WARNING as of 7/2021: Car rental places all throughout Hawaii are unable to rent vehicles and they…read morewill cancel your reservation at the last minute with no warning. Not just this place, but ALL rental places in Hawaii. I had made a reservation 2 MONTHS before coming to Hilo. AT 3AM ON THE DAY WE WERE SUPPOSE TO ARRIVE IN HILO, I just happened to check my email and I saw that my reservation was canceled without notice. I called and just got a recording saying that they weren't able to get vehicles to rent. I did receive my deposit back, but our entire vacation was in jeopardy because you need a vehicle to get around the island. THERE IS A GREAT APP CALLED TURO, USE IT TO RENT A VEHICLE INSTEAD. With this app, you are renting from people, not corporations. Cheaper rentals too. And more reliable. We ended up renting a car from Vasyl in Hilo with no issues! Thank goodness for Turo!!

The woman who runs this business is unstable and unprofessional. After returning my rental as…read morescheduled she claimed the car was dirty and late and is holding onto my $250 security deposit and charging $75 cleaning fee. I disputed this with my credit card company and now she is threatening me with. An example response: "Let me warn you of something else . For the extremely ignorant and low integrity people who choose to make an agreement then dispute charges , we have a term in our t &c that says if renter makes a dispute on a charge and we win the dispute , we reserve the right to charge a $500 fee for time it takes disputing and collecting evidence and for waiting for the money . I will charge you once you lose the dispute ( which you will ! Since I take pictures and have proof and your signed agreement !) I have your initials right next to cleaning fee . even if cancel your card the debt goes to collections and gets reported to the credit bureau every month . I promise you it won't be worth it . Just do this with integrity and honestly and it will work out better . I have things in place for people like you and trust me it will only cost you more in the end . It really bothers me I works 60 hours a week and try to rent for a reasonable price then have to deal with bullshit like this from complainers who clearly knew the agreement before they rented. " Avoid this company!

Conen's assisted with delivering equipment to the Hilo Base Facility for the Gemini Observatory…read more They exceeded my expectations, and their strong reputation for reliability is well deserved.

Conens Freight located in Hilo, was hired to transport my $26,000 Quonset hut. Initially I was told…read moreby Nicole, a representative of Conens Freight that I would be given notice prior to scheduled delivery date. Problems incurred in dealing with Conens Freight: Neglected to notify me of shipment delivery. On one of my numerous phone calls trying to confirm a delivery date I was told the shipment is being delivered that day. With such short notice I had to make arrangement for my business, contact two individuals I had hired to assist with the unloading and rush to the location about a hour drive away. After rushing to the location I waited until 3pm along with the 2-individuals I hired for the delivery driver to arrive. Using a forklift to move the pallet from the truck to the site the pallet fell off forklift and landed on its side. Major damage to one of the panels on the pallet was obvious. At that point the driver should have contacted the office, but instead he wanted me to sign a release that the shipment was received, then rushed off site. I did note on the form I signed that it fell off forklift causing damage to my shipment. As requested I submitted photos to Eula in the claims department showing the forklift driver, the pallet dropped on its side and the damage caused. I was told I would have to pay for delivery prior to any claim being filed. After paying for deliver, submitting the photos and filing a claim no one from Conens Freight will respond to my calls regarding the status of that claim caused by their forklift drivers negligence. I feel as if I am being ghosted.

Needed a pickup to haul rubbish and pick up stuff from home Depot. Truck was clean, newer and had…read moreall the perks. Seamless online reservation and everything was ready when I got there. Returned the truck early and by the next morning had the final bill emailed to me. The guy was friendly and efficient and explained everything great.

I used this company ones befor and i recently used them agen , Its not the easiest to get on thare…read moreschedule for a rock delivery.... Called for one week start to to see when they will be available to deliver 1" 1/2 base corse to Kawaihae Rd , The office tells me they will call me back with the schedule ,and they never do .The truck driver calls me and says they have my rock ready for delivery .I told truck driver i was waiting for the office to call me back because iam on the hilo side , I needed a day and time but the office never did call ..... So had to reschedule ,,, i got a day and time , Friday between 9:00am to 10:00am so i got to kawaihae at 8:30am , the truck didn't get to the job on time lil after 11:00am ....... Befor the truck got to the job i caled the office and ask is the truck running late ....The office told me 10:00am or 11:00am And they tell me that thare not sears we dont give set schedule on day and time (i was shock) S o the truck show up lil after 11:00am and it was time to dump the rock. I seen the rock and i told the driver this is not 1"1/2 base ( thare was 2" and 3/4 and sand and looks like mud in this loud and this loud was sooooo wet ... but i wasn't going to loud it back up so i just deal with it..... The invoice $800 + for 15ton but remind you one 2 week befor this i order 15ton price was $616 and the rock wasn't like this time....... so my costermer was not to happy she demanded a better price....... For my experience and costermer we will (NOT) be using this company again.....

From the owner: Edwin De Luz Trucking & Gravel is Kamuela, Hawaii's leader in commercial hauling, aggregates, and…read moredump truck rentals. Locally owned and operated for 30 years, the trucking company has become a valued part of the community. They offer numerous hauling services, including dump truck, bottom dump, and Lowbed/Heavy haul, and understand the unique needs of the Big Island community. Founded in 1986, Edwin De Luz Trucking & Gravel started with a fleet of only two trucks. Since then, they have grown into one of the most efficient and technologically advanced transportation services in Hawaii. By teaming up with the world's best truck company, Edwin De Luz Trucking & Gravel and their fleet of top-of-the-line Kenworth trucks provide unmatched reliability to customers. Whether you're cleaning out your garage or looking to transport large machinery, their team has a cost-effective solution for the job. If you prefer to do the loading and hauling yourself, Edwin De Luz Trucking & Gravel has a fleet of well-maintained and affordable trucks for rent. Over the years, Edwin De Luz Trucking & Gravel has expanded to become a regional leader in mining and Hawaii's foremost aggregate supplier. They provide a wide range of aggregates, including 1-2 man rock, concrete sand, base course, and cinder soil. Their experienced experts will help you choose the right aggregate for your needs and make sure it arrives on time to your desired location...

Xylor was great, he was patient with me as I was anxious about my move. I was able to get…read moreeverything I needed, Dolley, boxes, and mattress bags at a reasonable price. The van was clean and ready to go, they didn't hassle me at all. Worth every penny.

I would never recommend this business until they fire the girl that works at the front desk (Kui)…read moreNever have I experienced someone so exceptionally rude from the moment we walked in like she couldn't be bothered to help us! Every single response that she gave was filled with attitude, a smart ass response she even told us to get our phone fixed. I would never recommend this business until they fire that girl immediately. She needs some serious help with customer service! And it wasn't just us. There were additional customers who walked in and she was rude to everyone who walked in.