Went in to get my Epic pass printed off since last year they were never mailed (as the email said they would be). Waited in line for 30-45 min. It was a a busy day, no problem. Gentleman (with no kids) in front of me was helped, then it was my turn. The lady proceeded to bump us to the end of the line because it was the last day for the student passes. She said if we didn't have kids we had to wait until everyone with kids was helped before we could have our pass printed. Went up to the front counter where they preceded to tells us "well you can get it on the mountain, they have more staff..." I go up to ski, not to wait in line. I waited in line and got kicked out of line for no acceptable reason. This just adds to the continuing terrible service I have come to expect from the Epic "customer service". read more

huge place, lots of stuff for sale if you look in the right places. I'm not sure if this is the same as Colorado ski and golf but the signs are identical. I would recommend coming here for starter stuff but if you've been doing this stuff for a while, I'm sure you know where else to look. The staff are very friendly and knowledgable. One of the guys made small talk with me and my friend. read more

Great service- Lisa was truly a foot genius! My girls are thrilled with their new boots and skis. Great experience ! read more

Epic Mountain Gear - Ski & Snowboard Shops Near Me - Lone Tree, Colorado

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My husband and I visited the epic mountain gear store off of Wadsworth and we were pretty appalled at the customer service...no one greeted us as we came in while their were two people behind the registers. I asked the girl behind the register if she wouldn't mind checking to see if a jacket came in an x-small. She not only seemed super annoyed that I asked but she told me that it wasn't made in an xsmall. I thought this was a little weird but said thank you as politely as I could and she basically ignored me. Now I'm all about giving second chances, perhaps she was having a bad day. All that being said, today we went to the store near Park Meadows and had FABULOUS customer service. We were greeted with smiles and were asked numerous times if we needed help. As I was trying on the same jacket Laura came to see how everything was fitting and I told her my story from the day before...she thought that sounded odd and took the jacket to check on sizing. Not only do they make the $279 jacket in an XS, THEY HAVE ONE IN FRISCO. Derek so nicely called the store and is having the jacket transferred down the mountain. I couldn't have asked for more awesome customer service. This has always been my favorite of all the stores and I will only come here from now own. They went above and beyond expectations. I've also known Chad and Judy forever and they've never fallen short of excellent for me as I've been in there as well! Thanks to all of you!!! read more

Derek helped us pick new skis bindings and boards. Great job. Thanks for the terrific guidance.

Excellent service! They have great rental gear at great prices. The rental guys are very friendly and knowledgeable. The management staff is great! Totally recommend this place to rent and buy snow gear. read more

Usually I have a great experience at other Epic Mountain Gear stores but I will never be returning to this location. I went in to return some ski goggles I got for Christmas with my boyfriend who purchased them with me. I asked if they could help me find a size up to exchange the product. The cashier showed me to a sales lady who was supposed to show me other sizes. Instead, she had me try on a different pair that was $100 more and a separate branded product altogether? I told her I was looking for an exchange and she continued to try to sell me. Finally she said she had no more of my product. I asked if she could tell me my size at least or tell me if the product was at another store and she refused to answer those questions. I decided to just get store credit at this point. That's when an associate named Laura came over and pointed at my already purchased goggles and said "Those aren't on sale!!!" When I told her they had already been purchased, she proceeded to pull the goggles from the box and told me they were "filthy, disgusting and scratched." These were a Christmas present and I had only tried the product on once. I will never be back. Customer service and salesmanship was absolutely horrible. I cannot believe how unprofessional Laura was. There are way better locations in other parts of Denver. read more

I was fitted here for ski rentals and was told that if I picked them up the next day after 1pm, I would save on 1 days worth of rentals. My husband went in the next day to pick up what I was fitted for - I was told they had set everything aside. I received boots that were 2 sizes too big (25.5 vs 23.5) and my skis had the wrong name on them. I had to exchange my rentals in Vail which I was not charged for but took 30 mins out of my day. I called this location to let them know that I was given the wrong rentals and the person who answered just said she would pass on the info to that dept., no apology or care. I will never rent from this location again - get everything at the mountain to save yourself time and the headache. read more

I took my son in for the Junior Trade ski program. Lori helped us and provided amazing customer service.It has been a long time since I received retail customer service like this. We also needed to get a new helmet, poles and other gear. She knew her stuff. She kind, pleasant and gracious with my son. She pointed out quality products at reasonable prices. She made the trade as painless as possible. We got our skis and boot adjustments done while we were shopping so we didn't have to make a trip back. We had a $50 off coupon but they had a $100 off coupon at the store they let me use instead. If you're at this location be sure to ask for Lori. Hopefully spelling her name right. read more

Amazing how a rude person at the checkout can ruin all the good wiLl earned by the rest at of the staff. Great job to the guys in the ski fitting area and Karen in apparel but Hope at the checkout blew your night with one of the rudest checkouts I've experienced. I will return, but will avoid Hope at all costs. Store manager followed -up right away...upgrading to four stars and appreciate the coaching opportunity. read more

My new go-to ski rental place (sorry, Christy Sports). I was trying to reserve online for ski rentals at Christy Sports, but the locations near me all ran out of both the sport and performance ski packages. This has never happened before. I had to do some scrambling as I was coming up on the rent online 24 hours deadline for discount. I found this gem, which really isn't hidden. This place was a lot bigger than I imagined. The décor of the store is amazing and the space is very open. The staff is very knowledgeable about gear. Located in the same plaza as The Container Store near Park Meadows, there was plenty of parking. The hours are also great as they are open until 9pm except Sunday (at the Park Meadows location). The rental prices were comparable, around $20 for the sport ski package. The only difference was the damage waiver price, $4 compared to Christy Sports $2 per day. You can pick up the skis after 3pm the day before and return them before noon the day after. This counts as one day. This was very convenient as we came back on Sunday night after the store closed. As the store is near work, I just dropped it off on Monday. This will be the place we rent from for the rest of the season. read more

Why would you say you "price match" and then not honor your own coupon with that match. Thank you Christy Sports for honoring competitors coupons and doing it with a smile. No more Co ski and golf for this family. Lost a customer over a $40 "preferred customer" coupon. Didn't feel very "preferred" read more

The ONLY reason this place got my business for our children's annual ski rental is because Sports Authority closed. What a pain in the butt process! First you show up, we were there at 4:30 on a Monday in early November, and there are families and staff milling around. Figured out they have a sign up sheet to get fitted; wait our turn, about 30 minutes with only 1 family in front of us. Wonderful gal was super sweet getting the kids fitted (only positive of this whole experience). Then she disappears to get boots and skis. Puts a sticker on everything, and hands us slips we'll need to bring back to get the adjusted skis at the end of the week. Ugh. Head to front to pay. We were doing their used program, so advertised as $99/year then half back toward next year's rental. Well, they apparently automatically charge you an additional $15 per rental (2 in my case) for some standardized binding test. It's optional, but they didn't tell us about it until I asked what it was. Then they pull some BS on you about how it's a safety thing- now what parent is going to opt out of something that you don't understand when it could potentially be detrimental to your child to do not it?!!? So all of a sudden our $99 rental is now $114. Just advertise it for what it is! And be upfront about it instead of sneaking it on to the invoice slip for checkout. Then, they call the day before we're due to pick up the skis with a problem on our son's skis. Turns out it was an issue with the skis picked out by THEM, and our son's size and ability level. Ok, fine you figure it out. But instead of taking the initiative, we have to wait that much longer when we come to pick up the skis for them to find another pair to rent us, a much sh!ttier pair, and have to take that much more time to set it up. That's AFTER waiting again amongst the milling crowd to pick up the skis. I gave them 2 stars on the benefit of the doubt that maybe they were more overwhelmed this year than anticipated with the closure of Sports Authority, but seriously get your act together! There is a very high likelihood we will not rent from them next year unless there is some indication they are better prepared and properly advertising the rental cost. read more

Your loss is someone else's gain. We came in in search of ski boots and your unfriendly staff told us we needed an appointment. We went across the street and found just what we were looking for and ended up buying new boots, skis and bindings totaling $3200. It was a total blessing, thanks for being so rude, we received great service at Christy sports. read more

Such a great place to get snowboarding gear- tons of options and incredibly helpful and friendly staff. Geoff helped up get all new board, boots, and bindings and took plenty of time to describe the trade offs and the reasons for options he was pulling for us. He took into account everything we were looking for while being mindful of our budget and helped me find the perfect gear for me! read more

Nic was awesome getting me outfitted with new ski boots recently. Great knowledge of products and proper fit, and he took the time to get everything just right (despite it being a very busy holiday weekend!). EMG is a big store with a huge selection of gear, but it's fantastic that you still get personal attention from experts like Nic who really know what they're doing. read more

We visited this location for the first time. They have been open for about a year. This store appeared very spacious with its partial second floor and high ceilings. The cashier said the Aurora store was actually larger. They had more ski boots and skis than the Aurora store. As I walked around, no one came around to ask if I needed help. Although someone came up to my husband in the ski department. My husband ended up buying some shoes on sale and socks on clearance and was able to use a 20% off internet coupon. read more

The absolutely rabid and unscientific mask policy in this story is quite fascinating. They're located in the only county devoid of mask mandates, yet they're still required as a matter of "store policy." My 10yo is medically exempt and we've all recovered from Covid. We are zero risk to anyone in this store, but we're not "allowed" to shop without a face covering. Unfortunately we rent skis here annually for our son, so we'll have to figure out a way to return them without entering the premises. It's a shame that bodily autonomy and freedom of movement have become a thing of the past. Good luck Epic. read more

I've done the Junior Ski Trade program here for 3 years. Customer service is awful. Each time I've waited 30-45 minutes for a trade-in. What's frustrating is that there are usually only 1-3 workers in the trade-in department. There were plenty of workers (6-10) wandering around the store - but no one wanted to help us because it wasn't their job. Other than the trade-in area the store was pretty much empty. After 45 minutes this year, waiting for the one person in the junior trade-in to finish up with customers - I had to finally hunt someone else down myself and convince them to help me. I only chose to go here because of the trade-in program for my kids. It is what Colorado Ski & Sport are known for - but they can't even do that well. I won't even consider looking at higher end equipment here for myself - because I don't believe they have the knowledge or care enough to offer proper advice. I prefer the customer service and knowledge at Christy Sports - spend your time and money there instead. I'd encourage the management here to train their staff to help in whatever department is needed. I feel like the staff here are just watching the clock until their shift ends. read more

Sloan in women's apparel is awesome!! She helped me find exactly what I was looking for within seconds of walking in, found me a size I needed in another store. This selection here for ski Gear is incredible. My new favorite store! read more

Epic Mountain Gear - Colorado ski and sports - Ski & Snowboard Shops Near Me - Lone Tree, Colorado

Just left the store and have to say everyone there was beyond helpful! We needed to switch out ski boots for my son who was originally fitted wrong and Preston worked us in and got us set and ready to head back up to the mountains. I know they may be short staffed but I would gladly wait extra for nice helpful service! read more

Came here to get ski gear for me. When I finally got someone to help me to pick everything, they told me they couldn't help me because it would take more than 24 hours to get everything together. I asked to speak with the manager. The manager was rude and told me they put some glue in the bindings and that is why it takes them 24 hours to get the skies ready. THAT IS A LIE. My husband got his stuff in this store a couple months ago and it took them less than 10 minutes. They just didn't want to sell me the skies today because they were busy and they couldn't handle the amount of customers they had. I went to Christy Sports which is less than a mile away and got my ski gear without any stupid excuses. Epic Mountain Gear, you just lost a loyal customer. read more

No one - and I mean NO ONE - knows the intricate details, specifications, and sizing of helmets and goggles more than Sloan. She was super informative, totally positive and just an all around cool woman to chat with about skiing and riding. Her accessories knowledge is on point. Highly recommend talking to her if you're in the market for a new helmet and/or goggles. read more

Doug! In rentals!! Doug is the man! I'm so thankful for his help. As a person trying to figure out if snowboarding is going to be a hobby, he was a savior. I feel knowledgeable enough to take on a few slopes at the resort! He was so friendly and approachable. He answered all my questions. Even my dumb ones (my words, not his). He got me all situated and squared away so quickly. Thank you, Doug! read more

We've always had a good experience. I don't know if we'll use the kids epic pass since we have ikon passes but I love that they have it. I think they're reservation system keeps things smooth. You guys rock! read more

i need to share what a pleasant experience we had transitioning my son from the Junior program to adult skis. Christina was helpful and looked after our best interest returning just the skis tonight. And then Jason turned out to be the epitome of customer service. Helping us navigate ski choices and boots. Again in the best interest of my son. These young professionals are sorely needed in all workplaces and they are gems at the Lone Tree store. They've earned a lifetime of loyalty from this family of six. read more

Derek was above and beyond helpful today. We came in for the ski and boot trade for our children. He ensured everything fit well but then arranged for a binding remount so my daughter could have the skis she desired. Everyone was efficient, pleasant, and Derek paid close attention to detail. read more

Very excited to try my new Oakley Flight Deck goggle. If you are in the market for new goggles, go to Lone Tree for Epic Mountain gear and ask for Sloan. Sloan is the goggle queen and will help you thru good helmet fit and selection. Sloan is very knowledgeable and friendly. You will be glad you visited the goggle queen! read more

Awful experience with jr trade program. Ridiculously long, inaccurate wait times for fittings. Teenagers managing with no customer service skills and inability to make sensible, customer centric decisions. You can check in, leave and come back whenever you want to be bumped to the front of the line. read more

Had the best experience buying skis! Coming from the east coast, I wanted to check for some skis on sale in Colorado. Bowen was the ABSOLUTE BEST employee--he taught us so much about what to look for in the right skis and boots. I can't recommend him enough. Ended up getting a sweet deal on some used skis and some new boots, and now I'm ready to hit the slopes! read more

Brand new to skiing. Duane took his time to make sure I got the right gear and made sure I understood everything with the fit of my boot and bindings. Would highly recommend epic and ask for Duane read more

Had the best experience here because of the amazing customer service of Nic. He understood my concerns about fitting a teenager whose foot might grow. Have honest opinions about product. I felt like he absolutely worked with us to get the most bang for our buck. I hope management realizes what an asset he is to their brand. Thanks again Nic! read more

Every year we do the Junior Trade In Program. This year Eric helped us and did an amazing job! We helped each of our kids with sizing and fitting and adjusting. Not only that but he found us cool colors and was really great with the kids. Thank you Eric! You were great! read more

Went in to pick up some skis for Christmas. At first had a pretty uncomfortable experience not knowing what kind of ski, height, etc. was best for me, making the experience difficult. Ian S came over to help and that all changed! He was extremely knowledgeable and explained to me what skis would and wouldn't work for me, picked out bindings and poles, etc. Didn't try to sell me more expensive skis that wouldn't be best for me. I made a comment to the cashier about how awesome Ian S was and was told writing a review is the most helpful! Thank you Ian S for your helpfulness and patience. read more

Worst retail experience I've ever had. I asked them for a tuneup and I needed to buy two new skis with bindings. They said they needed three weeks for a basic tuneup. I asked them if I could have them in a week because of a trip. They said no, I asked for a manager, the manager acted like I was out of line. Christi Sports is across the street. They got $2k of my business today and I'll have my skis tuned in three days. More importantly - I'll be using them for everything moving forward. In response to Leslie. You are wrong, others don't have rush fees... especially for customers spending $2k. Christys tuned my skis in two days, at no charge, because I bought new skis / bindings. Plus your store clerks are rude, especially Brad. You can call me if you want more details. 720-384-7116 read more

Great service and selection! Brendan was very knowledgeable in snowboards and helped me out very quickly yet efficiently, courteous, professional, and respectful. He gave me his own personal experiences and did a great job helping me find the exact snowboard I wanted! Will come back for sure. read more

SO. I actually almost had a bad experience BUT let me tell you about how genuine management was, the owner personally came up to me and let me know that they do not condone being rude at all and really made me feel that she was being so genuine and real. THEN! Doug!!!!! CLASS ACT!! If you come here please ask for Doug, he is the man and will make you feel comfortable and welcome. He isn't there just to do some job, he actually cares and wants you to have a great time on your trip. The little things like a smile and awesome customer service leads to life long customers. A COMPLETE 180. Please check this place out for rentals and/or gear! Thanks Doug and Leslie! read more

Kevin H. was absolutely fantastic. I bought my skis 2 months ago with a younger rep and he sold me on what he thought I wanted rather than what I really wanted. I skied for the first time of the season yesterday and was absolutely miserable. I was so frustrated with my boots and skis because they didnt fit right. I came into EMG today worried that I would be told "too bad" or have to pay a lot more to exchange. Kevin H really listened to me and what I wanted out of my skiing experience. He gave expert advice but then tailored it to what I preferred. He also helped my boyfriend find the perfect pair of boots after he bought an awful and small pair off Craigslist. Kevin was very attentive, personable, friendly and I couldn't have asked for better service and the exchange ended up being even thanks to Kevin's expertise and putting the customer first. If you are looking for an awesome rep, ask for Kevin H. Next time I need ski gear, I know i'll go to Kevin!! read more

Amanda was so helpful. She took a lot of time to make sure my custom ski boot inserts were just right. Amanda did such a great job and my ski boots feel so much more comfortable! She was very nice and very professional. read more

Kevin Flynn is an AMAZING boot fitter. He is knowledgeable, patient, easy to work with, and makes the boot fitting process painless. If you're looking for boots that fit you correctly ask for Flynn!! Highly recommend!! read more