Had a very good experience a few months ago, everything went smoothly and we loved the Genesis they put us in. Booked online last minute Friday morning after my car had to go to the shop. Got a call that they did not have any rentals on the lot due to it being Spring Break. While this was certainly disappointing (and I'm not sure why the website allows this to book in the first place) I appreciated the call and helpful information - the caller noted that this was across all locations and recommended trying the airport location. read more

would give a 0 star if I could. Horrible customer service and attitude. Rates has always been around 800 for me. I've been renting for 5 months straight, when i'm doing a rewrite for another month the lady proceed to tell me the rate will go up to 2000 dollars, all for a compact sedan? DO NOT rent from this location, they will rob every last dollar you have. Absolutely horrible read more

Awful - do not rent from Enterprise!! They made a fraudulent claim that I damaged the rental car. I did not damage the car and thankfully have videos that show the scratches were there when I picked the car up. No one ever contacted me about the damages; I just received a letter a month later with a bill for $1700. If you search Google, you'll find many, many instances of this, so apparently it's not an uncommon practice for Enterprise. Will be filing a BBB complaint and will obviously never rent from them again. read more

If you value your time, your money, or even basic human decency, avoid this Enterprise location at all costs. I had a confirmed reservation for 6:00 p.m. on 01/29/2026. I arrived at 6:13 p.m. -- not 9 p.m., not after hours, but thirteen minutes after my reservation time -- and the entire staff had already shut the place down like they were fleeing the scene. Lights off. Doors locked. Cars pulled around the side. Not a single person acknowledged me. I caught one employee slipping out the side door and told her I had a reservation for 6:00. Her response? "We close at 6." No apology. No explanation. No attempt at a solution. Just a shrug and a walk-off. I asked how a company can offer a 6:00 p.m. reservation if they stop serving customers at 6:00 p.m. She had no answer -- because there is no answer. The manager never came out. No one tried to help. They literally got in their cars and drove away while I stood outside with no rental and a 10-hour trip ahead of me. I called the 800 number and was told a manager would contact me "urgently." As of this review, that has not happened. Instead, we had to drive an hour to another city to find a rental, and I had to miss work to fix a problem Enterprise created. To make it worse, the voicemail confirming my reservation said nothing about arriving early or the location closing at 6. If your system shuts down at 6, then stop accepting 6:00 p.m. reservations. It's that simple. This location showed zero professionalism, zero urgency, and zero customer care. When the clock hit 6, their doors closed -- and so did their empathy, accountability, and common sense. I would not recommend Enterprise on Peters Creek to anyone. They left me stranded, inconvenienced, and completely unsupported. Enterprise should be embarrassed by the way this location treats paying customers. read more

Had a reservation for a sedan at the University Parkway location here in Winston Salem made by Heidi at 2:00 pm. When I arrived at 3:15pm, there were no sedans available. They offered a SUV at a higher cost but I declined. Poor customer service. read more

It's a busy afternoon at Enterprise. Unfortunately, they needed a couple extra employees to handle the volume of car drop offs and pick-ups. The two staff on hand handled it well and stayed friendly. read more

Unfortunately after 12 years of living here, and many close calls, we finally hit a deer. Did some heavy damage to the front end of our new car. Luckily we have State Farm and beside our deductible, they are co wrong our expenses as well as $30 a day for car rental at Enterprise. I have used the one on University Blvd a few times with a great experience. We were transferred to this location because the repair shop is across the street. We easily made an appointment for pick up. It's a small location with a small waiting area. They are very busy here, however I was attended to within 5 minutes of arriving. Our car was ready, everything was explained and after all the required signatures and paying my share, we were done and driving out within 15 minutes. The staff was overwhelmed with work yet they got me out quickly and efficiently and all with a smile and very courteous. Would definitely recommend and use again. If anything changes, I will update my review, but for now we are very satisfied. read more

See all

This is the second time I've rented a car from this location and both times I've been very pleased with the service.

My personal car needed a repair and would not be available for a week. Went online to Enterprise at Stratford Rd. location to reserve a rental (still have the reservation). I reserved a medium size SUV and went to office the next day to pick it up. Not sure what the problem was but I was given a COMPACT SUV (a HYUNDAI KONA) to drive for the week. I asked if that was a midsize SUV (knowing that it was promoted on Enterprise website as a COMPACT SUV) and was clearly told it was a midsize??? When I got in the car I noticed a weird smell but as I was late for an appointment I drove off. As the day warmed up (it eventually got over 70 degrees) the smell got worse and I had to drive the car with the windows down to get by. For the duration of the week I kept the windows partially rolled down to let air circulate (even though the temperature was in the 40s and low 50s) and the smell marginally improved. It smelled of cigars and body odor. When I turned the car in I asked the associate if she smelled anything funny in the car but she said no. I also mentioned that I had reserved a medium sized SUV and was given this compact. I mentioned that I had questioned the gentleman handling my rental and was surprised to be misled as he replied that it was a medium SUV, in fact he said it was one of his favorites. So, my review is...I got an auto that was mechanically sound but smaller than I reserved. The car also clearly had an unpleasant smell. Was I happy, no, but I was able to be mobile for the week my car was gone. I didn't appreciate being misled by the original associate and wasn't pleased with the smell but I had transportation for the week. How many stars would you give??? read more

This is my new GO TO Enterprise Rent a Car. I've been here about 3 times now. Twice with my company's corporate rental and one personal. I must say that either way the service and efficiency of this particular location is second to none. My guy there is Tyree. If at all possible ask for him but I can attest to everyone's work ethic here. The ladies are also something to see as their product knowledge and skills are really impressive. I really hope their supervisor sees this as I would tell them that this location should be their training ground for others. read more

Today I was trying to rent a car for my friend who came here abroad to visit. He has his driver license and INTERNATIONAL license as well. And guess what... the enterprise representative tells us he needs at least a drivers permit. Are all visitors going to dmv at first?? So dumb, but whatever.. I decide to rent a car with my driver license. So I give it to the representative as well as my credit card. And he tells me it is not a credit card but a debit card and he insists even after I showed my banking account. Well. Good bye... we went to Hurtz and rent a car for my friend with his current documents with NO issues. Waste of time, never again. read more

The employees at the Stratford Rd location in Winston Salem NC are wonderful. Tyree was great in dealing with our needs while the insurance company was dragging their feet and not providing what they promised. It was a pleasant and professional experience and we could not have asked for anything better. read more

They do not disclose costs upfront. When booking a reservation online it'll tell you the very minimum to rent the car - it won't tell you cost of insurance and the deposit amount. Also - this place DOES NOT take CASH.... isn't that illegal?? When asking how much it'd be for the full coverage insurance the guy quotes $33 a day which we were fine with - while signing the paperwork another fee for $91 shows up and he says "oh that was the other part of the insurance" Okay... then it's not $33 a day for the insurance! Also, we had all of the money needed to rent the car we reserved but most on our bank card and the deposit in cash ($300). They would not let us rent the car because they need it all upfront and wouldn't accept cash. Needless to say this place is pretty shady we won't be renting from them again. We'll be going to Hertz next time - their website quotes exactly how much you'll need at time of pick up. read more

About 1 month ago I booked a reservation with Enterprise Car Rental on Strafford Rd for my family vacation. Today about 20 mins prior to me picking up the car I received a phone car from someone at Enterprise telling me they did not have a car for me to rent and they are going to just cancel my reservation. I am not going to deny that made me very very angry because I had driven 1hr to this location just to pick up the car and now my family vacation is ruined. When I went inside the Enterprise location I encountered the manager Joniya Johnson who stated she was the manager. When I began to express my extreme displeasure about how they called me at the last minute to cancel my reservation she was not willing to place me in another vehicle when they clearly had other cars to rent. I was not offered any kind of resolution to the problem she then stated she was going to cancel my reservation completely. I called to 800 number who directed me to the Greensboro airport only to find they did not have any cars either. I am so angry and frustrated at everyone at this location and how the whole situation was handled. Joniya Johnson, Hannah Warden, Tyree Hooks are all of the employees that were working at this location, and none of them offered any solutions to this problem. I would never return to this location and I am going to make sure everyone and every social platform know these people ruined my family vacation. My next complaint is going to the BBB and Corporate read more

Extremely rude and slow. This so called "assistant manager" while waiting on me, decided to also take calls with customers slowing me down immensely. The other customer service person wasn't doing this so the customer in front of me got served quicker. When I complained the manager got completely rude and unprofessional. I would not recommend this location again. In fact I wouldn't use this company again. read more

Enterprise Rent-A-Car - Name of manager - Car Rental Near Me - Winston Salem, North Carolina

Reserved a minivan. They called the day before to confirm. Showed up and no minivan. In fact, there were no SUVs either. So, after 15 minutes of the rep walking around the parking lot looking for a replacement to drop out of the sky we left with no car. Last time using this company for sure. read more

When your car breaks down, but the kids still need a ride to school the next day... We dropped into Enterprise to rent a car until ours was repaired. I worked with Dante and Devon (sorry if I am misspelling your names gentlemen!), and they were both very polite and 100% professional. I appreciated their courtesy and sense of humor. We rented a car and went on our way. Fast and easy! Drop off was a breeze as well. The only downside I saw is with the location - if you are driving to this Enterprise store from the south, you have to cross 4 lanes of heavy traffic to get into their parking lot. Bonus note: stock was in short supply than usual due to covid supply chain issues. read more

The first thing she said to me was "did you know you were supposed to pick up you vehicle at 8 am?" She was right. I got there closer to 9:30. I think they gave my reserved vehicle to someone else since I was late - so I waited for them to clean up another vehicle. I honestly did not know I had to pick the car up exactly as the reservation stated - in all of my travels that has never come up. But now I know. Her tone and behavior were insulting and she embarrassed me. This happened a few months ago and obviously, I can't let it go! read more

The staff at enterprises help my mom and I so much. We were in a tight situation with the car dealership she bought from and the warranty. Basically, the car dealership expected us to just let them hold the out car without another car for nearly two weeks with out any rentals help. Enterprises stepped right in and made sure we were taken car of. I have never appreciated a company so much for going out of their way to help me. They came and picked me up and got a bigger car for us so that my mom could fit in comfortably after her knee surgery. They worked with us throughout the whole situation and never batted an eye and anything that we needed, they provided anything that we asked. (Which was an intermediate SUV). They've called every day checking up on us and making sure the other companies are following suit. I would recommend enterprise to anyone for their outstanding care and customer service. They've eased my stress so much since this began. They have definitely been the saving grace in this process. read more

Enterprise is just the best company to rent a car. At first I rented with Avis and I was very disappointed (just don't rent with them). Enterprise customer service are just the best. Manager Tevin was just the best on getting my bill corrected with no problem. Thank you so much for the great customer service! read more

I have rented from Enterprise many times and I believe the cost is usually very competitive versus other companies. There was only one issue with this last rental. There were large scrapes on the passenger side doors that I did not see when I got to the car, but the young lady checking me out told me there were a few dings on the passenger side. She did not indicate this on the rental agreement so when I turned the car in, I was questioned about the scrapes. I tell you this in this review for two reasons. One, make sure you personally check out every spot around the car and make sure any "blemishes" are documented. And if it is a "large blemish" I recommend you take a picture of it just in case. Lucky for me I did take a picture of the damage when I saw it so I was covered when I turned in the rental. I hope this helps you with your next car rental experience. read more

Enterprise Rent-A-Car - Make sure any damage is documented. - Car Rental Near Me - Winston Salem, North Carolina

Wonderful customer service. I was two hours late for my reservation and although they did not have any cars, the managers were able to get a car pulled in from another location swiftly. Nice 2020 maxima. read more

The parking lot is small and during my pickup & drop off times (first hour open on a Saturday & 5 pm on a weekday) crowded & slightly awkward to navigate. But the staff handled the congestion well. 4 stars for the exceptional staff. On Saturday at 9 a.m. (March 14 2015) one gentleman handled the desk and phones alone. He had a long line but never lost his pleasant calm, and juggled routine reservations and problem-solving well. I'd love to give the place 5 stars, but the place was understaffed on Saturday. I didn't mind a 15-20 minute wait for a reservation made well in advance, but there were those who I'm sure did, and while the place runneth over with staff to handle the weekday crowd, cars were being turned in, cleaned and checked out again immediately, which made me think that a couple of people calling in to extend a reservation would have left some of the folks waiting in line waiting a longish while for a vehicle. Overall, the staff was great and I'll use them again. But plan in a bit of wait time, just in case. read more

It started with the Enterprise employee who picked me up from the auto repair shop and ended with the Enterprise employee who dropped me off at the same auto repair shop one weekend later. The customer service was stellar! Every Enterprise employee that I interacted with during my rental Oct. 23 - 26, 2015 was prompt, professional, efficient, and determined to make sure that my car rental experience was the best it could be. I have been renting with Enterprise about once a month since 2012. The employees at this branch excelled in their performance. Thanks to all of you ladies and gentlemen! read more

I rented a cargo van online and picked up/dropped of the van at this location. A couple days before my reservation date they called me to verify my reservation. The employees at the location were great and had me on the road in no time. drop off was even easier. read more

Friendly and speedy service. I left my $150 glasses in the car and they called me a few days later to see if I wanted to pick them up. Spectacular! read more

I have been an Enterprise customer for years. This location - I would usually praise, but after my recent experience I am beside myself. I was over charged for my rental after explicitly being told I was being charged a specific rate.Thank God for the note I sent the manager confirming what we had discussed! When I attempted to get this rectified, I was dealt with in a very condescending manner by staff who only wanted to use semantics to prove why they were 'correct'. Never mind that after calling to extend my rental a few hours I was advised otherwise! Because of the lack of training as well as ethics I had to take time out of my busy work day to listen to people belittle me and mutter under their breath to nearby colleagues. In the end I was given a refund for the amount I was overcharged but the attitude of the staff is disgraceful towards customers. They are unable to address customer concerns in a professional and sincere manner which is such a disappointment - as I used to be quite fond of Enterprise! read more