I have been an Avis Preferred member for over 25 years and have rented vehicles at airport…read morelocations nationwide. This was only my second rental from this particular location, which appears to be a franchise. This rental was through Budget, which shares the same parent company as Avis. During my first rental from this location, I received a rude and accusatory phone call after returning the vehicle. An employee insisted I had transported a dog because a small amount of pet hair was found in the car. I had not traveled with a dog; the hair likely came from my clothing, luggage, or family, as we live in a home with dogs. I was told I was being "done a favor" by not being charged a substantial cleaning fee. The interaction was unprofessional and left a very poor impression. Over the Christmas holiday, I rented again due to a competitive AARP rate for an SUV and decided to give this location another opportunity. At pickup, I noticed multiple signs at the counter warning that customers could be charged significant fees if vehicles were returned with road grime, salt, dirt, or odors. The messaging strongly implied that customers are expected to wash and clean the vehicle before return. I have never encountered this policy at any other Avis, Budget, or rental car location, and I find it to be an unreasonable business practice. I returned the vehicle clean and was not charged any additional fees. However, when I submitted feedback, I initially received a generic response from Budget corporate, followed by a direct message from the location. Lisa Golias (title not provided) stated that I had "misinterpreted" the signage, asserting that one sign applied only to road salt and grime and the other solely to smoke or air freshener odors. While those issues are mentioned, the signs clearly go beyond those narrow interpretations. I found this response dismissive of a reasonable concern. I have included photos of the signage so others can decide for themselves whether they are comfortable renting from this location and potentially being charged extra fees for normal vehicle use. In my view, routine cleaning and washing are standard responsibilities of a rental car company, not the customer. I also encourage prospective renters to review the other complaints and reviews posted here and on additional platforms. I regret not doing so beforehand.

I had a rollercoaster of an experience renting here. In the end everything turned out ok, and the…read moreassociate did address my problem, but it was momentarily very stressful. I rented a car for a couple weeks in January and returned it after-hours the night before it was due. A week later, I had not reeived my invoice and called to follow up. I was then told that I would be charged an additional $400 because I violated the smoking policy, which was NOT true. I don't smoke - I dont' care if others do of course - and I was obviously going to contest this bogus charge. After a lot of back and forth, and me driving to the facility to speak to someone in person, the associate finally let me know that they had mistakenly mixed up my rental with another return. To be fair, they did adjust my rental dates when I originally went to pick up my vehicle because I had mixed up the date by 1 day. @azfitfoodfun

I was impressed with the professionalism at this location. Eli and the other guys are top notch…read more I rented two cars from this Enterprise this year and both experiences were great. I hope to do business with them again. The cars were clean, looked like new and ran very well. I was stoked to connect my iPod with Bluetooth too. Thank you.

Poor experience attempting to rent a car here. The agent told me AFTER i signed the rental contract…read moreand ran my credit card that pets cannot travel in the car. I said "since when,,, i have rented from Enterprise for years". The unprofessional agent said "its on the website ". If thats true its buried somewhere. Keep in mind I paid a $300 deposit so clearly if I left dog hair on the seat they could keep the deposit. I canceled my Enterprise plus account and won't be back. The only reason for 2 stars is because they did drive me home after not renting to me. What a shame, I was always impressed with their customer service until now.

I almost rated this a 4-star, but I'm giving it a 5. Let me tell you about our experience…read more... This was my first time renting a car myself. When my mom said she could only get a Tahoe from the Enterprise near her, I whipped into the Enterprise near me (Peter's Creek) and I talked to the manager and another employee to secure a larger SUV for a trip we were taking. I booked this rental two months in advance and was assured it would be there and ready the morning I needed it. I was promised a Grand Wagoneer (or comparable for seating of 7 plus cargo space). It was there the morning I went to pick up, except it we couldn't have it because it needed an oil change. So the lady helping us tried to give us an SUV the size of my personal car. Which was seating of 7 with no cargo space and wasn't what we had reserved. Finally after them hunting around, they found a car for us "across the road." But it needed to be cleaned. In a hurry, the windows had junk all over them and the floor was nasty, but I cleaned it up in my driveway at home. This whole process took an hour and for the trouble, we were given 10% off. Fair enough. And we ended up with a Grand Wagoneer L which seated 8 plus plenty of cargo space. Upon return we were late. I knew we would be, and figured we'd be charged. No big deal. We knew what we were getting into. When we brought it back we made mention of the slick tires on the car. We went through a mess of rain on our trip, but thankfully we didn't end up in any danger. To even out the trouble of the tires, which we weren't expecting anything from-we just wanted them to be aware so the next person didn't end up in any danger, they only charged us for a half additional day rather than a complete day. That was super nice, and they didn't have to do that. I've always heard Enterprise prides themselves on customer service and I believe it! I will definitely use this Enterprise again and recommend them to others!

Been to this location a couple of times now, and this being a bad week where I totaled my SUV one…read moreday and got my other car broken into the next, I was in need of a rental. My insurance made a reservation for the rental as I was on my way to the location, and they had it in their system by the time I arrived. It was a bit of a wait, as they were cleaning my rental and selection of rentals seem to be at a dearth these days. Because what isn't? I'm not sure what the grizzled veteran's issue is, but I didn't share that experience at all. I also don't see anything in his review that specifies what was so "racist." Seems like someone who just loves to whine for special treatment. Or perhaps he is the racist one... Anywho, the staff here have been friendly, helpful, and engaging, and they were also very apologetic about the wait. I didn't feel like the wait was too long, especially since we needed to pull a couple of switches because the first vehicle they had for me was only a 2-door and I have kids with car seats. They only had pickup trucks available, but that's fine with me as long as it qualified for my insurance daily cost limit. They had a second vehicle available with 4 doors, but upon inspection they noticed the temporary plate was ripped half off. I suppose they could've just swapped a plate, but they went ahead and switched to a third vehicle that was just finishing getting cleaned. After inspection and taking my deposit (via CREDIT CARD, Mr. Angry Vet!), I was back on the road and back towards putting my life back together! The vehicle, a Toyota Tacoma, wouldn't have been my first choice, but I will say the interior is very clean. So far, no complaints from this location. **Just an update to point out the other aforementioned review has been removed, and you have me to thank for that, slap-nutz!

Had a very good experience a few months ago, everything went smoothly and we loved the Genesis they…read moreput us in. Booked online last minute Friday morning after my car had to go to the shop. Got a call that they did not have any rentals on the lot due to it being Spring Break. While this was certainly disappointing (and I'm not sure why the website allows this to book in the first place) I appreciated the call and helpful information - the caller noted that this was across all locations and recommended trying the airport location.

Awful - do not rent from Enterprise!! They made a fraudulent claim that I damaged the rental car. I…read moredid not damage the car and thankfully have videos that show the scratches were there when I picked the car up. No one ever contacted me about the damages; I just received a letter a month later with a bill for $1700. If you search Google, you'll find many, many instances of this, so apparently it's not an uncommon practice for Enterprise. Will be filing a BBB complaint and will obviously never rent from them again.

After booking online with another agency in town and receiving a call that there were no rental…read morecars available (Spring Break), my husband called Hertz and confirmed that they DID have a car available, and was told to book online, which he did. He had to put in a time for the reservation, so he put 11:00 AM. However, it took me a while to get in touch with my ride, who had to do something first, so I got to Hertz at 3:00. We walked into the agency and there was one woman sitting at a desk in the back. She greeted us and said something else that I couldn't make out so I started back toward her and she said "I SAID Someone will be with you soon" (or something to that effect) I guess that didn't sink in/slow me down quickly enough because, seeming alarmed, she repeated SOMEONE WILL BE WITH YOU SOON. Not sure if I appear threatening or what but ok. A fellow was unloading stuff out of a car in the parking lot and after a good little while he came in and sat down at another desk and indicated he was available to help. However, he informed me that since I did not show up at 11:00 AM they had rented the car to someone else (To quote "Seinfeld," "You know how to take the reservation, you just don't know how to hold the reservation!"). He added that they did not have any other cars available, I asked if any were due to be returned and he checked and said not until after 5:00 (they close at 5:00). I told him that my husband had specifically called to make sure there was a car on site. He said, "Sorry, I don't know who he talked to, I just got here a little while ago." Since I had out of town weekend plans this was obviously very frustrating and disappointing. Won't be back.

This was the most HORRIBLE HORRIBLE HORRIBLE RENTAL EXPERIENCE I HAVE EVER HAD. RUN, DO NOT WALK,…read moreDO NOT RENT FROM THIS POOR EXCUSE OF A BUSINESS. I reserved a 3 row SUV 1-month prior to a 1-week trip. I even prepaid for the use of this vehichle. I got to the business, there were 2 other customers there waiting to pick up a vehichle. There was only 1 person working there. The other customers had been waiting for 1 hour and 30 minutes. By the time I had secured a car, I had waited for 1 hour 17 minutes. DO NOT EXPECT TO JUST WALK IN AT YOUR APPOINTED TIME AND GET A VEHICLE. What was even worse is that when I finally was able to sit in her chair to be assisted, she then informed me that she didn't have a vehichle for me, other than a little car. I reserved a 3-row SUV because that is what I needed. She finally, after many harsh words, asked her manager about how to resolve the issue. She said they had a larger vehicle, but it would be a $40/day upgrade if I wanted to rent that. I refused to accept that resolution because I had already paid and reserved an SUV 1 month ago. So the manager said to give like or better value at no extra cost. So, I finally had a vehicle identified, but wait, it gets worse. I still needed to sign the contract and then go out and see the vehichle. Because it was a newer vehicle (1 year old) it had many bells and whistles. I asked her how to park, brake, move and adjust the seats, and work the a/c, stereo, navigation system, windshield wiper blades and lights. She said, oh, I'm not sure about all of that new stuff, you will just have to figure it out. It's probably like a lot of other vehicles. There is a manual in the glove box. Wow!!! why didn't I think of that? So when I picked up the "van" it was SOOOO NASTY inside. It had not been detailed. It smelt like smoke, which I am highly allergic to. It had children's feet marks on the backs of seats, chips, cookies and other trash in the floor and seats. Before I could even take my trip, I detailed the inside of the car, cleaned the inside and outside windows so that I could see out of them. I vaccumed the carpet and interior. There were no mats in the floorboards so the floorboard carpet was well worn, stained, frayed and coming up. This was only a 1 year old car. Once past all of the nastiness, I was able to pack for my trip. It did handle very nicely and got great gas mileage. That was about the only plus of this whole trip rental. When it comes to the contract and signing for something sight unseen, that was not so smart. Finally, I was picking up the car, after waiting about an hour, the lady did all of the computer work without letting me see anything that I was agreeing to. She took my credit card for putting a "$200 REFUNDABLE HOLDING fee" on it, printed out the contract, had me sign it BEFORE I even saw the car, or even saw the condition or the inside of the car. After I signed for the car, she quickly stuffed the receipt into a little folder. I did not look at the contract until I got outside to get the car. The contract said that the gas volume was 100% full. When I pointed out that the tank was NOT full, she told me to take a picture of where the level was in the car and not to worry about it. Just bring it back at the same level. I did that. It was a little bit more than about 50% full at pick up. In the store, she had said that if I wanted to pay for the "gas fill up" protection and not fill it back up on return, it would be $2.38/ gallon. That was NOT the case. When returning the car, it was a different lady checking the car back in. That lady said that the computer indicated that the tank was 100% full at pick up. On return, she recorded that it was returned at 90% full... So I was charged a $10.99/ gallon gas service fee. I pointed this out at check out and she said sorry I can't make any corrections or do anything about the bill, I have already closed out your ticket so you will have to call the billing department at the National customer service phone number to dispute the extra $90 charge. She kept saying, "I can't do anything for you. You will have to call the customer service line." Oh goodie, just one more thing I will need to do to finalize returning a car. When I called the number, it was this LONG phone tree that you had to use an automated assistance agent. After 45 minutes of going around and around with the telephone system, I finally was able to speak with a live person in "indonesia" or somewhere outsourced in a foreign land. I think I got the gas part resolved, but now, within a month, I should get the bill for the toll-road "ez pass" used while on my trip. According to the website, if you leave the box open, you will be charged one useage fee but, If you leave the box closed, you will be charged for each toll. I was trying to find out what I was going to be charged, but the person said that the fee would be charged to your credit card on file.

The staff at enterprise were wonderfully helpful. They worked with me to make sure all the details…read moreof my trip were covered. The cat was lovely, and the return process smooth. Definitely recommend!!

LACK PROFESSIONALISM, CUSTOMERS ARE NOT FIRST ! I purchased a vehicle at Modern Hyuandi and have…read morehad nothing but the worst experience. They make commitments to call you back or to do something and they never do it. I called yesterday to speak with a "Fowler Family Member" who are the owners of this dealership. I was told they would call me back this morning. They did not call me back. Starts at the Top and if the Owner can not keep him commitments why would their staff? Horrible experience would never buy from them again. Why is it so hard to find a company who cares for its customers?

This fucking place let me rent a car at a time that was past their open time so when I had my ride…read moredrive me to this place on a 45 min haul - I arrived to a place that was closed!!! And when I called reservations, they told me I can't even rent a car from this location because it's private. Ok so why the fuck was I able to make a reservation to begin with?? Seriously the worst customer service ever. All the bitch did was repeat, "ma'am I apologize" over and over. Great! But your apology ain't getting me nowhere!!! Will never EVER rent from Hertz again. Bullshit ass company.

Do not use the express drop off in which you skip the line to turn in the keys and rental…read moreagreement. If so, they will upcharge you. On 12/28, I rented at car from PTI and returned it to Smith Reynolds on 12/29. I drove a total of 48 miles. The rental had unlimited miles. I used the express drop of becuase the line was too long. Today I checked my credit card and was charged an extra $18.31. I called to inquire why and was told the tank was not full. I emailed them a receipt showing them I put gas in the vehicle. I rented a Kia Sorento ( eventhough I requested a mid size which they did not have at my pick up location). A Kia Sorento gets 22-29 mg. I went 48 miles which would require 2-2.5 gallons. I put in 2.536 G at $2.199/gallon. The Smith Reynolds airport added $18.31 for a tank that wasnt full. Thats impossible based on what they told me over the phone my start and end milage was. Someone at Smith Reynolds is not telling the truth.