I'll leave 2 stars because I at least procured my vehicle. My day started with a delay and when I…read morecontacted the rental company to update them, no one answered the phone. I called throughout the day, multiple airports, even my airline tried calling to ensure I would arrive in time. I called the support number and they advised me to contact the location directly, even gave me the number... But no response. Fast forward, I FLEW from my gate to the rental counter to make sure I got there before they closed. I was chastised for not updating "my reservation" even though they had my flight number (which didn't change, just the time). The girl at the counter spent more time talking with associates about flights still arriving, even though they weren't notified. Mind you, I was NOT the only person at the counter getting a vehicle; more were coming down the escalator. NO ONE was helpful to ensure I received the vehicle I had secured and had I not run from my gate, who knows what would have happened. Sidenote - they were all quick to inform me they DO NOT have phones at the counter even though they are online and listed through the airport with a direct contact number. NOT helpful for airlines, customers, or prospective customers. Won't be renting again anytime soon

Received a fair price for a 2 day rental at IND. Easy and speedy check in. Car was clean but it…read moreseemed as though a previous renter may have vaped in the vehicle.

I had a good experience, so Im gonna say it…read more What's great about the car rental here is that its connected to the terminal so no need to wait for a shuttle to car rental area, that definitely saves time. I arrived in the evening prior to a holiday and did not have to wait in line at all. The lady at the counter that helped me was very kind and got me into my Jeep Rubicon quickly! Sweet! I enjoyed the Rubicon a lot and considering getting one now! Drop off was also easy and no hassle. I'd definitely rent here again!

While speaking with the employee, my questions were repeatedly ignored, and instead of addressing…read moremy concerns, she continued to push additional vehicle insurance that I clearly stated I did not need or want. Despite my refusal, she repeatedly asked me to swipe my credit card, even though she was aware that I did not agree to the extra charges. This made me feel uncomfortable and pressured, and it did not reflect the level of professionalism I expect from your company. Customers should be able to ask questions and decline optional services without being ignored or pressured into unnecessary charges.

The prices are the best. The car selection is good. I rented a van through orbitz. Showed up to…read morepick it up and they had none. They were short staffed. I felt so bad for the lady working the desk. She was trying to help everyone but some people where totally inappropriate with her. Anyway, she called hertz and got me a van from them. Now.....the van....2017 Toyota Sienna.....we were traveling cross country. I told them this. The van was dinged up. Dirty on the inside stained, stuff in the cup holders, and it had an odor. Bad enough that I bought febreeze air vent fresheners. We actually cleaned the handprints off the windows, gave it a good wiping down (I'm a crazy person so I draped the seats with sheets since we are pretty much camping out in this thing for a few days with a cooler, food, clothes in the back) Now. The first 36 hours things were wonderful. Then, while in the back roads and back country of Colorado, the engine light comes on. Now.....here where I am.......we have zero cell service for 12 driving hours. My thoughts were "hang in there little buddy!" We checked the oil, checked the owners manual and just decided that we had to keep driving it across the I have to return it today so I will update on what happens!

Got an EV as part of the mystery car rental deal but they way overcharged me using their $1.31 per…read morekWh rate. The lady at the rental counter clearly said that penalty would be based on energy needed to bring the car up to 70% but the invoice said the car when picked up was at 99% charge when I have photographic evidence that wasn't the case. Also got double charged service fees and taxes. Cmon guys you think I wouldn't notice? My credit card company always favors me in disputes so that money is coming back to me and you lost all my future business too.

4++ Signs in the terminal were easy to follow to get to the rental desk. I like that they combined…read morethe help desk with the other rental companies so the line moved evenly and quickly. Crazy that there are a lot of really low scores. Maybe I was just really lucky. The person was very helpful and friendly at the desk. I pre-purchased when booking, but the person went through the usual song and dance (offering insurance, how I want to return the gas tank, etc.). Standard stuff really. They didn't have the level of car I booked so they upgraded me. Once the paperwork was done they instructed me to head out to the stall and get in the car. Just a really streamlined and easy experience. The vehicle was nice and I was excited to get on the road. The exiting process was standard and easy as well. This airport had easy to follow signs on the return. I cleaned up what I could and got my stuff and left the car along with the keys in the return area. Smooth sailing!

the guys at the front counter are straight scammers. they tried to charge me $631 dollars in…read moreinsurance for a week, they told me to bring the car back on empty and they'd fill it up. The only reason i give this 3 star is because management fixed the problem quick and easy. i only paid like $230 for collision and deposit. if i were you i WOULD NOT go to front counter, go straight to the managers at the HERTZ office outside. The cars are nice and well kept however.

I initially thought I had booked with Enterprise, but discovered that was not the case. The Budget…read morelot, located directly across from Enterprise, felt noticeably less maintained. It was quite dirty, sparse, and generally unkempt. The counter agent wasn't especially professional and appeared to also serve as the on-site mechanic. Their system felt outdated, as all paperwork that required a signature, including the receipt was printed rather than an option for email, resulting in a very lengthy receipt (Walgreens style!). That said, my rental car itself was clean and performed well with no issues. While the vehicle met my needs, the overall rental experience would lead me to other options in the future.

I wouldn't even give them one star but I had to. I will never do this again. I used to use them all…read morethe time and never have an issue but my last experience really killed it for me. The man that rented me this car from Budget told me that engine light was on but it was fine bc he didn't have the tool To turn it off. 3 hours into the trip..... Car overheated. No coolant. alignment was off. Called budget. they had me running to 3 locations to trade car in. meanwhile The tire blows in the back. Had to have the car towed. ruined 3 days of my trip. A destination wedding. Called customer service. The rude lady offered me 1 day free. what a joke. Ruined my trip and had to pay $800. NEVER AGAIN.

The Indy airport is clean and modern and easy to navigate. They have Clear lanes at both security…read morecheckpoints, which is awesome since some airports only have it at one. Getting through security was super fast. Gate A, has a few good dining spots including a sushi restaurant that was open when I got there at 10 am and a Starbucks. There are a good number of tables in the middle any they all have outlets.

I'm sitting here thinking how stupid could someone be where they design a food court outside of…read moreSecurity Screening? Like is that food (meaning drinks) somehow granted some exception to the liquid rule? Probably not. So what happens when I buy a Combo Meal? Do I just throw the drink away? Because then I'm missing part of the meal that I paid for. And then they have a total ban on smoking. Total like outside too. They have signs that the airport will fine you. Good Luck with that. We are not second hand citizens. Do better Indy because my future business trips are going into Ft Wayne right now. I will drive 2 extra hours to avoid idiocracy. We have a saying back home "Don't California my Texas" I see it's too late for Indiana

I was once in the area during a windstorm and it nearly "Blue Indy" off the map. But anyway…read more I love these little rentable cars that you drive around town. Brilliant idea. They're all over the place now, on several continents in a lot of major cities. It's awesome that they have come to Indy, but for the people of Indy that haven't experienced them in other places, let me assure you that the cars are usually better maintained than these Blue Indy ones, and that customer service is usually more reachable. Still, great to have them in Indy... but they need work.

Blue INDY has popped up all around downtown and Broadripple over the last year. I became a member…read morejust before they launched service and use them from time to time. Unfortunately, the service is better in concept than in reality. The concept: belong to a service where you have the use of an electric vehicle you drive yourself to get from point a to point b. Park in a Blue INDY spot and plug in and go about your business. Ready to go home, repeat the same process. The reality is that of the last few cars I've taken, there has been a problem with every single one. Aside from every car I've ever taken being filthy inside, here are just a few of the problems I've had. -Trip 1: Picked up car and something was rubbing against one of the tires. Called the support line and was accused of hitting something. Drove vehicle around the block and plugged back in, charged for trip. Unable to get to destination. Actually got text message 90 minutes after returning car telling me I was still on my trip and had to call back in a second time and argue to avoid being charged. - Trip 2: Another trip, another station. Picked up car and rolled window down. Upon parking, window would not roll back up. Would go about half way and then go back down. Finally got it to go up after fussing with it for several minutes. - Trip 3: Another trip, another station. Accelerating in traffic and car started to stall. Almost scared the @$#% out of me. The concept is good, but they really need a little more TLC (and some window washing fluid) or else they're going to have to start replacing them soon.

Book and confirm my reservation. Show up the next day from my car's dealer's service shuttle, they…read moretell me they have no cars... incompetent worthless scumbags.. then they lie to me telling me they tried calling me.

I have rented cars from this Enterprise several times. Each time has been a good experience. Once,…read morein the past, I received a car that had been smoked in. The smell of smoke triggers my migraines. That time, they were extremely apologetic and allowed me to get a different car. They even asked if I smelled smoke in the new one. This time, the man showing me the car made sure everything was fine and even showed me the fuel door because that kind of car doesn't have a fuel cap-weird. When I returned the car, I was a few minutes before they opened, and was going to wait, but they took it early! Above and beyond service!

We had an outstanding experience with Jacob Chambers at Hertz! After running into problems with…read moreanother rental company, we were worried our trip would be delayed. Jacob stepped in, found us a 12-passenger van, and made sure we could stay on schedule. He was professional, friendly, and true to his word. Everything he promised, he delivered. It's rare to find someone who goes above and beyond the way he did, and we truly appreciate the excellent customer service.

In spite of calling ahead to make sure I had a vehicle, they didn't have it cleaned. I had to wait…read morefor them to clean interior and exterior. Then when I tried to extend my reservation, as they requested, the local phone line rang and rang...I literally tried for 3 days to get ahold of someone, even called reservation toll free number and they couldn't get ahold of anyone. THEN when I returned the vehicle I asked for someone to drive me 1.5 mile down the road--on the same road as Hertz to the body shop--they said no. It was 97degrees with a heat index of 105. Employee just kind of giggled and said, "Nope I can't". Only reason I'm giving 2 start is the car ran well, and they did give me a good rate.

Emily Durtschi assisted us when picking up our rental vehicle! her customer service is top tier…read more She walked around the vehicle & took notes on the condition, explained thoroughly the renting process and she was very informative. highly recommend renting a vehicle from this location & bonus points for Emily!

I'm 66 years old. never rented a car before. the young lady that waited on me was excellent…read more didn't catch her name. she was very nice and personal. when I bring the vehicle back Monday. she will get a good tip, gift card , etc. the young gentleman that showed me the vehicle was awesome too. great place in my opinion.