I rarely feel compelled to write a review of anything, so when exceptional service happens... I have to acknowledge it. I've be a resident of Flagstaff for 17 years now,and tried early on with other insurance companies promising amazing service and great rates. Only to realize that only occurs before you hand them your hard earned paycheck. Promise failed! So when a friend of mine recommended Laura (DeYoung) Coles I figured I would try. I'm seriously glad I did. Laura has not only made time for me over the phone, answered every e-mail ,but also dropped everything to see me when I arrived unannounced to help me when I needed it!! I now insure my vehicle, my wife's vehicle , both my motorcycle's and my house with them. If you want a trusted insurance agency, this is the only one I believe in. Thank you for being there for me! read more

These ladies are the sweetest, kindest, most accomodating insurance agents ever!!! Looking at the recent review that Flag L posted, he is obviously a professional "hater"... follow him and you wil see what I am talking about. Who has this much time on his hands to post all these hateful, angry little messages? He obviously goes around looking for things to hate about, what a lonely, sad, ugly person. This office is exactly what I look for in an agency... a place that feels like home with kids in the office because they are welcomed and loved. What a jerk this guy is. I wish I knew his real name but he obviously doesnt want anyone to know who writes all this crap. Cant even list his real name. Watchout for haters!!! This guy is on the war path!! Happy with my agency!! read more

We've all seen insurance companies promise the moon and not deliver. That is definitely NOT the case with Mary and Laura. Every time I have called or emailed they are always extremely quick in getting back to me and helping me with my insurance needs. From policy changes, forms that need to be signed, and everything in between they are always extremely helpful in making sure my insurance is up to date and set up to my needs. After being turned on to them by my better half, who is a long time customer, I can see exactly why her and her family have been with Mary and Laura for so long. I can say without a doubt, I'll be a long time customer too!! Thank you ladies!! You two rock!! Mike read more

I have been a costumer here for at least the past 5 years and Laura DeYoung, has always been extremely helpful and has treated me very fairly. I am a student and am moving around quite a lot so she does a good job of checking in with me to make sure that I continue to get the appropriate discounts for good student and such. Laura is very polite, easy to talk to, and actually takes an interest in her costumers. I have never had a poor experience when I have been to the office or in my dealings with her. With this knowledge I will definitely be a state farm costumer for a long time to come and hopefully will get to keep Laura as my agent until I move out of state for good! read more

Wow!!! Laura you never cease to amaze me. It is now 2021 and you have remained consistent with your excellent customer service and all-around kindness for many years. What a blessing to know you! I have been with State Farm for more than 10 years for sure and I still have zero complaints with you or your location. I have dealt with windshield repairs, fender benders, and my kids growing up becoming new drivers and all of those steps were handled quick and with the best help ever! You make stressful life things so easy to deal with. Just wanted to say thank you and encourage others to use your State Farm location!!! read more

The agents in this office are the best ever, Laura has went above and beyond to help me several different times. The agent I had in Las Vegas Nevada never helped me out as much as miss Laura. Last year I needed renters ins and Mary helped me with a policy by the end of the day. If I ever need to postpone my auto pay no problem but yes it is my responsibility to call the office and let them know when to reinstate auto pay that's common sense the agents don't know your finances for goodness sake. Thank you for these good state farm agents, I never had better service. Keep up the good work. Shannon t. read more

Laura went out of her way to help give me advice when someone rear-ended me and was denying involvement. She was quick to respond to me and give me support and advice. The other guy's insurance gave me the run-around for two months, but throughout that time Laura was extremely supportive and I knew that if the other company kept being awful, State Farm would come through and fix my car. Not only that, but Laura offered to lower my deductible, so I knew that if I needed to go that route, it wouldn't break the bank. Laura has always been there when my family needs her! I highly recommended her. :) read more

The office manager is very rude and should be replaced. She only works in the afternoon which is extremely unprofessional as she seems to be the only one that handles auto and also never seems to call back. Will be contacting their corporate office as I have heard many people agree with me. Makes me feel bad for the agent, she shouldn't have to put up with the way her business is being run. read more

I could say a million great things about this place. Mary and Laura are the best agents you could ever dream of. I have had nothing but the most incredible support. Laura has gone out of her way to help me out so many times in the 3 years I've been insured here. I really feel appreciated as a customer, and I couldn't recommend them enough. read more

This agent has, in my observation, worked tirelessly to get me the best deal possible and minimize inconveniences. She has helped me to resolve several office mistakes on the part of corporate with little struggle on my own part. My experiences working with this agent have been overwhelmingly positive. read more

I've had Laura as an agent for years and she has always helped me get through some sticky situations I put myself in. I've been in and out of her office and always left with getting what I wanted accomplished, and have never found it to be a mess or found anyone to be rude. read more

Mary DeYoung and her daughter,Laura, are the most compassionate, caring, and professional insurance company I have ever worked with. They do what they say they will and have helped me through any emergencies that have come up. I would recommend them in an instant! read more