I bought a car through the Hertz Rent2Buy program. All smoothing sailing to find the car I like,…read moretest drive it for three days under its rental period, and make the decision to buy. The sales office was helpful to get the transaction completed. However, when Hertz gets their money, there is absolutely ZERO contact. Try calling the sales office...goes to voicemail whose inbox is full. Try emailing agents...ghosted. I had to resort to writing a google script which would send an email every hour to ask for the paperwork to finally close the sale and get my temp tags and registration. In the meantime, until the sale was closed, I was getting charged $100 every day that the rental wasn't either returned or officially purchased. To the credit of the sales office, they did eventually respond and sent the paperwork. I am still bewildered at how I managed to fill out a purchase order and wire money, only to be sent the EXACT SAME purchase order electronically days later electronically. At this point I already wired the money and thought the contract was signed. Overall very pleased with my purchase, but not pleased at all with the sales office in Cincinnati. Future purchases from Hertz will avoid this office.

If I could give HERTZ a NEGATIVE 100 star rating , I would!…read more We made a reservation at HERTZ for Saturday, July 1 at 9 AM. We arrived at 9:15 AM only to find that the office was closed. Another couple in an old van also arrived at the same time we did stating that they had reservations to pick up on Saturday. Website hours stated that they were open on Saturday starting June 18. Sign on window stated they were open on Saturdays. Google stated that they were open on Saturday. But on a piece of paper taped up sign on the door said they were closed on Saturdays. I did the online check-in ahead of time, never received a call or any contact stating that they were closed and that we wouldn't be able to pick up our rental, and I continued to receive confirmation emails about our Saturday 9 AM pick up Rental. We were very fortunate to have a car that we could take on vacation, but the couple in the van next to us did not. I called customer service and spent every bit of 45 minutes online with them while they tried to find another car for us, to no avail. This was by far the worst experience I've ever had with renting a car. If I could give HERTZ a negative 100 star rating, I surely would. Nothing was offered aside from refunding our money. It was just like a shoulder shrug... Sorry we are closed guess you'll have to figure it out on your own. Just for curiosity's sake, I tried to make another reservation on a Saturday and had no issue doing so even though they are apparently closed on Saturdays. I wonder how many more people will be stranded when they can't pick up a rental car because the office is closed ?!? They need to fix the problem. I can't believe they are still open with the piss poor customer service they offer.

Bought a 2014 Ford Escape in March 2 017. Best thing I have done in awhile. Tim,the owner, was very…read morehelpfu worked with the finance in getting us our car. The car was sold as is & there was a problem the ac I found in the first 5 dayrcd. I call Tim to imform him of this problemm. Tim fixed the problem with no cost to me. I wounld go back &get another car from him.

10/10 DO NOT RECOMMEND Horrible experience returning the…read morecar. The day I had to return it, there was an accident that shut down a major highway, causing the side roads to be congested. There was construction on the back road and I was stuck for almost two hours in that mess. I called to explain the situation and to see if anything could be done. The phone rep laughed and said I'm going to be charged an extra day. Sure enough, extra day charge, even though there was literally nothing I could do about the traffic. Guess that they really needed that extra day's payment, soulless jerks.

The lady there this morning, 2/22/2023 is just plain rude. There used to be a young guy who worked…read morethe desk that was so nice and way better at handling people at the desk/on the phone. Get her some help! I went to Mike Albert and had no problems.

The car rented from this location was not clean, the washer fluid was EMPTY and the maintenance…read morelights came on after I drove for 3.5 hours. The manager at the location was RUDE AND OBNOXIOUS when I called in to ask for a solution to the issues. He actually hung up during the conversation. I will cancel my preferred member status and not let the j to book any cars through Avis again.

Last month I booked a car with them and picked up next hour. This week I booked SUV and received…read moreconfirmation and one day before pick up right before they close at 5:57 PM. They called to say the vehicle was not booked because it was reserved within 24 hours which never happened before and really doesn't make any sense. I always book the night before but because I changed the time from 12 PM to 8 AM. They called me and said reservation didn't go through. Ridiculous.

I've used Enterprise in oxford twice now and each time the customer service has been amazing! This…read moretime around I was nervous when I heard I was going to be driving a mini van but it was a 2025 and I fell in love lol! The employee that helped me assured me that it would drive the same as my car and it definitely did! Thank you Enterprise!

Rent elsewhere even if it is in Hamilton!! Had an online reservation. Received a message 2 days…read morebefore from Michelle telling me what to bring(insurance, drivers license) and my debit or credit card. I would need a credit card if I had an out of state license which is not the case. I promptly arrived before 9 and got all information out and after waiting for Dalton to take care of other things on his phone, online and turning the tv on, he tells me I cannot pay for my rental with a debit card. I would need to use a credit card which I don't have. He says I will need to bring a pay stub and two form of identification to use my debit Mastercard. My ride had already left, so I had to walk home, because he then had 5 people waiting in line and he couldn't take me. I decided it was not worth the headache to go back and deal with him and so I canceled my trip! I would have appreciated Michelle telling me on the phone that I would need to be verified to rent with a debit card. Very unprofessional and not staffed properly! P.S.-Thank you to the CarStar staff who offered to drive me home, they do know how to operate!