We had an outstanding experience with Jacob Chambers at Hertz! After running into problems with another rental company, we were worried our trip would be delayed. Jacob stepped in, found us a 12-passenger van, and made sure we could stay on schedule. He was professional, friendly, and true to his word. Everything he promised, he delivered. It's rare to find someone who goes above and beyond the way he did, and we truly appreciate the excellent customer service. read more

In spite of calling ahead to make sure I had a vehicle, they didn't have it cleaned. I had to wait for them to clean interior and exterior. Then when I tried to extend my reservation, as they requested, the local phone line rang and rang...I literally tried for 3 days to get ahold of someone, even called reservation toll free number and they couldn't get ahold of anyone. THEN when I returned the vehicle I asked for someone to drive me 1.5 mile down the road--on the same road as Hertz to the body shop--they said no. It was 97degrees with a heat index of 105. Employee just kind of giggled and said, "Nope I can't". Only reason I'm giving 2 start is the car ran well, and they did give me a good rate. read more

I rented a vehicle today from Hertz and had the worst experience. When I got the vehicle, the tire sensor said it was low. I pointed this out to the clerk and he assured me that the tire was fine! As soon as I left the tire went flat!! I had to sit on the highway for hours waiting on roadside for help. Hertz charged me for roadside even though they gave me the car defective!! I'll never use this company again and the sad part is that Uber works with them to screw drivers over!! Both of these companies truly suck!! What happened to good old customer service!? Companies these days don't believe in looking out for the customer read more

My spouse was hit by a Hertz Rental customer two months ago. Hertz does not take care of their responsibilities processing an accident. We had purchased our truck six weeks prior to the accident. It is now eight weeks after the accident and we have no positive actions from Hertz. Today after four calls checking on the status we now have an adjuster! We were provided her name, phone number, and email. Called and the voice message said to email for best response. They should pay 100% of our purchase price, plates and registration fees, and we may be adding attorney fees, as well. Do you hear the crickets, I do. I would give a zero star if I could. read more

Great customer service. Rental I picked up in the ORD location had an issue. After hours on Hertz's maze of phone system, I still couldn't get a hold of anyone to remedy it. Finally decided to call the local office. Manager was so helpful. I stopped in and swapped out the car. So much easier than the crazy phone system that seems to take me to the same place each time with no help. Definitely recommend this location read more

When my automobile broke down I reserved a car for same day pick up on the Hertz website. When I arrived to pick up my rental the young woman behind the desk was extremely rude and stated the website was not well designed. Hertz does not guarantee same day rentals even with a confirmation number and I would not be charged. Two days later I was charged and had to sit on the customer service line for 20 minutes to have the charge removed. Poor service all the way around. I am only leaving one start because I cannot leave zero. read more

The staff was very friendly and the car was in excellent condition. I will definitely be back! Jerry Dexter read more

Amazing staff! Very helpful after I had a terrible experience from my local Hertz. Jacob was able to change out my vehicle and get me something clean and fresh smelling along with fixing a up charge that Oak Lawn forced me into. I will forever be grateful to this location for helping me and my daughter out so that we didn't continue to get sick from the cigarette smoke filled vehicle we received from Oak Lawn, IL Hertz. Thank you!! read more

Owner doesnt check reservations against his existing stock. Worse, he doesn't see it as something that he is responsible for, and offers no help to those with reservations. I've rented a number of cars from this location over the past year without issue, but this is a bridge too far, and they won't have even a little bit more of my business. The branch deserves to go under. read more

They don't pick up the phone. When you do get a hold of an agent the one that I got was nasty. Terrible customer service.

My car rental experience was great until the very end. I rented a car from "Dollar", not Hertz... but those are apparently one and the same thing (which is not made clear to the general public). So upon attempting to return my rental along a road with several other Car Rental establishments I could not for the life of me figure out which one was the right location (since none of them displayed a sign for "Dollar") and after driving around for 15 min I almost missed my Lyft to the airport and it was extremely stressful. Proper signage is crucial folks, and cheap, mind you. It was also impossible to get ahold of them, bc they were closed and I wanted to provide this feedback over the phone instead of in a review but bc their phone system doesn't allow you to contact them directly (and forces you into their national automated loop, which is again very frustrating) I was forced to leave this review. read more

I rent from here often (2-3 times per month), as I travel the tri-state area for work. For a Gold Club member, they don't have the selection of a big airport location, but Erin and the staff are always friendly and helpful. read more

Terrible location, better rent your car somewhere else. We've rented a compact car from Thursday 8am to Monday 8am at this location. When we arrived on Thursday around 8a, there was only one single car outside. As we got into the branch the car drove off. The clerk told us that they were just getting gas and cleaning the car, so we waited for a while and finally got the car around 8:30a (30min after the start of the reservation). The car was in terrible shape, old, banged up and it STANK of smoke. Also, it was a budget car and not a compact car as we reserved. We complained but as they had no other car we had to take it. As we were driving towards Chicago we stopped at each several Hertz locations to exchange the car but all were out of compacts. A terrible Hertz experience: a) we got the car 30min late b) car was a lower class than we reserved and paid for c) car stank of smoke and was old and banged up Go somewhere else! read more

We reserved a van for a two week trip. As the date came closer I found out the trip was going to be delayed by two days due to my work schedule. My wife called their customer service and talked to someone with limited English skills and changed just the pick up date by two days. After she got off the phone she checked the reservations and saw they raised the price and when she tried to change it back just minutes later she was unable to as it said it no vans were available. When we arrived to pick up our van the woman who checked us out did not seem to care and basically blew off my concerns about this issue. I am not pleased to have been forced to pay more for 2 less days of use. They also did a poor job of cleaning the vehicle as we found an empty electronic package and various food crumbs left over from former renters. read more

Hertz Rent A Car - Car Rental Near Me - Lafayette, Indiana

Customer service is lacking. The staff there were not very interested in helping or even providing what we'd reserved. They provided the bare minimum that they are required to provide. They seemed to be more interested in us leaving than making sure we we're glad we'd chosen them. read more

As a Gold Club member, I have been very disappointed in Hertz and this location. Cars picked up here are dirty- windows smeared, seats stained. This latest car was a replacement while my other car was in the body shop. Car was dinged in several places and dirty. Don't bother replying to Hertz email requesting feedback- as soon as you start picking negative scores the website "crashes" and won't let you complete the review later. I'll be forming a relationship with another rental company. read more

This place was amazing. We got the best deal on a week long rental I've ever had AND they dropped both me and my colleague back off at work when we returned the vehicle. There were zero issues and Casey at the service desk was very professional. read more

Hi my name is shaminder singh on Saturday i booked a car because my semi truck breakdown and its long weekend. I have to go back canda toronto to see my family Cory is the manager in lafayette indiana . Its closing time I requested him if he allow me to park my truck .he agreed as per our conversation i have to return car day after labour day . But this morning when I reached here to return my car .what a see my truck is missing .im very feared what happen here to my truck and when go inside ask him sir where is my truck he said he tow it an hour before .and he just oh shit it was you .tow company billed me $1025 for tow .i tried to call allover place but all refuse to pay . Im not idiot if he say me not to park here i never park .he never call me ,no pickup window given nothing atleast just one call me ask my eta but never .this not costumer service. I request to tow company about discount he gives me 75$ discount read more

My review is low because a couple of weeks after I returned my rental, I was charged $28.75 by American Traffic Solutions, which is the vendor that they use for electronic toll recognition and payment. This was NOT explained to me at the rental counter, and on the trip I paid exactly two tolls in WV for $2 each (total of $4). Other than those two tolls, I was never on a toll road. A little research shows that American Traffic Solutions has a sketchy business profile -- lots of customer complains about inappropriate administrative fees and bogus charges. I called this location for help disputing this charge, but the person I talked to refused to take any responsibility whatsoever ("It's not our business"). Well, when these bogus charges get charged to my credit card BECAUSE I contracted with your business ... yeah, it IS your business. That's how that works. I hate, hate, hate businesses that work like this. No explanation beforehand, bogus charges later, and no accountability afterwards. read more