We shifted all of our insurances, home, cars and life over to Richard Sanchez's agency. Never had…read morewe had folks so eager to help us through a very difficult process. Richard's staff went well beyond what we had expected. In the retail business we called this "Superior Customer Service". Thank you folks.

The agents aren't very friendly, Alejandra hung up on me while I was still speaking. Somehow they…read morealways have "technical difficulties" when got you ask to go over your bill. I spoke with Allison and Alejandra, both seem to have way more important things to do with their time.

Keith is amazing !!!! Honest friendly and will always do his best to save you $$$$$ !!!! I love…read morethat Keith is a Veteran and is very involved in the Flagstaff community !!! I highly recommend Keith for all your insurance needs !!

Keith made the process of switching insurance to AllState as simple as possible. He talked us…read morethrough exactly what we were getting and couldn't be happier with the results. I would highly recommend him to anyone looking for home or auto insurance. Morgan

Absolutely. Without a doubt. The finest insurance experience I have ever had. This went above…read moreand beyond competitive rates. His level of service and personal attention toward all of our financial and professional needs was exemplary. Our family only wishes he could write policies where we live now in California. :-)

They are always so very helpful and extra friendly! They are super fast with responses and any…read morechanges we need to do to our policy!

I saved a ton of money and was shocked at how much when I switched my insurance to be with them!…read moreI've been with them for years now and both Mary and Laura are an absolute pleasure to work with. A+ in my book. Here's an example of why: There have been many changes in life recently this year, all of which challenging yet accepted. Even more so now with the covid-19 hitting our world with endless hurdles to overcome. I just had a brief conversation to update Mary on the many changes now that things are officially updated. Legally never in my life have I felt someone cared so sincerely. My family never made me feel that level of support I just felt from that short phone conversation. I always appreciate her and Laura truly doing their best for everyone. This is a time when good people are working hard to stay on top of things and trying to help others. These two personify what I believe good businesses should encompass and strive for. I appreciate their level of care and intention, as well as their dedication to their customers.

They have been incredibly helpful and proactive as we needed and changed a variety of policies and…read morecoverages due to moving a few times in a short period of time. I wish all agents would be as kind, helpful, proactive, and smart. We are more than pleased with her service and advice.

The front staff in the office were kind and attentive. Mr…read more Redfern himself was professional and listened to what I had to say. I highly recommend them.

My dad, brother, and, myself had all been long-term clients with State Farm when Melissa Collins…read morewas the agent at this office (for 20+ years). We decided to stay with the office when Brandon Redfern stepped in, but the service has steeply declined since and we rarely (if ever) saw Redfern himself. In recent years the office seems to be staffed solely with kids who are poorly trained and unprepared to assist folks with insurance. The office dropped my policy erroneously thinking it was my Brother's policy. Then they dropped my father's policy with no explanation, apology or effort to reinstate. We have been in to the office twice in an attempt to clear up these issues but it was to no avail. We all left the office out of frustration. I also cancelled my auto policy at the beginning of November of this year and they said they would cancel it. I just received a email notification this month indicating that it was due. I would strongly advise saving yourself a headache and steering clear of this office.