We shifted all of our insurances, home, cars and life over to Richard Sanchez's agency. Never had we had folks so eager to help us through a very difficult process. Richard's staff went well beyond what we had expected. In the retail business we called this "Superior Customer Service". Thank you folks. read more

The agents aren't very friendly, Alejandra hung up on me while I was still speaking. Somehow they always have "technical difficulties" when got you ask to go over your bill. I spoke with Allison and Alejandra, both seem to have way more important things to do with their time. read more

Needed to shop home and auto insurance. Richard was great! Spent time to make sure I had the right coverage and amount. He did an excellent job of answering my questions and making sure we had covered all my concerns. read more

Do everything you can to look elsewhere. State Farm is not a good company when push comes to shove they quit on you. I never met the Richard. Can't speak for him but the company as a whole let us down. Our furnace broke and they did nothing to help us but to delay sending out a person to inspect it. When they did send an agent out to look at it. It was after they dropped us as a client. That time they did call to tell us. They didn't tell us or inform they were sending someone out. Super great to live in a pandemic and have a stranger who was hired for state farm come out and say our furnace which is broken works fine. Its still doesn't and winters is coming. So please take the extra 5 minutes and find another company. read more

Dependable. Informative. Makes sure I have what I need in my policy. Office staff is friendly and helpful.

Definately the place to go for all your insurance and financial service needs. It's a one stop shop at Richard Sanchez State Farm. I recently switched my auto insurance over with them and got a Life insurance policy for as much as phone insurance. I plan to go back soon to open a bank account and bundle my renters insurance to save some money. read more

Stacey Shaw! She was absolutely wonderful! She saved me 70$ a month and hooked it up with full coverage when I was only paying liability before. She was so friendly and had a great personality! I was going to switch away from State Farm and she kept me staying! I honestly want to be best friends with her because she was just so enjoyable. Thank you so much for initiative and doing as much as you can to get me the best prices for the best coverage. read more

I wanted to take a moment up express my gratitude for how quick and easy Bonnie made my insurance transition. I have been with State Farm most of my driving life and know that it is the agents that make the company what it is. I feel fortunate to have found yet another amazing agent after moving to Arizona. She seamlessly transferred my information from my old state and within an hour or so, I was insured in Arizona without hardly having to do a thing! There is a lot of logistics to deal with during a move. Thank you for making this easy, and for your warm friendly manner during the process! read more

I have been very impressed with Richard's professionalism and warm demeanor. He genuinely cares about my family and has gone out of his way on several occasions to ensure that we have sufficient insurance. His high level of service and professional knowledge have made me very confident in choosing Richard as my agent - I highly recommend him to anyone in the Flagstaff community! read more

Richard was a pleasure to work with. He was very professional and made the whole process painless. I moved my auto and renters to him, as well as opened a life policy. If you are looking for a genuine insurance person that listens and not just talks Richards your guy! read more

This office has been an absolute nightmare. From the start, my bills were random, never the same amount or time. I paid almost $200 for December. When I asked to lower my rates, and also why my rates were high, they said they had no idea. They said they would lower them, but all they did was charge me the same for a worse plan. Also, they kept pushing renter insurance, which I do not need. Then, suddenly, they charged me almost $300. They apparently made an accounting error, and rather than connecting with me, they accessed my account beyond any agreement for autopay (which was monthly, for our set agreement). This was in March. Now, on top of that, despite charging me this extreme bill, they now are saying I owe an additional $212.16, something never communicated with me previously while I was trying to get out of the autopay, as I had no assurances it would be our monthly agreement and not some random, sporadic charges followed by draining my account. The extreme unethical nature of this office and their lack of basic communication is absolutely unacceptable. I don't have time to parse out every bill every time an office chooses to withhold information from me or fails to communicate information with other agents, who start sending me massive bills. I would never agree to sporadic payments at random times, without the ability to budget. Who can budget for that? I absolutely do not agree with using my credit information from the autopay to correct errors the company made, without even bothering to call or email me. MONTHLY autopay at a SET rate does not mean that a company can access my account at any time they choose. I have never worked with an office this disorganized. If I made this mistake at work, and undercharged my company's client, I would never be allowed to re-access their credit-card information and claim that the fact that we have a financial agreement means that I can over-correct my errors by accessing their account whenever I feel like it. I had a scheduled auto-pay set up. I fulfilled my end of the bargain. I handled everything exactly as I should. The fact that they messed up their accounting does not mean that I failed to pay. It is like I handed them the money and they miscounted, and so decided it would be okay to mug me later on. It's totally unacceptable. I have never had a worse experience with any company. I still have marginal service, with oddly high fees, which no one can explain to me. I don't even have insurance covering my windshield, and I pay significantly more than anyone else I know. Any attempt to lower rates only lowers coverage without lowering my payments. It's completely unacceptable, and at no point has anyone tried to make this right or figure out what is going on. I have hours and hours of conversations, and nothing comes of it. read more

Richard is a very personable and professional agent! I finally decided to get a quote on how much I could save on my auto insurance by switching to State Farm and I ended up adding renter's insurance and STILL am paying less than my prior auto plan alone! He is very thorough with details and makes the insurance jargon easy to understand. If you're looking for a friendly, loyal and hard working agent, Richard is your man!!! Thank you Richard!!! read more

I had multiple policies with different insurers - it was complicated and impersonal. Richard helped me to consolidate both business and personal policies. Not only did I save money, but now I feel like I have an insurer that understands my needs, my goals, and actually cares enough to be there for me when I need him. I never felt "pushed" or "sold" when discussing the proper policies for my business or my family. If you are looking for someone who will take the time to understand your situation and provide professional and courteous service give Richard a call. Thanks Richard!! read more