We had reservations for a car through Costco at budget rental while in Indianapolis for a High…read moreschool reunion. We arrived and found over 50 people waiting for 1 employee to wait on them. We immediately cancelled our Budget car rental and walked to Alamo right next to the Budget counter and it was great, fast friendly, professional and made a terrible experience turn into a great experience. Catina was the Alamo employee who took great care of us. Alamo is our go too from now on. We were on our way quickly and without a hassle.

Rented and returned a car here and it was really easy. It was late and there was no one at the…read moreAlamo counter (there was a sign saying go to National) but I had done the Skip the Counter thing online so walked right by it. Guy who helped me pick a car, lady at the exit booth and the guy who helped me with the return were all great.

Great customer service. Shout out to Eric who is always willing to help you out. Every time I rent…read morea vehicle from National, they have been nothing but helpful.

We had a stressful situation the other night and about 200 people were trying to figure out how to…read moreget back to Chicago from Indianapolis at 2:30 am after our plane got diverted. Jack was incredibly patient and kind to all of the people that needed a car. He never seemed stressed or overwhelmed. I would definitely rent from National again!

Zach is the best guy there. The entire group was helpful but after the day I had I can't believe…read morewhat he was able to do for me. To start, enterprise sent me to a branch to pick up a car at 12. The branch was closed! I called the help line and they reserved a vehicle for me at the airport. After the hour drive going to get it, I called and ensure the vehicle was reserved and it wasn't. So I was sent to the Escalations office and they said they can't help and I would have to start a new reservation and it would cost more for the same vehicle. I was finally over talking to Enterprise's horrible customer service when I finally found Zach, whom I believe is rightfully so the manager of the Indy Airport branch. He situated everything for me perfectly and got me an upgrade for the hassle. Only reason I'll be going back to enterprise. Give that man a raise.

Car pick-up and drop off were a breeze. ALL staff were exceptionally friendly and helpful…read more We did a car seat rental and had loads of issues and questions and staff were patient and friendly. Upon drop off - the guy helped unload our bags and was so friendly and nice, we were in and out in less than 5 minutes and on our way. Highly recommend. Exceptionally impressed.

After a disastrous experience with another rental company because the name on my card didn't match…read moremy license exactly, I went next-door to Hertz who was more than willing to help. The desk clerk. Geremy was extremely helpful and called his manager Lisa Evans. Together we figured out a workaround so I could get a car and meet my family two hours away as planned. Customer service was outstanding. I am so grateful to them. Hertz now has a customer for life.

I completed the checkin process prior to pickup so that I would not have to go to the counter as…read morelined out. Only to have to still wait in line over 30 mins because my reservation still needed "completed". While I was waiting in line 2 of the desk people in the Gold area were having quite the conversation about cocaine while my 6yo son and wife sat waiting for me. After returning the vehicle a few hours prior to the original drop off time, I still received text messages threatening financial retaliation because "i had not returned the vehicle" 9 days after it was returned. I had to initiate with Hertz to complete the return.

Tareh at the main desk was very helpful and extremely polite. She's definitely carrying the…read morebusiness on her shoulders

Stranded at Indy Airport …read more.. Stranded at Indy Airport for multiple reasons but mainly bc Budget Car Rental said there are no cars left and that even though they took money for the reservation and gave us a confirmation code that I misunderstood and that was NOT a rental. Silly me. They also told me to go to Walmart to buy a car seat bc they can't give me the one I reserved because they cancelled our car reservation and they can't give me the seat without a car. Hmmmm but how do I get to the said Walmart and bring my baby with me? Customer service is dead. My baby is soooo sleepy. Thank God for my dad for getting a car seat and coming to the rescue in the middle of the night for a 2 hour drive, 4 hours round trip! ---- Budget Car Rental company "We simply just don't care!" What you may not know that Avis and budget merged or one bought the other at some point. You may remember that Avis used to be the number two car rental company in the United States. And their motto : "We try harder" Well obviously after the merger Budget Rent-A-Car has changed their motto to "We simply just don't care!" The story of my 70 year-old wife and my three year-old grandchild along with my daughter and son-in-law in the airport at 2 o'clock in the morning the counter person telling my daughter that they didn't have the car that she reserved online. And then went on to explain to her that my daughter must not be very bright, and that reserve doesn't mean rented. No matter what they didn't have any cars. And there was nothing they could do. That's funny to me when they say there's nothing they could do. They have seven other budget lots in Indianapolis. Not only could they not get a car over in time for my children's flight they couldn't go get one when they realized they didn't have one and they rented the reserve car. We simply just don't care. It's as simple as that. It's overtly and obviously the budget Rent-A-Car Moto. My daughter called Budget Rent a car customer service today. Thinking maybe they could do something with the fuel bill. The four hours of inconvenience. The lack of human decency and common courtesy from the staff. And the customer service lady said in essence "We simply just don't care!" I get it. The reason there is very little customer service left is we don't demand it. What Budget/Hertz Rent-A-Car knows is" It doesn't matter how many 'one stars' they have. Doesn't matter that their Facebook page is filled with complaints. They don't even bother to hide them anymore. It doesn't matter if people are inconvenienced, that people are mad at them, because the facts remain. #1. People have short memories. #2. And The Big One For Them Is That They Know When The Top Car Rental Providers seel out of Cars When they are the Only Ones That Have Cars Left No Matter How Mad People Are At Them people will come to them to have a car. THey don't care if their customers don't come back to them!! There's 346 million people in the USA they'll still have a customer. So When if it doesn't matter if your rental car is there when you get there to pick it up then Budget Rent-A-Car is the place for you. To Budget Rent a car if your reserved car is there great! if it's not that's OK too. Because Budget rent a car their motto must be: "We simply just don't care"

Mistakes happen--I understand that. But what I experienced was completely unacceptable…read more I had my breathing machine locked in my rental car--something I rely on to breathe and function--and there was absolutely no one available to help me access it. I was essentially left without a medically necessary device because your company had no system in place for emergencies. It is beyond unreasonable to expect someone to wait until 8:00 in the morning to access something they need to survive. This isn't about convenience--this is about basic human safety. I cannot understand why security does not have access to a key or any way to open the lockbox in a situation like this. That is a serious failure on your part. When a company deals with customers traveling at all hours, there should always be an emergency solution in place. While I will acknowledge that the staff I interacted with when I picked up my rental were friendly, that does not make up for the fact that I was left without access to something I need to breathe. Because of this, I would not recommend this company to anyone. It is alarming that every other rental company in the terminal had someone available to assist, yet your company did not. No customer should ever be put in a position where their health is at risk due to a lack of basic support. Now before anyone says well you left it. Yes I did and like my first paragraph says people make mistakes.

This is the Government rated for Government DoD agencies should choose in Indianapolis…read more Staff at the agencies were really helpful, nice and providing help on navigation inside the town as well.

The Avis rental pick up area in IND airport is adjacent to the main building. It's about 5 minutes…read morewalk from the gate to the Avis counter. I had reserved my car few months earlier. Just before arriving at the airport, got my confirmation that the car was ready for pick up. After landing, I skipped the Avis counter in the airport and walked straight to the car. The counter looked slick though. There were few customers and an associate helping them out. In the pick up area, all the spots were marked properly. I found my car in the designated spot. It was a new VW Atlas with 10K mileage. The car had fully cleaned exterior and interior. But it showed the oil change due warning. We had the car for 4 days. We drove around a lot, taking it all the way to Louisville, KY and back to Indianapolis. We had no issues with the car. All the functionality worked fine in the car. Upon bringing the car back for return, an associate processed the drop off as soon as I parked. That was the fastest return processing I ever had. Overall it was another excellent rental experience with Avis.

Unfortunately I would give Avis 0 stars if I could. We made an online reservation a month ahead of…read moreour pick-up date and paid in full ahead of time. Got a confirmation email and everything. When we arrived, the Avis employee simply told us, "we don't have a car for you." They said they had no cars available at all despite the fact that we made a reservation and paid ahead of time. No explanation or apology for the inconvenience. Did not offer to help us rebook or figure out other options. Just told us they don't have a car for us and that we'll get a refund. We ended up renting from the Dollar stand next to Avis. Despite it being last minute, the cost of the last minute rental at Dollar was the same as the cost of the Avis rental we had booked ahead of time. A few days after our trip, we checked our account and saw the money had not been refunded. We called Avis and they said it would take 10-14 business days for the refund to show. Overall a very unpleasant experience with Avis, would not recommend them at all.

Received a fair price for a 2 day rental at IND. Easy and speedy check in. Car was clean but it…read moreseemed as though a previous renter may have vaped in the vehicle.

We arrived in Indianapolis after midnight due to flight delays. Went to the counter and no one was…read morethere. A sign said go to the Hertz Gold area in the garage. Again, no one was there. I had prepaid for the car and no one was there to let me take the vehicle. Ended up renting from Payless for $100 more. Rental agency won't refund what I pre paid. I can't understand why a car rental agency at a major airport isn't open past midnight, especially when I prepaid for the car.

4++ Signs in the terminal were easy to follow to get to the rental desk. I like that they combined…read morethe help desk with the other rental companies so the line moved evenly and quickly. Crazy that there are a lot of really low scores. Maybe I was just really lucky. The person was very helpful and friendly at the desk. I pre-purchased when booking, but the person went through the usual song and dance (offering insurance, how I want to return the gas tank, etc.). Standard stuff really. They didn't have the level of car I booked so they upgraded me. Once the paperwork was done they instructed me to head out to the stall and get in the car. Just a really streamlined and easy experience. The vehicle was nice and I was excited to get on the road. The exiting process was standard and easy as well. This airport had easy to follow signs on the return. I cleaned up what I could and got my stuff and left the car along with the keys in the return area. Smooth sailing!

the guys at the front counter are straight scammers. they tried to charge me $631 dollars in…read moreinsurance for a week, they told me to bring the car back on empty and they'd fill it up. The only reason i give this 3 star is because management fixed the problem quick and easy. i only paid like $230 for collision and deposit. if i were you i WOULD NOT go to front counter, go straight to the managers at the HERTZ office outside. The cars are nice and well kept however.

I worked with Lesa Mason and she was wonderful to work with…read more she is definitely my to go to person!! I've never had a better experience

Unhelpful customer service, no way to reach local office. No matter what number you call it gets…read morererouted to the national office. They tell you that they might just be experiencing a high volume of calls and to just keep calling them. The national office also will not help you if you made your booking through a third-party. They claim that they can't even put notes on the reservation, but they also claim that they can't see a flight added or any information that was added when we made the reservation initially. They need to fix their issues with third-party companies and either make it to where they can actually see what people are putting in with those outside reservations or be able to still modify them internally, regardless of how they were made. They basically told us since our flight was delayed past closing "make other arrangements instead" and to just show up a see if someone waited for us and maybe realized we were delayed. For context this has happened before, I had booked with Avis, added my flight when initially booked, called customer service to let them know that it was going to be delayed, and they stated that they added the flight as well. It was apparently not added and I was told that missing my rental pick up was my fault because I did not add the flight number and I did not get a refund. Recommend trying other rental companies at this airport, we gave them a second chance and it's somehow worse the second time. Hope we can get a refund this time if we aren't able to get our car.