I've had an MRI and a CT Scan here over the last few months, and both can be very unpleasant experiences for someone who suffers extreme anxiety like I do, but Envision made these experiences as positive as possible. From the extreme helpfulness and friendliness of 99% of the staff, to the soothing technicians who helped ease my anxiety during both experiences, I couldn't recommend them more highly. Extra kudos to Vicky, who was one of the friendliest people I've dealt with all year and made check-in a breeze, and Maria, who not only got my contrast IV in without bruising (now THAT is a special touch!) but also very gently corrected me without making me feel stupid when I tried to go in the CT machine backwards Needing imaging tests can be really scary... both the tests themselves and whatever health concerns require you to need the tests.....and the people at Envision are super kind and compassionate and help make the burden lighter. I recommend them to anyone and everyone. read more

I am incredibly disappointed with the lack of professionalism and empathy at Envision Imaging in Schaumburg. They have canceled my appointment twice, both times calling me on the very same day of the appointment. To make matters worse, they couldn't even give me a clear reason as to why they had to cancel. It turns out the technician was simply not available both times. When I tried to reschedule, the staff was completely unapologetic and showed zero empathy for my time. They flatly told me I would have to wait another week because the technician went on vacation. It is incredibly irresponsible to run a medical imaging center relying on just one technician who leaves patients stranded with same-day cancellations. If your time or medical care is important to you, I highly recommend going somewhere else. read more

Once you pay out of pocket (because insurance is dragging their feet on authorizing imaging), they will not provide you with the information after the fact to submit a claim. They say they review this information with you prior to the appointment, but I have no recollection of such notice. Read the small print before agreeing to pay out of pocket as they refuse to submit the bill once insurance authorizes. read more

Very friendly staff. Technician infiltrated vein for grandulin dye and began flush. After I told her it was painful she removed it. 3 hours POST MRI I noticed bruising and swelling and talking to a colleague who is a doctor told me I needed to make sure it was noted in my chart. I called Envision and the receptionist was not empathetic. In fact, she said "it's okay, it happens " I understand these things happen but I was merely asking for the notation on my chart in case there was complications from it later. Better training for the people answering the phone is paramount to receiving great reviews. Unfortunately I can't give a great review based on this receptionist's ignorance. read more

Absolutely unprofessional business. Withholding information from patients and hiding behind HIPAA as the reason. Apparently, they had "Policy" changes that they failed to share with patients. Do not follow proper procedures such as confirming proper address. Wait days before sending results to doctors office even when patient is in excruciating pain and NEEDS these results ASAP. Avoid at all costs unless you have time and patience to deal with the mess and sketchy and secretive policies they will tell you only after the fact. read more

If I could rate it 0 or -ve stars, I would do it. So my wife went there in November for a MRI and an XRay. Their prices are way more expensive than others, but that isn't my complaint. I got a bill and if I need to pay online, I need to pay a 2% fee - which most other places don't charge. Secondly, I tried calling their billing department so many times over the last 2 months and at various times of the day. Not once could I get a person to pick up. Of course I can leave a message and someone would call me back, but I would never give out my card number that way - the only way I am doing it is if I initiate the call. I guess they can send me past due notices and go to collections or whatever. read more

This place is an unprofessional mess! They called me to schedule an MRI. I missed the call and called back within 10 minutes. After being on hold forever and listening to elevator music I got a human. She said they had my order. We scheduled an appointment. I drove to my appointment today. What? You are not on the schedule! We never got your pre authorization! We can't find you! You don't have an appointment. They did admit to having the order. The woman did not even apologize or ask to reschedule. I left. What a mess. I wouldn't trust them with my healthcare. read more

Great place with quality equipment. Efficient & clean. Would recommend to anyone needing imaging.

Making an appointment was easy. Nice clean facility, the Technician was great, and the equipment seemed very up to date. But, the young woman who "checked me in" needs more training in how to talk to a patient. She struck me as immature, seemed rather interested in chatting with her co-workers. I waited a long time. Other people who'd come in after me were taken back for their procedures. When I approached her to find out why I'd been there for 45+ minutes she said I'd be next. As it turns out, I was never truly checked in. I was later told by a supervisor that it was a computer glitch. Had the front desk person been good at her job she would have wondered why I was sitting RIGHT in FRONT of her for so long, at times the only person in the waiting room. She would have looked into the problem and resolved it. read more

Should be negative stars. Called to schedule appointment because ya can't do it online. Was number 2 in queue and waited 20 minutes until I was the next but they hung up. I left a vm, no phone call back. Called back an hour later and found I was number 5 and the wait was over an hour so I saw forget it. I got a text saying someone will call and some one did call ( maybe after 1.5 hrs). Somehow I got next day at 11:40 AM. So when I confirm, why did it say 12PM? Strange. They then text you a bunch of times for a whole nonsense of forms (of their pathetic policies) which warn you to preregister but then it's so damn small that to can't see what you are agreeing to. Anyways got there on time and early. Three ladies operated the call center and basically ignored everyone that that came in. I had to speak up saying I checked in and sure enough the only thing they cared about was to secure payment quick. Sat down for 45 minutes until I was like wtf a 1 o'clock came in. Then they talked about how they finished lunch and all so I decided to ask when will someone see me? They apologized and said their system is glitchy. Whatever. Go somewhere else. read more

I was disappointed that nobody took my temp today. I was there for an MRI. I also held an emergency button what I didn't see being cleaned with alcohol before it was handed to me. The office looked clean, everyone wore masks. I just think these two protocols should be implemented. read more

So this is an obviously new facility. Everything is pristine and they have all the newest Siemens imaging equipment. Meticulous, clean, modern. The staff was super friendly and helpful. Victor was my support technician, and was kind and supportive throughout the entire process. Having been through this a few times now, this was by far the nicest facility that I have ever visited. read more

There are no handicap accessible buttons to automatically open the doors. I see that they have a low manual push lever however if you have a knee roller or wheelchair to push that lever and then push the very heavy door open manually is very difficult. For a healthcare provider whether they are renting the space or own the building to not provide automatic handicap access is not acceptable. read more

EnVision Medical Imaging - There are no handicap access buttons. - Diagnostic Imaging Near Me - Schaumburg, Illinois

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Average MRI location did the job well. Got my MTI but when they sent the bill wow. SO the charge for a Knee MRI hit on my insurance was $1926. Now if you go to Arlington Hight and Visit Bright lights Imaging they charge Self pay $295 and $595 for insurance claims. So this location charges 4 times the average cost. Please if your Dr sends a script there as them to send it to Bright lights. Same service for a quarter of the price. I have also had MRIs done at both places same quality of service and work. You may notice I am the third person who has written the same comment. read more

Experience was fine and as expected. The billing was another story. Was told my insurance would cover this MRI. 3 months after the procedure I receive a call to collect over $1600. Don't appreciate a lack of transparency read more

Clean and spacious facility, easy scheduling, kind front desk staff

Super efficient scheduling! Scheduled me and my husband for two different procedures for the next day after my doctors office contacted them! Check in super smooth and friendly and tests were on time and easy breezy. Spacious, lovely office! read more

Appointment and check-in was easy and quick! Highly recommend! In and out- easier than I expected!

Super kind and welcoming staff!! Will answer all ur questions willingly! Are very happy to help! And got my images right shortly after my MRI. 10/10 recommend! read more

This facility's staff was friendly and efficient. Imaging CD was provided on the spot without any extra charge for it.

I am an orthopedic surgeon who refers patients here because of the HIGH quality of MRI images, LOW cost & ease for patients. I know because I had my own knee MRI'd here and it was a great experience. Don't spend thousands of dollars at the hospitals for a sub par MRI when you can get the highest quality 3T MRI here for a fraction of the cost. I have no financial relationship with this center. This is just where I would send anybody I care about. read more

Office staff did not follow through on their promise to have the proper order to conduct test. They had the patient prep by drinking horrid liquid that they gave her the morning of the test. When we got there, they still hadnt requested the needed paperwork, and we sat and sat , trying ourselves to get what we needed since the office staff's incompetence failed us. What a nightmare! Why would they dispense prep if they didn't have the order they promised to get. A horror! read more

I was impressed how easy scheduling was at EnVision Medical Imaging. I was able to get my appointment within few hours. Check in process was all paperless. Team members were extremely professional and knowledgeable. The facility is very modern and well maintained. read more

Everyone was very nice and professional! My ultrasound went smoothly and would recommed them to anyone.

12/2020 Staff was good, services great. No issues. However for billing after we got the bill, we find out that there is a 2% processing fee if I want to use my credit card. In todays world, especially with Covid, etc. this is completely unacceptable. As we are getting older and needing more imaging, etc. for our health, we now know where NOT TO GO! To bad. 5 stars otherwise. read more

It was some! I am claustrophobic but I finished the procedure without panicking. The movie that they played helped.

Everyone from the reception the technician are friendly and so jelly. Procedures are explained thoroughly and all questions answered. I recommend this facility without hesitation. read more

The facility was very clean and updated. I didn't get a temperature reading, but that didn't bother me. I did think it was strange. The lady at the desk (closest to the door that leads you to the lockers) did her job and was fine. The lady (shorter, dark brow maybe black hair) who took me back to the locker room was professional, but abrupt and unwelcoming. I didn't care too much about her unwelcoming demeanor because she was professional and did her job. However, it was my first time there and I was nervous so it would of been nice if she was a bit less aggressive. The MRI technician (tall, curly, blond hair) who took me back to the MRI room needs to be trained again. I've only done an MRI once so I was familiar with the loud noises. She told me she would put on some music. She gave me some earplugs to put into my ears and had me lay down. I was laying on my side and she began the MRI. I assumed the music would come later, but thought it was strange as I didn't get headphones. The experience was extremely uncomfortable mostly because it was so loud. After I was done, she was also abrupt and I had politely asked if I was supposed to hear music. Her response was "you looked comfortable laying on your side so I figured you wouldn't want the headphones". What?!? How about you ask the patient and let them decide rather than assuming this based on the way they are laying?? Or maybe say "hey you look comfortable did you want to lay in a position so you can put the headphones on or not use them?" She wasn't at all apologetic. Like another review shared, it was quite swanky, but I wasn't happy would how I felt when I was there. read more

From scheduling until end of exam, everything ran smoothly. Exam started on time and the estimated time in facility was less than expected. Friendly and helpful schedulers, check in personnel and techs. Very clean modern facility. Techs explained everything. Tv/ movies/Netflix provided for longish procedure. Thanks for a great experience. read more

Very friendly staff and clean facility. I think it exceeded my expectation in all level. I got the copy of my images when I was done with the procedure. I highly recommend this imaging center! read more

Excellent service from front desk, imaging, and billing too. Walk thru from greeting and receiving quote for imaging was seamless. The bed side of tech was so very kind and gentle. read more

I went to my scheduled appointment and after waiting 15 minutes, they inform me that the machine wasn't working and it needed to reset. Very annoying. They told me it would be an hour and gave me a Starbucks card for my inconvenience. Um, they told me NOT to have caffeine for 4 hours prior to my appt. So they call me after an hour and told me the machine wasn't working and it didn't reset. Really? What a waste of time! They didn't even bother to reschedule so I called the next day to see if the machine was working yet. Yes, it was fixed! Why wouldn't THEY CALL ME??! This is unacceptable!!! Don't waste your time!!! read more

Great location! Very clean and modern facility. Staff is professional and attentive. Very convenient.

We got in right away! Staff was friendly and had a smile on their face. I would highly recommend

I could not believe how easy it was to get a CT scan done here. They were courteous and the place was super clean. They were also over HALF the price of going through the hospital!! read more

I had a pretty bad experience here. If you have an anxiety at all about MRIs, I wouldn't reccomend this place. Maria, the person helping us, made me feel rushed and like I was an absolute inconvenience. She was stern, rude, and was absolutely unempathetic even when I began to cry prior to going inside the machine. My partner was with me and wanted to hold my hand during it which she said no to many times but then upon my tears said okay to. ? Why put me through that. Whole experience was just awful. Even after it was over, we got up to go, left our earplugs on the machine table, she made some rude comment like "trashcans over there guys" as if we were supposed to know we had to toss them? Just overall an unpleasant woman and experience. The office looks swanky but I will never go here again. read more

Nice place! Clean facility. Staff very friendly and my images were done quickly. I felt very comfortable.

Easy to make appointment on the same day, even during the pandemic time. Clean and modern office. I can get the images on the same day! Great service. read more

There simply are not enough words to accurately express how impressed I was with my experience here! I requested a Saturday appointment, never thinking I'd get one but I did and for the upcoming weekend! I am a huge wimp when it comes to medical procedures so to say that I was nervous would be a serious understatement, although my doctor did prescribe something to help me, the experience was so good that I didn't even have to take the full prescription. It should be noted that this is not my first MRI experience, in fact there have been several over 20 years. My doctor told me; new facility, new equipment, more comfortable, faster - I only half heartedly believed him but it did not disappoint. Maria was my technician and she was far and away the BEST that I've ever had! Did I mention that I was nervous? She had to stick me to draw blood and for the dye used in the MRI - honestly barely felt it, the port was comfortable throughout the procedure and not a single bruise in sight. But here is the best part - I got to watch NETFLIX during the procedure and the machine gave the illusion that I was watching it on the ceiling so I never even one time felt claustrophobic, even a little bit! She had to do 2 MRI's, which historically took me an hour for each one - 45 minutes done and done! Maria was kind and gentle, the check in process was easy, the front desk staff was friendly and in all honesty if I needed another test like this would not hesitate a single second to come back to this facility. read more

I hadtwo MRIs done last week and I cant say enough good things about this facility. First of all the ladies that answer the phone are super helpful and make the process so easy. When I arrived the check in was also handled very efficiently and professionally. The lady that did my scans made me very comfortable, before I knew it both tests were over. I was always terrified of MRIs and she made it a breeze.If I could give Envision 10 stars, I would! read more