Highly responsive to questions and great at providing timely and needed information. Jennifer is…read morewonderful at making insurance very easy.

Erin Moore and Melissa MacFerren really went above and beyond in helping my fiance and I close on…read moreour first home. They answered every question we had, met with us in person to explain concepts we were having a hard time understanding, and even allowed us to make a big last second change to our down payment at the very last minute, causing a lot of extra work for them. They never complained, were always friendly and patient, and just felt so much warmer and friendlier than I ever expected my lender to. I thought loans came from banks, but it turns out, with Erin and Melissa, it comes from warm humans with beating empathetic hearts, who actually care about you and do everything they can to make your experience as pleasant as possible. Oh yeah, and they DEFINITELY know their @#$%... Thanks Erin and Melissa! (And Jennifer too, who we didn't work with much but was also wonderful)!

I worked with Erin Moore,Melissa MacFerren & Jennifer Berry at PrimeLending. What a great team!…read more The were very professional, prompt, organized and pleasant. They went out of there way to accommodate the fact that I was purchasing from out of state, which requires some back and forth emailing. Erin orchestrated the transaction to make it as smooth as possible. I highly recommend working with them. I've already recommended them to a family member for his next purchase!

Brian Woods is absolutely amazing. His attention to detail and his communication skills are…read moreunmatched. I believe that when it come to real estate transactions it is so very important to have the right team working together to make sure things get done correctly and most importantly on time. Having Brian on your side is definatly to start of a good team. Thanks for all you have don Academy and I hope to use you for any Mortgage needs I have in the future.

Jeremy and his team at Academy made our first time home buying process 100% stress free. I…read moreappreciate him always being available to answer any and all questions we had. We absolutely love our new home but if we ever decide to move and buy again, he will be the guy to call! Thank you for everything, Jeremy! You are the best in Flag!!

I have NEVER written a bad review before... but I was SHOCKED by the treatment we received…read more We were referred to Heath Symonds by our realtor. Unfortunately we had a HORRIBLE experience with this guy. We filled out the application online, gave him all of our information. He said he would get back to us. We both noticed he ran our application as well as put a hard hit on our credit scores. So he had our information. He emailed us a pre-qual letter maybe 2 weeks after we had been verified & that was a pain in the butt to get from him. While we were viewing homes with our realtor, she was receiving texts and communication from him. Two weeks had gone by and we kept trying to get ahold of him... He called us once during that time but had no real information for us. Then he said he was having phone issues and gave me his wife's phone number and then said he would call me soon. Do you think I EVER got a call from him? Nope. But yet this whole time he could communicate with our realtor. This was BEYOND frustrating. We had no idea how much we even qualified for? So it was like shooting in the dark while looking for homes. We were like "well I guess we qualify for this much of a home because our realtor is taking us to see the place?". So a month after hardly getting any information from this guy, we decide to go with another lender. I communicate this with him and then he calls me immediately (I guess this is what it takes to finally get ahold of the guy?). I ask him if we could please have some of our information that he ran. He is then rude to me while asking just who exactly this new lender is and laughs at me when I don't quite remember the exact mortgage loan officers name. He agrees to send me our information. Do you think I EVER received ANY INFORMATION from this guy??? He not only made our home buying experience more stressful, he was rude, broke every single promise he made to us and hardly gave us any useful information. You want to be rude & communicate with your coworkers but not with your actual clients? Go ahead. But you're going to lose a lot of business acting this way.

While purchasing a new home in Flagstaff AZ my wife and I decided to use Wallace & Volk. Our…read moreexperience met our high standard of professionalism with a personal touch. Chris and his team handled the demanding and very short closing process without missing a beat. Great experience, professionally exceptional service with no good ol'buddy backdoor BS that goes on in Flagstaff. I highly recommend Chris and his team.

Can't say enough about Debra Grossman at the Williams office. She is very efficient plus friendly…read morewhich is a great combo to have. Highly recommend!

John and Justin made buying a house easy. They streamlined everything and explained the charges…read morein ways to easily understand. The closing took less than 10 mins. I would definitely use them again. Great service.

Haley Fogliano at the Brandon Redfern State Farm Agency was a pleasure to deal with! She gave me…read morethe best customer service I have had at an insurance company in years - set up a home policy quickly and got me a great rate! I would gladly recommend her (and will) to anyone that needs help with insurance needs.

My dad, brother, and, myself had all been long-term clients with State Farm when Melissa Collins…read morewas the agent at this office (for 20+ years). We decided to stay with the office when Brandon Redfern stepped in, but the service has steeply declined since and we rarely (if ever) saw Redfern himself. In recent years the office seems to be staffed solely with kids who are poorly trained and unprepared to assist folks with insurance. The office dropped my policy erroneously thinking it was my Brother's policy. Then they dropped my father's policy with no explanation, apology or effort to reinstate. We have been in to the office twice in an attempt to clear up these issues but it was to no avail. We all left the office out of frustration. I also cancelled my auto policy at the beginning of November of this year and they said they would cancel it. I just received a email notification this month indicating that it was due. I would strongly advise saving yourself a headache and steering clear of this office.

My Foothill Bank experience -- what happened and what I'm doing next…read moreI want to share a factual summary of my experience so community members can make informed choices: - In September I switched to Foothill Bank after a scam on my Chase account that cost me $13,000. - I transferred funds to a crypto account for investment. Foothill reversed the transfer and later sent a letter stating my account would be closed under their terms. - Based on that notice I stopped using the account and canceled transactions. On 11/28 I paid $82.76 and initiated an ACH payment as requested. - Despite this, I continued to receive calls and texts from bank staff. I later found an overdraft/negative balance posted after the account closure notice. I dispute those charges and have asked for a full written accounting and reversal of improper fees. - I have requested that all communications be by mail only and that no further transactions be processed. If you're considering a bank change or dealing with unexpected fees or account closures, please: - Keep copies of all letters, emails, and payment receipts. - Ask for written confirmation of any account status changes. - Consider filing a complaint with state or federal banking regulators if you cannot resolve the issue with the bank. - Explore alternative, regulated financial service providers if you want different options for investing or moving funds. I'm sharing this to protect others and to push for accountability. I will post updates as I receive written responses from the bank. #ConsumerRights #Flagstaff #FoothillBank #BankingAwareness #Arizona

Very friendly and knowledgeable staff. Always super easy to work with and very professional.read more