An all around positive experience. I'll be returning with all my computer needs in the future.

I'm so pleased with the quick response time, professionalism, and support I received from Nick! My Lenovo Ideacentre 520 27icd purchased in April 2020 froze and I was unable to reboot Windows 10 after multiple power up/down cycles. Blank screen after Logo!!! Nick scheduled a same date phone appointment and we discussed possible issues and a potential solution to try before dropping off for diagnosis and repair. Turns out it was an issue solved over the phone. Very patient with me and ultimately gained my trust for future repair, or other IT support! Highly recommend!!! read more

Entropy Solutions is a lifesaver! My Canon Pixma MX492 printer stopped working after I cleared a paper jam. It gave me a 5100 error code. I work from home, so I need my multi-function printer for printing, scanning, and copying pretty regularly. I first tried calling Canon, but my printer was just months out of warranty so Canon didn't offer any IT support or repair services, but directed me to their website for tutorials. I read a bunch of tutorials on the Canon website and also googled the problem and watched several YouTube videos. I tried cleaning the cartridge glider and following other online suggestions. Nothing worked. I was beginning to fear I'd have to shell out $$$ for a brand new printer after I had just bought this one last year. Finally, I yelped a bunch of printer/computer repair services in my area. Nick was the among the first to get back to me and seemed confident he could repair my printer. The others I reached out to either said they do not service Canons, said they didn't think they could fix the printer, or just didn't get back to me at all. Nick was responsive to all my questions and gave me a fair rate, an estimate of the time required, and assurance that I would not be charged if he couldn't solve the problem. He was quick and easy to coordinate with for safe and easy drop-off and pick-up of my printer, as well as convenient payment via Venmo. He fixed my printer in the same day, in less than 2 hours, ran some tests, and gave me some maintenance suggestions on top of that. Needless to say, I was impressed and grateful. Stellar service! Responsive, fair, professional, friendly, quick, and effective. A real tech whiz. I'll be coming back with any future IT/computer/peripheral repair needs! read more

I received superb support from Nick at Entropy. Needed a new battery for MacBook and he was prompt, informative and professional. Went the extra mile and cleaned the interior of the motherboard while he was replacing the battery. Price and labor cost was very, very reasonable. Could not recommend Entropy enough. Top shelf professional service. read more

Nick has helped me remotely so many times with my computer. He is super knowledgeable and kind. He always responds to my requests right away. Thanks! read more

Five Stars all the way! Nick's knowledge and experience are vast. He addressed all of my technology needs from my Mac laptop, Bose sound system to advice on purchasing the correct modem/router to save the monthly Comcast rental fee. He is patient, caring and his attention to detail is superb. I highly recommend Nick for all your technology needs. read more

Nick was great and did a great job getting my MacBook computer up and running again. I will tell my friends about him. Great local business.

FIVE STARS OUT OF FIVE STARS!!! My updated website necessitated migrating my former email over to another host and Nick successfully did it without my blood pressure going through the roof!!! He is engaging, accomplished, knowledgeable, professional with a great sense of humor and able to communicate complicated issues clearly and completely at a very low rate per hour. I highly recommend Nick Hankins for any of your business or home computer tech needs! read more

I highly recommend Nick. When I first reached out, he advised me to check to see if my warranty covered the damage.... it did not, but I thought it was extremely nice of him to suggest it. I needed help fixing my laptop, from the beginning to the end he was professional, quick to respond, and kept me in the loop though the whole process. He was quick, easy to work with and I would definitely hire him again. read more

Nick was friendly, responsive, and very quick to get me the replacement battery I needed for my MacBook. Once it arrived, he did the repair super quickly. Having a laptop that doesn't die in the first 15 minutes off the charger is amazing! Thank you! read more

If you want your Mac repaired but don't want to pay Apple Store prices or wait for hours at the Genius Bar -Nick is your man! Great service! Great Communication! Quick Turnaround! Highly Recommend. read more

Nick surpassed all my expectations by getting my water damaged laptop back up and running. My MacBook Pro was dead for a week after I spilled water on the keyboard. I was hoping to recover some of my files and send the laptop to a scrap yard, but Nick put in extra research to figure out what parts he needed to replace to get it up and running. All in less than 24 hours! After reviving my laptop, he installed the latest OS and cleaned the screen and keyboard before returning it to me. This will be the first place I take electronics in the future. Thank you again Nick! read more

My e-mail was recently hacked, sending dozens of e-mails to my friends and other contacts, asking for money. Thinking the request was from me, several of my friends complied with the request, losing money in the scam. I called Nick Hankins who was suggested by a dear friend and found Nick to be very thorough and patient. He seems to have filled all the wholes in my personal business and, hopefully, I won't need to call on him again but I certainly do appreciate the work he did for me and would recommend anyone needing computer help to contact him. read more

Nick is fast, competent, personable and very reasonable. He hooked up my router in a few minutes. I had spent over an hour trying to follow directions by the seller, a company whose employee was not fluent in English. Thanks, Nick! Susan Martin read more

Nick did a photo shoot with my daughter for a ballet portfolio. He captured still shots that were worth 1000 words. He's an artist behind the camera. Do yourself a favor and hire him. read more

Although my printer couldn't be fixed, Nick tried everything he could to make it work. He kept me constantly informed including pictures of everything he did. He was willing to order parts and not charge me if they didn't get my printer to work. I highly recommend Nick at Entropy for printer repair. read more

I accidentally shattered the screen on my iPad and called Entropy solutions for help. Nick gave me a fair price after a quick response to my inquiry so I brought the iPad to him for repair. While making the exchange of the screen, he accidentally damaged one of the connectors so he contacted me immediately to let me know what happened and told me he was purchasing a new iPad for me and there would be no charge. This is a level of service so rare that I was shocked. Total honesty and integrity. I convinced him to at least let me pay for his time and even then he was more than fair. This is a gentleman that I will look forward to working with again. read more

My daughter's computer had some issues and Nick was able to solve the problem quickly. His prices were fair and he returned my call within an hour. read more