I have been an Avis Preferred member for over 25 years and have rented vehicles at airport…read morelocations nationwide. This was only my second rental from this particular location, which appears to be a franchise. This rental was through Budget, which shares the same parent company as Avis. During my first rental from this location, I received a rude and accusatory phone call after returning the vehicle. An employee insisted I had transported a dog because a small amount of pet hair was found in the car. I had not traveled with a dog; the hair likely came from my clothing, luggage, or family, as we live in a home with dogs. I was told I was being "done a favor" by not being charged a substantial cleaning fee. The interaction was unprofessional and left a very poor impression. Over the Christmas holiday, I rented again due to a competitive AARP rate for an SUV and decided to give this location another opportunity. At pickup, I noticed multiple signs at the counter warning that customers could be charged significant fees if vehicles were returned with road grime, salt, dirt, or odors. The messaging strongly implied that customers are expected to wash and clean the vehicle before return. I have never encountered this policy at any other Avis, Budget, or rental car location, and I find it to be an unreasonable business practice. I returned the vehicle clean and was not charged any additional fees. However, when I submitted feedback, I initially received a generic response from Budget corporate, followed by a direct message from the location. Lisa Golias (title not provided) stated that I had "misinterpreted" the signage, asserting that one sign applied only to road salt and grime and the other solely to smoke or air freshener odors. While those issues are mentioned, the signs clearly go beyond those narrow interpretations. I found this response dismissive of a reasonable concern. I have included photos of the signage so others can decide for themselves whether they are comfortable renting from this location and potentially being charged extra fees for normal vehicle use. In my view, routine cleaning and washing are standard responsibilities of a rental car company, not the customer. I also encourage prospective renters to review the other complaints and reviews posted here and on additional platforms. I regret not doing so beforehand.

I had a rollercoaster of an experience renting here. In the end everything turned out ok, and the…read moreassociate did address my problem, but it was momentarily very stressful. I rented a car for a couple weeks in January and returned it after-hours the night before it was due. A week later, I had not reeived my invoice and called to follow up. I was then told that I would be charged an additional $400 because I violated the smoking policy, which was NOT true. I don't smoke - I dont' care if others do of course - and I was obviously going to contest this bogus charge. After a lot of back and forth, and me driving to the facility to speak to someone in person, the associate finally let me know that they had mistakenly mixed up my rental with another return. To be fair, they did adjust my rental dates when I originally went to pick up my vehicle because I had mixed up the date by 1 day. @azfitfoodfun

I used to a rent car here and they were good but this time nah! I borrowed a car and returned it…read moreSaturday. They billed me till Monday. I called and spoke to a guy and stated that they will still bill me because the office was closed. They billed me for an extra day and the car was sitting @ there parking a lot. What a ripped off!!!! Find another car rental if you must. And the guy I talked to just keeps repeating himself!!! And note this, When I borrowed the car, they told me to return it anytime and will not bill me or will return my money but don't believe any word they say.

I was driving to RI for the holidays and well I feared my good old Honda was not up for that…read morejourney. Enterprise is one of the few car rental services in the area that is not at an airport. The prices were also very reasonable and cheaper than picking a car up at GSO airport. Not surprising Enterprise was very busy two days before Christmas. The staff was friendly and tried to help everyone out as quickly as possible. I had rented one level up from their basic rental, I was upgraded to a Premium car which was a big plus for a 13 hour drive. The only downside was the car smelt horribly like cigarettes and the gas tank wasn't full at pickup. The car had a cloth interior and the smell just seemed to seep in. I mentioned it to the agent and she said people are not suppose to smoke, but some people just disregard the rules. Ugh, rude! I thought with some febreze and the windows down it would solve the problem. Well, it didn't! literally when I dropped the car off a week later it still reeked like cigarettes. Since the car was an upgrade I really wasn't about to complain. When they asked me at the end how the service was and if I would change anything the only thing I had to mention was the cigarette smell. The agents were friendly, knowledgable, and not pushy at all. The only problem is how small/stuffed their parking lot is. I literally almost scratched the car dropping it off because the spaces were so tight. Now, after traveling halfway up the Eastern Seaboard and back to scratch the car in the drop off parking lot, I would not have been a happy camper. But, all is well that ends well. I would definitely rent from them again.

Thankful for the customer support provided at this location. The car was freshly cleaned and ran…read morewell. Was a short trip but will be happy to rent from here again on my next visit!

1 star and that's being generous…read more I returned a rental at this location and accidentally left my iPhone in the back seat pocket. What followed was 5 days of the most exhausting customer service runaround I've ever experienced. I did everything right. I filed a claim through the official Lost & Found portal immediately. I called customer service. I called the Emerald Club line. I reached out on social media. I visited a National location in NYC in person. I emailed the branch manager directly. The response? Scripted messages telling me 'leadership will reach out.' No callback. No name. No direct number to reach this branch because one doesn't exist. You are completely trapped in a loop of chat bots and 800 numbers with no way to speak to anyone who can actually do anything. Here's the kicker, the car was turned around and rented to another customer without being properly inspected or cleaned. My phone sat in that back seat pocket through an entire additional rental cycle. My phone was only recovered because I personally sent a friend to the airport to look for it. National did nothing. As an Emerald Club member I expected at least a baseline level of service. I got none. Would never recommend.

I almost rated this a 4-star, but I'm giving it a 5. Let me tell you about our experience…read more... This was my first time renting a car myself. When my mom said she could only get a Tahoe from the Enterprise near her, I whipped into the Enterprise near me (Peter's Creek) and I talked to the manager and another employee to secure a larger SUV for a trip we were taking. I booked this rental two months in advance and was assured it would be there and ready the morning I needed it. I was promised a Grand Wagoneer (or comparable for seating of 7 plus cargo space). It was there the morning I went to pick up, except it we couldn't have it because it needed an oil change. So the lady helping us tried to give us an SUV the size of my personal car. Which was seating of 7 with no cargo space and wasn't what we had reserved. Finally after them hunting around, they found a car for us "across the road." But it needed to be cleaned. In a hurry, the windows had junk all over them and the floor was nasty, but I cleaned it up in my driveway at home. This whole process took an hour and for the trouble, we were given 10% off. Fair enough. And we ended up with a Grand Wagoneer L which seated 8 plus plenty of cargo space. Upon return we were late. I knew we would be, and figured we'd be charged. No big deal. We knew what we were getting into. When we brought it back we made mention of the slick tires on the car. We went through a mess of rain on our trip, but thankfully we didn't end up in any danger. To even out the trouble of the tires, which we weren't expecting anything from-we just wanted them to be aware so the next person didn't end up in any danger, they only charged us for a half additional day rather than a complete day. That was super nice, and they didn't have to do that. I've always heard Enterprise prides themselves on customer service and I believe it! I will definitely use this Enterprise again and recommend them to others!

Been to this location a couple of times now, and this being a bad week where I totaled my SUV one…read moreday and got my other car broken into the next, I was in need of a rental. My insurance made a reservation for the rental as I was on my way to the location, and they had it in their system by the time I arrived. It was a bit of a wait, as they were cleaning my rental and selection of rentals seem to be at a dearth these days. Because what isn't? I'm not sure what the grizzled veteran's issue is, but I didn't share that experience at all. I also don't see anything in his review that specifies what was so "racist." Seems like someone who just loves to whine for special treatment. Or perhaps he is the racist one... Anywho, the staff here have been friendly, helpful, and engaging, and they were also very apologetic about the wait. I didn't feel like the wait was too long, especially since we needed to pull a couple of switches because the first vehicle they had for me was only a 2-door and I have kids with car seats. They only had pickup trucks available, but that's fine with me as long as it qualified for my insurance daily cost limit. They had a second vehicle available with 4 doors, but upon inspection they noticed the temporary plate was ripped half off. I suppose they could've just swapped a plate, but they went ahead and switched to a third vehicle that was just finishing getting cleaned. After inspection and taking my deposit (via CREDIT CARD, Mr. Angry Vet!), I was back on the road and back towards putting my life back together! The vehicle, a Toyota Tacoma, wouldn't have been my first choice, but I will say the interior is very clean. So far, no complaints from this location. **Just an update to point out the other aforementioned review has been removed, and you have me to thank for that, slap-nutz!

Disappointing and Dismissive Service at Avis, Winston Salem, NC, Hanes Mall Location, July 10, 2025…read more My experience on July 10, 2025 was disappointing and unnecessarily stressful. Due to being rear ended just before a planned trip, I needed to book a rental vehicle last minute. I understand that booking a car 24 hours in advance isn't ideal, but under the circumstances, a rental was my best and only option. I arrived early for my 8 AM reservation and was told the vehicle wasn't ready. I was advised to "walk over to McDonald's to wait." When I said I'd prefer to stay, I was told I'd "just have to listen to them talk." That interaction alone felt unprofessional, but I remained patient. After waiting nearly an hour, I was informed that Avis could not honor my SUV reservation, the very type of vehicle I was allowed to book online, because others had reserved the same vehicle class further in advance and they needed to fulfill those reservations first. Again, I stayed calm and asked about my options. That's when the tone shifted. The associate began chastising me for "poor planning," even after I explained my car had been in an accident. Her comments felt inappropriate and dismissive of a situation that was out of my control. When I calmly said her remarks felt disrespectful, she responded that I was "the exception" because most people are just poor planners. I explained again that I wasn't blaming her personally, but I was looking to her for support in problem solving. Still, no apology was offered. Yes, I could have taken a smaller vehicle, but unfortunately I needed an SUV. At that point, I decided to cancel the reservation altogether and was told I could not cancel in store because I had paid online. I was required to call customer service, which I did. I then went to Enterprise, where I was treated with kindness and care. They understood my situation and got me on the road quickly. Accidents happen, life happens, and customers deserve to be treated with empathy. I won't be booking with Avis again.

I booked and pre paid for a rental on 03/03/2026 for pick up at noon on 4/16/2026. I get a call…read morefrom Avis at 8:30am on the 16th to tell me that they don't have the vehicle or similar vehicle that I booked and paid for. I asked if they could find something at a different location, they said no. I asked if they could refund my reservation, they said no I would have to call customer service. Customer service was a call center in India and was less helpful than the local agent. This will be the last time I do business with Avis!

After booking online with another agency in town and receiving a call that there were no rental…read morecars available (Spring Break), my husband called Hertz and confirmed that they DID have a car available, and was told to book online, which he did. He had to put in a time for the reservation, so he put 11:00 AM. However, it took me a while to get in touch with my ride, who had to do something first, so I got to Hertz at 3:00. We walked into the agency and there was one woman sitting at a desk in the back. She greeted us and said something else that I couldn't make out so I started back toward her and she said "I SAID Someone will be with you soon" (or something to that effect) I guess that didn't sink in/slow me down quickly enough because, seeming alarmed, she repeated SOMEONE WILL BE WITH YOU SOON. Not sure if I appear threatening or what but ok. A fellow was unloading stuff out of a car in the parking lot and after a good little while he came in and sat down at another desk and indicated he was available to help. However, he informed me that since I did not show up at 11:00 AM they had rented the car to someone else (To quote "Seinfeld," "You know how to take the reservation, you just don't know how to hold the reservation!"). He added that they did not have any other cars available, I asked if any were due to be returned and he checked and said not until after 5:00 (they close at 5:00). I told him that my husband had specifically called to make sure there was a car on site. He said, "Sorry, I don't know who he talked to, I just got here a little while ago." Since I had out of town weekend plans this was obviously very frustrating and disappointing. Won't be back.

This was the most HORRIBLE HORRIBLE HORRIBLE RENTAL EXPERIENCE I HAVE EVER HAD. RUN, DO NOT WALK,…read moreDO NOT RENT FROM THIS POOR EXCUSE OF A BUSINESS. I reserved a 3 row SUV 1-month prior to a 1-week trip. I even prepaid for the use of this vehichle. I got to the business, there were 2 other customers there waiting to pick up a vehichle. There was only 1 person working there. The other customers had been waiting for 1 hour and 30 minutes. By the time I had secured a car, I had waited for 1 hour 17 minutes. DO NOT EXPECT TO JUST WALK IN AT YOUR APPOINTED TIME AND GET A VEHICLE. What was even worse is that when I finally was able to sit in her chair to be assisted, she then informed me that she didn't have a vehichle for me, other than a little car. I reserved a 3-row SUV because that is what I needed. She finally, after many harsh words, asked her manager about how to resolve the issue. She said they had a larger vehicle, but it would be a $40/day upgrade if I wanted to rent that. I refused to accept that resolution because I had already paid and reserved an SUV 1 month ago. So the manager said to give like or better value at no extra cost. So, I finally had a vehicle identified, but wait, it gets worse. I still needed to sign the contract and then go out and see the vehichle. Because it was a newer vehicle (1 year old) it had many bells and whistles. I asked her how to park, brake, move and adjust the seats, and work the a/c, stereo, navigation system, windshield wiper blades and lights. She said, oh, I'm not sure about all of that new stuff, you will just have to figure it out. It's probably like a lot of other vehicles. There is a manual in the glove box. Wow!!! why didn't I think of that? So when I picked up the "van" it was SOOOO NASTY inside. It had not been detailed. It smelt like smoke, which I am highly allergic to. It had children's feet marks on the backs of seats, chips, cookies and other trash in the floor and seats. Before I could even take my trip, I detailed the inside of the car, cleaned the inside and outside windows so that I could see out of them. I vaccumed the carpet and interior. There were no mats in the floorboards so the floorboard carpet was well worn, stained, frayed and coming up. This was only a 1 year old car. Once past all of the nastiness, I was able to pack for my trip. It did handle very nicely and got great gas mileage. That was about the only plus of this whole trip rental. When it comes to the contract and signing for something sight unseen, that was not so smart. Finally, I was picking up the car, after waiting about an hour, the lady did all of the computer work without letting me see anything that I was agreeing to. She took my credit card for putting a "$200 REFUNDABLE HOLDING fee" on it, printed out the contract, had me sign it BEFORE I even saw the car, or even saw the condition or the inside of the car. After I signed for the car, she quickly stuffed the receipt into a little folder. I did not look at the contract until I got outside to get the car. The contract said that the gas volume was 100% full. When I pointed out that the tank was NOT full, she told me to take a picture of where the level was in the car and not to worry about it. Just bring it back at the same level. I did that. It was a little bit more than about 50% full at pick up. In the store, she had said that if I wanted to pay for the "gas fill up" protection and not fill it back up on return, it would be $2.38/ gallon. That was NOT the case. When returning the car, it was a different lady checking the car back in. That lady said that the computer indicated that the tank was 100% full at pick up. On return, she recorded that it was returned at 90% full... So I was charged a $10.99/ gallon gas service fee. I pointed this out at check out and she said sorry I can't make any corrections or do anything about the bill, I have already closed out your ticket so you will have to call the billing department at the National customer service phone number to dispute the extra $90 charge. She kept saying, "I can't do anything for you. You will have to call the customer service line." Oh goodie, just one more thing I will need to do to finalize returning a car. When I called the number, it was this LONG phone tree that you had to use an automated assistance agent. After 45 minutes of going around and around with the telephone system, I finally was able to speak with a live person in "indonesia" or somewhere outsourced in a foreign land. I think I got the gas part resolved, but now, within a month, I should get the bill for the toll-road "ez pass" used while on my trip. According to the website, if you leave the box open, you will be charged one useage fee but, If you leave the box closed, you will be charged for each toll. I was trying to find out what I was going to be charged, but the person said that the fee would be charged to your credit card on file.

Absolutely amazing! Couldn't ask for better customer service. My car looks better than brand new. I…read morewill be recommending them to all of my friends and family.

From the owner: Nelson Collision is the areas largest and most modern body shop. We have 12 certified technicians…read morewith over 200 years of combined experience fixing all auto body issues. We maintain both I-Car and ASE certifications and the shop includes 4 frame machines and 3 down draft paint booths. We work with all insurance companies to make sure that your car gets fixed right using the recommended OEM parts.