I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

Scam alert: Blatant overcharging Buyer beware. My car show a…read morelot of warning lights on board. I took my car to Matsenko Auto Shop for a routine alignment and ended up getting scammed out of $590. They used sweet words to lure me in. They told me everything about they have to do check and work on all sensors to make sure my car working perfectly. That why I agree let them repair my car. But they do notthing in my car just using their computer to clear codes then return car to me within 1 hours. When I looked into standard pricing later, I realized just how badly I had been taken advantage of. Charging over $500 for a basic alignment is completely unacceptable and dishonest. More than a week warning lights issues come back I did call let them know about that they ask me bring my car back to them for check it. When i bring my car to their shop they ask me pay the same prices 500$ more to do that again. And replace all suspension. Bad customer service. No professional with customer. Look elsewhere for a mechanic who actually has integrity.

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

These experts are so amazing they fixed my car and went the extra mile. They fixed a brake leak I…read moredidn't even know about . They are HONEST and will tell you the cost before they do the work. They are so nice and so professional.

We had our rear brakes replaced here for our 2022 Hyundai Santa Fe and had a great experience. The…read moreteam was very responsive to our concerns and made the whole process easy. Service was quick, and the pricing was very reasonable. We really appreciated how fast they got everything done. Would definitely recommend!

I really, really wish I would have gotten a quote before coming in. I got on Yelp to search for…read moresomeone to do an oil change for my 2025 Ford Escape and received three responses right away. Two quotes were $100, so I stupidly assumed the third would be competitive at that price as well. Since they were the first to reach out, they got my business. I had been asked several times for the SAME vehicle information (blamed on a "bot" doing their initial reach out, of course). After getting there, the guy that took the appointment wasn't even there, and the tech didn't even know I had an appointment. He's feverishly making phone calls and getting voicemails. I should have walked, but gave it a few minutes. Daniel at the front desk does not ask me what kind of oil I use, but did say I was not being charged for labor. The bill comes and guess what? I was charged for labor! They used synthetic oil, which I would not have chosen since it costs three times the amount. Total cost? $202 for a dang oil change! Next time I will get a Groupon and go somewhere else!

From the owner: Lapin Auto Repair – Electrical, Mechanical & Programming Specialists in Tacoma, WA…read more We provide dealer-level diagnostics, advanced programming, and complete auto repair services for European, Asian, and Domestic vehicles. Our specialties include: • Advanced computer diagnostics • ECU, PCM, BCM, and module programming & coding • Key programming and immobilizer services • Electrical troubleshooting & wiring repair • Engine diagnostics and repair • Transmission diagnostics and service • Brake system repair • Suspension and steering repair • Cooling system repair • Air conditioning service and recharge • Hybrid system diagnostics and battery service • Battery, alternator, and starter diagnostics • Check engine light diagnostics • Pre-purchase inspections We use professional diagnostic equipment and follow manufacturer procedures to ensure accurate repairs the first time. Honest estimates. Transparent communication. Quality workmanship you can trust.

Ron and his crew are great. They wont gouge you for unnecessary repairs, but will give you a fair…read moreestimate and do quality work. They are busy, but fit me in whenever i need to. I usually do my own small repairs, but take my cars to them for major work, and i have never been disappointed. The do excellent work at fair prices. no up-sells for unnecessary work. I would send my mother or grandmother there with confidence. It;s nice to see a mechanic with integrity.

I stopped by on 1/12/26 to obtain a quote for a tune up. Alex, technician who also handles the…read morefront desk appears to have limited English got me in touch with Oleksander known as Oleks (pronounced as Alex). He is also a technician and may also possibly be the owner. That was the vibe I was receiving from our discussion. I explain what my visit was and he advised me there are different types of tune ups and what specifically I was looking to have done. I explained that I was able to obtain a quote from Honda service department and they also advised same thing. I listed the tune up details and what Honda quoted ($2,260). Oleks advised that inspection is free of charge. He would have Alex, technician do the inspection and provide his recommendation. Alex completed the inspection and advised what needed to be replaced and some replacement were not needed. He discovered there was an engine oil leak, transmission oil leak and the engine oil pan plug was stripped. Oleks had provided me with a quote range between $700-$1000. I returned back two days later on the evening of 1/14/26 to drop off vehicle which was parked safely inside the shop. The following day they replaced the engine gasket, replaced spark plugs, water pump, front crank seal, drive belt, oil pan plug and drive belt tensioner. I picked up my vehicle on 1/25/26. The sum of my bill came to $1021.80. I am truly satisfied and happy with the work that technician, Alex has completed. It was a reasonable timeframe and price. Honest work. I will use them again for any issues, repairs or maintenance.

Truly appreciated their quick response and the way they clearly explained all our options. We'll…read moreabsolutely use them again. Thank you for getting my son back on the road!

They have been our go to for a few years now for mine and my wife's cars. Family run honest men who…read moretreat the customer with openness, honesty and respect. They strive to do you right and get you on your way feeling like you've truly been taken care of, not advantage of. Very forthright with the process and didn't charge or replace things that aren't broke. I give them my highest recommendation.

We have been using this family business since 1993 when his dad owned it in canterwood his son took…read moreit over and the quality of work still remand at the highest level it's a real joy seeing them each time.

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

I have been going to Emily's Garage in Tacoma for several years now after being fed up with the…read moreservice (& prices) at the dealership where I purchased my (used) car. This was the best decision I made when I chose to go to Emily's Garage in Tacoma for all my car services! They have consistently provided excellent service and stand behind their products. Their prices are reasonable and Abee (sp?) who runs the Tacoma store really knows cars.

Spec German took incredible care of my 996 Turbo. They performed a full tune-up that included a…read moreSoul Performance exhaust, GiroDisc rotors front and rear, PCCM+ install, cabin air filter, spark plugs, transmission and differential fluids, and a complete brake flush. The car feels tighter, smoother, and sounds absolutely amazing. Their attention to detail and Porsche expertise really show. If you're serious about maintaining or upgrading your Porsche the right way, Spec German is the shop to trust.

I took my 2015 Porsche Panamera GTS in for its first scheduled service since purchasing the vehicle…read morein March of 2022. Spec German was highly recommended to me by a fellow Kitsap County German car owner as the place to go for German luxury car service and repair. I was not disappointed in heeding his advice. Everyone I've spoken to at the shop is courteous and pleasant. Jacob, who performed the service, took a significant amount of time to answer my many questions. (I probably took more time out of his day than I should have.) He showed a great deal of knowledge in his craft, care for the work he performs, and attention to doing the job right. Given the overall experience, quality of work, and reasonable rates, I will definitely bring my car back for all non-warranty service and maintenance.