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    Hertz Rent A Car

    2.4 (19 reviews)
    Closed 9:00 am - 12:00 pm

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    3 years ago

    They don't pick up the phone. When you do get a hold of an agent the one that I got was nasty. Terrible customer service.

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    Avis Car Rental

    Avis Car Rental

    2.1
    (8 reviews)
    0.1 mi

    Here is ANOTHER reason for the abysmal rating: Rented and…read morepaid for a minivan weeks in advance through Expedia. It was going to be used to relocate my son in St Louis. We were counting on it right through the day before when I even filled out an express checkout form. 30 minutes before we were scheduled to pick it up, we received a phone call that there was no van, and in fact, no other options were available. When I explained that we were already on our way there, the jerk says, "Well, keep drivin' south, I got nothin' for ya". When I said we had paid in advance for the rental, I was told that I needed to talk to Expedia to even get a refund. This was Purdue graduation weekend, and I tried to impress on him that they were really putting us in a bind. I was told to "try a competitor, but there was probably nothing anywhere." I asked how this could happen, and I was informed that they routinely over-book. Zero contrition, and totally unwilling to offer any solutions to the impossible circumstances they created for us. I will NEVER forget this abhorrent lack of customer service. Don't give them the opportunity to screw you over like they did us.

    Incredibly unprofessional. Cancelled a reservation I made with a corporate account without…read morenotifying me. I showed up and he told me it was canceled in person. When I showed him the reservation didn't show as cancelled on my end, he said he didn't actually cancel it in case I showed up to "confront" him, he wanted all the information there. I should be able to expect that once I make a reservation, I will have a car. If overbooking is done inadvertently, the minimum should be doing me the courtesy of canceling the reservation in advance so I don't waste my time. It's bizarre that he expected a confrontation and chose to waste my time over that. Apparently this spot is regularly in the position of canceling folks' reservations and incurring anger as a result. Worse, I was easily able to make a reservation without my corporate account (at double the price) for the exact same time and car -- so maybe he just didn't want to let me take the car at the corporate discount price when he could make more off regular customers? It would explain why the app didn't show the location as sold out. I cancelled the second reservation myself because I won't give this location any business. The agent at the location - Mikah - was very rude, unsympathetic, and generally unprofessional.

    Tegrat Vehicle Rental

    Tegrat Vehicle Rental

    1.0
    (1 review)
    7.9 mi

    I booked a car (Toyota Matrix) this weekend through this rental company, but when I discovered a…read morewinter storm in the midwest, I wanted to cancel my booking; I gave them plenty of notice over 48 hours in advance. When I tried to cancel the booking, I was told by them that they don't accept cancellations and to refer to the cancellation policy on their website, but the thing was, there is no cancellation policy on their website. When I confronted the owner about this, he said the cancellation policy is only viewable after sending the payment for the booking, which makes no sense. Since I couldn't cancel the booking, I took the car anyway. When I went to the pickup location today, I looked around for the car and noticed it wasn't there. So I tried calling them and found out that they had parked it in a different location than what they said. I had already had to pay for an Uber to get to the original location of the car. When I arrived at the location where they parked the car, I found out they had rented me a Kia Soul instead of the Toyota I was supposed to get. I tried opening the door to the car and found out it was locked. They had locked the keys inside the car, and now I could not get it. I called them up, and they sent someone to see what was wrong; I watched as he peeled the duct tape covering the window to try and open the door. They tried to rent me a car with a missing window in negative-degree weather. Finally, they said they would rent me a super old Chevy Impala, but I had to call State Farm and purchase insurance. Ultimately, I decided they were putting me through so much trouble. That I didn't even want the rental anymore. I asked for a refund, and the "owner" responded that I was "lucky to get a rental."

    From the owner: Welcome to our rental car company, providing affordable car rental services to students and…read moreresidents in the Purdue University and Lafayette, IN area. We do not discriminate against younger renters. We don't charge any underage fees. We charge a deposit that will be fully refund if you complete the trip with no damage/tickets. We waive damage charges on minor scuffs/ scratches. We have luxury options such as latest model Porsches and Teslas. We also provide the cheapest rental car and will price match any business in the state. Our Luxury cars are the most luxurious rental options in town and our economy cars are the cheapest option in town. We provide rides to Indianapolis airport and Chicago Ohare airport at extra charge. We offer one way drop off at Chicago downtown area. We are 24 hour all week anytime pickup. Whether your vehicle has a break down need a vehicle for a few days or you need a vehicle for internship for long term lease. Contact us for more info or book directly on the website. Thank you for considering our rental car company, and we look forward to serving you soon.

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    Hertz Rent A Car - carrental - Updated June 2026

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