I have been an Avis Preferred member for over 25 years and have rented vehicles at airport…read morelocations nationwide. This was only my second rental from this particular location, which appears to be a franchise. This rental was through Budget, which shares the same parent company as Avis. During my first rental from this location, I received a rude and accusatory phone call after returning the vehicle. An employee insisted I had transported a dog because a small amount of pet hair was found in the car. I had not traveled with a dog; the hair likely came from my clothing, luggage, or family, as we live in a home with dogs. I was told I was being "done a favor" by not being charged a substantial cleaning fee. The interaction was unprofessional and left a very poor impression. Over the Christmas holiday, I rented again due to a competitive AARP rate for an SUV and decided to give this location another opportunity. At pickup, I noticed multiple signs at the counter warning that customers could be charged significant fees if vehicles were returned with road grime, salt, dirt, or odors. The messaging strongly implied that customers are expected to wash and clean the vehicle before return. I have never encountered this policy at any other Avis, Budget, or rental car location, and I find it to be an unreasonable business practice. I returned the vehicle clean and was not charged any additional fees. However, when I submitted feedback, I initially received a generic response from Budget corporate, followed by a direct message from the location. Lisa Golias (title not provided) stated that I had "misinterpreted" the signage, asserting that one sign applied only to road salt and grime and the other solely to smoke or air freshener odors. While those issues are mentioned, the signs clearly go beyond those narrow interpretations. I found this response dismissive of a reasonable concern. I have included photos of the signage so others can decide for themselves whether they are comfortable renting from this location and potentially being charged extra fees for normal vehicle use. In my view, routine cleaning and washing are standard responsibilities of a rental car company, not the customer. I also encourage prospective renters to review the other complaints and reviews posted here and on additional platforms. I regret not doing so beforehand.

I had a rollercoaster of an experience renting here. In the end everything turned out ok, and the…read moreassociate did address my problem, but it was momentarily very stressful. I rented a car for a couple weeks in January and returned it after-hours the night before it was due. A week later, I had not reeived my invoice and called to follow up. I was then told that I would be charged an additional $400 because I violated the smoking policy, which was NOT true. I don't smoke - I dont' care if others do of course - and I was obviously going to contest this bogus charge. After a lot of back and forth, and me driving to the facility to speak to someone in person, the associate finally let me know that they had mistakenly mixed up my rental with another return. To be fair, they did adjust my rental dates when I originally went to pick up my vehicle because I had mixed up the date by 1 day. @azfitfoodfun

I was impressed with the professionalism at this location. Eli and the other guys are top notch…read more I rented two cars from this Enterprise this year and both experiences were great. I hope to do business with them again. The cars were clean, looked like new and ran very well. I was stoked to connect my iPod with Bluetooth too. Thank you.

Poor experience attempting to rent a car here. The agent told me AFTER i signed the rental contract…read moreand ran my credit card that pets cannot travel in the car. I said "since when,,, i have rented from Enterprise for years". The unprofessional agent said "its on the website ". If thats true its buried somewhere. Keep in mind I paid a $300 deposit so clearly if I left dog hair on the seat they could keep the deposit. I canceled my Enterprise plus account and won't be back. The only reason for 2 stars is because they did drive me home after not renting to me. What a shame, I was always impressed with their customer service until now.

On a Monday morning, this place was super busy however David went above and beyond to help us. Make…read moresure our needs were taken care of. We really enjoyed working with him.

I almost rated this a 4-star, but I'm giving it a 5. Let me tell you about our experience…read more... This was my first time renting a car myself. When my mom said she could only get a Tahoe from the Enterprise near her, I whipped into the Enterprise near me (Peter's Creek) and I talked to the manager and another employee to secure a larger SUV for a trip we were taking. I booked this rental two months in advance and was assured it would be there and ready the morning I needed it. I was promised a Grand Wagoneer (or comparable for seating of 7 plus cargo space). It was there the morning I went to pick up, except it we couldn't have it because it needed an oil change. So the lady helping us tried to give us an SUV the size of my personal car. Which was seating of 7 with no cargo space and wasn't what we had reserved. Finally after them hunting around, they found a car for us "across the road." But it needed to be cleaned. In a hurry, the windows had junk all over them and the floor was nasty, but I cleaned it up in my driveway at home. This whole process took an hour and for the trouble, we were given 10% off. Fair enough. And we ended up with a Grand Wagoneer L which seated 8 plus plenty of cargo space. Upon return we were late. I knew we would be, and figured we'd be charged. No big deal. We knew what we were getting into. When we brought it back we made mention of the slick tires on the car. We went through a mess of rain on our trip, but thankfully we didn't end up in any danger. To even out the trouble of the tires, which we weren't expecting anything from-we just wanted them to be aware so the next person didn't end up in any danger, they only charged us for a half additional day rather than a complete day. That was super nice, and they didn't have to do that. I've always heard Enterprise prides themselves on customer service and I believe it! I will definitely use this Enterprise again and recommend them to others!

Had a very good experience a few months ago, everything went smoothly and we loved the Genesis they…read moreput us in. Booked online last minute Friday morning after my car had to go to the shop. Got a call that they did not have any rentals on the lot due to it being Spring Break. While this was certainly disappointing (and I'm not sure why the website allows this to book in the first place) I appreciated the call and helpful information - the caller noted that this was across all locations and recommended trying the airport location.

would give a 0 star if I could. Horrible customer service and attitude. Rates has always been…read morearound 800 for me. I've been renting for 5 months straight, when i'm doing a rewrite for another month the lady proceed to tell me the rate will go up to 2000 dollars, all for a compact sedan? DO NOT rent from this location, they will rob every last dollar you have. Absolutely horrible

Went to this Hertz to get a reserved Pick-up truck at 10 AM. No truck. I needed a pick up not an…read moreSUV. This office is very busy but the Gentleman who assisted me was very helpful. Got my truck at 2 PM a giant Dodge Ram 2500. Gas guzzler. Ok, so far the day started to look up. The truck had an abnormal gas amount which was a little more than ¼ tank, say 5/16 , but way less than half. Even took photos. Did not really worry as I added enough gas to get the vehicle back and satisfy the 5/16 full tank. It was about 6/16 but not quite 1/2 a tank. Did think much of it until I dropped it off to a the reservationist present. I gave her the keys and asked three times, " Anything else I need to do?" Answer was no and third NO was clearly made. Ok I leave and receive my receipt via email AND, I get hit for 2 gallons of gas for $23.85!!! Ok no biggie, I'll call, and resolve this - NOPE! You get an automated bot that puts the onus on YOU! Yup you have to prove with receipts that you purchased gas. Well, I thought if I could get someone in the office I could clear this up. After five tries, one try the phone rang 15 times, the woman who received the truck finally answered and placed me on a "short hold" - 38 minutes!!!! Then I was disconnected. This is still not resolved and I'm stoping payment and as of now taking my future business to Budget/Avis or Enterprise. Twenty bucks is twenty bucks because I put over 15 bucks of gas in that behemoth so we're talking 35 plus dollars! Not a happy customer based on the return experience which exacerbated the extremely late delivery. Hertz No1 NO WAY.

After booking online with another agency in town and receiving a call that there were no rental…read morecars available (Spring Break), my husband called Hertz and confirmed that they DID have a car available, and was told to book online, which he did. He had to put in a time for the reservation, so he put 11:00 AM. However, it took me a while to get in touch with my ride, who had to do something first, so I got to Hertz at 3:00. We walked into the agency and there was one woman sitting at a desk in the back. She greeted us and said something else that I couldn't make out so I started back toward her and she said "I SAID Someone will be with you soon" (or something to that effect) I guess that didn't sink in/slow me down quickly enough because, seeming alarmed, she repeated SOMEONE WILL BE WITH YOU SOON. Not sure if I appear threatening or what but ok. A fellow was unloading stuff out of a car in the parking lot and after a good little while he came in and sat down at another desk and indicated he was available to help. However, he informed me that since I did not show up at 11:00 AM they had rented the car to someone else (To quote "Seinfeld," "You know how to take the reservation, you just don't know how to hold the reservation!"). He added that they did not have any other cars available, I asked if any were due to be returned and he checked and said not until after 5:00 (they close at 5:00). I told him that my husband had specifically called to make sure there was a car on site. He said, "Sorry, I don't know who he talked to, I just got here a little while ago." Since I had out of town weekend plans this was obviously very frustrating and disappointing. Won't be back.

The staff at enterprise were wonderfully helpful. They worked with me to make sure all the details…read moreof my trip were covered. The cat was lovely, and the return process smooth. Definitely recommend!!

LACK PROFESSIONALISM, CUSTOMERS ARE NOT FIRST ! I purchased a vehicle at Modern Hyuandi and have…read morehad nothing but the worst experience. They make commitments to call you back or to do something and they never do it. I called yesterday to speak with a "Fowler Family Member" who are the owners of this dealership. I was told they would call me back this morning. They did not call me back. Starts at the Top and if the Owner can not keep him commitments why would their staff? Horrible experience would never buy from them again. Why is it so hard to find a company who cares for its customers?

This fucking place let me rent a car at a time that was past their open time so when I had my ride…read moredrive me to this place on a 45 min haul - I arrived to a place that was closed!!! And when I called reservations, they told me I can't even rent a car from this location because it's private. Ok so why the fuck was I able to make a reservation to begin with?? Seriously the worst customer service ever. All the bitch did was repeat, "ma'am I apologize" over and over. Great! But your apology ain't getting me nowhere!!! Will never EVER rent from Hertz again. Bullshit ass company.

Do not use the express drop off in which you skip the line to turn in the keys and rental…read moreagreement. If so, they will upcharge you. On 12/28, I rented at car from PTI and returned it to Smith Reynolds on 12/29. I drove a total of 48 miles. The rental had unlimited miles. I used the express drop of becuase the line was too long. Today I checked my credit card and was charged an extra $18.31. I called to inquire why and was told the tank was not full. I emailed them a receipt showing them I put gas in the vehicle. I rented a Kia Sorento ( eventhough I requested a mid size which they did not have at my pick up location). A Kia Sorento gets 22-29 mg. I went 48 miles which would require 2-2.5 gallons. I put in 2.536 G at $2.199/gallon. The Smith Reynolds airport added $18.31 for a tank that wasnt full. Thats impossible based on what they told me over the phone my start and end milage was. Someone at Smith Reynolds is not telling the truth.