i read the hype about this place and wanted to see if it was true…read more the door are locked and u have to be let in the sales staff didn't acknowledged me the male sales person kept following me and he was unfriendly and unapproachable I left in a hurry felt uncomfortable I won't be buying glasses there.

Don't be mislead by its location and store appearance. On the outside, this store is tucked away…read morealong the streets of china town and often overlooked as just another mediocre store. Don't be deceived. I've worked in the area before and have passed this stores countless times over the course of 8 years and never have I stepped foot within. However, today I tore a contact lens and was desperate to find an immediate replacement as I was driving and one eyed piloting downtown isn't what I would define as ideal. This was the third store that I had visited after my unfortunate contact tear as none of the other stores I visited even cared to bat an eye. Was I pleasantly surprised. The inner store decor is pristine, clean, hip, and showcased a large array of high quality glasses and frames. The service is warm, friendly, and even before I purchased anything, they immediately gave me a free contact sample for comfort. No questions asked. Truly high end service, matched with quality inner design that's both cozy and sophisticated. I'll be certain to visit this place for a new frame upgrade when my eyewear wears off. Give this place a shot. Looks and store front is definitely deceiving in this case.

The staff at Kodak is super nice & so helpful. Their interior is also very modern, organized &…read moreclean! The service I received was extremely high quality & I am ecstatic with my purchases. To start, I was slightly late for appointment with Dr. Jennifer Trac - literally running to the store because I got lost in the PATH. The staff was super understanding and checked me in very quickly, breezing through my pretest while asking me all the right questions and getting all the relevant information. Allan & Tate were extremely professional but still friendly during my visit. I felt really comfortable & confident in their ability to help me. When I went back to see Dr. Trac, she blew me away with her attention to detail and her ability to easily translate all her results into regular people language that I could understand. She was extremely patient in answering all my questions, and giving me an updated prescription that was definitely needed. Allan is actually a magician and picked out a beautiful pair of frames for me. They are light-weight titanium and suit my face really well, he has a great eye! Tate is the sweetest, he was on the phone with the insurance portal forever because the website for direct billing was down for maintenance when I got there. Their direct billing service is extremely convenient & definitely something I'll look for in the future. My glasses were ready in about a week & a half, which was expected because my prescription is kind of high and I added a lot of features on the lenses. The blue blockers are highly recommended by me if you spend a lot of time on a screen, it's made my eyes fatigue a lot less than they used to. I highly recommend you come! I think they have a discount for Ryerson students which definitely helps on the student budget, but regardless of who you are they definitely take your eye health seriously. Such an amazing experience, I'm blown away by the quality of service from this establishment.

The best BEST eye doctor to which I have ever been. It's only a few more dollars than (the orange…read morestore) and so much more comprehensive. They checked my eye pressure, blind spots, and took pictures of my eyes. I really recommend this place. The doctor is so caring, knowledge, and thorough! You will be happy. It's worth it!

Great place, excellent staff, great prices. I highly recommend you try them first they have great…read morebrands. very happy with Optika!!!!!!!!!

Great service. I bought my eye glasses there a couple of years ago and if I ever need them fixed,…read morethey fix them right there in the store, no hassle. They also accept insurance and have good pricing and great styles. This place is always reliable.

I went in for an eye exam to get glasses, the service was great and the staff were friendly and…read morevery patient! they have a big selection on glasses and cute glasses too! it's now been always 3 weeks since I've been to the store... And I am still waiting on my glasses. if you are looking for great service and friendly service then this is the place.. but If are in need of glasses ASAP then this is not the place too go.. not sure if its because my prescription was very low or just because of the covid time... but my mother got glasses two months ago and they came within a week of the order being put out.. frustrating not being able to see little writing while walking in the grocery store trying to look for the ail I need

Great store, so much selection, and if its not something that they have in stock they can order it…read morein for you (i wanted a new pair of sunglasses I saw onlne that just came out) they ordered them for me and i had them within a week. I also did my exam there and it was really cheap, I dont think even Costco does them for less (which is where I used to go before but the customer service there is horrible)

The men here are rude, borderline harassing. Call in with questions and they slam the phone on you…read more Extremely rude people! His previous bad ratings had him respond that he is sorry and will do better, but they go back to being rude, insulting and harassing. I will be filing a complaint with the BBB and I'd stay far away from this business!

Great place for your next eye exam with a plentiful selection of glasses for everyday use. Service…read moreis exceptional.

I recently stopped in at this location to getmy eyes tested, and to pick up new eyeglasses. They…read morehave a promotion of Bogo for frames and lenses, which ends up being cheaper than putting new lenses into your own glasses. From my optometrist appointment, to picking out glasses, and receiving the frames, I had an excellent experience. The employees were really helpful m, patient and friendly. The optometrist did an amazing job at finding my prescription and realizing I also need help reading in addition to my long distance. I picked up my lenses and frames today and I can see perfectly! The employees who helped me pick out the frames were very patient and kind while I tried on every frame in the store. They help me decide which ones look best on me and help me pick two pairs that will go with all my outfits! I was a little nervous to shop at a store. I have never heard of, but I am really impressed and happy I went there. Would I return? Absolutely!

I did not have a good experience here. There were a few things - I found the pricing/deals to be…read morekind of shady and shifty; my glasses took a long time. But the biggest thing was that the owner is not very nice - not to me as a customer, and not to her own employees. I will not be back.

I ordered two pairs of eyeglasses from Chinatown Optical but didn't get any calls that they're…read moreready to pick up so this is one of the downside of this optical store. Ended up getting my eyeglasses for more than two weeks and you need to call them yourself. Yes they're cheap and affordable but the basic frames are on the thinner side. If you're not careful enough, these frames are easier to break. Service is so so - the older guy (Owner) is welcoming and friendly but the rest of the staff have standoffish attitude and doesn't care except to make some sales. Probably won't be coming back here and will find another optical shop when I need another pair of eyeglass.

Review regarding REPAIRS:…read more Oh my goodness if I could give 10 stars I would!!!! GO HERE!! I brought in 2 pairs of bent and out of shape sunglasses that I thought were beyond repair. I did not buy these here. Jessica helped me within minutes. Both pairs fit me perfectly and I truly did not think it would be possible. What's more is she refused to let me pay which is out of the question because her work was phenomenal and so speedy! I was in and out within five minutes. Excellent service, great craftsmanship, and kindness. I trust this place and the employees and will absolutely return.

This is my favourite optical store in town. I was surprised that Yelp has no info about this store,…read moreas this store has been opened for 9+ years. This store located outside of the building, it's not the one beside the elevator inside of the building. They carry high quality eye frames, and too may choices here... I need to spend almost an hour to pick my eye frames every time... Haha. Their staff are very nice and very patient with customer like me (= has problem to make decision on my eye frames...) They provide their ideas / suggestions / opinion to help me to pick my favourite eyeglasses :-) Price may be a bit expensive than other optical stores, but with their nice customer services, it worth the money.