Dr. Hoover, I am Cheryl Pfleegor a patient of yours. I was in an automobile accident yesterday. I…read moream supposed to see you within 2 days for a check up. I have allot of bruising especially my breast and collar bone. Several cuts on my left leg. I would like an appointment as soon as possible. Thank you

For decades, I used to be awesome with my dental care, but haven't been to the dentist in let's…read morejust say a few years, due to moving around. The care I received today was amazing and very reasonably priced. I was blown away by the doctor, she explained everything she was doing in real time - that's not what I've ever experienced before going to the dentist. Unbelievable care. A++++

Cliff notes: overcharge, give you the runaround, misplaced X-rays... sent a bill I didn't even know…read moreabout to collections This place is a bit of a mess. I had a few cleanings done here, which were pretty normal. Like others have said, I had to wait longer than expected but nothing too drastic. I did end of switching providers though after one too many bad experiences that could not be coincidental. Saga as follows: -They switched dentists between my 2nd and 3rd cleaning here. During the second cleaning I was told I would need multiple fillings (which I kept procrastinating...) During the 3rd cleaning the new dentist said I did not need any... (to give benefit of the doubt, maybe every dentist is different...? But I felt like the previous dentist was just trying to get money out of me! -They were VERY hesitant to give a referral for a wisdom tooth extraction to anywhere but one specific place (which didn't take my insurance) Once I finally jumped through all the hoops for them to finally release my information to who I was asking them to, they only sent part of my record and I had to get X-rays redone at the place I was getting my wisdom teeth out because they "didn't have it" -During my 3rd cleaning they took the X-rays again because the "didn't have them" How do you misplace X-rays...? ‍ - the new dentist was really demeaning, mansplained EVERYTHING to me, even restated something I literally just said, and used my name every other second thinking he was "connecting with me." I did not like it! But I was thankful he retook the X-ray "for free" (not my fault they misplaced it though...) and did not lie about my filling so that was nice... mixed reviews on him -Nail in the coffin, my last appointment was 7/22 and i have not heard from them since (except to cancel a cleaning 1/23 because I decided not to continue with them...!) All of a sudden I get a collection notice in the mail saying I owe them money for my last cleaning.... I called to ask why I didn't get a bill or a call or anything. They claim they sent 8 bills before sending to collection but I did not get 1... Needless to say: proceed with caution. The people are not bad (also not the best...) but I had one too many bad experiences for it to be coincidence.

I have rough teeth, in some part due to the mistakes of sloppy or greedy dentists in my checkered…read moredental past. I am naturally wary of new dentists, and finding a new one is kind of like going to the oncologist to check out that new lump you just found... Finding Mimosa Dentistry is like that same oncologist being like "nope - not cancer!" It takes a while to earn my trust but I've now been to Mimosa four times, including having some work done, and these guys are legit. I am more grateful to have landed with them than I can express. FYI - there are TWO Drs. Bui - they're brothers, both educated at UPenn. My favorite is Dr. Loc Bui (DMD), who is so humble he will tell you his brother is "the smart one" but who is so careful and gentle with my teeth and my panicky self. My husband sees his brother, Dr. Toan Bui (DDS), who my husband says is hilariously intense, but also very good. ("The most thorough cleaning I have ever had," to quote him.) It took my husband and I about six months to figure out there were two doctors here with the same name and we had some very confusing conversations about our "dentist" in the meantime. I'm torn about posting this review because it selfishly benefits me to have as few people as possible find out about this amazing little gem of a practice... but when I remember all my fellow dental-sufferers with unnecessary root canals and a string of fillings for "microcavities" (?!?) - I know I can't keep Mimosa for myself.

I have been a patient here for years and years. I had an appointment today and when I went out to…read morestart my car, it would not start. I called them immediately giving them 4.5 hours notice that I wouldn't be able to make my appointment. The lady on the phone was rude and informed me that they will charge a fee for cancelling. Out of all the years that I have been a patient, I NEVER canceled and I always payed my bill immediately. I am saddened by the way I, a long term patient, was treated. When I asked to reschedule she said "When", I said anytime next week...her reply "Nope" (she didn't even have time to look at the schedule)... I said ok how about the next week, she said "I guess", not giving me any possible dates or times....eventually I was able to reschedule. I am so upset about this......I have recommended this dentist to many family members and friends. I sure hope they don't get treated the same way......I will never recommend again. BTW: The Dentists are extremely nice and good at what they do.

This is my "family doctor" but everytime I want to make an appointment, I must sit on the phone for…read moreover 20 min before talking to a receptionist.... This receptionist cannot tell you if they can make appointments and leave you on hold for another 20 min. When you tell them the issue you're having, and that you just want to schedule an appointment, they give attitude about how you "must speak to a nurse"... so Reception cannot tell you if they even have appointments available? Terrible service and honestly would avoid. I'd rather go to Urgent Care. Upon reading other google and yelp reviews, they seem to be having "phone issues" that go back a few years. Maybe they need a new staff because the front desk doesn't want to help you. They'll throw you on hold until a nurse can schedule your appointments....

Penn State health is the biggest joke of all time. Ever since they switched locations they have…read morewent so far downhill it's actually insane. Spent two hours at an appointment that I made specifically for a meditation. The doctor had never sent in my medication from my appointment that was in March and now June 5th they are telling me it's going to take 2-3 days to be approved when I should've had it back in March. Would never waste your time or money going to joke of place.

Had a great experience here as a new patient! Every staff member I encountered was friendly and…read morekind. Their work was thorough, yet didn't take an extremely long time. The office was clean and organized. I am so happy to have found a new dental practice that I absolutely love!

Beware of deceptive billing, receptionist says one thing then charge you another. I specifically…read moreask if this procedure was an additional charge with cleaning and was told it was not part of their process. Then I get a charge, why would I allow a charge if I could of waited 3 months for dental coverage to start up again. I am no longer with them for this reason!

Recently was forced to switch dentists when my insurance changed, this was the closest practice to…read moremy location so I decided to have my records transferred, well in advance of my actual appointment. I corresponded with the office staff via phone and email to accomplish the transfer. They were very professional and efficient. When my appointment finally arrived a few months later, I was reminded over and over via text to the point that it was borderline harressment. One reminder is fine, especially when I confirmed, but the repeated texts were a tad overkill. When I arrived I was greetly warmly to a very clean and beautiful office. I've never been to a professional health care provider that was decorated as homey as here. It was nice, without being too much. My dental hygenist was running late, as I wasn't called back till 30 minutes after my appointment time. No one informed me of that. Than it took her longer to actually build my chart, and get the front desk to pull and download my previous xrays from my old provider, all while I sat in the chair and waited. I feel all of that should have been done prior to my appt. To be honest I was very annoyed at how long I was there. The cleaning was good, and they provided a courtesy scan of my mouth. Dr Scott was charming and easy on the eyes. He answered my questions in an easy to understand manner. The welcome goodie bag was a nice surprise, with merch I will actually use. Obviously I'll be back, I hope the running that behind is an isolated incident. I also opted out of the text messages, so moving forward I hope to give them an additional star.

I went in to have a tooth pulled. They pulled the tooth & checked a couple of other things. They…read morehit me with a plan that would cost several thousand dollars. I declined their treatment plan. Later, I scheduled a standard cleaning. Only to be told they will not perform the standard cleaning WITHOUT the expensive treatment plan. So... I'm being denied treatment because I won't pay them thousands of dollars for something I don't want.