Yeah, car insurance is a scam, especially in Michigan and especially especially in the 313 and it…read moredoes seem predatory the way almost every single LA Insurance is located directly next to a Secretary of State but their rates are the least awful you're likely to find. I used to always go to the LA Insurance on Jefferson which closed down, probably cause it wasn't close enough to a Secretary of State. The dude behind the bullet proof glass (this is Detroit) was always so easy going and talkative. Really great customer service. Fast forward to 2019, my Explorer died and I bought another high mileage vehicle from a lot on the West side of town. I started a new policy with an LA insurance out there and just had a horrible experience with them. (They're all independent contractors so you can pay online but if you make a physical payment you need to go to the same franchisee. I usually paid online but something got fouled up, I went in person to straighten it out, and they failed to do that. Policy lapsed, but that's another review.) Long story short - I know it's too late for that just like anytime people say that - I started a new policy at the LA Insurance in Hamtown and lo and behold the dude from the Jefferson spot migrated over there. I just learned his name is Pierre today. Not what I would have guessed but Pierre is cool af and pretty much the only reason I'm giving this place 4 stars. (I can't give an auto insurance place 5 stars, just on general principle .) Even if there's a couple people ahead of me, Pierre doesn't take long to get to me, or the person behind me if they get there after me. If someone is missing paperwork he'll ask if they mind if he starts on the next customer while they go out to their ride to get what they need. Pierre is mad efficient like that. Oh, and the T Mobile is right next door so I can knock out my phone bill while I'm over here, too.

From the owner: Unlock unbeatable savings with L.A. Insurance - your source for cheap car insurance, the lowest…read moredown payments, and tailored insurance coverage options near you. Specializing in non-standard Auto Insurance, we extend our affordable rates to Motorcycle, Boat, RV, and Renter's insurance. Drive stress-free with L.A. Insurance - where protection meets affordability. Stop by our office in Hamtramck. We've got you covered!

Amanda was awesome!!!! She was very helpful , patient, and knowledgeable !! I came in wanting a…read morequick policy but she then explained to go with progressive plan and gave me more insight! Very knowledgeable and people person

From the owner: Unlock unbeatable savings with L.A. Insurance - your source for cheap car insurance, the lowest…read moredown payments, and tailored insurance coverage options near you. Specializing in non-standard Auto Insurance, we extend our affordable rates to Motorcycle, Boat, RV, and Renter's insurance. Drive stress-free with L.A. Insurance - where protection meets affordability. Stop by our office in Detroit. We've got you covered!

My second time going and will never go back!!!! If you don't like dealing with people GET ANOTHER…read moreJOB!!! Both visits Greeting once inside UNFRIENDLY AGENTS, don't smile and Unprofessional!!! Went to Kange Insurance/AAA office on Ford Road in Dearborn! Greeted us with a smile, Friendly, Helpful, Knowledgeable!! All our issues were taken care of and we now have Car/Rental Insurance and a very helpful Insurance agent!!!! Customer service this location

I would give this location Z E R O STARS. IF it would let me…read more THE WORST customer service EVER. I left an insurance company that I was with for almost 20 years to come to AAA thinking I was getting a better rate to find out it was not. After my first year my auto and homeowners went up with no explanation. I drove a brand-new vehicle and did not have full coverage as the agent told me I was set up on. Only until my renewal talking to a different AAA office because the one located at 7310 Woodward is not helpful, I found out that I had liability only on a 2020 SUV. When I finally spoke to my agent, he was not sure how that happened and stated I must have told him that is what I wanted. SMH I gave him all my coverage from Progressive and told him this is what I wanted and to duplicate the coverage. As my renewal was approaching, I contacted my agent ONE MONTH prior to go over my policy and be proactive. My agent said we have time and every day I was told he is busy, and he is working on it but he hasn't forgotten about me and will be calling me back. I stressed to him that I needed to speak with him BEFORE any money was taken out of my account. I was then notified they have a computer glitch. This glitch lasted for OVER a month that did not allow them to get in my policy to make any changes. My agent Marshal asked me to sign to approve the renewal on my end which was to agree with all the increases and then he would go into my policy and make the changes where my policy would be more affordable, but he could not do this until I signed the renewal. I feel like this office got over me once I signed off electronically and couldn't speak to anyone about my policy. November 15th money was taken from my account. Dollar, amount I did not authorize. November 27th another 160.00 came out of my account, something I did not authorize. Agent's managers customer service no one can help. I called this office one month before my renewal to set my policy up to what I can afford, and no one is able to help. Joyce Murray claims she is a Supervisor all she did was talk over me and had an attitude because I was pissed off. She told me my agent would call and that never happened. Joyce as a supervisor cannot look up my account and do any changes to my account . refers me back to the same agent that I have been chasing down since October 28th Why is she the Supervisor? Are supervisors not able to assist a customer when there is an issue? What if that agent quit? What if the agent never came back to work. What do you do if you cannot look up a customer's account and assist? I asked for her Manager Robert Williams. Every time I called to speak with him his calls are monitored, and he wants to know what the reason is for my call. I have yet to hear back from him. I emailed this office on 10/28 10/31 11/8 11/11 11/12. I have called this office 11/1 11/4 11/6 11/7. Save your time and money go somewhere else