A nice bright airy place with very friendly staff and the latest machines too. Very accommodating…read moreand centralized location and efficient techs. Highly recommended.

We called and set up an appointment which was at 6:30 am and gave doctor order, gave Medicare and…read moresecondary insurance information. We arrived at 6:15 am for the 6:30 am appointment and was told they got approval for Medicare but they did not request approval for secondary insurance and that we would be responsible for anything Medicare did not cover. I said all our information was given over the phone and the lady had put me on hold while she checked insurance and said everything was completed. Bad part is my husband needed to be drugged prior to service, so we drugged him for no reason. and now we have to start all over with registation and request new script for Ativan. Drove 50 miles to be rejected at the door. I just called to speak with scheduling manager and got the run around. They said no manager is available to take my call. No problem - We are not coming back.

I have been to multiple MRI locations during the course of my back injury that began in 2004. MRI…read moreof Arlington Heights is the best MRI facility that I have been to. Not only was the staff very cordial and sympathetic to my situation, they also were able to accommodate me quickly. Being in an MRI is never comfortable by any means and when you are in pain it can be very painful to be in any position too long. MRI of Arlington Heights worked closely with me to make sure I was relaxed and maintained contact with me to make sure I was doing ok. I highly recommend this facility and it is my facility of choice. You will not be disappointed with there professionalism nor find a more affordable MRI center.

The team here is very professional, courteous, and respectful of your time. Although I had an…read moreappointment, it was delayed about an hour. They kept me informed and updated throughout the delay. The technician ensures you are informed about the safety procedures, the experience, and ensures you can be set up as comfortable as possible. I appreciated the communication efforts.

I was able to make an appointment. They were prompt and the nurse and doctor were amazing. All…read moretold, I had a chest xray to rule out pneumonia and I was on my way in an hour. Really clean and beautiful inside, as well. I will absolutely be back.

Went there at 7pm for a diverticulitis flare and waited over 55 minutes. During that time, they…read moretold me my insurance was not accepted, AFTER I had gone there yesterday?! I told them they were not compassionate, and Atamaska said that "ALL urgent cares are like them"?! She took me back and wrote my vitals on a "paper towel"?! Then she came back and said the doctor could not diagnose me without a CT scan or Ultrasound, so I was told to go to the ER. All this after waiting almost an hour and they were fully aware of what I was there for. DO NOT GO THERE!!!!! WORST URGENT CARE!!!! Staff does not care at all.. Had they told me earlier, when I came in, I could have gone to an Urgent care WITH a CT scanner or ultrasound!

Arrived about 8:45 am, no one else here. Polite receptionist checked me in then had me register via…read morephone, which I personally do not like. After completing it at 8:52 am, I saw my spot in line: #5, estimated visit time 10:06 am. One hour, fourteen minutes of waiting in an empty waiting room. They do have a screen showing your place in line and the online app gives you this, too. Receptionist was excellent. Nurse was good except she did some tests that seemed completely unrelated to Dr Rod had excellent interpersonal skills/bedside manner. I actually got seen 22 minutes earlier than the original projection. I drove a mile past NCH immediate care to get here because of its bad reviews and I am so glad I drove the extra mile! Exam rooms are very clean, look new too. Plenty of space and extra seats for parents that bring kids.

Staff was very nice and professional. I had the pleasure of meeting with Gabby, who made me feel at…read moreease, and was very easy to talk to. I appreciated the great service and level of comfort I felt. Would definitely come back if I need additional services.

Exceptional care and life changing results at the Northbrook ENT and Audiology team…read more My godmother, "Flo", turned 95 this year. At her birthday party she smiled from ear to ear because she could hear us sing Happy Birthday to her, something she had not been able to enjoy. That moment was made possible by the ENT and audiology team at Endeavor Health NorthShore's Northbrook location at 501 Skokie Boulevard. A little over a year ago, Flo lost all hearing in her only good ear. She could hear sound but could not make out words. She became withdrawn and depressed and lost more than 30 pounds. She stopped going to her church women's club and barely engaged with friends and family. Her world went silent. We began with Dr. Janet Han at the Swedish Hospital location in Chicago. She tried a hearing aid plan with several fittings and a loaner. When that did not help, we met in Northbrook with Dr. David D. Walker and his team, Dr. Samantha Schneider and Dr. Margaret Molloy, to talk about a cochlear implant. With guidance from Flo's geriatrician, Dr. Erica Hutz, I chose to move forward knowing there was only a fifty fifty chance it would help, because any improvement could change her quality of life. From the first appointment, this team was kind, patient, and clear. They explained every step in plain language, returned calls quickly, and coordinated scheduling so travel and visits were manageable. They spoke to Flo in a way she could follow and made her feel included in her own care. They treated me as a partner in every decision. Over the next year I attended every follow up and adjustment. There were hard days when we wondered if we made the right choice, but the team's encouragement and skill kept us going. The changes have been remarkable. Flo gained back 30 pounds, returned to her women's club, attends the senior monthly meetings at the police station, watches television again, and starts conversations with friends and caregivers. She laughs, connects, and participates in life again. If you are considering a cochlear implant or need ENT care, I highly recommend this team. Thank you to Dr. Janet Han, Au.D., Dr. Samantha Schneider, Au.D., Dr. Margaret Molloy, Au.D., Dr. David D. Walker, MD, and Dr. Erica Hutz, MD. You gave Flo back her independence, her joy, and her will to live. We are grateful beyond words.

I had never been to urgent care before. I was in a tremendous amount of pain on a Friday night, so…read moreseeing my regular doctor wasn't an option. A friend suggested trying urgent care. I first went to the closest location, but they couldn't get me in for a couple of hours. I didn't even realize urgent care offered appointments. The receptionist there kindly told me about another nearby location where I could make it in time for an available appointment in about 15 minutes. I'm so grateful she mentioned that option because the pain I was in was unbearable. I was also very anxious and nervous since I didn't know how serious the issue might be and I wasn't very comfortable seeing a doctor I didn't know. From the moment I arrived, the staff was kind and calming. Dr. Paulson immediately recognized how anxious I was and put me at ease right away. She was incredibly understanding and compassionate, and during the procedure she talked with me to keep my mind occupied. Before I knew it, the situation was taken care of. This experience completely changed how I feel about urgent care. I won't hesitate to go again if the situation ever arises. Even though the building is currently under construction, the location was convenient, parking was easy, and the care I received was excellent. I'm very grateful to have this facility nearby and for the wonderful staff who helped me.

I recently visited the Advocate Imaging Center in Des Plaines for some imaging work ordered for me…read more I loved that they had a stand alone building separate from the Outpatient Center with designated parking. The inside is modern, clean, and cheerful. Every staff member I encountered was extremely kind. I was provided updates via the Live Well App and through texting leading up to my appointment with reminders, they had private changing rooms with lockers to lock personal belongings in, and had simple elements like light art on the ceiling to look at when having work done. I have very difficult veins and my nurse did an amazing job getting me prepped with minimal pain and bruising after. Very thankful I chose to come to this site for testing and will make it a point to schedule future tests needed here as I enjoyed my level of care.

The imaging employees and the service they provide is fine. However, they can't figure out how to…read moreproperly code an invoice to an insurance company so it gets paid. After almost three months of round and round phone calls trying to get them to correct the invoice I just gave up, it's pointless. I would Never use this place or any Advocate center again if I have a choice.

The concept is great but the resolution is not good and physicians do not like what they see on…read moreMRI's, so you end up having to go for another one. The people are very nice but I wouldn't use them again

Incompetentence reigns here…read more My doctor sent me here for an MRI. I contacted my insurance company who initially approved the procedure. However, Open Advanced MRI was supposed to get final approval before proceeding. Unknown to me they didn't and did the MRI without it. My insurance company refused to pay, so they tried to get me to pay for their incompetence. I told them to go pound sand.

Went for blood test today. First time at this particular location…read more Isabella was the most communicative and considerate phlebotomist I've ever dealt with. I really appreciated it.

My brother, who is developmentally disabled needed testing completed-a specific urine test. I…read morecalled Quest customer service to get detailed instructions before scheduling the appointment. I scheduled the appointment, followed the instructions, picked up my brother and went to the Arlington Heights office. My brother has a difficult time with medical facilities, so it is challenging to say the least, but with some patience we always get it done-just requires some patience. I was told I needed to take the urine testing box home and complete it there and return another day to drop off. I explained I would prefer to complete it at the facility to avoid further trauma and anxiety to my brother and another trip. Tech repeated needs to be done at home, despite being given different information from customer service. My brother was gagging because he sensed my frustration, but I explained with my help, I could get the urine sample and would prefer to get it done that day. One of the woman even went to the extreme of saying so many people go in and out of the restroom and it may not be as clean as it would be to it at home. I gasped and repeated asking if cleaned after each patient. She replied yes, but concluded it would be better to do it at home. Clearly, we were the last appointment of the day and with my brother being special needs they believed leaving at closing time, 3pm wouldn't happen. I was confident and have collected urine samples for my brother before. I was extremely upset and frustrated because it was crystal clear customer service was not the priority here, but leaving at closing time was. Shame on these three women for turning us away instead of assisting and making life a little easier. I did report to Quest leadership and I hope it is addressed accordingly. I will never visit Quest again after this experience.

This place has put me back together since 2010. Every pt I have had at IBJI. My drs are with them…read moreand this facility is close by. Always on time, listening and they work with you on the issue. It is no fault of theirs that I keep going back.

What a joke, the girl who did my fingerprints asked if I cut my fingertips in order to avoid…read morefingerprinting?!? Then continued to literally keep talking even though I was clear I had a child in the car and needed to get going, fast forward she completely messed up the fingerprints after not shutting up the whole time and accusing me of some of the dumbest nonsensical things ive ever heard, now I have to go somewhere else and this girl wasted my time, go somewhere else bc you will have to anyways. Awful care and low quality service

The staff is both incompetent and rude. They do not post their hours for specific tests, nor are…read morethey HIPAA compliant. I made an appointment after arriving the day before and being turned away Bc the hours for employment testing were done. (If it was bloodwork and the phlebotomist wasn't available, I'd understand - this is a urine test. Check ID, get my urine, and done.) I made an appointment for today, signed in on time. And now 20 minutes later and I'm still waiting. What's the point of the appt? Additionally, the staff is sitting on their phones at the front desk. #CustomerServiceFail As I watched a woman walk out after her appt, they slammed the door behind her. This is added at the end Bc I just witnessed it happen and couldn't believe my eyes.