserved within 24 hours which never happened before and really doesn't make any sense. I always book the night before but because I changed the time from 12 PM to 8 AM. They called me and said reservation didn't go through. Ridiculous.

We are a startup company that was looking for a place that we could continuously use. Kings Toyota…read morewas that place with the reliability of the trucks they make. Austin and DJ went above and beyond customer service standards. We highly recommend them for your business and personal vehicle purchases!

My car went in for a routine service and was ready within an hr but we were not notified that it…read morewas ready for another hr. There was no apology for the delay all they did was make excuses. This is a second time we had bad service.

Impossible to reach by phone. Called the 844 number and no answer or way to leave a message. The…read morenumber for the local business is incorrect and doesn't work. The actual phone number does not work either....rings busy or no answer.

I bought a car through the Hertz Rent2Buy program. All smoothing sailing to find the car I like,…read moretest drive it for three days under its rental period, and make the decision to buy. The sales office was helpful to get the transaction completed. However, when Hertz gets their money, there is absolutely ZERO contact. Try calling the sales office...goes to voicemail whose inbox is full. Try emailing agents...ghosted. I had to resort to writing a google script which would send an email every hour to ask for the paperwork to finally close the sale and get my temp tags and registration. In the meantime, until the sale was closed, I was getting charged $100 every day that the rental wasn't either returned or officially purchased. To the credit of the sales office, they did eventually respond and sent the paperwork. I am still bewildered at how I managed to fill out a purchase order and wire money, only to be sent the EXACT SAME purchase order electronically days later electronically. At this point I already wired the money and thought the contract was signed. Overall very pleased with my purchase, but not pleased at all with the sales office in Cincinnati. Future purchases from Hertz will avoid this office.

If I could give HERTZ a NEGATIVE 100 star rating , I would!…read more We made a reservation at HERTZ for Saturday, July 1 at 9 AM. We arrived at 9:15 AM only to find that the office was closed. Another couple in an old van also arrived at the same time we did stating that they had reservations to pick up on Saturday. Website hours stated that they were open on Saturday starting June 18. Sign on window stated they were open on Saturdays. Google stated that they were open on Saturday. But on a piece of paper taped up sign on the door said they were closed on Saturdays. I did the online check-in ahead of time, never received a call or any contact stating that they were closed and that we wouldn't be able to pick up our rental, and I continued to receive confirmation emails about our Saturday 9 AM pick up Rental. We were very fortunate to have a car that we could take on vacation, but the couple in the van next to us did not. I called customer service and spent every bit of 45 minutes online with them while they tried to find another car for us, to no avail. This was by far the worst experience I've ever had with renting a car. If I could give HERTZ a negative 100 star rating, I surely would. Nothing was offered aside from refunding our money. It was just like a shoulder shrug... Sorry we are closed guess you'll have to figure it out on your own. Just for curiosity's sake, I tried to make another reservation on a Saturday and had no issue doing so even though they are apparently closed on Saturdays. I wonder how many more people will be stranded when they can't pick up a rental car because the office is closed ?!? They need to fix the problem. I can't believe they are still open with the piss poor customer service they offer.

Had rental car through my insurance, even though it was not tbe car I requested, Tyler and his…read morestaff were great. I am a loyalty member with enterprise and I have no isdue using g them from rentals.

Start to finish the experience was excellent. I had to make a few changes and the guys took…read moreeverything in stride and provided excellent service. I would definitely rent from this location again.

Very professional. They handled all of my insurance claim. Dropped me off at home. They also let…read moreme pick which car I wanted from the lot in the class my insurance provided. Very professional attire and mannerisms.

I had an awesome experience doing business here ! Both Erica…read moreand Alec were super professional, courteous and friendly! I truly and highly recommend this car rental company. Thanks a bunch Erica and Alec !

Son was leaving on a long road trip so he had the timing belt replaced with the water pump at the…read moreshop.The next day I took the car back to have them look at a minor exhaust leak.I was met by the manager Richard (Dick) with 45 years of experience on a power trip who could not figure out how to fix it without ripping of the entire exhaust (greed ) The cost of shop supplied 0.6 gallen coolant was $28 While the mechanics are good people I believe they have lost me as a customer along with my family neighbors and friends.

I've been going there now app 10+ years. Auto repair costs are not cheap! But here you get a good…read morefair price, you don't go away feeling like you've been ripped off. I've used these guys for years. They stand behind their work. Jeff is a great owner. Mark is a top mechanic. This is the only place I go. Local shop, great customer service, AND they care about the quality of there work Thanks Don.