Had a very good experience a few months ago, everything went smoothly and we loved the Genesis they…read moreput us in. Booked online last minute Friday morning after my car had to go to the shop. Got a call that they did not have any rentals on the lot due to it being Spring Break. While this was certainly disappointing (and I'm not sure why the website allows this to book in the first place) I appreciated the call and helpful information - the caller noted that this was across all locations and recommended trying the airport location.

would give a 0 star if I could. Horrible customer service and attitude. Rates has always been…read morearound 800 for me. I've been renting for 5 months straight, when i'm doing a rewrite for another month the lady proceed to tell me the rate will go up to 2000 dollars, all for a compact sedan? DO NOT rent from this location, they will rob every last dollar you have. Absolutely horrible

I have been an Avis Preferred member for over 25 years and have rented vehicles at airport…read morelocations nationwide. This was only my second rental from this particular location, which appears to be a franchise. This rental was through Budget, which shares the same parent company as Avis. During my first rental from this location, I received a rude and accusatory phone call after returning the vehicle. An employee insisted I had transported a dog because a small amount of pet hair was found in the car. I had not traveled with a dog; the hair likely came from my clothing, luggage, or family, as we live in a home with dogs. I was told I was being "done a favor" by not being charged a substantial cleaning fee. The interaction was unprofessional and left a very poor impression. Over the Christmas holiday, I rented again due to a competitive AARP rate for an SUV and decided to give this location another opportunity. At pickup, I noticed multiple signs at the counter warning that customers could be charged significant fees if vehicles were returned with road grime, salt, dirt, or odors. The messaging strongly implied that customers are expected to wash and clean the vehicle before return. I have never encountered this policy at any other Avis, Budget, or rental car location, and I find it to be an unreasonable business practice. I returned the vehicle clean and was not charged any additional fees. However, when I submitted feedback, I initially received a generic response from Budget corporate, followed by a direct message from the location. Lisa Golias (title not provided) stated that I had "misinterpreted" the signage, asserting that one sign applied only to road salt and grime and the other solely to smoke or air freshener odors. While those issues are mentioned, the signs clearly go beyond those narrow interpretations. I found this response dismissive of a reasonable concern. I have included photos of the signage so others can decide for themselves whether they are comfortable renting from this location and potentially being charged extra fees for normal vehicle use. In my view, routine cleaning and washing are standard responsibilities of a rental car company, not the customer. I also encourage prospective renters to review the other complaints and reviews posted here and on additional platforms. I regret not doing so beforehand.

I had a rollercoaster of an experience renting here. In the end everything turned out ok, and the…read moreassociate did address my problem, but it was momentarily very stressful. I rented a car for a couple weeks in January and returned it after-hours the night before it was due. A week later, I had not reeived my invoice and called to follow up. I was then told that I would be charged an additional $400 because I violated the smoking policy, which was NOT true. I don't smoke - I dont' care if others do of course - and I was obviously going to contest this bogus charge. After a lot of back and forth, and me driving to the facility to speak to someone in person, the associate finally let me know that they had mistakenly mixed up my rental with another return. To be fair, they did adjust my rental dates when I originally went to pick up my vehicle because I had mixed up the date by 1 day. @azfitfoodfun

This location is 100% polar opposite of the awful AVIS location at Charlotte airport…read more As an Executive Elite; National maintains a great selection of lower mileage clean rental vehicles and of course Executives can take any vehicle that is on the Emerald Aisle. You do not have to engage with any employees (except for the checkout booth) at National when you are preferred but the couple of times I did interact with a employee in the Charlotte location it was the typical courteous response that you have at the full service National airport locations. (Now when you do have to deal with employees at the smaller National locations your mileage will vary..case in point being the rather rude employees at the Santa Ana CA location) Unfortunately, I have to rent with Avis due to corporate policy when flying into Charlotte on company business, but all my personal rentals are with National nationwide let alone Charlotte airport and am hoping our corporate travel policy changes to allow us to use National for corporate rentals in Charlotte soon.

We drove in and dropped off our embarrassing minivan and it was a simple process, they're very…read morecourteous and make sure that we got everything out of the car. It was pretty seamless and the employee was very nice! We were very happy with the easy process.

On a Monday morning, this place was super busy however David went above and beyond to help us. Make…read moresure our needs were taken care of. We really enjoyed working with him.

I almost rated this a 4-star, but I'm giving it a 5. Let me tell you about our experience…read more... This was my first time renting a car myself. When my mom said she could only get a Tahoe from the Enterprise near her, I whipped into the Enterprise near me (Peter's Creek) and I talked to the manager and another employee to secure a larger SUV for a trip we were taking. I booked this rental two months in advance and was assured it would be there and ready the morning I needed it. I was promised a Grand Wagoneer (or comparable for seating of 7 plus cargo space). It was there the morning I went to pick up, except it we couldn't have it because it needed an oil change. So the lady helping us tried to give us an SUV the size of my personal car. Which was seating of 7 with no cargo space and wasn't what we had reserved. Finally after them hunting around, they found a car for us "across the road." But it needed to be cleaned. In a hurry, the windows had junk all over them and the floor was nasty, but I cleaned it up in my driveway at home. This whole process took an hour and for the trouble, we were given 10% off. Fair enough. And we ended up with a Grand Wagoneer L which seated 8 plus plenty of cargo space. Upon return we were late. I knew we would be, and figured we'd be charged. No big deal. We knew what we were getting into. When we brought it back we made mention of the slick tires on the car. We went through a mess of rain on our trip, but thankfully we didn't end up in any danger. To even out the trouble of the tires, which we weren't expecting anything from-we just wanted them to be aware so the next person didn't end up in any danger, they only charged us for a half additional day rather than a complete day. That was super nice, and they didn't have to do that. I've always heard Enterprise prides themselves on customer service and I believe it! I will definitely use this Enterprise again and recommend them to others!

Disappointing and Dismissive Service at Avis, Winston Salem, NC, Hanes Mall Location, July 10, 2025…read more My experience on July 10, 2025 was disappointing and unnecessarily stressful. Due to being rear ended just before a planned trip, I needed to book a rental vehicle last minute. I understand that booking a car 24 hours in advance isn't ideal, but under the circumstances, a rental was my best and only option. I arrived early for my 8 AM reservation and was told the vehicle wasn't ready. I was advised to "walk over to McDonald's to wait." When I said I'd prefer to stay, I was told I'd "just have to listen to them talk." That interaction alone felt unprofessional, but I remained patient. After waiting nearly an hour, I was informed that Avis could not honor my SUV reservation, the very type of vehicle I was allowed to book online, because others had reserved the same vehicle class further in advance and they needed to fulfill those reservations first. Again, I stayed calm and asked about my options. That's when the tone shifted. The associate began chastising me for "poor planning," even after I explained my car had been in an accident. Her comments felt inappropriate and dismissive of a situation that was out of my control. When I calmly said her remarks felt disrespectful, she responded that I was "the exception" because most people are just poor planners. I explained again that I wasn't blaming her personally, but I was looking to her for support in problem solving. Still, no apology was offered. Yes, I could have taken a smaller vehicle, but unfortunately I needed an SUV. At that point, I decided to cancel the reservation altogether and was told I could not cancel in store because I had paid online. I was required to call customer service, which I did. I then went to Enterprise, where I was treated with kindness and care. They understood my situation and got me on the road quickly. Accidents happen, life happens, and customers deserve to be treated with empathy. I won't be booking with Avis again.

Renting from Avis at Hanes Mall this past week was extremely disappointing!! Went to pickup car and…read moreit wasn't available. Had to wait until another renter brought back car and they were 45 minutes late. So. I didn't even get to get a clean car, as they said they didn't have time to clean it, that the agent needed to stay inside. When I returned the car with the gas hand touching the full mark, they said I didn't have enough gas in it and charged me 18.91 for 1.7 gallons of gas!! Ridiculous!!! Customer Services has gone down hill so much!!! Will rent elsewhere next time.

Went to this Hertz to get a reserved Pick-up truck at 10 AM. No truck. I needed a pick up not an…read moreSUV. This office is very busy but the Gentleman who assisted me was very helpful. Got my truck at 2 PM a giant Dodge Ram 2500. Gas guzzler. Ok, so far the day started to look up. The truck had an abnormal gas amount which was a little more than ¼ tank, say 5/16 , but way less than half. Even took photos. Did not really worry as I added enough gas to get the vehicle back and satisfy the 5/16 full tank. It was about 6/16 but not quite 1/2 a tank. Did think much of it until I dropped it off to a the reservationist present. I gave her the keys and asked three times, " Anything else I need to do?" Answer was no and third NO was clearly made. Ok I leave and receive my receipt via email AND, I get hit for 2 gallons of gas for $23.85!!! Ok no biggie, I'll call, and resolve this - NOPE! You get an automated bot that puts the onus on YOU! Yup you have to prove with receipts that you purchased gas. Well, I thought if I could get someone in the office I could clear this up. After five tries, one try the phone rang 15 times, the woman who received the truck finally answered and placed me on a "short hold" - 38 minutes!!!! Then I was disconnected. This is still not resolved and I'm stoping payment and as of now taking my future business to Budget/Avis or Enterprise. Twenty bucks is twenty bucks because I put over 15 bucks of gas in that behemoth so we're talking 35 plus dollars! Not a happy customer based on the return experience which exacerbated the extremely late delivery. Hertz No1 NO WAY.

After booking online with another agency in town and receiving a call that there were no rental…read morecars available (Spring Break), my husband called Hertz and confirmed that they DID have a car available, and was told to book online, which he did. He had to put in a time for the reservation, so he put 11:00 AM. However, it took me a while to get in touch with my ride, who had to do something first, so I got to Hertz at 3:00. We walked into the agency and there was one woman sitting at a desk in the back. She greeted us and said something else that I couldn't make out so I started back toward her and she said "I SAID Someone will be with you soon" (or something to that effect) I guess that didn't sink in/slow me down quickly enough because, seeming alarmed, she repeated SOMEONE WILL BE WITH YOU SOON. Not sure if I appear threatening or what but ok. A fellow was unloading stuff out of a car in the parking lot and after a good little while he came in and sat down at another desk and indicated he was available to help. However, he informed me that since I did not show up at 11:00 AM they had rented the car to someone else (To quote "Seinfeld," "You know how to take the reservation, you just don't know how to hold the reservation!"). He added that they did not have any other cars available, I asked if any were due to be returned and he checked and said not until after 5:00 (they close at 5:00). I told him that my husband had specifically called to make sure there was a car on site. He said, "Sorry, I don't know who he talked to, I just got here a little while ago." Since I had out of town weekend plans this was obviously very frustrating and disappointing. Won't be back.

Absolutely amazing! Couldn't ask for better customer service. My car looks better than brand new. I…read morewill be recommending them to all of my friends and family.

From the owner: Nelson Collision is the areas largest and most modern body shop. We have 12 certified technicians…read morewith over 200 years of combined experience fixing all auto body issues. We maintain both I-Car and ASE certifications and the shop includes 4 frame machines and 3 down draft paint booths. We work with all insurance companies to make sure that your car gets fixed right using the recommended OEM parts.